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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,920 of 16,595 decisions matching "trust"

Decisions

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10 Oct 2025 Maladministration London & Quadrant Housing Trust (202325286) Case 202325286 · Responsive repairs/activity This complaint is about the landlord’s handling of the resident’s reports of water ingress into her property. 9 Oct 2025 Maladministration London & Quadrant Housing Trust (202447088) Case 202447088 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: anti-social behaviour (ASB). damp and mould. pests. repairs. the complaint. 7 Oct 2025 Maladministration London & Quadrant Housing Trust (202344799) Case 202344799 · Financial The complaint is about the landlord’s response to the resident’s: concerns that she was responsible for communal electricity costs. complaint. 2 Oct 2025 Maladministration London & Quadrant Housing Trust (202332554) Case 202332554 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of leaks, damp and mould and remedial repairs. reports … 2 Oct 2025 Maladministration London & Quadrant Housing Trust (202417670) Case 202417670 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould in the resident’s temporary property. The complaint. 2 Oct 2025 Partial Maladministration London & Quadrant Housing Trust (202424059) Case 202424059 · Managing Relations The complaint is about the landlord’s handling of: Leaks and associated damp and mould. The resident’s complaint. 2 Oct 2025 No Maladministration Peabody Trust (202447629) Case 202447629 · Estate Management REPORT COMPLAINT 202447629 Peabody Trust 2 October 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 1 Oct 2025 Maladministration Raven Housing Trust Limited (202332085) Case 202332085 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a roof leak and associated bathroom and downstairs … 30 Sep 2025 Reasonable Redress London & Quadrant Housing Trust (202222648) Case 202222648 · Managing Relations This complaint is about the landlord’s handling of repairs related to replastering and a leak from the toilet. We have … 30 Sep 2025 Partial Maladministration London & Quadrant Housing Trust (202328409) Case 202328409 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB), noise and criminal damage by … 30 Sep 2025 Maladministration London & Quadrant Housing Trust (202341608) Case 202341608 · Managing Relations The complaint is about the landlord's handling of bathroom repairs, including reports of mould and a subsequent leak. The Ombudsman … 30 Sep 2025 Reasonable Redress London & Quadrant Housing Trust (202342486) Case 202342486 · Managing Relations This complaint is about the landlord’s handling of repairs to the extractor fan and its response to the resident’s additional … 30 Sep 2025 Partial Maladministration London & Quadrant Housing Trust (202346390) Case 202346390 · Managing Relations The complaint is about: The landlord’s response to leaks, damp and mould. The landlord’s response to heating issues. The landlord’s … 30 Sep 2025 Partial Maladministration London & Quadrant Housing Trust (202435364) Case 202435364 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Rehousing request. Reports of antisocial behaviour (ASB). We have investigated … 30 Sep 2025 No Maladministration London & Quadrant Housing Trust (202440022) Case 202440022 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance and her concerns about the information … 30 Sep 2025 Partial Maladministration London & Quadrant Housing Trust (202449593) Case 202449593 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Complaint. 30 Sep 2025 Reasonable Redress London & Quadrant Housing Trust (202501150) Case 202501150 · Moving/Buying/Selling Home The complaint is about the landlord’s response to reports about repair issues at the property. 30 Sep 2025 Reasonable Redress Peabody Trust (202314575) Case 202314575 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Request for a new bathroom. Complaint. 30 Sep 2025 No Maladministration Peabody Trust (202316882) Case 202316882 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Door repairs. Reimbursement request for heating costs. Complaint. 30 Sep 2025 Partial Maladministration Peabody Trust (202331799) Case 202331799 · Financial The complaint is about the landlords response to the resident’s: Reports of damp and mould and associated repairs Reports of … 30 Sep 2025 Partial Maladministration Peabody Trust (202401856) Case 202401856 · Estate Management The complaint is about the landlord’s: Response to the resident’s request for permission to sublet her property. Response to the … 30 Sep 2025 Partial Maladministration Peabody Trust (202421770) Case 202421770 · Managing Relations The resident’s complaint is about the landlord’s handling of: Repairs to the boiler. Updates to the resident’s tenancy details. The … 30 Sep 2025 Partial Maladministration Peabody Trust (202527031) Case 202527031 · Managing Relations The complaint is about the landlord’s handling of the resident’s decant. The Ombudsman has also considered the landlord’s complaint handling. 29 Sep 2025 Partial Maladministration Cheshire Peaks & Plains Housing Trust Limited (202421499) Case 202421499 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about her tenancy, including the type of rent paid … 29 Sep 2025 Reasonable Redress London & Quadrant Housing Trust (202317968) Case 202317968 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to a break-in at the resident’s property. 29 Sep 2025 Maladministration London & Quadrant Housing Trust (202343685) Case 202343685 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: responsive repairs. anti-social behaviour (ASB). the associated complaint. 29 Sep 2025 Maladministration London & Quadrant Housing Trust (202345302) Case 202345302 · ASB/Abuse/Nuisance The complaint is about the landlord’s: response to the resident’s reports about anti-social behaviour (ASB). complaint handling. 29 Sep 2025 Maladministration London & Quadrant Housing Trust (202422867) Case 202422867 · Responsive repairs/activity The resident’s complaint is about the landlord’s handling of repairs and security in her permanent property and her temporary housing … 29 Sep 2025 Partial Maladministration London & Quadrant Housing Trust (202449582) Case 202449582 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a sewage smell in the property. Associated complaint. 29 Sep 2025 Maladministration London & Quadrant Housing Trust (202452125) Case 202452125 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB) from a neighbour. Request for … 29 Sep 2025 Maladministration London & Quadrant Housing Trust (202502116) Case 202502116 · Planned Works The complaint is about the landlord’s handling of the resident’s reports of window repairs and associated damp. 29 Sep 2025 Maladministration Peabody Trust (202324996) Case 202324996 · Managing Relations The resident’s complaint is about the landlord’s handling of concerns about the condition of the windows and reports of damp … 29 Sep 2025 Reasonable Redress Peabody Trust (202446469) Case 202446469 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s tenancy agreement which included issues with: Adherence to a judge’s … 29 Sep 2025 Maladministration Peabody Trust (202448851) Case 202448851 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB). Complaint. The landlord’s complaint policy … 26 Sep 2025 No Maladministration London & Quadrant Housing Trust (202223696) Case 202223696 · Financial The landlord’s response to the resident’s concerns that he should have access to electricity from the building’s solar panels. We … 26 Sep 2025 Outside Jurisdiction London & Quadrant Housing Trust (202330970) Case 202330970 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of leaks and repairs to the property. 26 Sep 2025 Mediation London & Quadrant Housing Trust (202424881) Case 202424881 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of repairs to the hot water at the property. 26 Sep 2025 Maladministration London & Quadrant Housing Trust (202429960) Case 202429960 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of leaks. 26 Sep 2025 Reasonable Redress London & Quadrant Housing Trust (202503275) Case 202503275 · Responsive repairs/activity The complaint is about the landlord's handling of reports of damp and mould. 26 Sep 2025 Maladministration Peabody Trust (202336678) Case 202336678 · Managing Relations The resident’s complaints are about the landlord’s handling of: Repairs including leaks, damp and mould, pest control and its arrangement … 26 Sep 2025 Partial Maladministration Peabody Trust (202420842) Case 202420842 · Information and data management The complaint is about the landlord’s handling of: The resident’s reports of a leak from above and associated damp and … 25 Sep 2025 Partial Maladministration London & Quadrant Housing Trust (202400474) Case 202400474 · Managing Relations This investigation considers: The landlord’s response to the resident request that it renew his bathroom and kitchen. The landlord’s complaint … 25 Sep 2025 Reasonable Redress Peabody Trust (202345853) Case 202345853 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of leaks, bathroom repairs, damp, and mould at the … 25 Sep 2025 Maladministration Peabody Trust (202425654) Case 202425654 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of a request to install soundproofing measures to the property. The Ombudsman … 25 Sep 2025 Reasonable Redress Peabody Trust (202440717) Case 202440717 · Managing Relations The complaint is about the landlord’s handling of: The resident’s report of a leak and the damage caused to her … 25 Sep 2025 Partial Maladministration Peabody Trust (202446462) Case 202446462 · Managing Relations REPORT COMPLAINT 202446462 Peabody Trust 25 September 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 24 Sep 2025 Reasonable Redress London & Quadrant Housing Trust (202325627) Case 202325627 · Responsive repairs/activity The complaint is about: 23 Sep 2025 Maladministration London & Quadrant Housing Trust (202340986) Case 202340986 · Managing Relations The complaint is about the landlord’s response to the resident’s report of a power surge in the property. This investigation … 23 Sep 2025 Maladministration London & Quadrant Housing Trust (202401288) Case 202401288 · ASB/Abuse/Nuisance This complaint is about the landlord’s response to the resident’s reports of noise nuisance and anti social behaviour (ASB). We … 23 Sep 2025 Maladministration London & Quadrant Housing Trust (202406860) Case 202406860 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and the associated repairs. The …