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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,249 of 16,595 decisions matching "group"

Decisions

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29 Jan 2021 No Maladministration A2Dominion Housing Group Limited (201905292) Case 201905292 · Estate Management The complaint is about the landlord’s response to the resident’s reports concerning: misuse of the leaseholder carparking bays; misuse of … 29 Jan 2021 Maladministration Orbit Group Limited (201905931) Case 201905931 · Old Property Condition categories The complaint is about: the landlord’s handling of works to the resident’s fence and gate. the landlord’s complaints handling. 29 Jan 2021 Mediation Orbit Group Limited (202004242) Case 202004242 · Old Property Condition migrated-2025 The resident complained about the landlord’s handling of remedial works to the bathroom . 29 Jan 2021 No Maladministration Thirteen Housing Group Limited (202000917) Case 202000917 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports about: supply of new communal bins. removal of a … 28 Jan 2021 Maladministration East Midlands Housing Group Limited (202001018) Case 202001018 · Old Property Condition categories The resident complains about the landlord’s response to his reports of damp and mould in the property. 28 Jan 2021 Reasonable Redress Jigsaw Homes Group Limited (201910414) Case 201910414 · Old Landlord Advice migrated-2025 The resident complains about the landlord’s response to his requests for CCTV footage. 27 Jan 2021 Outside Jurisdiction Moat Housing Group Limited (202001648) Case 202001648 · Managing Relations REPORT COMPLAINT 202001648 Moat Housing Group Limited 27 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 26 Jan 2021 Partial Maladministration Equity Housing Group Limited (201902020) Case 201902020 · Old Property Condition categories The complaint is about the landlord’s handling of repairs to the windows and the length of time it took to … 25 Jan 2021 Maladministration The Riverside Group Limited (201909268) Case 201909268 · Old Property Condition categories The resident has complained about the landlord’s: response to her reports of damp and mould in her property; handling of … 23 Jan 2021 No Maladministration Gentoo Group Limited (202000538) Case 202000538 · Old Property Condition categories This complaint is about the landlord’s response to the resident’s request to bring forward the installation of double glazing to … 21 Jan 2021 Reasonable Redress Home Group Limited (201904586) Case 201904586 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s requests for repairs to her hand basin, kitchen ceiling and … 21 Jan 2021 Reasonable Redress Home Group Limited (202005646) Case 202005646 · Old Property Condition migrated-2025 The complaint refers to: The Landlord’s handling of repairs to the Resident’s bathroom. The Landlord’s complaint handling of this matter. 21 Jan 2021 No Maladministration One Housing Group (202001816) Case 202001816 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to: A fire in the resident’s property The resident’s request for re-housing 20 Jan 2021 No Maladministration Bromford Housing Group Limited (201903619) Case 201903619 · Old Outside HOS Jurisdiction categories The complaint is about the landlord's handling of the resident’s reports about: antisocial behaviour from neighbours a data breach and … 19 Jan 2021 No Maladministration Grand Union Housing Group Limited (202006565) Case 202006565 The complaint is about the landlord’s decision not to replace the resident’s carpet. 19 Jan 2021 No Maladministration Mosscare St. Vincent’s Housing Group Limited (202003392) Case 202003392 This complaint is about the landlord’s handling of the resident’s concerns about the information he was given about the Right … 14 Jan 2021 No Maladministration Aster Group Limited (201916183) Case 201916183 · Managing Relations The complaints are about: How the landlord responded to concerns raised about the attitude of its staff. The landlord’s decision … 14 Jan 2021 Maladministration One Housing Group (202003763) Case 202003763 REPORT COMPLAINT 202003763 One Housing Group 14 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 12 Jan 2021 Outside Jurisdiction One Housing Group (202006808) Case 202006808 · Health and Safety (inc. building safety) REPORT COMPLAINT 202006808 One Housing Group 11 January 2021 Our approach What we can and cannot consider is called the … 8 Jan 2021 No Maladministration One Housing Group Limited (202001423) Case 202001423 · Old Estate Management categories The complaint is about the landlord’s: Response to the leaseholder’s concerns regarding its communication Response to the leaseholder’s concerns regarding … 7 Jan 2021 Reasonable Redress Home Group Limited (202001298) Case 202001298 · Old Home Ownership Issues (not new build) categories The complaint is about the landlord’s handling of the resident’s reports about the standard of grounds maintenance being provided. 7 Jan 2021 Maladministration One Housing Group (201911422) Case 201911422 · Leaseholder The complaint is about: the landlord’s handling of the resident’s request for a summary of the costs incurred in relation … 7 Jan 2021 Partial Maladministration Places for People Group Limited (201902700) Case 201902700 · Old Charges categories The complaint is about: the landlord’s response to the resident’s reports of communal repairs and her concerns about the standard … 4 Jan 2021 Reasonable Redress A2Dominion Housing Group Limited (202001096) Case 202001096 · Old Compensation categories The complaint is about the landlord’s complaint handling and compensation offer, in respect of its response to a reported problem … 4 Jan 2021 Maladministration Great Places Housing Group Limited (202000780) Case 202000780 · Old Complaints Handling categories REPORT COMPLAINT 202000780 Great Places Housing Group Limited 4 January 2021 Our Approach The Housing Ombudsman’s approach to investigating and … 4 Jan 2021 No Maladministration Thirteen Housing Group Limited (201908379) Case 201908379 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the residents: reports of anti-social behaviour (ASB); request to transfer to an … 23 Dec 2020 Partial Maladministration Home Group Limited (201915810) Case 201915810 · Estate Management The complaint is about the landlord’s response to the resident’s reports about: 23 Dec 2020 Reasonable Redress Longhurst Group Limited (202001481) Case 202001481 · Old Property Condition categories The complaint is about the landlord’s handling of concerns raised in respect of the installation of a new kitchen. 23 Dec 2020 Outside Jurisdiction One Housing Group Limited (202004761) Case 202004761 · Financial The complaint concerns whether or not the resident is liable to pay a rent increase. 23 Dec 2020 Maladministration Southern Housing Group Limited (201912882) Case 201912882 REPORT COMPLAINT 201912882 Southern Housing Group 23 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 23 Dec 2020 Outside Jurisdiction The Riverside Group Limited (202001988) Case 202001988 · Old Charges categories The complaint concerns whether or not the resident is liable to pay for communal heating for their property 22 Dec 2020 Maladministration A2Dominion Housing Group Limited (202003911) Case 202003911 · Old Property Condition migrated-2025 This complaint is about the landlord’s response to the resident’s reports of damp and mould in her property. 21 Dec 2020 No Maladministration Anchor Hanover Group (202003188) Case 202003188 · Moving/Buying/Selling Home The complaint concerns the landlord’s decision not to award the resident priority status on its rehousing waiting list. 21 Dec 2020 No Maladministration Places for People Group Limited (202004070) Case 202004070 This complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB) from his neighbour. 21 Dec 2020 Maladministration Southern Housing Group Limited (202000055) Case 202000055 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: reports of water ingress into his property and the consequential … 21 Dec 2020 Maladministration Southern Housing Group Limited (202004084) Case 202004084 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about the standard of cleaning in the communal area. 18 Dec 2020 No Maladministration Anchor Hanover Group (202005751) Case 202005751 · Estate Management The complaint is about the landlord’s response to the resident’s reports regarding: the general public using pathways on the resident’s … 18 Dec 2020 No Maladministration Home Group Limited (201714878) Case 201714878 · Managing Relations The resident complains about: How the landlord handled the sale of a shared ownership lease, including the time taken and … 17 Dec 2020 No Maladministration Home Group Limited (201904587) Case 201904587 · Staff Training The resident complains about: the landlord's communication and explanation in relation to an adjustment to the water charges on her … 15 Dec 2020 Partial Maladministration Anchor Hanover Group (201916021) Case 201916021 · Old Governance categories The resident complains that the landlord: did not inspect her property prior to her purchasing did not maintain and paint … 14 Dec 2020 Partial Maladministration A2Dominion Housing Group Limited (201807216) Case 201807216 · Old Property Condition categories The leaseholder has complained: That the landlord has not taken sufficient action in response to reports of antisocial behaviour. That … 11 Dec 2020 No Maladministration Paradigm Housing Group Limited (201916010) Case 201916010 · Old Complaints Handling categories The complaint is about the landlord’s: Response to and handling of the resident’s anti-social behaviour (ASB) allegations Response to the … 8 Dec 2020 Partial Maladministration Thirteen Housing Group Limited (201910486) Case 201910486 · Managing Relations The complaint is about the landlord’s handling of the resident’s application to move property; associated formal complaint. 7 Dec 2020 Reasonable Redress Anchor Hanover Group (201913687) Case 201913687 · Applicant The complaint is about the landlord’s handling of the applicant’s application for a property. 4 Dec 2020 No Maladministration Longhurst Group Limited (202000333) Case 202000333 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of problems with the installation of a new boiler. 3 Dec 2020 No Maladministration Aster Group Limited (202000764) Case 202000764 · Information and data management REPORT COMPLAINT 202000764 Aster Group Limited 3 December 2020 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints … 3 Dec 2020 Maladministration Orbit Group Limited (201908727) Case 201908727 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered by the landlord to the resident, following repair delays. 3 Dec 2020 Partial Maladministration Southern Housing Group Limited (201915929) Case 201915929 · Old Complaints Handling categories The resident has complained about the landlord’s handling of: Repairs to his boiler His concerns about the location of a … 20 Dec 2019 Maladministration A2Dominion Housing Group Limited (201805079) Case 201805079 · Old Charges categories REPORT COMPLAINT 201805079 A2Dominion Housing Group 20 December 2019 Our approach The Housing Ombudsman’s approach to investigating and determining complaints …