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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,857 of 16,595 decisions matching "council"

Decisions

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20 Oct 2025 Reasonable Redress Bassetlaw District Council (202337036) Case 202337036 · Local Authority / ALMO or TMO Decision Case ID 202337036 Decision type Investigation Landlord Bassetlaw District Council Landlord type Local Authority / ALMO or TMO Occupancy … 20 Oct 2025 Maladministration Brighton and Hove City Council (202430070) Case 202430070 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of communal flooring replacement at the property. We have also considered the landlord’s … 20 Oct 2025 Partial Maladministration City of Doncaster Council (202409587) Case 202409587 · Local Authority / ALMO or TMO Decision Case ID 202409587 Decision type Investigation Landlord City of Doncaster Council Landlord type Local Authority / ALMO or TMO … 20 Oct 2025 Partial Maladministration City of Westminster Council (202437516) Case 202437516 · Local Authority / ALMO or TMO Decision Case ID 202437516 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority Occupancy Assured Tenancy Date … 20 Oct 2025 Partial Maladministration Southend on Sea City Council (202450515) Case 202450515 · Managing Relations Decision Case ID 202450515 Decision type Investigation Landlord Southend on Sea City Council Landlord type Local Authority / ALMO or … 20 Oct 2025 Maladministration Tandridge District Council (202334587) Case 202334587 · Managing Relations Decision Case ID 202334587 Decision type Investigation Landlord Tandridge District Council Landlord type Local Authority / ALMO or TMO Occupancy … 17 Oct 2025 Partial Maladministration Eastbourne Borough Council (202430352) Case 202430352 · Local Authority / ALMO or TMO Decision Case ID 202430352 Decision type Investigation Landlord Eastbourne Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 17 Oct 2025 Partial Maladministration Haringey London Borough Council (202338854) Case 202338854 · Managing Relations Decision Case ID 202338854 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO … 17 Oct 2025 Mediation Sandwell Metropolitan Borough Council (202323105) Case 202323105 · Local Authority / ALMO or TMO Decision Case ID 202323105 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date … 17 Oct 2025 Maladministration Southwark Council (202428780) Case 202428780 · Local Authority / ALMO or TMO Decision Case ID 202428780 Decision type Investigation Landlord Southwark Council Landlord type Local Authority Occupancy Secure Tenancy Date 17 October … 16 Oct 2025 Maladministration Birmingham City Council (202427475) Case 202427475 · Local Authority / ALMO or TMO Decision Case ID 202427475 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority Occupancy Secure Tenancy Date 16 … 16 Oct 2025 No Maladministration Southwark Council (202328109) Case 202328109 · Local Authority / ALMO or TMO Decision Case ID 202328109 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder … 15 Oct 2025 Reasonable Redress City of Westminster Council (202413337) Case 202413337 · Managing Relations Decision Case ID 202413337 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO … 15 Oct 2025 Maladministration Kirklees Metropolitan Borough Council (202407259) Case 202407259 · Local Authority / ALMO or TMO Decision Case ID 202407259 Decision type Investigation Landlord Kirklees Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 15 Oct 2025 Mediation Stevenage Borough Council (202314292) Case 202314292 · Local Authority / ALMO or TMO Decision Case ID 202314292 Decision type Investigation Landlord Stevenage Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 15 … 10 Oct 2025 Maladministration Birmingham City Council (202405515) Case 202405515 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to reports of a neighbour dispute. 10 Oct 2025 Maladministration Cambridge City Council (202324956) Case 202324956 · Local Authority / ALMO or TMO The complaint is about how the landlord handled the resident’s: Reports of outstanding repairs at the property. Associated complaint. 10 Oct 2025 Partial Maladministration Kirklees Metropolitan Borough Council (202340525) Case 202340525 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of: A request for the family to be moved to a new … 10 Oct 2025 Partial Maladministration Rotherham Metropolitan Borough Council (202331953) Case 202331953 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: Reports of defects to the garden works and kitchen window, … 9 Oct 2025 Partial Maladministration City of Westminster Council (202346824) Case 202346824 · Managing Relations The resident’s complaint is about the landlord’s handling of: A repair to the property’s intercom system. The associated complaint. 9 Oct 2025 Partial Maladministration City of Wolverhampton Council (202327282) Case 202327282 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports that its contractors damaged her patio doors. The Ombudsman … 9 Oct 2025 Maladministration St Albans City and District Council (202501155) Case 202501155 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: repairs to the roof of the house. renewal of the loft insulation. … 8 Oct 2025 Maladministration City of Wolverhampton Council (202430978) Case 202430978 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Repairs to the kitchen wall and pest control expenses incurred by the … 8 Oct 2025 Maladministration Southwark Council (202343514) Case 202343514 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a water leak. 7 Oct 2025 Maladministration Birmingham City Council (202453351) Case 202453351 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of a blocked toilet. The Ombudsman has also considered … 7 Oct 2025 Maladministration South Derbyshire District Council (202425889) Case 202425889 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to the bedroom ceiling and the property’s roof. We have also … 3 Oct 2025 Maladministration Southwark Council (202424441) Case 202424441 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: A leak from above. The formal complaint. 3 Oct 2025 Reasonable Redress Southwark Council (202425793) Case 202425793 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of the loss of heating and hot water. 3 Oct 2025 Maladministration Southwark Council (202426170) Case 202426170 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of the loss of heating and hot water. We … 2 Oct 2025 Outside Jurisdiction Barnsley Metropolitan Borough Council (202343326) Case 202343326 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of its resident’s request to retrieve personal belongings from her late sister’s property. 2 Oct 2025 Maladministration South Tyneside Council (202314195) Case 202314195 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s reports of nuisance caused by his neighbour smoking. Handling of … 2 Oct 2025 Partial Maladministration Stevenage Borough Council (202321733) Case 202321733 · Managing Relations The complaint is about the landlord’s handling of: Gutter leak, fascia, soffit, and roof repairs. The associated complaint. 1 Oct 2025 No Maladministration Birmingham City Council (202430972) Case 202430972 · Local Authority / ALMO or TMO The complaint is about: The information the landlord provided about the resident’s tenancy. The suitability of the property the landlord … 1 Oct 2025 Maladministration Leeds City Council (202332540) Case 202332540 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of repairs at her main property, in particular: Plasterwork. … 1 Oct 2025 Maladministration London Borough of Camden Council (202407878) Case 202407878 · Local Authority / ALMO or TMO The landlord’s handling of the recurrent loss of heating and hot water over the winter period. 30 Sep 2025 Maladministration Barnsley Metropolitan Borough Council (202401674) Case 202401674 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of living in a cold property. 30 Sep 2025 Mediation Charnwood Borough Council (202501861) Case 202501861 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of drains flooding in the garden of the property. 30 Sep 2025 Partial Maladministration Dacorum Borough Council (202420784) Case 202420784 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The installation of a new kitchen and bathroom at the resident’s property … 30 Sep 2025 Maladministration Haringey London Borough Council (202500917) Case 202500917 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: 30 Sep 2025 Partial Maladministration Kirklees Metropolitan Borough Council (202422118) Case 202422118 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of pests. Reports of damp and mould. Reports of … 30 Sep 2025 Partial Maladministration Leeds City Council (202336214) Case 202336214 · ASB/Abuse/Nuisance The complaint is about the landlord’s management of: the resident’s reports of anti-social behaviour (ASB). the resident's requests for tenancy … 30 Sep 2025 Maladministration Leicester City Council (202203128) Case 202203128 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour. The associated complaint. 30 Sep 2025 Partial Maladministration Lewes District Council (202338493) Case 202338493 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of a disconnected boiler pipe and associated staff conduct. … 30 Sep 2025 Partial Maladministration London Borough of Camden Council (202439436) Case 202439436 · Managing Relations The resident’s complaint is about the landlord's handling of: A repair to the kitchen light. The associated complaint. 30 Sep 2025 Partial Maladministration London Borough of Camden Council (202452404) Case 202452404 · Local Authority / ALMO or TMO The complaint is about the landlord's response to the resident’s reports about anti-social behaviour (ASB). The Ombudsman has investigated the … 30 Sep 2025 Partial Maladministration London Borough of Havering Council (202434804) Case 202434804 · Estate Management The complaint is about the landlord’s handling of: The resident’s concerns in respect to parking. The resident’s damp and mould … 30 Sep 2025 Partial Maladministration Melton Borough Council (202423492) Case 202423492 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of a data breach. the resident’s reports of antisocial … 30 Sep 2025 Partial Maladministration Reading Borough Council (202332518) Case 202332518 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: concerns about a staff member’s conduct request for her tenancy … 30 Sep 2025 Maladministration Sandwell Metropolitan Borough Council (202329648) Case 202329648 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of Antisocial Behaviour (ASB) 30 Sep 2025 Maladministration Shropshire Council (202409618) Case 202409618 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s requests for window repairs and replacement. Damp and mould repairs …