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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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30 Oct 2023 No Maladministration Origin Housing Limited (202220930) Case 202220930 · ASB/Abuse/Nuisance REPORT COMPLAINT 202220930 Origin Housing Limited 30 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 30 Oct 2023 No Maladministration Saffron Housing Trust Limited (202220104) Case 202220104 · Old Property Condition migrated-2025 The complaint is about the landlord's response to the resident’s concerns with the proposed heating system replacement. 30 Oct 2023 Partial Maladministration Southern Housing Group Limited (202201095) Case 202201095 · Managing Relations The complaint is about: The landlord’s handling of complaints about a contractor. The landlord’s response to the resident’s reports of … 30 Oct 2023 Maladministration Stonewater Limited (202012420) Case 202012420 · Managing Relations This is about the landlord’s: Response to the resident’s report of damp and mould in his new build home. The … 29 Oct 2023 Maladministration Aster Group Limited (202200958) Case 202200958 · Managing Relations This complaint is about the landlord’s handling of the resident’s reports of defective guttering and related damp at the property. … 27 Oct 2023 Partial Maladministration Aster Group Limited (202228755) Case 202228755 · Managing Relations REPORT COMPLAINT 202228755 Aster Group Limited 27 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 27 Oct 2023 No Maladministration Clarion Housing Association Limited (202124142) Case 202124142 · Estate Management The complaint is about the information provided by the landlord in relation to parking at the resident’s property. 27 Oct 2023 No Maladministration First Choice Homes Oldham Limited (202213335) Case 202213335 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for it to replace his floor covering and underlay. 27 Oct 2023 Maladministration Flagship Housing Group Limited (202004372) Case 202004372 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the following repairs at the resident’s home: Damp and mould; Roof; Doors … 27 Oct 2023 Partial Maladministration Flagship Housing Group Limited (202200146) Case 202200146 · ASB/Abuse/Nuisance The complaint concerns the landlord’s handling of: The resident’s reporting of anti-social behaviour. The resident’s request for a property move. … 27 Oct 2023 No Maladministration One Housing Group Limited (202201852) Case 202201852 · Managing Relations This complaint is about: The landlord’s handling of damp and mould problems in parts of the resident’s home. The landlord’s … 27 Oct 2023 Maladministration Onward Homes Limited (202229060) Case 202229060 · Old Property Condition migrated-2025 REPORT COMPLAINT 202229060 Onward Homes Limited 27 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 27 Oct 2023 Partial Maladministration Orbit Group Limited (202203675) Case 202203675 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of repairs required in the property including cold floors, … 27 Oct 2023 Partial Maladministration Places for People Group Limited (202205664) Case 202205664 · Managing Relations The resident’s complaint is about the landlord’s handling of: 27 Oct 2023 Maladministration Southway Housing Trust (Manchester) Limited (202215797) Case 202215797 · Managing Relations The complaint is about the landlords handling of the resident’s: Reports of damp and mould. Associated complaint. 26 Oct 2023 Partial Maladministration Aspire Housing Limited (202224728) Case 202224728 · Financial The complaint is about the landlord’s: Response to the resident’s reports of repairs required at the former property. The landlord’s … 26 Oct 2023 Maladministration GreenSquareAccord Limited (202212832) Case 202212832 · Information and data management The complaint is about the landlord’s response to the resident’s reports about requiring repair works at the property. As part … 26 Oct 2023 Maladministration The Industrial Dwellings Society (1885) Limited (202122493) Case 202122493 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s anti-social behaviour (ASB) reports. The landlord’s handling of the resident’s … 26 Oct 2023 No Maladministration Vivid Housing Limited (202202539) Case 202202539 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s concerns about how the viewing for her property was arranged. … 24 Oct 2023 Partial Maladministration Hyde Housing Association Limited (202101398) Case 202101398 · Moving/Buying/Selling Home The complaint is about the landlord’s: handling of the mutual exchange process; response to the resident’s reports that her boiler … 23 Oct 2023 Maladministration Cirencester Housing Limited (202203149) Case 202203149 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s heating and hot water systems. The Ombudsman has … 23 Oct 2023 Partial Maladministration Clarion Housing Association Limited (202105436) Case 202105436 · Managing Relations The complaint is about the landlord’s: Handling of leaks and associated repairs, damp and mould. Handling of the resident’s decant. … 23 Oct 2023 Partial Maladministration Clarion Housing Association Limited (202215358) Case 202215358 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the property. The associated formal complaint. 23 Oct 2023 Maladministration Croydon Churches Housing Association Limited (202126515) Case 202126515 · Health and Safety (inc. building safety) REPORT COMPLAINT 202126515 Croydon Churches Housing Association Limited 23 October 2023 Our approach The Housing Ombudsman’s approach to investigating and … 23 Oct 2023 Partial Maladministration Curo Places Limited (202220980) Case 202220980 · Estate Management The resident’s complaint is regarding the landlord’s: response to the resident’s concerns about the condition of the garden. complaints handling. 23 Oct 2023 Partial Maladministration East Midlands Housing Group Limited (202210779) Case 202210779 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports about: its contractor’s conduct. repairs to her boiler and … 23 Oct 2023 Maladministration LiveWest Homes Limited (202010034) Case 202010034 · Managing Relations The complaint is about the landlord’s handling of: Works to damp and mould in the property. The associated formal complaint. 23 Oct 2023 No Maladministration South Liverpool Homes Limited (202214749) Case 202214749 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Response to the resident’s concerns … 23 Oct 2023 Maladministration Yorkshire Housing Limited (202127465) Case 202127465 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 20 Oct 2023 Partial Maladministration A2Dominion Housing Group Limited (202201569) Case 202201569 · Financial The complaint is about the landlord’s handling of the resident’s: request for information about the actual service charges for 2020-21; … 20 Oct 2023 Maladministration Richmond Housing Partnership Limited (202225629) Case 202225629 · Estate Management The complaint is about: The landlord’s handling of the resident’s concerns about the lighting in communal areas around her property. … 20 Oct 2023 Reasonable Redress Women’s Pioneer Housing Limited (202212180) Case 202212180 · Financial The complaint is about the landlord’s management of the resident’s rent account. 19 Oct 2023 Reasonable Redress The Guinness Partnership Limited (202207616) Case 202207616 · Estate Management The complaint is about: The landlord’s handling of reported noise disturbances from the building’s water pumps. The associated complaint. 18 Oct 2023 No Maladministration Clarion Housing Association Limited (202204056) Case 202204056 · Old Property Condition migrated-2025 REPORT COMPLAINT 202204056 Clarion Housing Association Limited 18 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 18 Oct 2023 Partial Maladministration East Midlands Housing Group Limited (202118752) Case 202118752 · ASB/Abuse/Nuisance The complaint is about the landlord’s: handling of the resident’s reports of antisocial behaviour (ASB). complaint handling. 18 Oct 2023 Partial Maladministration The Riverside Group Limited (202012645) Case 202012645 · ASB/Abuse/Nuisance The landlord’s response to reports of noise from a neighbour’s Air Source Heat Pump (ASHP). Reports of no hot water … 17 Oct 2023 Maladministration A2Dominion Housing Group Limited (202216315) Case 202216315 · Managing Relations The complaint is about the landlord's handling of reports of a leak affecting the property. The Ombudsman has decided to … 17 Oct 2023 Partial Maladministration Clarion Housing Association Limited (202127661) Case 202127661 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Related complaint 17 Oct 2023 Maladministration Clarion Housing Association Limited (202202489) Case 202202489 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s concerns about the safety of the communal staircase; Handling of … 17 Oct 2023 Maladministration Deptford Housing Co-operative Limited (202015524) Case 202015524 · Information and data management The complaint is about the landlord’s: record keeping; handling of the resident’s reports of discriminatory harassment and antisocial behaviour (ASB); … 17 Oct 2023 Maladministration Ocean Housing Limited (202112011) Case 202112011 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports concerning anti-social behaviour, harassment, and threatening behaviour. Handling of … 17 Oct 2023 Maladministration Raven Housing Trust Limited (202215832) Case 202215832 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of a neighbour dispute. This Service has also considered the landlord’s complaint handling. 17 Oct 2023 Maladministration Swan Housing Association Limited (202210236) Case 202210236 · Managing Relations The complaint is about: The landlord’s handling of, and communication about, reports of outstanding repairs at the property specifically the … 17 Oct 2023 Partial Maladministration The Guinness Partnership Limited (202216536) Case 202216536 · Information and data management The complaint is about the landlord’s: Handling of, and communication about, the repairs at the property. Response to the resident’s … 16 Oct 2023 Partial Maladministration Clarion Housing Association Limited (202204839) Case 202204839 · Estate Management The complaint is about the landlord’s response to: 16 Oct 2023 Maladministration Sovereign Housing Association Limited (202209778) Case 202209778 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about communal repairs and communal cleaning. The Ombudsman has … 16 Oct 2023 Maladministration Tuntum Housing Association Limited (202119295) Case 202119295 · Managing Relations The complaint is about the landlord’s handling of the resident’s: voluntary right to buy (VRTB) purchase of her property, repairs … 13 Oct 2023 No Maladministration Clarion Housing Association Limited (202210164) Case 202210164 · Estate Management The complaint is about the landlord’s response to the request for an allocated disabled parking space. 13 Oct 2023 Maladministration Clarion Housing Association Limited (202211672) Case 202211672 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the residents reports of ASB, noise disturbance and racial abuse. The landlord’s … 13 Oct 2023 No Maladministration Flagship Housing Group Limited (202207340) Case 202207340 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for better communal lighting and the current communal door …