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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,857 of 16,595 decisions matching "council"

Decisions

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12 Sep 2025 Maladministration London Borough of Camden Council (202446702) Case 202446702 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of a roof leak. The resident’s complaint. 12 Sep 2025 Reasonable Redress London Borough of Camden Council (202501402) Case 202501402 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of outstanding repairs, damp and mould, and staff conduct. 12 Sep 2025 Reasonable Redress South Tyneside Council (202331185) Case 202331185 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to the roof. 11 Sep 2025 No Maladministration Birmingham City Council (202323103) Case 202323103 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 11 Sep 2025 Partial Maladministration Norwich City Council (202421372) Case 202421372 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of remedial works following a leak. Response to the resident’s reports of damage … 11 Sep 2025 Maladministration Sandwell Metropolitan Borough Council (202417205) Case 202417205 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould in a bedroom. 10 Sep 2025 Partial Maladministration City of Westminster Council (202422062) Case 202422062 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Request for a parking space and concerns about the allocation … 9 Sep 2025 Partial Maladministration City of York Council (202447972) Case 202447972 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Issues with the condition of the property when … 9 Sep 2025 Maladministration Luton Borough Council (202331379) Case 202331379 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s request for maintenance of trees at the property and associated … 9 Sep 2025 Maladministration North Yorkshire Council (202343463) Case 202343463 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: antisocial behaviour (ASB) from her neighbour. damp in … 9 Sep 2025 Maladministration Southwark Council (202415210) Case 202415210 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB). We have also considered the landlord’s complaint … 9 Sep 2025 Maladministration West Northamptonshire Council (202336643) Case 202336643 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of required repairs following a mutual exchange. Associated complaint. 8 Sep 2025 No Maladministration Luton Borough Council (202422810) Case 202422810 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns about: its investigation into her complaint about staff conduct … 8 Sep 2025 Maladministration Manchester City Council (202449412) Case 202449412 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s report that there was an issue with damp and mould … 8 Sep 2025 Partial Maladministration Milton Keynes City Council (202342696) Case 202342696 · Managing Relations The complaint is about the landlord’s handling of the resident’s: report of a leak from the flat above, and the … 8 Sep 2025 Maladministration Southwark Council (202416413) Case 202416413 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of foxes causing noise nuisance and disturbance. The Ombudsman … 8 Sep 2025 Maladministration Southwark Council (202421325) Case 202421325 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of: The resident’s reports of window issues. The associated complaint. 5 Sep 2025 Partial Maladministration City of Westminster Council (202444089) Case 202444089 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the resident’s home. Response to a request for aids and … 5 Sep 2025 Maladministration Haringey London Borough Council (202319401) Case 202319401 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: the repairs to the resident’s kitchen following a flood. the repairs to … 5 Sep 2025 Maladministration Lewes District Council (202413170) Case 202413170 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. A rat infestation in his … 5 Sep 2025 Maladministration London Borough of Camden Council (202501426) Case 202501426 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of a leak from her sink. We have also … 5 Sep 2025 Maladministration Nottingham City Council (202420013) Case 202420013 · Local Authority / ALMO or TMO The resident has complained about: The landlord’s response to their reports of a foul odour in the property. We have … 4 Sep 2025 Maladministration Birmingham City Council (202346417) Case 202346417 · Managing Relations This complaint is about the landlord’s handling of: The resident’s reports about the condition of an outbuilding. The associated complaint. 4 Sep 2025 Maladministration City of York Council (202324420) Case 202324420 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to the resident’s windows. We have also considered the associated complaint. 4 Sep 2025 Partial Maladministration Sandwell Metropolitan Borough Council (202446323) Case 202446323 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The resident’s reports of anti-social … 3 Sep 2025 Maladministration Leicester City Council (202429843) Case 202429843 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of reports of noise nuisance. 3 Sep 2025 Maladministration Somerset Council (202339598) Case 202339598 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns about damp and mould in his home. 2 Sep 2025 Partial Maladministration Southwark Council (202317287) Case 202317287 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s claims of a conflict of interest in regard to a … 29 Aug 2025 Maladministration Adur District Council (202443324) Case 202443324 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of black mould in the property. The Ombudsman has also considered … 29 Aug 2025 Partial Maladministration Dudley Metropolitan Borough Council (202436061) Case 202436061 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: reports of repairs including: the beading and render on the … 29 Aug 2025 Maladministration Great Yarmouth Borough Council (202428969) Case 202428969 · Local Authority / ALMO or TMO The complaint is about how the landlord handled the resident’s concerns about: The previous communal heating system The current Air … 29 Aug 2025 Maladministration Manchester City Council (202420395) Case 202420395 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to the communal boiler. 29 Aug 2025 No Maladministration Newark and Sherwood District Council (202346200) Case 202346200 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s request to have a driveway installed at his property. The … 29 Aug 2025 No Maladministration Sheffield City Council (202420198) Case 202420198 · Local Authority / ALMO or TMO The complaint is about the landlord’s decision to recharge the resident for the cost of a lock change, to clean … 29 Aug 2025 Partial Maladministration Southwark Council (202418614) Case 202418614 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of: Her reported concerns about anti-social behaviour. Her reported concerns about noise … 29 Aug 2025 Maladministration Thurrock Council (202446786) Case 202446786 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of damp and mould. 29 Aug 2025 Partial Maladministration Wigan Council (202415951) Case 202415951 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of damp and mould, and repairs. The resident’s request … 28 Aug 2025 Reasonable Redress Broxtowe Borough Council (202415587) Case 202415587 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of boiler repairs. 28 Aug 2025 Maladministration Chesterfield Borough Council (202418945) Case 202418945 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of reports of damp and mould throughout his property. 28 Aug 2025 Mediation City of Westminster Council (202310682) Case 202310682 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a leak to the property and pest control. 28 Aug 2025 Maladministration City of Westminster Council (202442543) Case 202442543 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of a pest infestation. The resident’s complaint. 28 Aug 2025 Maladministration Norwich City Council (202433623) Case 202433623 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident's reports of noise and anti-social behaviour (ASB). 28 Aug 2025 Partial Maladministration Southwark Council (202443027) Case 202443027 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s housing application. 28 Aug 2025 Maladministration West Northamptonshire Council (202440607) Case 202440607 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. Energy efficiency improvement works. The … 27 Aug 2025 Maladministration Birmingham City Council (202431353) Case 202431353 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of a leak, damp, and mould in the property. … 27 Aug 2025 Maladministration Bristol City Council (202421459) Case 202421459 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. Complaint handling. … 27 Aug 2025 Maladministration Bristol City Council (202440707) Case 202440707 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of leaks, damp and mould and associated repairs to … 27 Aug 2025 Reasonable Redress Charnwood Borough Council (202325335) Case 202325335 · Local Authority / ALMO or TMO The complaint is about the amount of compensation the landlord offered the resident. 27 Aug 2025 Partial Maladministration Charnwood Borough Council (202336968) Case 202336968 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of damp in the bathroom and kitchen. advice about … 27 Aug 2025 Partial Maladministration Charnwood Borough Council (202431637) Case 202431637 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s reports of repair issues, including insulation, windows, and soffits. Complaints …