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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,857 of 16,595 decisions matching "council"

Decisions

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31 Jul 2025 Maladministration Birmingham City Council (202427327) Case 202427327 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: A leak from the roof. Damp and mould. … 31 Jul 2025 No Maladministration City of Lincoln Council (202416961) Case 202416961 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of issues with the boiler and a lack of … 31 Jul 2025 Maladministration East Devon District Council (202438735) Case 202438735 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of various repair issues including damp and mould. Related … 31 Jul 2025 Partial Maladministration Gateshead Metropolitan Borough Council (202406847) Case 202406847 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Planned bathroom repairs. Reports of damp and mould. We have also investigated … 31 Jul 2025 Maladministration Haringey London Borough Council (202329921) Case 202329921 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s report of a leak. The resident’s complaint. 31 Jul 2025 Partial Maladministration Haringey London Borough Council (202420057) Case 202420057 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Request for a bathroom and kitchen replacement. Reports of damp … 31 Jul 2025 Maladministration Kirklees Metropolitan Borough Council (202346122) Case 202346122 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of the residents’ reports of noise nuisance from their neighbour. 31 Jul 2025 Partial Maladministration Lewes District Council (202446507) Case 202446507 · Local Authority / ALMO or TMO REPORT COMPLAINT 202446507 Lewes District Council 31 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 31 Jul 2025 Maladministration London Borough of Camden Council (202339530) Case 202339530 · Information and data management The complaint is about the landlord’s response to the resident’s reports of leaks in the property and associated repairs. We … 31 Jul 2025 Reasonable Redress Newcastle City Council (202427543) Case 202427543 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s complaint about her move, repairs at the new property, and … 31 Jul 2025 Partial Maladministration Norwich City Council (202329598) Case 202329598 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of a leak at her property. Request for compensation … 31 Jul 2025 Maladministration Nottingham City Council (202314213) Case 202314213 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in the kitchen as the … 31 Jul 2025 Maladministration Nottingham City Council (202431372) Case 202431372 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of leaks into the property and associated repairs. 31 Jul 2025 Maladministration Southwark Council (202441646) Case 202441646 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of reoccurring damp and mould in the property. The … 31 Jul 2025 No Maladministration Stevenage Borough Council (202325937) Case 202325937 · Planned Works The complaint is about the resident’s request to the landlord to fit more storage cupboards and cover exposed gas pipes … 30 Jul 2025 Maladministration Adur District Council (202407076) Case 202407076 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Overloaded bins and fly tipping. Items left in … 30 Jul 2025 Reasonable Redress Birmingham City Council (202403026) Case 202403026 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). 30 Jul 2025 Maladministration Birmingham City Council (202420180) Case 202420180 · Local Authority / ALMO or TMO The complaint is about the landlord’s: handling of the resident’s reports of disrepair to the bathroom. complaint handling. 30 Jul 2025 Maladministration Bristol City Council (202431904) Case 202431904 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of damp and mould in her bedroom and associated … 30 Jul 2025 Maladministration Haringey London Borough Council (202442926) Case 202442926 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of repairs to the property, including: the bathroom a … 30 Jul 2025 Maladministration Harlow District Council (202432277) Case 202432277 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: roof replacement works at the property and the associated temporary sheeting. damp … 30 Jul 2025 Partial Maladministration London Borough of Camden Council (202402324) Case 202402324 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Heating and hot water issues. Its staff’s conduct. … 30 Jul 2025 Maladministration London Borough of Camden Council (202419803) Case 202419803 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of a reoccurring leak through a communal roof into … 30 Jul 2025 Maladministration London Borough of Camden Council (202430722) Case 202430722 · Local Authority / ALMO or TMO The complaint is about the landlords handling of: A bathroom window repair. The associated complaint. 30 Jul 2025 Outside Jurisdiction Winchester City Council (202226500) Case 202226500 · Local Authority / ALMO or TMO The complaint is about Winchester City Council’s (the council’s) handling of: Repairs to a property provided as temporary accommodation while … 29 Jul 2025 Partial Maladministration Leeds City Council (202430014) Case 202430014 · Managing Relations The complaint is about the landlord’s handling of: Reports of a rat infestation and associated repairs. The resident’s complaint. 29 Jul 2025 Maladministration Thurrock Council (202417686) Case 202417686 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of noise from her neighbour. 28 Jul 2025 Outside Jurisdiction London Borough of Camden Council (202406073) Case 202406073 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of blockages in the soil pipe, affecting both the downstairs toilet and upstairs … 26 Jul 2025 Partial Maladministration West Lancashire Borough Council (202422281) Case 202422281 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB). Transfer request. 25 Jul 2025 Maladministration East Riding of Yorkshire Council (202413545) Case 202413545 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of: The resident’s reports of damp and mould in her property. The associated … 25 Jul 2025 Partial Maladministration Manchester City Council (202440330) Case 202440330 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of repairs to address blocked guttering from nesting pigeons, and its handling of … 25 Jul 2025 Maladministration Norwich City Council (202225439) Case 202225439 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Issues with the gas meter at the resident’s property which resulted in … 25 Jul 2025 Maladministration Somerset Council (202433641) Case 202433641 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of humidity, damp, and mould. We have also considered … 25 Jul 2025 Maladministration Southwark Council (202330730) Case 202330730 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of a leak from the flat above. The Ombudsman … 24 Jul 2025 Partial Maladministration Bristol City Council (202441973) Case 202441973 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s request for it to remove a tree beyond her garden … 24 Jul 2025 No Maladministration Colchester City Council (202322371) Case 202322371 · Local Authority / ALMO or TMO The complaint is about the landlord’s decision to request the resident to remove a conservatory. 24 Jul 2025 Partial Maladministration Dacorum Borough Council (202332779) Case 202332779 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of adaptations to the driveway following an occupational therapist assessment. Handling of void … 24 Jul 2025 Maladministration Epping Forest District Council (202444384) Case 202444384 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of damp and mould in the property. 24 Jul 2025 Partial Maladministration Sandwell Metropolitan Borough Council (202437379) Case 202437379 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s rehousing application. Reports of damp and mould and the associated … 24 Jul 2025 Maladministration Southwark Council (202431570) Case 202431570 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: the resident’s housing transfer request. the resident’s reports of damp, mould and … 23 Jul 2025 Severe Maladministration Basildon Borough Council (202447527) Case 202447527 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to flooring in the property. 23 Jul 2025 Maladministration Newcastle City Council (202408433) Case 202408433 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of repairs. We have also investigated the landlord’s complaint … 23 Jul 2025 Partial Maladministration Sandwell Metropolitan Borough Council (202425936) Case 202425936 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s transfer request. The resident’s reports of antisocial behaviour (ASB). Repairs, … 23 Jul 2025 Maladministration Sandwell Metropolitan Borough Council (202440270) Case 202440270 · Local Authority / ALMO or TMO The complaint is about: 22 Jul 2025 Maladministration East Devon District Council (202434674) Case 202434674 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s repair requests and associated damp and mould. The Ombudsman has … 22 Jul 2025 Maladministration Leeds City Council (202435783) Case 202435783 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of the resident’s: Reports of a leak from a neighbour’s property and the … 22 Jul 2025 Maladministration Sandwell Metropolitan Borough Council (202436360) Case 202436360 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s report of antisocial behaviour (ASB). 21 Jul 2025 Partial Maladministration Leicester City Council (202407619) Case 202407619 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Request for a key fob. Reports of antisocial behaviour (ASB). … 18 Jul 2025 Maladministration Harlow District Council (202435429) Case 202435429 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and fly-tipping by a neighbour. … 17 Jul 2025 Severe Maladministration Arun District Council (202426223) Case 202426223 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of damp and mould within the property.