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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,249 of 16,595 decisions matching "group"

Decisions

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24 Sep 2025 Maladministration Walsall Housing Group Limited (202445292) Case 202445292 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 23 Sep 2025 Maladministration Home Group Limited (202405842) Case 202405842 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports about damp and mould in his property. Complaint handling. 23 Sep 2025 Maladministration Sovereign Network Group (202338287) Case 202338287 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about the cleaning services it provided, and the associated … 23 Sep 2025 Maladministration Sovereign Network Group (202444520) Case 202444520 · Responsive repairs/activity The complaint is about the landlord’s handling of a shower rail repair. 23 Sep 2025 Maladministration The Riverside Group Limited (202338208) Case 202338208 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of garden flooding. The landlord’s handling of the complaint … 23 Sep 2025 No Maladministration The Riverside Group Limited (202453289) Case 202453289 · Managing Relations The complaint is about the landlord's decision to report property damage to the police. 22 Sep 2025 Outside Jurisdiction Citizen Housing Group Limited (202317398) Case 202317398 · Estate Management The complaint is about: The resident’s access to his vehicle being restricted by the landlord. The landlord attempting to conduct … 22 Sep 2025 Maladministration Sovereign Network Group (202329702) Case 202329702 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of: Defects. Noise nuisance. 22 Sep 2025 Maladministration The Riverside Group Limited (202337061) Case 202337061 · Managing Relations The complaint is about the landlord’s handling of: repairs it committed to completing in a previous complaint. the resident’s associated … 19 Sep 2025 Maladministration Home Group Limited (202441523) Case 202441523 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about communal defects including loss of heating and hot … 19 Sep 2025 Maladministration Sovereign Network Group (202449999) Case 202449999 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about: The replacement of window frames at the property. … 19 Sep 2025 No Maladministration Wythenshawe Community Housing Group Limited (202338453) Case 202338453 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Antisocial behaviour (ASB). A request for a higher housing priority. 18 Sep 2025 Mediation Abri Group Limited (202331031) Case 202331031 · Responsive repairs/activity The complaint is about the landlord’s handling of: Kitchen adaptations. 18 Sep 2025 Maladministration Sovereign Network Group (202343694) Case 202343694 · Managing Relations The resident’s complaint is about the landlord’s handling of: Hot water outages. Heating issues. The Ombudsman has also considered the … 18 Sep 2025 Partial Maladministration The Riverside Group Limited (202445888) Case 202445888 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp, mould and associated remedial works at the … 18 Sep 2025 Partial Maladministration Westward Housing Group Limited (202414474) Case 202414474 · Managing Relations REPORT COMPLAINT 202414474 Westward Housing Group Limited 18 September 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 16 Sep 2025 Partial Maladministration A2Dominion Housing Group Limited (202453488) Case 202453488 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of excessive heat in communal corridors. We have also … 16 Sep 2025 Partial Maladministration Sovereign Network Group (202440787) Case 202440787 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: The installation of external wall insulation (EWI). A … 16 Sep 2025 Partial Maladministration Thirteen Housing Group Limited (202447568) Case 202447568 · Responsive repairs/activity The complaint is about the landlord’s handling of: The resident’s reports of a pest infestation, the subsequent repairs and damage … 12 Sep 2025 Partial Maladministration Aster Group Limited (202403568) Case 202403568 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request for replacement windows and reports of damp and mould. … 12 Sep 2025 Partial Maladministration Livv Housing Group (202502090) Case 202502090 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about mobility scooter storage, and her request for reasonable … 11 Sep 2025 Maladministration A2Dominion Housing Group Limited (202450029) Case 202450029 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of the resident’s: Reports of noise nuisance from a neighbouring gym. Service charge … 10 Sep 2025 Reasonable Redress A2Dominion Housing Group Limited (202334401) Case 202334401 · Responsive repairs/activity This complaint is about the landlord’s handling of repairs to the carpet in the communal area. 10 Sep 2025 Partial Maladministration Jigsaw Homes Group Limited (202347973) Case 202347973 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Concerns about the management move … 9 Sep 2025 No Maladministration Places for People Group Limited (202412680) Case 202412680 · Responsive repairs/activity This complaint is about how the landlord handled a leak into the resident’s property. 9 Sep 2025 Reasonable Redress Platform Housing Group Limited (202452984) Case 202452984 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the residents reports of noise nuisance. 9 Sep 2025 No Maladministration Sovereign Network Group (202422680) Case 202422680 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about the conduct of its contractor’s operative. 9 Sep 2025 Maladministration The Riverside Group Limited (202416907) Case 202416907 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports of: The lack of servicing to the stairlift in … 5 Sep 2025 Reasonable Redress Aster Group Limited (202325757) Case 202325757 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to the resident’s property following a mutual exchange. 5 Sep 2025 Maladministration Jigsaw Homes Group Limited (202345927) Case 202345927 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of issues with low water pressure and hot water … 5 Sep 2025 Partial Maladministration The Riverside Group Limited (202321168) Case 202321168 · Managing Relations The complaint is about the landlord’s handling of : kitchen unit repairs. The associated complaint. 5 Sep 2025 No Maladministration Your Housing Group Limited (202419939) Case 202419939 · Estate Management The complaint is about the landlord’s response to the resident’s concerns regarding the standard of cleaning in the communal areas … 4 Sep 2025 Maladministration A2Dominion Housing Group Limited (202314196) Case 202314196 · Financial The complaint is about the landlord’s handling of the resident’s enquiries about rent overpayments. 4 Sep 2025 Maladministration Futures Housing Group Limited (202424095) Case 202424095 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Complaint handling. 4 Sep 2025 Outside Jurisdiction Places for People Group Limited (202327952) Case 202327952 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould from May 2024. 4 Sep 2025 Maladministration Platform Housing Group Limited (202415962) Case 202415962 · Managing Relations The resident’s complaint is about: The landlord's handling of repairs relating to damp. The landlord's handling of the associated complaint. 3 Sep 2025 Reasonable Redress The Wrekin Housing Group Limited (202418657) Case 202418657 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s concerns about damp and mould. 3 Sep 2025 No Maladministration Wythenshawe Community Housing Group Limited (202311941) Case 202311941 · Financial The complaint is about the landlord’s handling of the resident’s enquiries about her service charges. 2 Sep 2025 Maladministration A2Dominion Housing Group Limited (202435432) Case 202435432 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident's reports of dampness at the property. 2 Sep 2025 Maladministration Sovereign Network Group (202449233) Case 202449233 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s report of a leak coming through the kitchen ceiling into … 1 Sep 2025 Partial Maladministration One Housing Group Limited (202420950) Case 202420950 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp, mould and associated repairs. Request to be … 1 Sep 2025 Partial Maladministration Places for People Group Limited (202435397) Case 202435397 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Management transfer. We have also … 29 Aug 2025 Partial Maladministration Abri Group Limited (202439456) Case 202439456 · Managing Relations The complaint is about the landlord’s handling of flooding into the property, including reports of property damage, damp, and mould. … 29 Aug 2025 Partial Maladministration Home Group Limited (202443954) Case 202443954 · Managing Relations The complaint is about the landlord’s handing of the resident’s: Reports of repairs to the porch roof. Concerns about the … 29 Aug 2025 Maladministration Home Group Limited (202506547) Case 202506547 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a roof leak and the associated repairs. The … 29 Aug 2025 Maladministration One Housing Group Limited (202422327) Case 202422327 · Responsive repairs/activity The complaint is about the landlord’s handling of reports of a blocked kitchen sink. 29 Aug 2025 Partial Maladministration Sovereign Network Group (202336504) Case 202336504 · Financial The resident’s complaint is about: The landlord’s response after March 2022 to the resident’s dissatisfaction with the costs for communal … 29 Aug 2025 Partial Maladministration Sovereign Network Group (202414162) Case 202414162 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of issues with the intercom system. Complaint. 29 Aug 2025 Partial Maladministration Sovereign Network Group (202450540) Case 202450540 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a leak which affected her flat. The complaint. 29 Aug 2025 Partial Maladministration Sovereign Network Group (202503528) Case 202503528 · Estate Management This investigation considers: The landlord’s handling of the resident’s reports of a shed roof leak. The landlord’s handling of the …