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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,920 of 16,595 decisions matching "trust"

Decisions

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30 Jun 2025 Reasonable Redress London & Quadrant Housing Trust (202330468) Case 202330468 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: a request for CCTV footage. installation of external lighting. The Ombudsman has … 30 Jun 2025 Maladministration London & Quadrant Housing Trust (202425066) Case 202425066 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s report of a leak, causing damp and mould. 30 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (202427015) Case 202427015 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Concerns about the suitability of the property and request for … 30 Jun 2025 Maladministration London & Quadrant Housing Trust (202429859) Case 202429859 · Managing Relations The complaint is about cold and ventilation issues in the property. We have also investigated the landlord’s handling of the … 30 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (202432458) Case 202432458 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Requests for repairs to the heating and hot water system. … 30 Jun 2025 Outside Jurisdiction London & Quadrant Housing Trust (202434985) Case 202434985 · Financial The complaint is about: The landlord's handling of reports of damp and mould. The landlord's handling of repairs to the … 30 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (202438710) Case 202438710 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s report of damp and mould. Response to the resident’s request … 30 Jun 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202425991) Case 202425991 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Complaint. 30 Jun 2025 Partial Maladministration Peabody Trust (202411494) Case 202411494 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s reports that the wet room floor was uneven, and water … 30 Jun 2025 Partial Maladministration Peabody Trust (202416614) Case 202416614 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns about asbestos and subsequent remedial works. We have also … 30 Jun 2025 Partial Maladministration Peabody Trust (202426108) Case 202426108 · Financial The complaint is about the landlord’s handling of: The resident’s reports of leaks, damp and mould. The resident’s reports of … 27 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (202302084) Case 202302084 · Financial The complaint is about the landlord’s handling of the resident’s: Concerns relating to the cooker socket. Reports of an uneven … 27 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (202304370) Case 202304370 · Financial The complaint is about the landlord’s: Response to the resident’s: Concerns about roof repairs and damage to flooring. Request for … 27 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (202313660) Case 202313660 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports that they were not receiving services they had paid … 27 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (202331601) Case 202331601 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of required repairs following … 27 Jun 2025 Maladministration London & Quadrant Housing Trust (202337516) Case 202337516 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour. The resident’s complaint. 27 Jun 2025 Reasonable Redress Peabody Trust (202429059) Case 202429059 · Managing Relations The complaint is about the landlord’s handling of: The resident’s stay in temporary accommodation. The resident’s complaint. 25 Jun 2025 Maladministration London & Quadrant Housing Trust (202318995) Case 202318995 · Financial The complaint is about the landlord’s handling of the resident’s: reports of repairs to: the bedroom wardrobe. the communal door … 25 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (202335498) Case 202335498 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reports of: Issues with the hot water system at the … 25 Jun 2025 Reasonable Redress London & Quadrant Housing Trust (202431045) Case 202431045 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould and the associated repairs. … 20 Jun 2025 Partial Maladministration Peabody Trust (202303680) Case 202303680 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of the repairs to the resident’s property following a leak from a neighbouring … 18 Jun 2025 Maladministration London & Quadrant Housing Trust (202307372) Case 202307372 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp walls. Concerns about the condition of the … 18 Jun 2025 Maladministration London & Quadrant Housing Trust (202325530) Case 202325530 · Managing Relations The complaint is about: The landlord’s handling of window repairs and replacement. The landlord’s handling of the associated complaint. 17 Jun 2025 Partial Maladministration Peabody Trust (202332296) Case 202332296 · Estate Management The complaint is about the landlord’s handling of: Planned maintenance of communal areas. Access to, and maintenance of, a communal … 16 Jun 2025 Maladministration London & Quadrant Housing Trust (202110693) Case 202110693 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident's reports about antisocial behaviour (ASB). 16 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202319234) Case 202319234 · Managing Relations The complaint is about the landlord’s handling of: The resident’s disrepair claim, including the associated repairs. Repairs to the resident’s … 13 Jun 2025 Maladministration London & Quadrant Housing Trust (202324885) Case 202324885 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of repairs to the window frames. the complaint. 13 Jun 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202433017) Case 202433017 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s request to be rehoused on medical grounds. 13 Jun 2025 Maladministration Saffron Housing Trust Limited (202431509) Case 202431509 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of Antisocial Behaviour (ASB). The Ombudsman has also considered … 12 Jun 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202314421) Case 202314421 · Managing Relations The complaint is about the landlord’s handling of: Repairs and maintenance at the resident’s property. The associated complaint. 11 Jun 2025 Maladministration London & Quadrant Housing Trust (202424634) Case 202424634 · Old Property Condition categories The complaint is about the landlord’s handling of both the resident’s reports of a leak from her bathroom, and of … 11 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202305740) Case 202305740 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of the condition of the lawn. The landlord’s complaint … 10 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202321365) Case 202321365 · Managing Relations REPORT COMPLAINT 202321365 London & Quadrant Housing Trust (L&Q) 10 June 2025 Our approach The Housing Ombudsman’s approach to investigating … 10 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202330297) Case 202330297 · Managing Relations The complaint is about the landlord’s handling of: the resident’s concerns about the replacement of her toilet flush. the associated … 10 Jun 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202435195) Case 202435195 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about cold temperatures within the property. The Ombudsman has … 9 Jun 2025 Maladministration London & Quadrant Housing Trust (202312176) Case 202312176 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of repairs to the outside steps. 9 Jun 2025 Maladministration London & Quadrant Housing Trust (202324530) Case 202324530 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of leaks and repairs, and her complaint on the … 9 Jun 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202308958) Case 202308958 · Financial The complaint is about the landlord’s response to the resident’s request for compensation for a damaged fridge freezer. We have … 9 Jun 2025 No Maladministration London & Quadrant Housing Trust (L&Q) (202326538) Case 202326538 · Estate Management The complaint is about the landlord’s handling of parking allocation at the development. 6 Jun 2025 Reasonable Redress Peabody Trust (202308088) Case 202308088 · Estate Management The complaint is about the landlord’s: Response to the resident’s dissatisfaction about an annual rent increase. Handling of the resident’s … 5 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (202310094) Case 202310094 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s handling of the … 3 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (202323748) Case 202323748 · Managing Relations The complaint is about the landlord’s: Decision to relet a property which it had marked for disposal. Decision to dispose … 3 Jun 2025 Maladministration London & Quadrant Housing Trust (202326085) Case 202326085 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports about leaks from the roof. 3 Jun 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202316861) Case 202316861 · Managing Relations The complaint is about the landlord’s communication about a kitchen replacement. The Ombudsman has also investigated the landlord’s complaint handling. 3 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202330453) Case 202330453 · Managing Relations The complaint is about the landlord’s handling of unpleasant smells in the resident’s property. The Service has also considered the … 31 May 2025 Maladministration London & Quadrant Housing Trust (202326939) Case 202326939 · Managing Relations The complaint is about the landlord’s handling of repairs and redecoration works to the resident’s property following a leak, including: … 30 May 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202318061) Case 202318061 · Financial The complaint is about the landlord’s handling of the resident’s reports of: Requests for repairs following water ingress into the … 30 May 2025 Mediation London & Quadrant Housing Trust (L&Q) (202325052) Case 202325052 · Responsive repairs/activity The complaint is about the landlord's handling of repairs to the communal stopcock. 30 May 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202430110) Case 202430110 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould. We have also assessed the … 30 May 2025 Partial Maladministration Peabody Trust (202332409) Case 202332409 · Managing Relations This complaint is about the landlord’s handling of: Reports of water ingress from the resident’s roof. Reports of pests. Reports …