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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,920 of 16,595 decisions matching "trust"

Decisions

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27 Aug 2025 Partial Maladministration London & Quadrant Housing Trust (202348651) Case 202348651 · Managing Relations The complaint is about the landlord’s response to: The resident’s report of damp and mould in the property. The resident’s … 27 Aug 2025 Maladministration Newlon Housing Trust (202336954) Case 202336954 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of damage to her possessions following a leak at … 27 Aug 2025 Partial Maladministration Peabody Trust (202400092) Case 202400092 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for an outside tap. We have also considered the … 27 Aug 2025 No Maladministration Peabody Trust (202402094) Case 202402094 · Responsive repairs/activity The complaint is about the landlord’s handling of fence repairs and associated costs. 26 Aug 2025 Maladministration London & Quadrant Housing Trust (202323936) Case 202323936 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of Antisocial Behaviour (ASB) in her building and the … 26 Aug 2025 Maladministration London & Quadrant Housing Trust (202331394) Case 202331394 · Managing Relations The complaint is about the landlord’s handling of heat loss in a bedroom in the resident’s property. The Ombudsman has … 26 Aug 2025 Partial Maladministration London & Quadrant Housing Trust (202410312) Case 202410312 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of issues within his property, including damp and mould, … 26 Aug 2025 Partial Maladministration Peabody Trust (202225069) Case 202225069 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould. We have also considered the … 22 Aug 2025 Partial Maladministration London & Quadrant Housing Trust (202220464) Case 202220464 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s roof and kitchen window. The associated complaint. 22 Aug 2025 Maladministration Newlon Housing Trust (202401341) Case 202401341 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of intermittent hot water. The Ombudsman has also investigated … 22 Aug 2025 Partial Maladministration Peabody Trust (202419837) Case 202419837 · Managing Relations The complaint is about the landlords handling of the resident’s reports regarding: The conduct of grounds maintenance contractors. Cleaning of … 21 Aug 2025 Maladministration London & Quadrant Housing Trust (202445476) Case 202445476 · Moving/Buying/Selling Home The complaint is about the condition of the property when let and the landlord’s handling of reported repairs. 20 Aug 2025 Maladministration London & Quadrant Housing Trust (202450720) Case 202450720 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: A roof leak. A damaged bathroom basin. The … 20 Aug 2025 Partial Maladministration Peabody Trust (202421775) Case 202421775 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s concerns regarding its communication about and use of fire-retardant paint … 20 Aug 2025 Partial Maladministration Peabody Trust (202444304) Case 202444304 · Financial The complaint is about the landlord’s response to the resident’s: Reports of damp and mould, associated repairs, and a move … 19 Aug 2025 Partial Maladministration London & Quadrant Housing Trust (202203278) Case 202203278 · Managing Relations The complaint is about the landlord's handling of: Repairs to the heating and hot water system at the resident's property. … 19 Aug 2025 Maladministration London & Quadrant Housing Trust (202338441) Case 202338441 · Managing Relations The complaint is about the landlord’s handling of: repairs after the resident’s reports of hot water issues. concerns about the … 19 Aug 2025 Maladministration London & Quadrant Housing Trust (202438489) Case 202438489 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould in the property. Mice in … 18 Aug 2025 Maladministration Peabody Trust (202303604) Case 202303604 · Managing Relations The complaint is about the landlords handling of: Kitchen and bathroom repairs. The associated complaint. 18 Aug 2025 Maladministration Peabody Trust (202326917) Case 202326917 · Responsive repairs/activity REPORT COMPLAINT 202326917 Peabody Trust 18 August 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 15 Aug 2025 Reasonable Redress London & Quadrant Housing Trust (202325759) Case 202325759 · Managing Relations The complaint is about the landlord’s handling of the resident’s application to be moved to alternative accommodation. The landlord’s handling … 15 Aug 2025 Maladministration London & Quadrant Housing Trust (202327844) Case 202327844 · Managing Relations The complaint is about the landlord’s handling of window repairs at the resident’s property. The Ombudsman has also considered the … 15 Aug 2025 Maladministration Peabody Trust (202323130) Case 202323130 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of noise nuisance. Associated complaint. 15 Aug 2025 Partial Maladministration Watford Community Housing Trust (202428513) Case 202428513 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of repairs to the front door. The landlord’s response to the resident’s concerns … 14 Aug 2025 Maladministration London & Quadrant Housing Trust (202207166) Case 202207166 · Information and data management The complaint is about the landlord’s handling of: The resident’s reports of his property overheating The associated complaint The Ombudsman … 14 Aug 2025 Partial Maladministration London & Quadrant Housing Trust (202400842) Case 202400842 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of required repairs and antisocial behaviour (ASB) in the … 14 Aug 2025 Partial Maladministration Peabody Trust (202421457) Case 202421457 · Managing Relations The complaint is regarding the landlord’s handling of: Planned works to replace the windows in the property. The resident’s complaint. 13 Aug 2025 Partial Maladministration London & Quadrant Housing Trust (202330012) Case 202330012 · Financial REPORT COMPLAINT 202330012 London & Quadrant Housing Trust (L&Q) 13 August 2025 Our approach The Housing Ombudsman’s approach to investigating … 13 Aug 2025 Partial Maladministration London & Quadrant Housing Trust (202341288) Case 202341288 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reports of issues with the boiler and carbon monoxide detector. … 13 Aug 2025 Partial Maladministration London & Quadrant Housing Trust (202342298) Case 202342298 · Managing Relations The complaint is about the landlord's handling of the resident’s: reports of no heating and hot water in the property … 13 Aug 2025 Partial Maladministration London & Quadrant Housing Trust (202343946) Case 202343946 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and a subsequent pest infestation. … 12 Aug 2025 No Maladministration London & Quadrant Housing Trust (202421619) Case 202421619 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about: Staff conduct, communication, policies, culture and services, management … 12 Aug 2025 Reasonable Redress London & Quadrant Housing Trust (202422571) Case 202422571 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Concerns about the communal lighting. Associated complaint. 12 Aug 2025 Outside Jurisdiction Peabody Trust (202211702) Case 202211702 · Estate Management The complaint is about the landlord's handling of the resident’s reports about repairs needed to the main gate, and as … 11 Aug 2025 Maladministration London & Quadrant Housing Trust (202437550) Case 202437550 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of leaks in the property. 8 Aug 2025 No Maladministration London & Quadrant Housing Trust (202415765) Case 202415765 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about communal heating charges. 8 Aug 2025 Outside Jurisdiction London & Quadrant Housing Trust (202428808) Case 202428808 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. 6 Aug 2025 Partial Maladministration London & Quadrant Housing Trust (202201125) Case 202201125 · Information and data management The complaint is about the landlord’s handling of: A leak and the subsequent moves to temporary accommodation. The resident’s complaint. … 5 Aug 2025 Maladministration London & Quadrant Housing Trust (202405185) Case 202405185 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports concerning major repairs to the property. the associated complaint. 5 Aug 2025 Maladministration Peabody Trust (202335448) Case 202335448 · Managing Relations The complaint is about the landlord’s response to the resident’s requests for her kitchen to be replaced. We have also … 31 Jul 2025 Maladministration London & Quadrant Housing Trust (202216213) Case 202216213 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of leaks, damp, mould and associated repairs in the … 31 Jul 2025 Maladministration London & Quadrant Housing Trust (202406109) Case 202406109 · Managing Relations The complaint is about the landlord’s handling of repairs at the property. The Ombudsman has also looked at the landlord’s … 31 Jul 2025 No Maladministration London & Quadrant Housing Trust (202426458) Case 202426458 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports about the lights in the property. 31 Jul 2025 Maladministration London & Quadrant Housing Trust (202429540) Case 202429540 · Responsive repairs/activity The complaint is about the landlord’s handling of a leak to the resident’s property and the subsequent damp and mould. 31 Jul 2025 Partial Maladministration Newlon Housing Trust (202315804) Case 202315804 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s enquiries about fire safety. We have also investigated the landlord’s … 31 Jul 2025 Partial Maladministration Newlon Housing Trust (202344680) Case 202344680 · Financial The complaint is about the landlord’s handling of: The resident’s request for information on how the service charges are calculated … 31 Jul 2025 Partial Maladministration Newlon Housing Trust (202441956) Case 202441956 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about: Damp, mould, and internal repairs. External repairs and … 31 Jul 2025 Maladministration Peabody Trust (202313887) Case 202313887 · Managing Relations The complaint is about: The landlord’s handling of renewal works to the kitchen, bathroom, and windows. The landlord’s handling of … 30 Jul 2025 Partial Maladministration London & Quadrant Housing Trust (202217681) Case 202217681 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: Reports of structural issues at the property. Request for a … 30 Jul 2025 Partial Maladministration London & Quadrant Housing Trust (202416390) Case 202416390 · Financial The complaint is about the landlord’s response to the resident’s queries regarding the: Grounds maintenance service charge. Water testing service …