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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,249 of 16,595 decisions matching "group"

Decisions

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14 Oct 2025 Maladministration Sovereign Network Group (202417641) Case 202417641 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of repairs to the roof and damp and mould. … 13 Oct 2025 Maladministration A2Dominion Housing Group Limited (202332741) Case 202332741 · Managing Relations Decision Case ID 202332741 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date … 10 Oct 2025 Maladministration Sovereign Network Group (202348390) Case 202348390 · Financial The complaint is about the landlord’s handling of the resident’s: Rent account and the accuracy of the information it provided. … 9 Oct 2025 Partial Maladministration Platform Housing Group Limited (202405280) Case 202405280 · Financial The complaint is about the landlord’s handing of the resident’s: Reports of damp and mould. Request for compensation for damage … 7 Oct 2025 Reasonable Redress Aster Group Limited (202341575) Case 202341575 · Moving/Buying/Selling Home The complaint is about the landlord’s approach to moving the resident to alternative accommodation after reports of damp and mould … 7 Oct 2025 Reasonable Redress Places for People Group Limited (202453328) Case 202453328 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 6 Oct 2025 Partial Maladministration A2Dominion Housing Group Limited (202339265) Case 202339265 · Information and data management The complaint is about the landlord’s response to: the resident’s request for information it held about legal proceedings that commenced … 3 Oct 2025 Maladministration Sovereign Network Group (202428352) Case 202428352 · Managing Relations The complaint is about the landlord’s: Handling of a leak causing damp at the property. Complaint handling. 3 Oct 2025 Partial Maladministration Sovereign Network Group (202448707) Case 202448707 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of damp and mould. the resident’s requests for a … 3 Oct 2025 Severe Maladministration Sovereign Network Group (202501012) Case 202501012 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of a roof leak, blocked gutters, and damp and … 1 Oct 2025 No Maladministration A2Dominion Housing Group Limited (202435969) Case 202435969 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Request for rehousing. Reports of antisocial behaviour (ASB). We have … 1 Oct 2025 Reasonable Redress Abri Group Limited (202424721) Case 202424721 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s concerns about the structural safety of the property, subsequent repairs … 1 Oct 2025 Maladministration Anchor Hanover Group (202422120) Case 202422120 · Managing Relations The complaint is about the landlord’s implementation of an appropriate dress policy. We have also considered the landlord’s complaint handling. 1 Oct 2025 Reasonable Redress Aster Group Limited (202419335) Case 202419335 · Old Property Condition categories The complaint is about the landlord’s handling of the condition of the property at the time of the resident’s mutual … 1 Oct 2025 No Maladministration Aster Group Limited (202430598) Case 202430598 · Responsive repairs/activity The complaint is about the landlord’s handling of: The resident’s reports of a drainage issue at the property. Repairs to … 30 Sep 2025 No Maladministration A2Dominion Housing Group Limited (202348335) Case 202348335 · Financial The complaint is about the landlord’s response to the resident’s service charge enquiries. We have also assessed the landlord’s complaint … 30 Sep 2025 Reasonable Redress Abri Group Limited (202332172) Case 202332172 · Responsive repairs/activity The complaint is about the landlord’s handling of reports of repairs following a leak at the property. 30 Sep 2025 Maladministration Abri Group Limited (202449534) Case 202449534 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp in a bedroom and the associated repairs. … 30 Sep 2025 Maladministration Anchor Hanover Group (202420861) Case 202420861 · Estate Management The complaint is about the landlord’s handling of: Communal maintenance and cleaning. The resident’s use of the communal garden. 30 Sep 2025 Maladministration East Midlands Housing Group Limited (202449137) Case 202449137 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports relating to an intruder gaining access into her property. … 30 Sep 2025 Partial Maladministration Sovereign Network Group (202419189) Case 202419189 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: Reports of rising damp and associated repairs. Concerns regarding asbestos … 30 Sep 2025 Maladministration Sovereign Network Group (202430258) Case 202430258 · Old Property Condition categories The complaint is about the landlord’s handling of repairs to doors. We have also considered the landlord’s complaint handling. 30 Sep 2025 Maladministration Sovereign Network Group (202501881) Case 202501881 · Responsive repairs/activity The complaint is about the landlord’s handling of a repair to a leak. 30 Sep 2025 Maladministration The Riverside Group Limited (202343088) Case 202343088 · Managing Relations The complaint is about the landlord’s handling of: Reports of leaks which caused damp and mould. Issues with electrics at … 30 Sep 2025 Maladministration The Riverside Group Limited (202347256) Case 202347256 · Managing Relations The complaint is about the landlord’s handling of the residents reports about the conduct of staff members. We have also … 29 Sep 2025 Maladministration A2Dominion Housing Group Limited (202344448) Case 202344448 · Managing Relations The complaint is about the landlord’s response to the residents: concerns about the length of time scaffolding had been up … 29 Sep 2025 Maladministration Abri Group Limited (202433137) Case 202433137 · Responsive repairs/activity The complaint is about the landlord’s handling of damp and mould at the resident’s property. 29 Sep 2025 Maladministration Home Group Limited (202219606) Case 202219606 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports about a boiler leak and damp and mould in … 29 Sep 2025 Partial Maladministration Home Group Limited (202442339) Case 202442339 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about the condition of the property which included: Drainage … 29 Sep 2025 Maladministration Jigsaw Homes Group Limited (202341761) Case 202341761 · Responsive repairs/activity The resident’s complaint is about the landlord’s handling of repairs to a communal car gate. 29 Sep 2025 No Maladministration Livv Housing Group (202315932) Case 202315932 · Managing Relations The complaint is about landlord’s response to the resident’s: Concerns about a contact arrangement for repairs. Requests and queries about … 29 Sep 2025 Maladministration Places for People Group Limited (202348238) Case 202348238 · Information and data management The complaint is about the landlord’s response to the resident’s: Reports of damp and mould and the associated repairs. Associated … 29 Sep 2025 Maladministration Sovereign Network Group (202417316) Case 202417316 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord's handling of reports of anti-social behaviour (ASB) including discrimination and the request to … 29 Sep 2025 Partial Maladministration The Riverside Group Limited (202320401) Case 202320401 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: Allegations of antisocial behaviour (ASB) made about the resident’s behaviour. The resident’s … 26 Sep 2025 Partial Maladministration A2Dominion Housing Group Limited (202344702) Case 202344702 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Allegations of antisocial behaviour (ASB) about the resident and her claim that … 26 Sep 2025 Maladministration A2Dominion Housing Group Limited (202439017) Case 202439017 · Responsive repairs/activity The complaint is about the landlord's handling of repairs to the resident’s boiler and radiator. 26 Sep 2025 Maladministration East Midlands Housing Group Limited (202428486) Case 202428486 · Managing Relations The complaint is about the landlord’s handling of a leak from the ceiling and the subsequent repairs. The Ombudsman has … 26 Sep 2025 No Maladministration One Housing Group Limited (202424359) Case 202424359 · Estate Management The complaint is about the landlord’s handling of the resident’s queries about changes to an internal bicycle store. We have … 26 Sep 2025 Reasonable Redress Platform Housing Group Limited (202503102) Case 202503102 · Managing Relations The complaint is about the landlord’s handling of The resident’s reports of damp and mould. The complaint. 26 Sep 2025 Maladministration Sovereign Network Group (202405516) Case 202405516 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of water ingress and associated repairs. The resident’s complaint. 25 Sep 2025 Maladministration A2Dominion Housing Group Limited (202418987) Case 202418987 · Managing Relations The complaint is about the landlord’s handling of: a leak at the resident’s property. the complaint. We have also assessed … 25 Sep 2025 Maladministration Abri Group Limited (202447244) Case 202447244 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports that the condition of the windows was causing mould. 25 Sep 2025 Maladministration Jigsaw Homes Group Limited (202452093) Case 202452093 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s property. These included: A leak in the bathroom … 25 Sep 2025 Reasonable Redress Sovereign Network Group (202323648) Case 202323648 · Managing Relations The complaint is about the landlord’s handling of repairs and compensation in relation to the residents: Patio doors. Gate and … 24 Sep 2025 Maladministration A2Dominion Housing Group Limited (202303699) Case 202303699 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a leak to her property. We have also … 24 Sep 2025 No Maladministration A2Dominion Housing Group Limited (202330432) Case 202330432 · Estate Management This complaint is about the landlord’s handling of the resident’s reports of issues with its concierge service. 24 Sep 2025 Partial Maladministration A2Dominion Housing Group Limited (202420029) Case 202420029 · Information and data management The resident’s complaint is about the landlord’s handling of: Reports the property was unsuitable for her family’s needs. Its decision … 24 Sep 2025 Maladministration A2Dominion Housing Group Limited (202451673) Case 202451673 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 24 Sep 2025 Maladministration One Housing Group Limited (202452263) Case 202452263 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of reports of faults with the communal lift. 24 Sep 2025 Maladministration The Riverside Group Limited (202416108) Case 202416108 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about grounds maintenance at his housing estate.