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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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13 Oct 2023 Maladministration Richmond Housing Partnership Limited (202114683) Case 202114683 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). This investigation also considers the … 13 Oct 2023 Maladministration Torus62 Limited (202234170) Case 202234170 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs, relating to: Reports of damp in the resident’s property. A defective … 12 Oct 2023 Partial Maladministration Advance Housing and Support Limited (202207347) Case 202207347 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of the resident’s: Concerns about the servicing of the boiler. Concerns that the … 12 Oct 2023 Maladministration Aster Group Limited (202221546) Case 202221546 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of water leaking from a bay window. The resident’s … 12 Oct 2023 Maladministration ForHousing Limited (202118101) Case 202118101 · Managing Relations The complaint is about the landlord’s: Handling of leaks at the property. Handling of repairs at the property. Complaint handling. 12 Oct 2023 Maladministration GreenSquareAccord Limited (202124467) Case 202124467 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about repairs to the property. Complaints handling. 12 Oct 2023 Maladministration Platform Housing Group Limited (202127655) Case 202127655 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for a full breakdown of the completion statement, and … 11 Oct 2023 Maladministration Midland Heart Limited (202212883) Case 202212883 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: shower replacement works; graffiti and signage removal; the resident’s request for a … 11 Oct 2023 Maladministration One Housing Group Limited (202218187) Case 202218187 · Financial The complaint is about the landlord’s response to the resident’s queries about the service charge relating to the building insurance. 11 Oct 2023 Reasonable Redress Stonewater Limited (202202095) Case 202202095 · Occupancy Rights The complaint is about the landlord’s removal of the resident’s belongings following the end of his tenancy. 11 Oct 2023 Maladministration The Guinness Partnership Limited (202122236) Case 202122236 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports regarding repairs to her windows and conservatory roof. complaints … 11 Oct 2023 Maladministration The Guinness Partnership Limited (202225242) Case 202225242 · Managing Relations The complaint is about the landlord’s handling of: The landlord’s handling of bathroom repairs. The landlord’s decision not to investigate … 10 Oct 2023 Maladministration East Midlands Housing Group Limited (202116351) Case 202116351 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s concerns about delays and repairs during the ‘Right to Buy’ … 10 Oct 2023 Partial Maladministration Irwell Valley Housing Association Limited (202220172) Case 202220172 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of a bad odour entering her property; response to … 10 Oct 2023 Maladministration Longhurst Group Limited (202223518) Case 202223518 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of replacement flooring at the resident’s property following a leak. 10 Oct 2023 No Maladministration One Vision Housing Limited (202116972) Case 202116972 · Financial The complaint is about: Components of the resident’s service charge. The landlord’s conduct towards the resident in carrying out its … 9 Oct 2023 Partial Maladministration Golding Homes Limited (202211641) Case 202211641 · Managing Relations This complaint is about the landlord’s: Response to the resident’s: Reports of damp following a previous Ombudsman determination; Reports of … 9 Oct 2023 Maladministration Wandle Housing Association Limited (202105513) Case 202105513 · Managing Relations The complaint is about the landlord’s: Handling of the window replacement works. Response to a leak affecting the property and … 6 Oct 2023 Partial Maladministration Clarion Housing Association Limited (202119820) Case 202119820 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). Allegations of ASB made against … 6 Oct 2023 No Maladministration Clarion Housing Association Limited (202215486) Case 202215486 · ASB/Abuse/Nuisance REPORT COMPLAINT 202215486 Clarion Housing Association Limited 6 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 6 Oct 2023 Partial Maladministration First Choice Homes Oldham Limited (202104917) Case 202104917 · Financial The complaint is about the landlord’s: Handling of the termination of the resident’s former tenancy. Handling of the administration of … 6 Oct 2023 Maladministration Livin Housing Limited (202225907) Case 202225907 · ASB/Abuse/Nuisance The complaint is about: the housing officer’s handling of anti-social behaviour; the landlord’s decision to serve a breach of tenancy … 6 Oct 2023 Partial Maladministration Moat Homes Limited (202123201) Case 202123201 · Financial The complaint is about the landlord’s: Handling of the resident’s queries about cyclical works and a resulting service charge dispute; … 6 Oct 2023 Maladministration Orbit Group Limited (202219418) Case 202219418 · Managing Relations The complaint is about the landlord’s response to the resident's reports of damp, mould and outstanding repairs. This report will … 6 Oct 2023 Maladministration Places for People Group Limited (202217519) Case 202217519 · Managing Relations The complaint is about the landlord’s: handling of the tenancy sign-up process. handling of repairs. This service has also investigated … 6 Oct 2023 Maladministration The Guinness Partnership Limited (202214534) Case 202214534 · Managing Relations The complaint is about the landlord's: Handling of repairs to the resident’s front door. Complaint handling. 5 Oct 2023 Reasonable Redress Hyde Housing Association Limited (202112348) Case 202112348 · Estate Management The complaint is about the landlord’s: response to the resident’s concerns about the provision and delivery of communal cleaning to … 5 Oct 2023 Maladministration Stonewater Limited (202121185) Case 202121185 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the communal areas of the building, … 5 Oct 2023 Partial Maladministration Together Housing Association Limited (202203761) Case 202203761 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of outstanding repairs in the property. The landlord’s response … 4 Oct 2023 Partial Maladministration Incommunities Limited (202118294) Case 202118294 · Managing Relations The complaint is about the landlord’s handling of: The resident’s concerns about the energy efficiency of the property. Repairs to … 4 Oct 2023 No Maladministration LiveWest Homes Limited (202121410) Case 202121410 · Moving/Buying/Selling Home The complaint concerns the landlord’s handling of the resident’s mutual exchange. 4 Oct 2023 Maladministration Torus62 Limited (202232046) Case 202232046 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in the property, and; damage … 3 Oct 2023 Maladministration One Housing Group Limited (202218052) Case 202218052 · Estate Management The complaint is about the landlord’s handling of the resident’s report of Issues with lighting within the communal parts of … 2 Oct 2023 Partial Maladministration The Guinness Partnership Limited (202015280) Case 202015280 · Managing Relations The complaint is about the landlord’s: response to the resident’s request for it to renew her windows and external doors. … 2 Oct 2023 No Maladministration Trent & Dove Housing Limited (202200745) Case 202200745 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of reports of defects at the resident’s property. 30 Sep 2023 Maladministration Clarion Housing Association Limited (202224159) Case 202224159 · Managing Relations The complaint is about how the landlord handled the resident’s: reports of repair for: the kitchen and lounge flooring; the … 30 Sep 2023 Partial Maladministration GreenSquareAccord Limited (202206981) Case 202206981 · Managing Relations The complaint is about the landlord’s handling of: the resident's request for replacement windows; and the subsequent complaint. 30 Sep 2023 Partial Maladministration LiveWest Homes Limited (202221350) Case 202221350 · Managing Relations REPORT COMPLAINT 202221350 LiveWest Homes Limited 29 September 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 30 Sep 2023 Maladministration Midland Heart Limited (202214585) Case 202214585 · Financial The complaint is about the redress offered by the landlord following a refund of service charges. 30 Sep 2023 Maladministration Torus62 Limited (202204805) Case 202204805 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: an infestation of mice; general repair issues including … 29 Sep 2023 Maladministration Clarion Housing Association Limited (202207945) Case 202207945 · Estate Management This complaint is about the landlord’s handling of: Reports of damp and mould within the resident’s home. Decanting the resident … 29 Sep 2023 Partial Maladministration Gateway Housing Association Limited (202214087) Case 202214087 · Moving/Buying/Selling Home The complaint is about: The landlord’s handling of the resident’s request for a chain let. The landlord’s handling of communications … 29 Sep 2023 Maladministration Gloucester City Homes Limited (202219320) Case 202219320 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The condition of the property on letting it to the resident. The … 29 Sep 2023 Maladministration Hightown Housing Association Limited (202009996) Case 202009996 · Managing Relations The complaint is about the landlord’s response to reports of defects in the property. The Ombudsman has also considered the … 29 Sep 2023 Maladministration Hyde Housing Association Limited (202115521) Case 202115521 · Estate Management The complaint is about: the landlord’s response to repairs to the fences and bin store. the associated complaint. 29 Sep 2023 Partial Maladministration One Vision Housing Limited (202124096) Case 202124096 · Managing Relations This complaint is about the landlord’s handling of: Letting the property with an adapted bathroom. The resident’s reports of an … 29 Sep 2023 Partial Maladministration Onward Homes Limited (202117573) Case 202117573 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s requests for information about a charge on the land registry … 29 Sep 2023 Maladministration Orbit Group Limited (202207994) Case 202207994 · Old Property Condition migrated-2025 The complaint concerns the level of compensation offered by the landlord following a leak into the leaseholder’s property from the … 29 Sep 2023 Partial Maladministration Paragon Asra Housing Limited (202223594) Case 202223594 · Financial The complaint is about the landlord’s management and handling of: Repairs to address a roof leak and damp and mould … 29 Sep 2023 Maladministration Southern Housing Group Limited (202216750) Case 202216750 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s concerns regarding remedial works to the cladding of her building …