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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,920 of 16,595 decisions matching "trust"

Decisions

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29 May 2025 Partial Maladministration London & Quadrant Housing Trust (202228981) Case 202228981 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: Snagging works in the property. The resident’s concerns about the fire alarm … 29 May 2025 Partial Maladministration London & Quadrant Housing Trust (202320835) Case 202320835 · Managing Relations The complaint is about the landlord’s response to reports of a leak in the property and resulting damp and mould. … 29 May 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202327380) Case 202327380 · Managing Relations REPORT COMPLAINT 202327380 London & Quadrant Housing Trust (L&Q) 29 May 2025 Our approach The Housing Ombudsman’s approach to investigating … 29 May 2025 Mediation London & Quadrant Housing Trust (L&Q) (202327547) Case 202327547 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs at the resident’s property. 29 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202418392) Case 202418392 · Managing Relations The complaint is about the landlord’s response to leaks in the resident’s property including reported damage to the ceiling, hallway, … 29 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202424163) Case 202424163 · Responsive repairs/activity The complaint is about the landlord’s handling of works within the resident’s bathroom and kitchen. 29 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202427925) Case 202427925 · Managing Relations The complaint is about the landlord’s handling of: Water leaks from the flat above, including repairs and damp and mould. … 29 May 2025 Partial Maladministration Peabody Trust (202222979) Case 202222979 · Managing Relations The resident’s complaint was about: The landlord’s response to the resident’s request to install an electric parking gate. The landlord’s … 29 May 2025 Partial Maladministration Peabody Trust (202321897) Case 202321897 · Financial The complaint is about the landlord’s handling of the resident’s: Request for an explanation of the amount charged for a … 29 May 2025 Partial Maladministration Peabody Trust (202344153) Case 202344153 · Financial The complaint is about the landlord’s handling of the resident’s: report of a blocked kitchen sink; concerns about the conduct … 28 May 2025 No Maladministration London & Quadrant Housing Trust (202320940) Case 202320940 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s concerns about: Boiler repair works in the neighbouring property. The … 28 May 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202230057) Case 202230057 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and the subsequent repairs. Reports … 27 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202434596) Case 202434596 · Managing Relations The complaint is about the: Landlord’s handling of snagging works. Letter the landlord issued following an altercation. We have also … 27 May 2025 Reasonable Redress Peabody Trust (202337779) Case 202337779 · Managing Relations The complaint is about the landlord’s response to the resident’s: Report of drainage repairs. Associated complaint. 23 May 2025 Maladministration London & Quadrant Housing Trust (202428880) Case 202428880 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of: The resident’s reports of subsidence. The associated complaint. 23 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202313414) Case 202313414 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a broken immersion heater and his request for … 23 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202412073) Case 202412073 · Estate Management The complaint is about the landlord’s handling of: the resident’s concerns that cleaning and management services were not being provided. … 23 May 2025 Partial Maladministration Peabody Trust (202420072) Case 202420072 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident's concerns about the death of a neighbour. Handling of the … 22 May 2025 Partial Maladministration London & Quadrant Housing Trust (202306742) Case 202306742 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of issues with: the garden paving. use of the … 20 May 2025 Maladministration London & Quadrant Housing Trust (202315612) Case 202315612 · Information and data management The complaint is about the landlord’s handling of: Repairs in the bathroom to the tiling, sink, bath panel, light and … 20 May 2025 Partial Maladministration London & Quadrant Housing Trust (202324056) Case 202324056 · Managing Relations The complaint is about the landlord’s handling of: The sign-up process and the resident’s request for a transfer to a … 20 May 2025 Maladministration London & Quadrant Housing Trust (202418159) Case 202418159 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The landlord’s … 20 May 2025 Maladministration Peabody Trust (202316643) Case 202316643 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports that the property was cold and did not retain … 20 May 2025 Maladministration Peabody Trust (202410207) Case 202410207 · Financial The complaint is about: the landlord’s response to the resident’s concerns about her rent and service charges for the financial … 19 May 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202213634) Case 202213634 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a leak into their property from the flat … 19 May 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202328590) Case 202328590 · Managing Relations This complaint is about the landlord’s handling of the resident’s concerns about the conduct of a member of its staff. 19 May 2025 No Maladministration Peabody Trust (202333638) Case 202333638 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of repairs to the lift and associated service charges. … 17 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202307107) Case 202307107 · Estate Management The complaint is about the landlord’s handling of: The resident’s concerns about parking and antisocial behaviour (ASB). The associated complaint. 16 May 2025 Maladministration London & Quadrant Housing Trust (202409617) Case 202409617 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports about a window repair. Associated complaint. 16 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202321865) Case 202321865 · Estate Management The complaint is about the landlord’s handling of the resident’s reports about issues with the flower bed in her garden. 15 May 2025 Maladministration London & Quadrant Housing Trust (202348138) Case 202348138 · Managing Relations The complaint is about the landlord’s handling of repairs to a leak through the bedroom ceiling. The Ombudsman has also … 15 May 2025 Maladministration London & Quadrant Housing Trust (202421680) Case 202421680 · Managing Relations REPORT COMPLAINT 202421680 London & Quadrant Housing Trust (L&Q) 22 September 2025 Our approach The Housing Ombudsman’s approach to investigating … 15 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202307153) Case 202307153 · Financial The complaint is about the landlord’s handling of: The resident’s service charge queries. The resident’s reports about the conduct of … 15 May 2025 No Maladministration London & Quadrant Housing Trust (L&Q) (202319900) Case 202319900 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damaged flooring, damp, and mould in the … 15 May 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202321145) Case 202321145 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Requests for repairs to the boiler. Associated complaint. 15 May 2025 No Maladministration London & Quadrant Housing Trust (L&Q) (202323179) Case 202323179 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s requests for it to: replace the front and back doors. … 15 May 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202337502) Case 202337502 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a roof leak. Associated complaint. 15 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202434180) Case 202434180 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. Repairs. This Service has also … 14 May 2025 Partial Maladministration London & Quadrant Housing Trust (202309453) Case 202309453 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Repairs to the resident’s windows and doors. The resident’s reports of antisocial … 14 May 2025 Partial Maladministration London & Quadrant Housing Trust (202322335) Case 202322335 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Request for a roof covering to be installed over his … 14 May 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202424815) Case 202424815 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a leaking roof and associated damp and mould … 13 May 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202300355) Case 202300355 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of a broken front door lock. Associated complaint. 12 May 2025 Outside Jurisdiction London & Quadrant Housing Trust (L&Q) (202303582) Case 202303582 · Financial The complaint is about the landlord’s handling of the resident’s service charge. 12 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202305700) Case 202305700 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of repairs to a communal lift. 12 May 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202324021) Case 202324021 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of delays in completing repairs to the communal doors … 12 May 2025 Partial Maladministration Peabody Trust (202201391) Case 202201391 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about: Errors on the service charge accounts. The cost … 12 May 2025 Maladministration Peabody Trust (202326137) Case 202326137 · Financial The complaint is about the landlord’s response to: the resident’s concerns about her rent account. the resident’s complaint. 10 May 2025 Partial Maladministration London & Quadrant Housing Trust (202318757) Case 202318757 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour from a neighbour. Response to the … 10 May 2025 Partial Maladministration Peabody Trust (202318306) Case 202318306 · Managing Relations The complaint is about the landlord’s handling of: Repairs. The resident’s complaint. 9 May 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202214674) Case 202214674 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports that he was unable to use his parking space. …