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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,857 of 16,595 decisions matching "council"

Decisions

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8 Dec 2020 Partial Maladministration Southwark Council (201913492) Case 201913492 · Managing Relations The complaints are about: landlord staff capping the gas meter at the property during a gas safety check. the landlord’s … 7 Dec 2020 Maladministration East Devon District Council (201912937) Case 201912937 · Old Property Condition migrated-2025 REPORT COMPLAINT 201912937 East Devon District Council 7 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining … 7 Dec 2020 No Maladministration Kingston upon Thames Council (202000332) Case 202000332 · Local Authority / ALMO or TMO The complaint is about: The landlord’s decision to appoint her current single point of contact (SPOC) and the poor service … 7 Dec 2020 Maladministration Lambeth Council (202004208) Case 202004208 REPORT COMPLAINT 202004208 Lambeth Council 7 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 4 Dec 2020 Maladministration Newham Council (201915965) Case 201915965 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s request for updates about repairs needed to the estate. 3 Dec 2020 Outside Jurisdiction Birmingham City Council (202000068) Case 202000068 · Local Authority / ALMO or TMO The complaint is about the Council’s assessment of the residents housing needs. 27 Nov 2020 Partial Maladministration North Tyneside Council (201916055) Case 201916055 · Local Authority / ALMO or TMO REPORT COMPLAINT 201916055 North Tyneside Council 27 November 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints …