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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,249 of 16,595 decisions matching "group"

Decisions

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25 Jun 2025 Partial Maladministration East Midlands Housing Group Limited (202303911) Case 202303911 · Managing Relations The complaint is about the landlord’s: handling of repairs to the resident’s boiler. response to her concerns about the conduct … 25 Jun 2025 No Maladministration Flagship Housing Group Limited (202323371) Case 202323371 · Financial The complaint is about the landlord’s handling of: The resident’s rent account. The resident’s garage rental charges. 25 Jun 2025 Maladministration Mosscare St. Vincent’s Housing Group Limited (202324247) Case 202324247 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: damp and mould in the property. window repairs. … 25 Jun 2025 No Maladministration One Housing Group Limited (202332542) Case 202332542 · Old Complaints Handling categories The complaint is about the landlord’s: Offer of compensation for its handling of the resident’s reports of repair issues throughout … 25 Jun 2025 Maladministration Sovereign Network Group (202437640) Case 202437640 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns of a leak in the property, as well as … 25 Jun 2025 Maladministration The Riverside Group Limited (202318844) Case 202318844 · Financial The complaint is about the landlord’s response to the resident’s concerns regarding: Planned upgrade work to his kitchen. Damage to … 25 Jun 2025 Partial Maladministration Walsall Housing Group Limited (202302975) Case 202302975 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould, including its associated communication. The resident’s complaint. 25 Jun 2025 Maladministration Your Housing Group Limited (202304570) Case 202304570 · Financial The complaint is about the landlord’s handling of the resident’s reports of: 24 Jun 2025 Partial Maladministration Places for People Group Limited (202400604) Case 202400604 · Managing Relations The complaint is about the landlord’s handling of: Reports of damp and mould. Associated complaint. 24 Jun 2025 Partial Maladministration The Riverside Group Limited (202324500) Case 202324500 · Managing Relations The complaint is about the landlord’s response to the resident’s repair requests. We have also considered the landlord’s complaint handling … 23 Jun 2025 Maladministration Anchor Hanover Group (202315871) Case 202315871 · Old Property Condition categories The complaint is about the landlord’s response to reports of poor workmanship by its contractors. 23 Jun 2025 Partial Maladministration Platform Housing Group Limited (202318118) Case 202318118 · Estate Management The complaint is about the landlord’s handling of the resident’s reports: His garden had been damaged. The hedges at the … 23 Jun 2025 No Maladministration The Riverside Group Limited (202328178) Case 202328178 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s request for a different contractor to attend. 23 Jun 2025 Maladministration The Riverside Group Limited (202331736) Case 202331736 · Managing Relations The complaint is about the landlord’s response to: The resident’s request for insulation. The associated complaint. 20 Jun 2025 Maladministration A2Dominion Housing Group Limited (202324568) Case 202324568 · Responsive repairs/activity The complaint is about the landlord’s handling of concerns about inadequate wall insulation. 20 Jun 2025 Maladministration Citizen Housing Group Limited (202427458) Case 202427458 · Financial The complaint is about the landlord’s response to the resident’s request for compensation for damaged possessions. 19 Jun 2025 No Maladministration Aster Group Limited (202309278) Case 202309278 · Health and Safety (inc. building safety) REPORT COMPLAINT 202309278 Aster Group Limited 19 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 19 Jun 2025 Maladministration Citizen Housing Group Limited (202431038) Case 202431038 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s reports of: Leaks into her property from an upstairs neighbour, … 19 Jun 2025 Maladministration Livv Housing Group (202328127) Case 202328127 · Old Complaints Handling categories The complaint is about the landlord’s: Decision to issue a formal warning to the resident for alleged antisocial behaviour. Complaint … 19 Jun 2025 Partial Maladministration One Housing Group Limited (202318008) Case 202318008 · Managing Relations The complaint is about the landlord’s handling of: The resident’s report of a leak from the flat above into her … 18 Jun 2025 Partial Maladministration A2Dominion Housing Group Limited (202319207) Case 202319207 · Managing Relations The complaint is about: The landlord’s handling of the resident’s request to sell their interest in the property. The landlord’s … 18 Jun 2025 Partial Maladministration Gentoo Group Limited (202422461) Case 202422461 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in the property. the resident’s … 18 Jun 2025 Partial Maladministration Paradigm Housing Group Limited (202327452) Case 202327452 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident concerning: His reports about communal issues including doors, an electricity … 18 Jun 2025 Maladministration The Riverside Group Limited (202332422) Case 202332422 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould in the property. A missing … 17 Jun 2025 Maladministration One Housing Group Limited (202321871) Case 202321871 · Responsive repairs/activity The complaint is about the landlord’s handling of heater replacement work. 17 Jun 2025 Partial Maladministration Places for People Group Limited (202404081) Case 202404081 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: its investigation into a report of antisocial behaviour (ASB) involving the resident’s … 17 Jun 2025 Maladministration Places for People Group Limited (202426227) Case 202426227 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) by a neighbour. Reports about … 16 Jun 2025 Partial Maladministration Anchor Hanover Group (202308054) Case 202308054 · Financial The complaint is about: 16 Jun 2025 Partial Maladministration Places for People Group Limited (202324903) Case 202324903 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of: Repairs in the property. Mice infestation in the … 16 Jun 2025 Maladministration Sovereign Network Group (202311949) Case 202311949 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about the condition of the garden from April 2023 … 13 Jun 2025 Maladministration Citizen Housing Group Limited (202317813) Case 202317813 · Managing Relations This complaint is about the landlord’s handling of the resident’s reports about: Aids and adaptations. Staff conduct. Fence repairs. 13 Jun 2025 Outside Jurisdiction Orbit Group Limited (202328352) Case 202328352 · Enquiry stage The complaint is about the landlord’s: administration and explanation of the service charge account and the standard of service provided. … 12 Jun 2025 Partial Maladministration Abri Group Limited (202323612) Case 202323612 · Estate Management The complaint is about the way the landlord handled the resident’s Right to Buy (RTB) application and associated boundary dispute. … 12 Jun 2025 Maladministration Bromford Housing Group Limited (202400932) Case 202400932 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of: The resident’s reports of subsidence and the associated repairs. The resident’s reports … 12 Jun 2025 No Maladministration Home Group Limited (202315720) Case 202315720 · Information and data management This complaint is about the landlord’s handling of: The resident’s concerns about a telephone call she received on 22 February … 12 Jun 2025 Maladministration Orbit Group Limited (202322144) Case 202322144 · Moving/Buying/Selling Home The complaint is about the landlord's response to the resident's reports of a latent defect, which caused a leak in … 12 Jun 2025 Maladministration Places for People Group Limited (202405073) Case 202405073 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Associated complaint. 12 Jun 2025 Partial Maladministration Settle Group (202330572) Case 202330572 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. Repairs to the bathroom. Repairs … 11 Jun 2025 Maladministration Places for People Group Limited (202438388) Case 202438388 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Formal complaint. 11 Jun 2025 No Maladministration Walsall Housing Group Limited (202325741) Case 202325741 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for a driveway repair. The associated complaint. 10 Jun 2025 Reasonable Redress One Housing Group Limited (202345485) Case 202345485 · Responsive repairs/activity The complaint is about the landlord’s handling of: Disrepair at the property. New service requests including: A report of a … 9 Jun 2025 Partial Maladministration Paradigm Housing Group Limited (202305331) Case 202305331 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: checks to the condition of the property when let as part of … 9 Jun 2025 Mediation The Community Housing Group Limited (202333008) Case 202333008 · Responsive repairs/activity The complaint is about the landlord’s handling of internal repairs in the property. 6 Jun 2025 No Maladministration Bromford Housing Group Limited (202338851) Case 202338851 · Managing Relations The resident’s complaint is about: The landlord’s handling of her request to stay permanently in her decant property. The landlord’s … 6 Jun 2025 Maladministration Citizen Housing Group Limited (202328004) Case 202328004 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s stay in temporary accommodation, including its decision not to grant … 5 Jun 2025 Maladministration Home Group Limited (202428206) Case 202428206 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. 4 Jun 2025 No Maladministration Flagship Housing Group Limited (202214550) Case 202214550 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Request to reopen a previous … 4 Jun 2025 Partial Maladministration Home Group Limited (202318556) Case 202318556 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: The standard of work carried out during the … 3 Jun 2025 No Maladministration Abri Group Limited (202428388) Case 202428388 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s concerns about the quality of fence repairs 3 Jun 2025 No Maladministration Platform Housing Group Limited (202326331) Case 202326331 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and concerns about parking.