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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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31 Aug 2023 Maladministration Clarion Housing Association Limited (202122599) Case 202122599 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repairs to his heating and hot water/boiler. The … 31 Aug 2023 Partial Maladministration Estuary Housing Association Limited (202017245) Case 202017245 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repairs to the property. This service has also … 31 Aug 2023 Severe Maladministration Estuary Housing Association Limited (202221371) Case 202221371 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered … 31 Aug 2023 No Maladministration Golding Homes Limited (202217726) Case 202217726 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to: The resident’s reports of damp and mould in the property. The resident’s … 31 Aug 2023 Maladministration GreenSquareAccord Limited (202006337) Case 202006337 · Financial REPORT COMPLAINT 202006337 Greensquare Group Limited 31 August 2023 (Updated following review on 18 June 2024) Our approach The Housing … 31 Aug 2023 Partial Maladministration GreenSquareAccord Limited (202121460) Case 202121460 · Estate Management The resident complained about: How the landlord handled the report of a leak into the property. How the landlord responded … 31 Aug 2023 Severe Maladministration GreenSquareAccord Limited (202128291) Case 202128291 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the stairs. Repairs to the bathroom flooring. Repairs to the … 31 Aug 2023 Partial Maladministration GreenSquareAccord Limited (202215369) Case 202215369 · Managing Relations The complaint is about: The landlord’s handling and response to the resident’s reports of a leak and damage, including to … 31 Aug 2023 Partial Maladministration Hyde Housing Association Limited (202108054) Case 202108054 · Estate Management The complaint is about: the landlord’s response to the resident’s concerns about a contractor using the drive at her former … 31 Aug 2023 Partial Maladministration Irwell Valley Housing Association Limited (202217188) Case 202217188 · Managing Relations The complaint is about the landlord’s handling of: Reports of water ingress, damp, and mould at the property The subsequent … 31 Aug 2023 Reasonable Redress One Housing Group Limited (202213037) Case 202213037 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the sales process for the resident’s property. 31 Aug 2023 Partial Maladministration One Manchester Limited (201910630) Case 201910630 · ASB/Abuse/Nuisance The complaint is about: The landlord’s decision to seek a court injunction against the resident in respect of her contact … 31 Aug 2023 Maladministration One Manchester Limited (202216041) Case 202216041 · Financial The complaint is about the landlord's decision to issue the resident with a court warning letter for rent owed, it’s … 31 Aug 2023 Reasonable Redress The Guinness Partnership Limited (202209343) Case 202209343 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to: The back door, kitchen door and living room doors at … 31 Aug 2023 No Maladministration The Guinness Partnership Limited (202209839) Case 202209839 · Estate Management The complaint is regarding the landlord’s handling of the resident's request for remedial works to the garden. 31 Aug 2023 No Maladministration Torus62 Limited (202224281) Case 202224281 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of damage to her mobility scooter. The landlord’s provision … 31 Aug 2023 Maladministration Trent & Dove Housing Limited (202204417) Case 202204417 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of reports of asbestos in the resident’s property. Response to reports of damp. … 30 Aug 2023 Partial Maladministration A2Dominion Housing Group Limited (202207064) Case 202207064 · Information and data management The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Concern that … 30 Aug 2023 Partial Maladministration Clarion Housing Association Limited (202204728) Case 202204728 · Managing Relations The complaint is about: The landlord’s handling of a complaint relating to the resident’s previous tenancy; The landlord’s response to … 30 Aug 2023 Partial Maladministration Gentoo Group Limited (202122445) Case 202122445 · Financial The complaint is about the landlord’s handling of: The installation of solar panels at the resident’s property in 2016. Issuing … 30 Aug 2023 Partial Maladministration Moat Homes Limited (202208721) Case 202208721 · Estate Management The complaint is about: The level of priority awarded by the local authority for rehousing. The landlord’s response to the … 30 Aug 2023 Maladministration Onward Homes Limited (202122213) Case 202122213 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property, and the … 30 Aug 2023 Partial Maladministration Paragon Asra Housing Limited (202114993) Case 202114993 · Estate Management The complaint is about the landlord’s handling of: the resident’s reports that her property was overcrowded; repairs to the resident’s … 30 Aug 2023 Partial Maladministration The Guinness Partnership Limited (202209462) Case 202209462 · Managing Relations The complaint is about the landlord’s: handling of repairs to the property; response to the resident’s reports regarding staff conduct; … 30 Aug 2023 Reasonable Redress The Housing Plus Group Limited (202215056) Case 202215056 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s staircasing application. 29 Aug 2023 Maladministration Abri Group Limited (202127784) Case 202127784 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about parking at her sheltered scheme. 29 Aug 2023 Partial Maladministration GreenSquareAccord Limited (202207660) Case 202207660 · Financial The complaint is regarding the landlord’s response to the resident’s: Concerns about the standard of service relative to the service … 29 Aug 2023 Maladministration Hyde Housing Association Limited (202126628) Case 202126628 · Financial REPORT COMPLAINT 202126628 Hyde Housing Association Limited 29 August 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 29 Aug 2023 Reasonable Redress Longhurst Group Limited (202121961) Case 202121961 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident concerning: A lack of heating and hot water in 2020. … 29 Aug 2023 No Maladministration Midland Heart Limited (202224636) Case 202224636 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of decoration works. 29 Aug 2023 Partial Maladministration Together Housing Association Limited (202220628) Case 202220628 · ASB/Abuse/Nuisance The complaint is about the landlord’s responses to: Snags in the property. The resident’s reports of anti-social behaviour (ASB) from … 25 Aug 2023 Reasonable Redress Accent Housing Limited (202221854) Case 202221854 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about: The repair of a ventilation grill at her … 25 Aug 2023 Maladministration Bromsgrove District Housing Trust Limited (202200932) Case 202200932 · Financial The complaint is about the amount of compensation offered by the landlord for the resident’s experience during the refurbishment of … 25 Aug 2023 Maladministration Clarion Housing Association Limited (202127738) Case 202127738 · Financial The complaint is about the landlord’s response to the resident’s request for information about his service charges and its handling … 25 Aug 2023 Maladministration Homes Plus Limited (202125979) Case 202125979 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of remedial works to the roof following reports of damp and mould. 25 Aug 2023 Partial Maladministration Leeds Jewish Housing Association Limited (202012647) Case 202012647 · Financial The complaint is about the landlord’s response to the resident’s queries regarding: communal caretaker costs; alarm monitoring and warden services; … 25 Aug 2023 Partial Maladministration Platform Housing Group Limited (202124990) Case 202124990 · ASB/Abuse/Nuisance This complaint is about: The landlord’s handling of the resident’s reports of noise, harassment and antisocial behaviour by neighbours; The … 25 Aug 2023 Maladministration Swan Housing Association Limited (202221979) Case 202221979 · Financial The complaint is about: The landlord’s handling of an interruption to the resident’s gas supply. The associated compensation request. Staff … 24 Aug 2023 Reasonable Redress Grand Union Housing Group Limited (202120857) Case 202120857 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s purchase of their home through the Right to Buy scheme. 24 Aug 2023 Maladministration Paragon Asra Housing Limited (202200356) Case 202200356 · Managing Relations The complaint concerns: The landlord’s handling of the resident’s reporting of damp and mould. The amount of redress offered by … 23 Aug 2023 Maladministration Gentoo Group Limited (202218794) Case 202218794 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of its proposals to remove the resident’s garage and driveway as part of … 22 Aug 2023 No Maladministration Bromford Housing Association Limited (202216237) Case 202216237 · Managing Relations The complaint is about the landlord’s: response to the resident’s report of a leak; complaints handling. 22 Aug 2023 Maladministration Clarion Housing Association Limited (202211593) Case 202211593 · Information and data management The complaint is about the landlord’s handling of reports of a foul odour at the property. This Service has also … 22 Aug 2023 Partial Maladministration Paradigm Housing Group Limited (202116807) Case 202116807 · ASB/Abuse/Nuisance The complaint is about: 22 Aug 2023 Outside Jurisdiction Southern Housing Group Limited (202117950) Case 202117950 · Old Property Condition migrated-2025 This complaint is about the landlord’s response to the resident’s reports of disrepair to her bathroom and its handling of … 22 Aug 2023 Maladministration The Guinness Partnership Limited (202211533) Case 202211533 · Moving/Buying/Selling Home The complaint is about the landlord's response to the delay in the sale of the resident’s property following his death. 22 Aug 2023 Partial Maladministration The Riverside Group Limited (202223877) Case 202223877 · Financial The complaint concerns: The landlord’s decision to recharge the resident to repair the toilet in the property. The conduct of … 22 Aug 2023 No Maladministration Wythenshawe Community Housing Group Limited (202210636) Case 202210636 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s housing application. 21 Aug 2023 Maladministration Home Group Limited (202221234) Case 202221234 · Managing Relations The landlord’s handling of the resident’s report of a rodent infestation. The associated complaint. 21 Aug 2023 No Maladministration Karbon Homes Limited (202206544) Case 202206544 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of noise nuisance and antisocial behaviour (ASB) by his neighbour. The …