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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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18 Sep 2023 Maladministration Paragon Asra Housing Limited (202216612) Case 202216612 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident's repairs and subsequent remedies to put it right. 18 Sep 2023 No Maladministration The Riverside Group Limited (202214157) Case 202214157 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s kitchen following a leak. 15 Sep 2023 Maladministration Eastlight Community Homes Limited (202215689) Case 202215689 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of damp and mould in the resident’s property. 15 Sep 2023 Reasonable Redress Paradigm Housing Group Limited (202205948) Case 202205948 · Estate Management The resident complained about grounds maintenance in communal areas and the landlord’s response to her request for reimbursement of service … 14 Sep 2023 Maladministration Bromford Housing Group Limited (202213839) Case 202213839 · Old Property Condition migrated-2025 The complaint concerns the landlord’s responses to the resident’s request to replace the windows in the property. 14 Sep 2023 Partial Maladministration Hyde Housing Association Limited (202216852) Case 202216852 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of repairs to the property, including damp. Reports that … 14 Sep 2023 Maladministration Incommunities Limited (202226652) Case 202226652 · Moving/Buying/Selling Home The complaint is about the landlord's handling of the resident's request to purchase his home under the Right to Acquire … 14 Sep 2023 Reasonable Redress Platform Housing Group Limited (202208346) Case 202208346 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) from a neighbour, particularly noise … 14 Sep 2023 Partial Maladministration Shepherds Bush Housing Association Limited (202016023) Case 202016023 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reported repairs and associated decant. Request to be moved on … 14 Sep 2023 Partial Maladministration Stonewater Limited (202116666) Case 202116666 · Managing Relations The complaint is about the landlord’s handling of a leak at the property. The Ombudsman has also investigated the landlord’s … 13 Sep 2023 Maladministration Connect Housing Association Limited (202205230) Case 202205230 · Managing Relations The complaint is about: The landlord’s handling of reported heating issues in the property. The Ombudsman has also considered the … 13 Sep 2023 Maladministration GreenSquareAccord Limited (202119238) Case 202119238 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request for a housing transfer on medical grounds. Complaint. 11 Sep 2023 Outside Jurisdiction Clarion Housing Association Limited (202222408) Case 202222408 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a leak in her property and subsequent repairs. 11 Sep 2023 Partial Maladministration Homes Plus Limited (202204960) Case 202204960 · Information and data management The complaint is about the landlord's: Response to the resident’s concerns about the condition of the property upon moving in … 11 Sep 2023 Partial Maladministration Paragon Asra Housing Limited (202203572) Case 202203572 · Managing Relations The complaint is about the landlord’s: Response to the resident for its failure to gain permission to access the resident’s … 11 Sep 2023 Maladministration Paragon Asra Housing Limited (202213676) Case 202213676 · Managing Relations The complaint is about the landlord’s: handling of requests for repairs, and; complaint handling and communication. 11 Sep 2023 Severe Maladministration Paragon Asra Housing Limited (202216297) Case 202216297 · Managing Relations The complaint is about the landlord's handling of the resident’s: reports of domestic abuse. complaint handling. This investigation will also … 11 Sep 2023 Maladministration Torus62 Limited (202224234) Case 202224234 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: repairs to the radiators in the property; repairs to the roof and; … 8 Sep 2023 Maladministration A2Dominion Housing Group Limited (202209837) Case 202209837 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour. Request to be rehoused. This report … 8 Sep 2023 Maladministration Longhurst Group Limited (202209756) Case 202209756 · Managing Relations The complaint is about the landlord’s response to the resident’s: Concerns about the property at the start of the tenancy. … 8 Sep 2023 Maladministration Places for People Group Limited (202206249) Case 202206249 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 8 Sep 2023 Reasonable Redress Yorkshire Housing Limited (202201531) Case 202201531 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of delays to the construction, and subsequent purchase, of the resident’s new build … 7 Sep 2023 Reasonable Redress Aster Group Limited (202104588) Case 202104588 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of an infestation. This service has considered the landlord’s … 7 Sep 2023 Severe Maladministration Hexagon Housing Association Limited (202125894) Case 202125894 · Information and data management The complaint is about: The landlord’s handling of, and communication about, various repairs in the property. The landlord’s response to … 7 Sep 2023 Partial Maladministration Home Group Limited (202203099) Case 202203099 · Managing Relations The complaint is about: The landlord’s handling of the sale process of the resident’s property. The resident’s claim that the … 6 Sep 2023 Maladministration Aster Group Limited (202204915) Case 202204915 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s windows. The Ombudsman has also considered the landlord’s … 6 Sep 2023 Maladministration Clarion Housing Association Limited (202116549) Case 202116549 · Managing Relations The landlord’s handling of: Repairs to the toilet, bathroom extractor fan and a leak in the bathroom which resulted in … 6 Sep 2023 Partial Maladministration Equity Housing Group Limited (202015743) Case 202015743 · Financial The complaint is around: The landlord’s communication around service charges. The landlord’s proposed increase to service charges and levels of … 6 Sep 2023 Severe Maladministration Orbit Group Limited (202204426) Case 202204426 · Managing Relations This complaint is about the landlord’s handling of: Reports of water ingress into the property causing damp and mould. The … 6 Sep 2023 Maladministration Paragon Asra Housing Limited (202204736) Case 202204736 · Health and Safety (inc. building safety) The complaint is about the landlord's handling of: Breakdowns of the communal lifts; The resident’s reports of a leak; Fire … 6 Sep 2023 No Maladministration Southern Housing Group Limited (202218710) Case 202218710 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s request to end his joint tenancy and be transferred to … 5 Sep 2023 Partial Maladministration Clarion Housing Association Limited (202116949) Case 202116949 · Managing Relations The complaint is about the landlord’s handling of: The resident’s complaint that she had been discriminated against. Her management transfer. … 5 Sep 2023 Maladministration Clarion Housing Association Limited (202218930) Case 202218930 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a leak. The Ombudsman has also considered the … 5 Sep 2023 No Maladministration Coastline Housing Limited (202225100) Case 202225100 · Managing Relations The complaint is about the landlord’s: handling of the applicant’s housing application; response to the applicant’s concerns about banding; and … 5 Sep 2023 Maladministration GreenSquare Group Limited (202210565) Case 202210565 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s concerns about the safety of his heating system. 5 Sep 2023 Partial Maladministration Regenda Limited (202113848) Case 202113848 · Managing Relations The complaint relates to the landlord’s: Response to the resident’s concern over bandings for allocating properties under Home Choice. Handling … 5 Sep 2023 Maladministration Rooftop Housing Association Limited (202203134) Case 202203134 · Managing Relations The complaint is about the landlord’s handling of reported issues with the resident’s garden. The Ombudsman has also considered the … 5 Sep 2023 Maladministration Shepherds Bush Housing Association Limited (202124434) Case 202124434 · Health and Safety (inc. building safety) The complaint is about: The resident’s reports of the landlord’s handling of fire safety concerns within the building. The resident’s … 5 Sep 2023 Partial Maladministration Trident Housing Association Limited (202108599) Case 202108599 · Financial The complaint is about the landlord’s: Handling of repairs to the resident’s property. Decision not to reimburse the resident for … 4 Sep 2023 Maladministration Abri Group Limited (202218106) Case 202218106 · Estate Management The complaint is about the landlord’s handling of reports that the resident was unable to use her parking space. 4 Sep 2023 Maladministration Clarion Housing Association Limited (202122885) Case 202122885 · Old Property Condition migrated-2025 The complaint is about the landlord’s actions following its dislodging of a BT cable affecting the resident’s property. 4 Sep 2023 Maladministration Guinness Housing Association Limited (202207927) Case 202207927 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of a structure built over the patio of a … 4 Sep 2023 Maladministration Hyde Housing Association Limited (202204816) Case 202204816 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp and mould following a leak, and her … 1 Sep 2023 Reasonable Redress One Housing Group Limited (202218055) Case 202218055 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of a loss of the hot water supply within … 1 Sep 2023 Maladministration Platform Housing Group Limited (202218151) Case 202218151 · Managing Relations The complaint is about the landlord’s handling of the resident’s: request for permission to carry out a major adaptation to … 31 Aug 2023 Partial Maladministration A2Dominion Housing Group Limited (202107807) Case 202107807 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of roof leaks affecting the property and associated damage … 31 Aug 2023 No Maladministration Abri Group Limited (202120406) Case 202120406 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of racial harassment. The landlord’s response to the resident’s … 31 Aug 2023 Partial Maladministration Acis Group Limited (202119678) Case 202119678 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports about the condition of the property at the start … 31 Aug 2023 Partial Maladministration Aster Group Limited (202115659) Case 202115659 · Estate Management The complaint is regarding the landlord’s response to concerns raised regarding: Grounds maintenance and the maintenance of communal areas. Electricity … 31 Aug 2023 Maladministration Christian Action (Enfield) Housing Association Limited (202211405) Case 202211405 · Managing Relations The complaint concerns the landlord’s handling of the resident’s reporting of damp and mould at the property. This report has …