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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,249 of 16,595 decisions matching "group"

Decisions

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30 Jul 2025 Reasonable Redress The Riverside Group Limited (202423021) Case 202423021 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s report of a leak and associated repairs. 29 Jul 2025 Partial Maladministration Aster Group Limited (202405025) Case 202405025 · Managing Relations The landlord’s handling of the resident’s: Staff conduct concerns. Complaints about works to the car park. Damp and mould reports. … 29 Jul 2025 Partial Maladministration Citizen Housing Group Limited (202431377) Case 202431377 · Financial The resident's complaint is about the landlord's handling of: Request for a discretionary move. Reports of issues with damp and … 29 Jul 2025 Maladministration Sovereign Network Group (202442392) Case 202442392 · Managing Relations REPORT COMPLAINT 202442392 Sovereign Network Group 29 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 29 Jul 2025 Partial Maladministration The Riverside Group Limited (202440889) Case 202440889 · Managing Relations This complaint is about how the landlord handled the resident’s reports of a leak. We have also considered how the … 29 Jul 2025 Partial Maladministration Your Housing Group Limited (202428001) Case 202428001 · Managing Relations The complaint is about the landlord's handling of: Repairs following the resident’s report of a burst water pipe under the … 28 Jul 2025 Maladministration Acis Group Limited (202331973) Case 202331973 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about discrimination. The Ombudsman will also consider the landlord’s … 28 Jul 2025 Partial Maladministration Orbit Group Limited (202442734) Case 202442734 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour and racial harassment. The resident’s concerns … 28 Jul 2025 No Maladministration Sovereign Network Group (202331273) Case 202331273 · Information and data management The complaint is about the landlord’s handling of the resident’s request to amend his tenancy. 28 Jul 2025 Maladministration The Riverside Group Limited (202448613) Case 202448613 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of repairs, leaks, damp, mould, and the condition of … 25 Jul 2025 Maladministration One Housing Group Limited (202425837) Case 202425837 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a leak from the bathroom ceiling. 24 Jul 2025 Partial Maladministration Sovereign Network Group (202419125) Case 202419125 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of: Damp, mould, and associated window and door issues. … 24 Jul 2025 Partial Maladministration Thirteen Housing Group Limited (202426134) Case 202426134 · Managing Relations This complaint is about how the landlord handled reports of a leak from a neighbouring property into the resident’s property. … 23 Jul 2025 Severe Maladministration A2Dominion Housing Group Limited (202427132) Case 202427132 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s concerns about the security of the main entrance door. 22 Jul 2025 Partial Maladministration Westward Housing Group Limited (202406785) Case 202406785 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: Reports of structural movement of the property. Reports of damp … 22 Jul 2025 Partial Maladministration Your Housing Group Limited (202403889) Case 202403889 · Information and data management The complaint is about the landlord’s: Handling of the repairs to the kitchen. Handling of the repairs to the bathroom. … 18 Jul 2025 Severe Maladministration A2Dominion Housing Group Limited (202342027) Case 202342027 · Managing Relations This complaint is about how the landlord handled works to the resident’s building, including: Cyclical works. External repairs. We have … 18 Jul 2025 Outside Jurisdiction Orbit Group Limited (202303362) Case 202303362 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 18 Jul 2025 Maladministration Orbit Group Limited (202419704) Case 202419704 · Financial The complaint is about the landlord’s response to the resident’s request for re-imbursement of rent and utilities following a temporary … 16 Jul 2025 Maladministration A2Dominion Housing Group Limited (202332747) Case 202332747 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the pipework in the kitchen to resolve the resident’s reports … 16 Jul 2025 Maladministration One Housing Group Limited (202327023) Case 202327023 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of water ingress, subsequent damp and mould and damage … 16 Jul 2025 Maladministration Sovereign Network Group (202304283) Case 202304283 · Managing Relations The complaint is about the landlord’s handling of: Repairs to windows at the resident’s property. The associated complaint. 16 Jul 2025 Maladministration The Community Housing Group Limited (202417612) Case 202417612 · Estate Management The complaint is about the landlord’s response to: The resident’s reports that items left in the communal garden area were … 15 Jul 2025 Maladministration A2Dominion Housing Group Limited (202437727) Case 202437727 · Responsive repairs/activity The complaint is about the landlord’s handling of a roof leak at the resident’s property. 14 Jul 2025 Maladministration East Midlands Housing Group Limited (202426113) Case 202426113 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of noise. 11 Jul 2025 Partial Maladministration A2Dominion Housing Group Limited (202307075) Case 202307075 · ASB/Abuse/Nuisance The complaint is about the landlord’s: handling of reports of antisocial behaviour (ASB). handling of repairs to external communal doors. … 11 Jul 2025 No Maladministration Aster Group Limited (202424253) Case 202424253 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of issues with her neighbour. 11 Jul 2025 Maladministration Sovereign Network Group (202440510) Case 202440510 · Managing Relations The complaint is about the landlord’s response to: 9 Jul 2025 Partial Maladministration Orbit Group Limited (202310281) Case 202310281 · Managing Relations The complaint is about the landlord’s response to the resident’s reports that carpets and flooring were contaminated and the smelt … 8 Jul 2025 Partial Maladministration Sovereign Network Group (202419762) Case 202419762 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Anti-social behaviour (ASB) reports. The resident’s complaint. 4 Jul 2025 Maladministration The Riverside Group Limited (202331042) Case 202331042 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of a leak and related damage to his belongings. … 3 Jul 2025 Outside Jurisdiction A2Dominion Housing Group Limited (202422363) Case 202422363 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of damp and mould in her property. 30 Jun 2025 Maladministration A2Dominion Housing Group Limited (202317836) Case 202317836 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of a roof leak in the building . We … 30 Jun 2025 Maladministration A2Dominion Housing Group Limited (202404259) Case 202404259 · Managing Relations The complaint is about the landlord’s handling of the: Resident’s reports of damp and mould in the property. Associated complaints. 30 Jun 2025 Severe Maladministration A2Dominion Housing Group Limited (202434827) Case 202434827 · Responsive repairs/activity The complaints are about the landlord’s handling of the resident’s: Reports of damp and mould in her property. Request for … 30 Jun 2025 Reasonable Redress Abri Group Limited (202429771) Case 202429771 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The associated complaints. 30 Jun 2025 Partial Maladministration Home Group Limited (202319452) Case 202319452 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of: Damaged window frames. A roof leak. 30 Jun 2025 Partial Maladministration One Housing Group Limited (202318113) Case 202318113 · Financial The complaint is about the landlord’s handling of: Communication with the resident. The resident’s reports of concerns about fire safety. … 30 Jun 2025 Partial Maladministration Orbit Group Limited (202233468) Case 202233468 · Managing Relations The complaint is about the landlord's handling of repairs to the air source heat pump system. The Ombudsman has also … 30 Jun 2025 Maladministration Platform Housing Group Limited (202303557) Case 202303557 · Managing Relations The resident’s complaint is about the landlord's handling of: Reports of no hot water. Leaks. Damp and mould. This service … 30 Jun 2025 Partial Maladministration Sovereign Network Group (202307583) Case 202307583 · Estate Management The resident’s complaint is about the landlord's handling of her concerns about: The condition of the property and repairs needed, … 27 Jun 2025 No Maladministration Home Group Limited (202433525) Case 202433525 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of Antisocial Behaviour (ASB). Requests for a management transfer … 27 Jun 2025 Partial Maladministration The Riverside Group Limited (202308420) Case 202308420 · Financial The complaint is about the landlord’s handling of the resident’s service charge queries. We have also investigated the landlord’s complaint … 27 Jun 2025 No Maladministration Walsall Housing Group Limited (202427673) Case 202427673 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of drainage and plumbing issues at the property. The … 27 Jun 2025 Reasonable Redress Your Housing Group Limited (202419290) Case 202419290 · ASB/Abuse/Nuisance The complaint is about: The landlord's response to the resident’s reports of anti-social behaviour (ASB) and her request for a … 26 Jun 2025 Outside Jurisdiction Jigsaw Homes Group Limited (202431673) Case 202431673 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs in the resident’s property. 26 Jun 2025 Partial Maladministration The Riverside Group Limited (202415005) Case 202415005 · Estate Management The complaint is about the landlord’s handling of the resident’s: Concerns about the shared boiler flue system. Associated complaint. 25 Jun 2025 Maladministration A2Dominion Housing Group Limited (202417347) Case 202417347 · Information and data management The complaint is about the landlord’s response to the resident’s concerns about: Heating throughout the property. Smells and contaminated water … 25 Jun 2025 Maladministration Abri Group Limited (202440608) Case 202440608 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and the associated remedial repairs. 25 Jun 2025 Partial Maladministration Citizen Housing Group Limited (202310414) Case 202310414 · Financial The complaint is about the landlord’s handling of the resident’s: reports of repairs and damp and mould in the property. …