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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,249 of 16,595 decisions matching "group"

Decisions

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28 Aug 2025 No Maladministration Aster Group Limited (202450788) Case 202450788 · Planned Works The complaint is about the landlord’s handling of: The resident’s requests for the kitchen, bathroom, and roof to be replaced. … 28 Aug 2025 Partial Maladministration Citizen Housing Group Limited (202344210) Case 202344210 · Estate Management The complaint is about the landlord’s handling of: the resident’s reports of parking issues. the associated complaint. 28 Aug 2025 Maladministration One Housing Group Limited (202444755) Case 202444755 · Managing Relations The complaint is about the landlord’s handling of repairs to the windows and doors in the property and the associated … 28 Aug 2025 Reasonable Redress Sovereign Network Group (202225562) Case 202225562 · Managing Relations The resident’s complaint is about the landlord's response to his reports about its contractors' conduct. 28 Aug 2025 Maladministration Sovereign Network Group (202327877) Case 202327877 · Managing Relations This complaint is about: The time taken for the landlord to complete repairs to the resident’s wet room shower. The … 27 Aug 2025 Partial Maladministration A2Dominion Housing Group Limited (202327024) Case 202327024 · Financial The complaint is about the landlord’s handling of the resident’s: Enquiries about service charges. Associated complaint. 27 Aug 2025 No Maladministration A2Dominion Housing Group Limited (202446368) Case 202446368 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: A pet application. Antisocial behaviour (‘ASB’) allegations against the resident and warnings … 27 Aug 2025 No Maladministration Aster Group Limited (202332051) Case 202332051 · Health and Safety (inc. building safety) The resident’s complaint is about the installation of fire safety measures, and the landlord’s communication with the resident around fire … 27 Aug 2025 Partial Maladministration Orbit Group Limited (202320553) Case 202320553 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Concerns about the condition of the property when moving in. … 27 Aug 2025 Partial Maladministration Walsall Housing Group Limited (202110945) Case 202110945 · Managing Relations The complaint is about the landlord’s handling of: repairs to the skirting boards at the property. repairs to the plastering … 26 Aug 2025 Maladministration A2Dominion Housing Group Limited (202445847) Case 202445847 · Information and data management The complaint is about the landlord’s response to the resident’s reports of damp and mould. This report has also considered … 26 Aug 2025 Maladministration Citizen Housing Group Limited (202344488) Case 202344488 · Responsive repairs/activity The complaint is about the landlord's handling of the resident’s reports of: Damp and mould and associated repairs. Rats in … 26 Aug 2025 No Maladministration Jigsaw Homes Group Limited (202422730) Case 202422730 · Responsive repairs/activity The complaint is about the landlord’s management of: the resident’s concerns about her high water usage. the resident’s requests that … 22 Aug 2025 Maladministration Home Group Limited (202346602) Case 202346602 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports about: Broken communal doors to access the building and … 22 Aug 2025 Maladministration Orbit Group Limited (202409476) Case 202409476 · Estate Management The complaint is about the landlord’s handling of the resident’s request for repairs and improvements to be made to the … 21 Aug 2025 Maladministration Sovereign Network Group (202347376) Case 202347376 · Responsive repairs/activity The resident’s complaint is about the landlord’s handling of her reports of damp and mould in the property. 21 Aug 2025 No Maladministration Your Housing Group Limited (202332667) Case 202332667 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns about the fire doors in communal areas of his … 19 Aug 2025 Maladministration Abri Group Limited (202447225) Case 202447225 · Managing Relations The complaint is about the landlord’s handling of: reports of damp and mould. front door repairs. We have also considered … 19 Aug 2025 Reasonable Redress Citizen Housing Group Limited (202443564) Case 202443564 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of leaks. 19 Aug 2025 Maladministration One Housing Group Limited (202344562) Case 202344562 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s annual gas safety check. 18 Aug 2025 Partial Maladministration Abri Group Limited (202450758) Case 202450758 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s concerns about the fire alarm going off and the lift … 18 Aug 2025 Partial Maladministration Places for People Group Limited (202423085) Case 202423085 · Financial The complaint is about the landlord’s handling of: A leak and subsequent damp and mould. Repairs to the boiler. The … 18 Aug 2025 Maladministration Sovereign Network Group (202324281) Case 202324281 · Managing Relations The complaint is about the landlord’s decision to send a legal letter to the resident. We have also considered the … 15 Aug 2025 Maladministration A2Dominion Housing Group Limited (202320456) Case 202320456 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s: Request for window repairs. Reports of damp and mould. Concerns … 15 Aug 2025 Maladministration A2Dominion Housing Group Limited (202434551) Case 202434551 · Managing Relations The complaint is about the landlord’s handling of leaks which affected the resident’s flat. We have also assessed the landlord’s … 15 Aug 2025 No Maladministration Aster Group Limited (202438674) Case 202438674 · Financial The complaint is about the landlord’s: Handling of the resident’s concerns about her rent. Handling of reports of asbestos. 15 Aug 2025 Partial Maladministration One Housing Group Limited (202347825) Case 202347825 · Estate Management The complaint is about the landlord’s: Response to a request for additional refuse bins. Handling of guttering repairs and property … 15 Aug 2025 Partial Maladministration Places for People Group Limited (202431114) Case 202431114 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of repairs, damp and mould. Response to the resident’s … 15 Aug 2025 Maladministration The Riverside Group Limited (202347969) Case 202347969 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the underfloor heating system. The associated complaint. 14 Aug 2025 Maladministration A2Dominion Housing Group Limited (202447121) Case 202447121 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of an ongoing leak from the bathroom and subsequent … 14 Aug 2025 No Maladministration Abri Group Limited (202420324) Case 202420324 · Responsive repairs/activity The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated … 14 Aug 2025 Maladministration One Housing Group Limited (202444402) Case 202444402 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repairs following a mutual exchange. We have also … 14 Aug 2025 No Maladministration Platform Housing Group Limited (202429868) Case 202429868 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB), noise disturbance and drug use. … 11 Aug 2025 Reasonable Redress The Riverside Group Limited (202329952) Case 202329952 · Estate Management The complaint is about the landlord’s handling of the resident’s: Service charge account. Concerns about the standard of cleaning to … 8 Aug 2025 Reasonable Redress Acis Group Limited (202413228) Case 202413228 · Financial The complaint is about the landlord’s handling of the resident’s requests for compensation for damage to personal belongings and for … 7 Aug 2025 Partial Maladministration Flagship Housing Group Limited (202437733) Case 202437733 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Associated formal complaint. 7 Aug 2025 Partial Maladministration Jigsaw Homes Group Limited (202415155) Case 202415155 · Financial The complaint is about the landlord's handling of the resident’s: reports of pests at the property. rent enquiry. associated complaint. 1 Aug 2025 Partial Maladministration Abri Group Limited (202331960) Case 202331960 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of a leak through her kitchen ceiling. The Ombudsman … 1 Aug 2025 No Maladministration Citizen Housing Group Limited (202449164) Case 202449164 · Moving/Buying/Selling Home REPORT COMPLAINT 202449164 Citizen Housing 1 August 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 31 Jul 2025 Partial Maladministration A2Dominion Housing Group Limited (202431630) Case 202431630 · Financial The resident’s complaint is about the landlord's handling of: Reports of damp, mould and associated repairs. Its delay in reimbursing … 31 Jul 2025 No Maladministration Anchor Hanover Group (202405674) Case 202405674 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s concerns over staff behaviour. The resident’s allegations of theft by … 31 Jul 2025 Maladministration East Midlands Housing Group Limited (202419092) Case 202419092 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Requests for aids and adaptations in the property. Complaint. 31 Jul 2025 Reasonable Redress Flagship Housing Group Limited (202440443) Case 202440443 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the handover of the property and the resident’s reports of defects. 31 Jul 2025 Maladministration One Housing Group Limited (202431505) Case 202431505 · Managing Relations The complaint is about the landlord’s handling of a leak to the resident’s property. The Ombudsman has also investigated the … 31 Jul 2025 Maladministration Orbit Group Limited (202324575) Case 202324575 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of cold and request for insulation. 30 Jul 2025 Maladministration East Midlands Housing Group Limited (202434304) Case 202434304 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould. The resident’s reports of boiler faults. A flood in … 30 Jul 2025 No Maladministration Jigsaw Homes Group Limited (202424905) Case 202424905 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports about: A leak following disrepair works at the property. … 30 Jul 2025 Maladministration Places for People Group Limited (202438823) Case 202438823 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the guttering, downpipe and roof. Damp and mould. The Ombudsman … 30 Jul 2025 Partial Maladministration Places for People Group Limited (202441700) Case 202441700 · Information and data management The complaint is about the landlord's handling of the resident’s: Subject access request (SAR). Reports of damp and mould. Reports … 30 Jul 2025 Maladministration Sovereign Network Group (202335064) Case 202335064 · Managing Relations The complaint is about the landlord’s handling of replacement kitchen flooring. We have also considered the landlord’s handling of the …