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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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29 Sep 2023 Reasonable Redress The Guinness Partnership Limited (202213395) Case 202213395 · Old Complaints Handling categories The complaint is about: The landlord’s handling of antisocial behaviour (ASB) reports. The landlord’s handling of the resident’s complaint. 28 Sep 2023 Partial Maladministration Aster Group Limited (202223235) Case 202223235 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of damp and mould and the associated repairs; the … 28 Sep 2023 Maladministration Curo Places Limited (202207832) Case 202207832 · Information and data management The complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Response to missed and cancelled … 28 Sep 2023 Partial Maladministration Hightown Housing Association Limited (202102415) Case 202102415 · Managing Relations The complaint is about: The landlord’s handling of the resident’s repair reports regarding the rear door and leak to the … 28 Sep 2023 Partial Maladministration Incommunities Limited (202104089) Case 202104089 · Estate Management The complaint is about the landlord’s response to: The resident’s request that it fence off the land outside the property … 28 Sep 2023 Maladministration ‘Johnnie’ Johnson Housing Trust Limited (202124750) Case 202124750 · Estate Management The complaint is about the landlord’s response to the resident’s reports of a poor standard of cleaning and maintenance services … 28 Sep 2023 Partial Maladministration Nehemiah United Churches Housing Association Limited (202222439) Case 202222439 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB) from a neighbour. The associated … 28 Sep 2023 Maladministration Orbit Housing Association Limited (202110732) Case 202110732 · ASB/Abuse/Nuisance The complaint is about: The landlord's response to a request to remove fly-tipped rubbish from communal areas. The standard of … 28 Sep 2023 Maladministration Southern Housing Group Limited (202126806) Case 202126806 · Managing Relations The complaint is about the landlord’s handling of the: Resident’s reports of mould and ventilation issues within the property. Associated … 28 Sep 2023 Maladministration Southern Housing Group Limited (202205336) Case 202205336 · Managing Relations The complaint concerns the landlord's handling of: The resident’s reports of a leak through the bathroom ceiling at the property. … 28 Sep 2023 Maladministration The Guinness Partnership Limited (202211167) Case 202211167 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 28 Sep 2023 Maladministration The Guinness Partnership Limited (202212457) Case 202212457 · Managing Relations The complaint concerns the landlord's handling of the resident's reports of damp and mould. The Ombudsman investigated the landlord's complaint … 28 Sep 2023 Maladministration The Riverside Group Limited (202108674) Case 202108674 · ASB/Abuse/Nuisance The complaint is about: the landlord’s handling of the resident’s reports that she was experiencing antisocial behaviour (ASB); the landlord’s … 28 Sep 2023 No Maladministration Wythenshawe Community Housing Group (2) Limited (202117043) Case 202117043 · Financial The complaint is about the landlord’s handling of the resident’s rent account. 27 Sep 2023 Maladministration A2Dominion Housing Group Limited (202106413) Case 202106413 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s property following a leak. The landlord’s complaint handling. 27 Sep 2023 Partial Maladministration A2Dominion Housing Group Limited (202121164) Case 202121164 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about her oven and kitchen units. Complaint handling. 27 Sep 2023 Partial Maladministration Clarion Housing Association Limited (202113849) Case 202113849 · Information and data management The complaint is about the landlord’s response to: The resident’s concerns about accessing its online resident portal; The resident’s request … 27 Sep 2023 Severe Maladministration Orbit Group Limited (202122354) Case 202122354 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s handling of damp and mould in the resident’s property . 27 Sep 2023 Maladministration Orbit Group Limited (202125373) Case 202125373 · Financial The complaint is about the level of compensation offered by the landlord for delays in carrying out repairs to the … 27 Sep 2023 Partial Maladministration Origin Housing Limited (202121339) Case 202121339 · Estate Management The complaint is about the landlord’s handling of: Recurrent leaks from the property above and associated repairs. Repairs to resolve … 27 Sep 2023 Maladministration Origin Housing Limited (202202128) Case 202202128 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of repairs to the garden. The landlord’s complaint handling. 27 Sep 2023 Maladministration Platform Housing Group Limited (202124325) Case 202124325 · Information and data management The complaint is about: The landlord’s response to: Reports of a leak. Reports of an odour from the ensuite bathroom. … 27 Sep 2023 Maladministration Wandle Housing Association Limited (202211862) Case 202211862 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s shower. 26 Sep 2023 No Maladministration Southern Housing Group Limited (202224867) Case 202224867 · ASB/Abuse/Nuisance The complaint concerns how the landlord handled the resident’s reports of antisocial behaviour (ASB) and her requests to be rehoused. 26 Sep 2023 Partial Maladministration The Guinness Partnership Limited (202219858) Case 202219858 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: The resident’s report of window repair issues. The resident’s request for window … 25 Sep 2023 Maladministration One Vision Housing Limited (202205703) Case 202205703 · Estate Management The complaint is about the landlord’s response to the resident’s: report of a deactivated communal entrance door, to the building … 25 Sep 2023 No Maladministration One Vision Housing Limited (202216643) Case 202216643 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of noise and vibration. 25 Sep 2023 Reasonable Redress Places for People Group Limited (202220651) Case 202220651 · Moving/Buying/Selling Home The complaint is about: The landlord's response to the resident’s reports of poor quality works and delays to his bathroom … 25 Sep 2023 Maladministration The Riverside Group Limited (202208731) Case 202208731 · Old Property Condition migrated-2025 The complaint is about how the landlord handled repairs to the resident’s toilet. 25 Sep 2023 No Maladministration Your Housing Limited (202205147) Case 202205147 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of noise nuisance. Reports of other types of antisocial-related … 22 Sep 2023 Maladministration Clarion Housing Association Limited (202126704) Case 202126704 · Estate Management This complaint is about the landlord’s handling of repairs to a communal front door. This investigation has also considered the … 22 Sep 2023 No Maladministration NSAH (Alliance Homes) Limited (202214183) Case 202214183 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for repairs and adaptations to the outhouse shed and … 22 Sep 2023 Maladministration Places for People Group Limited (202306033) Case 202306033 · Financial The complaint is about the landlord’s decision not to reimburse the resident for food and other expenses incurred during a … 22 Sep 2023 No Maladministration Thirteen Housing Group Limited (202216797) Case 202216797 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about staff conduct. 21 Sep 2023 Maladministration Rochdale Boroughwide Housing Limited (202208779) Case 202208779 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident's reports of anti-social behaviour (ASB). 21 Sep 2023 Maladministration Sovereign Network Homes (202217762) Case 202217762 · Financial REPORT COMPLAINT 202217762 Network Homes Limited 21 September 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 21 Sep 2023 Maladministration Stonewater Limited (202221583) Case 202221583 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s concerns about his heating. Complaints handling. 21 Sep 2023 Partial Maladministration Women’s Pioneer Housing Limited (202112905) Case 202112905 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: Reports of antisocial behaviour involving the resident’s upstairs neighbour. Reports of repairs … 20 Sep 2023 Reasonable Redress Clarion Housing Association Limited (202202829) Case 202202829 · Managing Relations The complaint is about: The landlord’s handling of repairs to windows at the property. The Ombudsman has also considered the … 20 Sep 2023 Maladministration East End Homes Limited (202014929) Case 202014929 · Managing Relations The complaint is about the landlord’s response to the resident’s request to install an additional toilet in her property. The … 20 Sep 2023 Partial Maladministration ForHousing Limited (202115718) Case 202115718 · Managing Relations The complaint is about the landlord’s handling of: Remedial repairs to the resident’s roof, bathroom and downstairs toilet. The associated … 20 Sep 2023 Maladministration Torus62 Limited (202220330) Case 202220330 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of bathroom repairs, along with the quality of those repairs. 19 Sep 2023 Partial Maladministration Bromford Housing Group Limited (202128099) Case 202128099 · Managing Relations The complaint is about the amount of compensation offered to the resident associated with the landlord’s handling of: Repairs, including … 19 Sep 2023 Reasonable Redress Guinness Housing Association Limited (202311620) Case 202311620 · Old Property Condition migrated-2025 The complaint concerns how the landlord responded to the residents reports of tiles coming loose and mould in the bathroom … 19 Sep 2023 Partial Maladministration Sage Housing Limited (202221052) Case 202221052 · Managing Relations The complaint is about the landlord’s handling of; repairs to the communal pipework. damage to communal areas. the resident’s request … 19 Sep 2023 Maladministration Southern Housing Group Limited (202224516) Case 202224516 · Managing Relations The complaint is about the landlord’s handling of damp, mould and condensation. The landlord’s complaint handling has also been investigated. 19 Sep 2023 Maladministration Sovereign Housing Association Limited (202104971) Case 202104971 · Managing Relations The complaint is about: The landlord’s response to the resident’s reported sewage leaks. The Ombudsman has also considered the landlord’s: … 19 Sep 2023 Reasonable Redress Warwickshire Rural Housing Association Limited (202216128) Case 202216128 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s annual gas safety inspection. The Ombudsman has also considered the … 18 Sep 2023 Partial Maladministration One Housing Group Limited (202126330) Case 202126330 · Estate Management The resident’s complaint is about: The landlord’s response to the resident’s reports of flooding of the car park. The landlord’s … 18 Sep 2023 Partial Maladministration Paragon Asra Housing Limited (202209183) Case 202209183 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident's reports of: Damp, mould and draughty windows; Overcrowding; A bed …