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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,857 of 16,595 decisions matching "council"

Decisions

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27 Aug 2025 Maladministration Leicester City Council (202309827) Case 202309827 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of: reports of noise transference from flats above, including … 27 Aug 2025 Maladministration Manchester City Council (202412846) Case 202412846 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s report of: repairs to the kitchen. damp and associated repairs … 27 Aug 2025 Partial Maladministration Sandwell Metropolitan Borough Council (202439378) Case 202439378 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of the resident’s reports about: A leak, damp and the subsequent repairs. Power … 27 Aug 2025 Partial Maladministration Southwark Council (202324588) Case 202324588 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the leaseholder’s report of a leak. We have also investigated the landlord’s … 27 Aug 2025 No Maladministration Southwark Council (202422663) Case 202422663 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s request for a service charge repayment plan. 27 Aug 2025 Partial Maladministration Southwark Council (202445302) Case 202445302 · Managing Relations The complaint is about the resident’s report of a leak causing damp and mould at the property. We have also … 26 Aug 2025 Maladministration Birmingham City Council (202404739) Case 202404739 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to the wet room flooring. The Ombudsman has also considered the … 26 Aug 2025 Maladministration Canterbury City Council (202348393) Case 202348393 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of a radiator pipework leak and request for compensation … 26 Aug 2025 Partial Maladministration Gateshead Metropolitan Borough Council (202206014) Case 202206014 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. The kitchen sink needing to … 26 Aug 2025 Maladministration Kingston upon Hull City Council (202451024) Case 202451024 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of the resident's damp and mould concerns, and associated repairs. 26 Aug 2025 Maladministration Norwich City Council (202440031) Case 202440031 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Damp and mould. The resident’s reports of damage to possessions. 26 Aug 2025 Maladministration Rotherham Metropolitan Borough Council (202328136) Case 202328136 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of defects to the property. We have also looked … 26 Aug 2025 Reasonable Redress Southwark Council (202415988) Case 202415988 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord's response to his request for compensation for the loss of communal heating and … 26 Aug 2025 Maladministration St Albans City and District Council (202418681) Case 202418681 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of repair issues in the property. We have also … 26 Aug 2025 Reasonable Redress Stevenage Borough Council (202416582) Case 202416582 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about water charges within their rent. 21 Aug 2025 Maladministration Derby City Council (202424232) Case 202424232 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Formal complaint. 21 Aug 2025 Maladministration Southwark Council (202348534) Case 202348534 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s requests for compensation for the period when her home had … 20 Aug 2025 Maladministration Basildon Borough Council (202412377) Case 202412377 · Local Authority / ALMO or TMO The complaint is regarding the landlord’s handling of repairs to the guttering. 20 Aug 2025 No Maladministration Kingston upon Hull City Council (202417270) Case 202417270 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of repairs throughout the resident’s property. Response to the resident’s reports about his … 20 Aug 2025 Partial Maladministration Kirklees Metropolitan Borough Council (202339693) Case 202339693 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of a leak to the outhouse roof. Associated complaint. 20 Aug 2025 Maladministration Lewes District Council (202439550) Case 202439550 · Managing Relations The complaint is about the landlord’s handling of reports of damp and mould. We have also considered the landlord’s complaint … 20 Aug 2025 Maladministration St Albans City and District Council (202439371) Case 202439371 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns about insulation in the communal areas and leaks, damp … 19 Aug 2025 Severe Maladministration Dacorum Borough Council (202442661) Case 202442661 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Repairs to address the resident’s report of damp and mould in the … 19 Aug 2025 Partial Maladministration Guildford Borough Council (202325281) Case 202325281 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident's reports of an odour in her property. This report has … 19 Aug 2025 Partial Maladministration Newcastle City Council (202440970) Case 202440970 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: garage door repairs. front door repairs. damp and mould. leak issues from … 19 Aug 2025 Maladministration Rotherham Metropolitan Borough Council (202333393) Case 202333393 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of moving the resident to temporary accommodation. Handling of repairs to the resident’s … 18 Aug 2025 Maladministration Kingston upon Hull City Council (202422677) Case 202422677 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident's requests for it to replace or repair a fence at … 18 Aug 2025 Maladministration Oxford City Council (202325520) Case 202325520 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of repairs to rendering. The landlord’s complaint handling. 18 Aug 2025 Partial Maladministration Sheffield City Council (202341095) Case 202341095 · Local Authority / ALMO or TMO The complaint is about: The local council’s consideration of the resident’s housing application and the associated banding. The conduct of … 18 Aug 2025 Mediation Waverley Borough Council (202325369) Case 202325369 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of: Damp and mould in the property. Her request for reimbursement for … 15 Aug 2025 Maladministration Arun District Council (202449303) Case 202449303 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of damp caused by a neighbour’s driveway. We have also investigated the landlord’s … 15 Aug 2025 Maladministration Gateshead Metropolitan Borough Council (202328159) Case 202328159 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and subsequent repairs. The associated … 14 Aug 2025 Partial Maladministration Leicester City Council (202340066) Case 202340066 · Local Authority / ALMO or TMO This complaint is about the landlord’s response to the resident’s: report of repair to their back garden fence. concerns about … 14 Aug 2025 Outside Jurisdiction Leicester City Council (202443155) Case 202443155 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. 14 Aug 2025 Partial Maladministration North West Leicestershire District Council (202419956) Case 202419956 · Local Authority / ALMO or TMO The resident has complained about: The landlord’s handling of a boiler replacement. The associated complaint handling. 14 Aug 2025 Maladministration South Derbyshire District Council (202347884) Case 202347884 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) from the neighbour below. 14 Aug 2025 Partial Maladministration Wolverhampton City Council (202344654) Case 202344654 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: reports of damp and mould and the associated remedial repairs the associated … 13 Aug 2025 No Maladministration Epping Forest District Council (202444665) Case 202444665 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports about the condition of the property, including concerns about … 13 Aug 2025 Mediation Southend on Sea City Council (202347584) Case 202347584 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of the resident’s: Reports of leaks in the property and subsequent remedial repairs. … 12 Aug 2025 Maladministration Oadby and Wigston Borough Council (202419658) Case 202419658 · Local Authority / ALMO or TMO The complaint is about: The landlord’s response to the resident’s reports of disrepair to her flooring. The landlord’s failure to … 11 Aug 2025 No Maladministration Birmingham City Council (202418404) Case 202418404 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about: Anti social behaviour (ASB). Staff conduct. 11 Aug 2025 Maladministration Kirklees Metropolitan Borough Council (202302163) Case 202302163 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 8 Aug 2025 Maladministration Basildon Borough Council (202313913) Case 202313913 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of subsidence. The Ombudsman has also considered the landlord’s … 8 Aug 2025 Partial Maladministration Birmingham City Council (202440204) Case 202440204 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the: 8 Aug 2025 Maladministration Charnwood Borough Council (202446541) Case 202446541 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of damp and mould at the property. 7 Aug 2025 Reasonable Redress Ashford Borough Council (202433225) Case 202433225 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB), by a neighbour between August … 5 Aug 2025 Maladministration Birmingham City Council (202433722) Case 202433722 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: reports of damp and mould in the property. complaint. 5 Aug 2025 Maladministration East Devon District Council (202324234) Case 202324234 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB). We have also considered the landlord’s complaint … 4 Aug 2025 Maladministration Southwark Council (202326930) Case 202326930 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of a leak from a flat above and the … 1 Aug 2025 No Maladministration London Borough of Camden Council (202443612) Case 202443612 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s report that a contractor damaged her belongings and her request …