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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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17 Nov 2023 Maladministration GreenSquareAccord Limited (202229698) Case 202229698 · Managing Relations This is about the landlord’s handing of: Remedial works at the property. The landlord’s communication about the resident’s proposed temporary … 17 Nov 2023 Severe Maladministration Platform Housing Group Limited (202208458) Case 202208458 · Managing Relations The complaint is about the landlord’s response to: Reports of leaks to the property and the handling of repairs. Reports … 17 Nov 2023 Partial Maladministration The Guinness Partnership Limited (202200312) Case 202200312 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of ASB. Response to the residents reports of services … 16 Nov 2023 Maladministration A2Dominion Housing Group Limited (202223460) Case 202223460 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of water hammer noise. 15 Nov 2023 Maladministration Clarion Housing Association Limited (202208784) Case 202208784 · Managing Relations The complaint is about: The landlord's response to reports of a leak from the resident's toilet. The landlord's handling of … 15 Nov 2023 Partial Maladministration Wandle Housing Association Limited (202009428) Case 202009428 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Request for new windows. Concerns … 13 Nov 2023 Partial Maladministration Home Group Limited (202209670) Case 202209670 · Managing Relations The complaint is regarding; The standard of remedial works carried out by the landlord. The length of time taken to … 13 Nov 2023 Partial Maladministration Moat Homes Limited (202118354) Case 202118354 · ASB/Abuse/Nuisance The complaint is about the landlord handling of: The resident’s reports of abandoned cars in the communal car park. The … 13 Nov 2023 Maladministration Silva Homes Limited (202205197) Case 202205197 · Managing Relations The complaint is about the landlord’s handling of The resident’s reports of damp and mould within the property. The associated … 10 Nov 2023 Partial Maladministration Aster Group Limited (202116470) Case 202116470 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB). the resident’s request for a … 10 Nov 2023 Partial Maladministration Clarion Housing Association Limited (202128331) Case 202128331 · Managing Relations The complaint is about: The landlord’s handling of the resident’s enquiries in relation to the sale of her property. The … 10 Nov 2023 Partial Maladministration GreenSquareAccord Limited (202209533) Case 202209533 · Financial The complaint is about the landlord’s response to: Repairs to the lounge ceiling following a leak from a neighbour’s bathroom … 10 Nov 2023 Reasonable Redress Hyde Housing Association Limited (202219192) Case 202219192 · Estate Management The complaint is about the landlord’s handling of: the resident’s concerns about the provision of parking control; and the resident’s … 10 Nov 2023 Partial Maladministration Innisfree Housing Association Limited (202127950) Case 202127950 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of nuisance and antisocial behaviour (ASB) following its decision … 10 Nov 2023 No Maladministration Silva Homes Limited (202224990) Case 202224990 · Financial The complaint is about the landlord’s handling of the resident’s queries about service charges. 10 Nov 2023 Partial Maladministration The Guinness Partnership Limited (202216904) Case 202216904 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s reports of a bed bug infestation ; Concerns the resident … 9 Nov 2023 Maladministration GreenSquareAccord Limited (202214873) Case 202214873 · Managing Relations REPORT COMPLAINT 202214873 GreenSquareAccord Limited 9 November 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 8 Nov 2023 Maladministration Jigsaw Homes Group Limited (202220957) Case 202220957 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the reported condition of the property and rubbish being left in the … 8 Nov 2023 Maladministration Wandle Housing Association Limited (202223775) Case 202223775 · Estate Management The complaint is about the landlord’s response to the resident’s reports of repairs to the communal front door and entry … 7 Nov 2023 Maladministration GreenSquareAccord Limited (202302675) Case 202302675 · Financial This complaint is about the landlord's handling of the collection of the residents rent in advance and the rent arrears. … 7 Nov 2023 Maladministration Hyde Housing Association Limited (202210353) Case 202210353 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour by her neighbour. Complaint handling. 7 Nov 2023 No Maladministration Moat Homes Limited (202115124) Case 202115124 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident's reports of noise nuisance from his neighbour’s property. 7 Nov 2023 Maladministration Sovereign Housing Association Limited (202220067) Case 202220067 · Managing Relations The complaint is about the landlord’s handling of reports of a roof leak, damp and mould and damaged belongings at … 7 Nov 2023 Maladministration The Guinness Partnership Limited (202225901) Case 202225901 · Managing Relations The complaint is about: The landlord’s handling of repairs related to damp and mould reports. The landlord’s handling of repairs … 6 Nov 2023 Partial Maladministration Your Housing Limited (202207446) Case 202207446 · Estate Management The landlord’s response to the resident’s reports of: Repairs to the communal areas of the site. The associated complaint. 3 Nov 2023 No Maladministration Cottsway Housing Association Limited (202209115) Case 202209115 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of noise disturbance and antisocial behaviour (ASB). 3 Nov 2023 Maladministration Places for People Group Limited (202128598) Case 202128598 · Financial This complaint is about the landlord’s: Response to the resident’s various service charge concerns; Complaint handling. 2 Nov 2023 Maladministration Beyond Housing Limited (202209764) Case 202209764 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about staff conduct; The landlord’s handling of repairs to … 2 Nov 2023 Partial Maladministration Onward Homes Limited (202224533) Case 202224533 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s. Request for information regarding asbestos in her property and the … 31 Oct 2023 Maladministration Aster Group Limited (202108633) Case 202108633 · Managing Relations The complaint concerns the landlord’s handling of defects and snagging issues raised by the resident. This report has also considered: … 31 Oct 2023 Partial Maladministration Clarion Housing Association Limited (202212429) Case 202212429 · Managing Relations The complaint is about the landlord’s: handling of repairs to living room flooring and staircase; decision not to replace the … 31 Oct 2023 Maladministration Clarion Housing Association Limited (202215200) Case 202215200 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the residents concerns regarding the safety of the cladding at her property. … 31 Oct 2023 Partial Maladministration Clarion Housing Association Limited (202226981) Case 202226981 · Health and Safety (inc. building safety) The complaint in about the landlord’s handling of: The resident’s decant. The gas safety checks at her property. The resident’s … 31 Oct 2023 Reasonable Redress Clarion Housing Association Limited (202229270) Case 202229270 · Financial The complaint is regarding the landlord’s; Communication and handling of the resident’s queries regarding service charges. Complaints handling. 31 Oct 2023 Maladministration Estuary Housing Association Limited (202218007) Case 202218007 · Managing Relations The complaint is about the landlord’s: Handling of major works. Complaints handling. 31 Oct 2023 Maladministration LiveWest Homes Limited (202215615) Case 202215615 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of and response to antisocial behaviour caused by the resident’s neighbour between May … 31 Oct 2023 No Maladministration Midland Heart Limited (202219803) Case 202219803 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from neighbours. The landlord’s response … 31 Oct 2023 Partial Maladministration Midland Heart Limited (202228118) Case 202228118 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) from her neighbour. Complaint handling. 31 Oct 2023 No Maladministration Ocean Housing Limited (202220564) Case 202220564 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about parking arrangements. 31 Oct 2023 Maladministration Orbit Group Limited (202016924) Case 202016924 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of defects and repairs. Complaints handling. 31 Oct 2023 Maladministration Paragon Asra Housing Limited (202014965) Case 202014965 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the residents reports of ASB (anti social behaviour). The landlord’s handling of … 31 Oct 2023 Partial Maladministration Richmond Housing Partnership Limited (202126432) Case 202126432 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about: The lack of a designated parking space. The … 31 Oct 2023 Maladministration Sage Housing Limited (SHL) (202116347) Case 202116347 · Managing Relations The complaint was about: The landlord’s handling of the resident’s request for documents relating to Japanese knotweed (“knotweed”) during the … 31 Oct 2023 Severe Maladministration Southern Housing Group Limited (202214697) Case 202214697 · Managing Relations The complaint is about: The landlord’s handling of leaks at the property, including the subsequent repairs. The landlord’s complaint handling. 31 Oct 2023 Maladministration Sovereign Housing Association Limited (202221259) Case 202221259 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the roof of the resident’s property. Response to the resident’s … 31 Oct 2023 Partial Maladministration The Guinness Partnership Limited (202127772) Case 202127772 · Estate Management The complaint is about: The landlord's handling of the resident's service charge account and request for service charge breakdowns. The … 31 Oct 2023 Maladministration The Guinness Partnership Limited (202220012) Case 202220012 · Managing Relations The complaint is about the landlord’s handling of plastering repairs. The Ombudsman has also considered the landlord’s complaint handling. 30 Oct 2023 Maladministration A2Dominion Housing Group Limited (202122336) Case 202122336 · Managing Relations REPORT COMPLAINT 202122336 A2Dominion Housing Group Limited 30 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 30 Oct 2023 Maladministration Clarion Housing Association Limited (202008234) Case 202008234 · Moving/Buying/Selling Home REPORT COMPLAINT 202008234 Clarion Housing Association Limited 30 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 30 Oct 2023 Maladministration Onward Homes Limited (202216740) Case 202216740 · Estate Management The complaint is about the landlord’s handling of: the resident’s concerns about the quality of the grounds maintenance service and …