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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,857 of 16,595 decisions matching "council"

Decisions

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30 Sep 2025 Maladministration Slough Borough Council (202217555) Case 202217555 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to service charge queries. We have also assessed the landlord’s complaint handling. 30 Sep 2025 Maladministration Southwark Council (202332723) Case 202332723 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of repairs. The level of compensation offered by the landlord. The Ombudsman will … 30 Sep 2025 Maladministration Welwyn Hatfield Borough Council (202419593) Case 202419593 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of repairs. Concerns regarding comments made by a surveyor … 29 Sep 2025 Partial Maladministration Arun District Council (202441445) Case 202441445 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: A heating repair and annual heat pump service. The associated complaint. 29 Sep 2025 Maladministration Bristol City Council (202331720) Case 202331720 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s concerns about payments for heating and hot water. Complaint handling. 29 Sep 2025 Reasonable Redress Newark and Sherwood District Council (202438422) Case 202438422 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports about damp and mould at the property. 29 Sep 2025 Maladministration Northumberland County Council (202448418) Case 202448418 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Adaptations to the resident’s property. The resident’s complaint. 29 Sep 2025 Maladministration Southwark Council (202347068) Case 202347068 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of a leak and the associated damage. We have … 29 Sep 2025 Reasonable Redress Southwark Council (202441489) Case 202441489 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of loss of heating and hot water. We have … 29 Sep 2025 No Maladministration Southwark Council (202448650) Case 202448650 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). We have also considered the … 26 Sep 2025 No Maladministration Bury Metropolitan Borough Council (202424423) Case 202424423 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of: No heating and hot water. Leaks. 26 Sep 2025 Partial Maladministration City of Westminster Council (202440866) Case 202440866 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The resident’s … 26 Sep 2025 Maladministration Haringey London Borough Council (202450621) Case 202450621 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the: Resident’s request for adaptation works to the property. Associated complaints. 26 Sep 2025 Reasonable Redress Leeds City Council (202413959) Case 202413959 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a leak and their request for the resident to remove decking for … 26 Sep 2025 No Maladministration Medway Council (202403696) Case 202403696 · Local Authority / ALMO or TMO This complaint is about: The level of the resident’s service charges. The landlord’s responses to the resident’s service charge queries. 26 Sep 2025 Partial Maladministration Milton Keynes Council (202314473) Case 202314473 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Difficulties accessing the garden due to the lack … 26 Sep 2025 Maladministration North Tyneside Council (202406712) Case 202406712 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of damp in the property. Complaint handling. 26 Sep 2025 No Maladministration Sandwell Metropolitan Borough Council (202348399) Case 202348399 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The purchase of the resident’s former property, home move, and associated communications … 25 Sep 2025 Maladministration Birmingham City Council (202337963) Case 202337963 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould. Complaint handling. 25 Sep 2025 No Maladministration Bournemouth, Christchurch and Poole Council (202400769) Case 202400769 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour. The resident’s requests for CCTV footage. 25 Sep 2025 Partial Maladministration Kirklees Metropolitan Borough Council (202337870) Case 202337870 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The resident’s request to move. … 25 Sep 2025 No Maladministration Thurrock Council (202348158) Case 202348158 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident's report of a damaged garden fence. 24 Sep 2025 Maladministration Birmingham City Council (202419409) Case 202419409 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: concerns regarding the conduct of staff. formal complaint. 24 Sep 2025 Severe Maladministration Bristol City Council (202447805) Case 202447805 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) 24 Sep 2025 Maladministration Haringey London Borough Council (202224687) Case 202224687 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of a roof leak at the property. Associated complaint. 24 Sep 2025 Maladministration London Borough of Havering Council (202328972) Case 202328972 · Local Authority / ALMO or TMO REPORT COMPLAINT 202328972 London Borough of Havering Council 24 September 2025 Our approach The Housing Ombudsman’s approach to investigating and … 24 Sep 2025 Partial Maladministration Sandwell Metropolitan Borough Council (202402166) Case 202402166 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of concerns raised by the resident about the conduct of a member of … 24 Sep 2025 Maladministration Waverley Borough Council (202332453) Case 202332453 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from a neighbouring property. The Ombudsman … 23 Sep 2025 Maladministration London Borough of Camden Council (202347174) Case 202347174 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of repairs required to fix the heating. The resident’s … 23 Sep 2025 Maladministration London Borough of Camden Council (202452256) Case 202452256 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of damp in the property. We have also assessed the landlord’s complaint … 23 Sep 2025 Partial Maladministration Oxford City Council (202404375) Case 202404375 · ASB/Abuse/Nuisance The complaint is about how the landlord handled: the resident’s reports of damp and mould. the resident’s reports of antisocial … 23 Sep 2025 Maladministration Southwark Council (202340597) Case 202340597 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about a major works programme. Response to some related … 22 Sep 2025 Reasonable Redress Brighton and Hove City Council (202340117) Case 202340117 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of no hot water at the property. 22 Sep 2025 Maladministration Bury Metropolitan Borough Council (202338362) Case 202338362 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of: The resident’s reports of issues with her neighbour. The resident’s queries about … 22 Sep 2025 Partial Maladministration Guildford Borough Council (202422292) Case 202422292 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Tenancy while she was away from the property. Son’s vulnerabilities … 22 Sep 2025 Partial Maladministration Haringey London Borough Council (202308169) Case 202308169 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s reports of damp, mould, and the associated property repairs. Response … 22 Sep 2025 Partial Maladministration Haringey London Borough Council (202500562) Case 202500562 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of: Damp and mould and draughts in her property. The information held … 22 Sep 2025 Maladministration Leeds City Council (202450473) Case 202450473 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of CCTV in his neighbour’s property. 22 Sep 2025 Maladministration Luton Borough Council (202342309) Case 202342309 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB), including noise nuisance. We have … 19 Sep 2025 Reasonable Redress Leeds City Council (202450646) Case 202450646 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns around staff conduct in relation to a report of … 19 Sep 2025 Maladministration London Borough of Camden Council (202412754) Case 202412754 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by the ingress of the … 19 Sep 2025 Maladministration Mid Suffolk District Council (202445120) Case 202445120 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of damp and mould. We have also investigated the … 18 Sep 2025 Partial Maladministration City of Westminster Council (202432593) Case 202432593 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould, and associated repairs within the … 18 Sep 2025 Maladministration South Tyneside Council (202424803) Case 202424803 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould at the property. The Ombudsman … 18 Sep 2025 No Maladministration Southwark Council (202422298) Case 202422298 · Financial The complaint is about the landlord’s response to the resident’s concerns about service charges for major works. 17 Sep 2025 Mediation Birmingham City Council (202330667) Case 202330667 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to a gas pipe. 16 Sep 2025 No Maladministration City of Westminster Council (202331610) Case 202331610 · Managing Relations The complaint is about the landlord’s: Handling of repairs reported by the resident. Handling of the resident’s request to be … 16 Sep 2025 Outside Jurisdiction Portsmouth City Council (202451326) Case 202451326 · Local Authority / ALMO or TMO This complaint is about how the landlord handled the resident’s application for a priority transfer. 15 Sep 2025 Maladministration City of Westminster Council (202422404) Case 202422404 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of leaks, damp, and mould in the property. The … 15 Sep 2025 No Maladministration London Borough of Camden Council (202431629) Case 202431629 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s request that it repaint the property’s hallway following a roof …