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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,249 of 16,595 decisions matching "group"

Decisions

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30 Oct 2025 Partial Maladministration Sovereign Network Group (202341372) Case 202341372 · Managing Relations Decision Case ID 202341372 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 30 … 29 Oct 2025 Partial Maladministration A2Dominion Housing Group Limited (202505563) Case 202505563 · Managing Relations Decision Case ID 202505563 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 29 Oct 2025 Partial Maladministration Bernicia Group (202402680) Case 202402680 · Managing Relations Decision Case ID 202402680 Decision type Investigation Landlord Bernicia Group Landlord type Housing Association Occupancy Assured Tenancy Date 29 October … 29 Oct 2025 Partial Maladministration Citizen Housing Group Limited (202413845) Case 202413845 · Managing Relations Decision Case ID 202413845 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date … 29 Oct 2025 Maladministration One Housing Group Limited (202428244) Case 202428244 · Managing Relations Decision Case ID 202428244 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 29 Oct 2025 Partial Maladministration Walsall Housing Group Limited (202334609) Case 202334609 · Managing Relations Decision Case ID 202334609 Decision type Investigation Landlord Walsall Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Oct 2025 Partial Maladministration Citizen Housing Group Limited (202409664) Case 202409664 · Financial Decision Case ID 202409664 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date … 28 Oct 2025 No Maladministration Platform Housing Group Limited (202410718) Case 202410718 · Managing Relations Decision Case ID 202410718 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Oct 2025 Partial Maladministration Sovereign Network Group (202337797) Case 202337797 · Managing Relations Decision Case ID 202337797 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 27 Oct 2025 Maladministration A2Dominion Housing Group Limited (202405725) Case 202405725 · Managing Relations Decision Case ID 202405725 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Oct 2025 Partial Maladministration Home Group Limited (202423094) Case 202423094 · Managing Relations Decision Case ID 202423094 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 … 27 Oct 2025 Maladministration Mosscare St. Vincent’s Housing Group Limited (202335517) Case 202335517 · Old Complaints Handling categories Decision Case ID 202335517 Decision type Investigation Landlord Mosscare St. Vincent’s Housing Group Limited Landlord type Housing Association Occupancy Assured … 27 Oct 2025 Partial Maladministration Platform Housing Group Limited (202420806) Case 202420806 · Managing Relations Decision Case ID 202420806 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Oct 2025 Partial Maladministration Sovereign Network Group (202421526) Case 202421526 · Managing Relations The landlord did not deal with the resident’s complaint in line with its policy or the Complaint Handling Code. Its … 27 Oct 2025 Partial Maladministration Sovereign Network Group (202451134) Case 202451134 · Managing Relations Decision Case ID 202451134 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Shared Ownership Date 27 … 27 Oct 2025 Maladministration The Riverside Group Limited (202410063) Case 202410063 · Managing Relations Decision Case ID 202410063 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Shared Ownership Date … 27 Oct 2025 Partial Maladministration Westward Housing Group Limited (202429599) Case 202429599 · ASB/Abuse/Nuisance Decision Case ID 202429599 Decision type Investigation Landlord Westward Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 24 Oct 2025 No Maladministration A2Dominion Housing Group Limited (202442654) Case 202442654 · Managing Relations Decision Case ID 202442654 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 24 Oct 2025 Partial Maladministration Abri Group Limited (202338255) Case 202338255 · Managing Relations Decision Case ID 202338255 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 … 24 Oct 2025 Maladministration Anchor Hanover Group (202430192) Case 202430192 · ASB/Abuse/Nuisance Decision Case ID 202430192 Decision type Investigation Landlord Anchor Hanover Group Landlord type Housing Association Occupancy Leaseholder Date 24 October … 24 Oct 2025 Mediation One Housing Group Limited (202428527) Case 202428527 · Old Property Condition categories Decision Case ID 202428527 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 24 Oct 2025 Partial Maladministration Orbit Group Limited (202501033) Case 202501033 · Financial This complaint is about: The level and reasonableness of service charges and service charge increases, including a dispute about whether … 24 Oct 2025 Maladministration Platform Housing Group Limited (202335307) Case 202335307 · Financial The complaint is about the landlord’s handling of: The resident’s rent account. The resident’s concerns regarding the condition of his … 24 Oct 2025 Maladministration Sovereign Network Group (202429937) Case 202429937 · Estate Management Decision Case ID 202429937 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Leaseholder Date 24 October … 24 Oct 2025 Partial Maladministration The Riverside Group Limited (202453226) Case 202453226 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of: Antisocial Behaviour (ASB) Fly tipping A pest infestation. … 23 Oct 2025 No Maladministration Aster Group Limited (202328085) Case 202328085 · ASB/Abuse/Nuisance Decision Case ID 202328085 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 … 23 Oct 2025 Partial Maladministration The Riverside Group Limited (202402407) Case 202402407 · ASB/Abuse/Nuisance Decision Case ID 202402407 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Leaseholder Date 23 … 22 Oct 2025 Partial Maladministration A2Dominion Housing Group Limited (202427721) Case 202427721 · Financial Decision Case ID 202427721 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 22 … 22 Oct 2025 Partial Maladministration Aster Group Limited (202338819) Case 202338819 · Managing Relations Decision Case ID 202338819 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 … 21 Oct 2025 Mediation A2Dominion Housing Group Limited (202348588) Case 202348588 · Moving/Buying/Selling Home Decision Case ID 202348588 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 21 Oct 2025 No Maladministration East Midlands Housing Group Limited (202505716) Case 202505716 · Managing Relations Decision Case ID 202505716 Decision type Investigation Landlord East Midlands Housing Group Limited Landlord type Housing Association Occupancy Secure Tenancy … 21 Oct 2025 Partial Maladministration Platform Housing Group Limited (202402211) Case 202402211 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Sewage blockages. An uneven driveway. The Ombudsman has … 21 Oct 2025 Mediation Sovereign Network Group (202335025) Case 202335025 · Old Property Condition categories Decision Case ID 202335025 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date … 20 Oct 2025 Reasonable Redress A2Dominion Housing Group Limited (202337625) Case 202337625 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of its offers of temporary accommodation to the resident during repairs. 20 Oct 2025 Maladministration A2Dominion Housing Group Limited (202429307) Case 202429307 · Managing Relations Decision Case ID 202429307 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 20 Oct 2025 Reasonable Redress Home Group Limited (202441591) Case 202441591 · Managing Relations Decision Case ID 202441591 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 … 20 Oct 2025 Maladministration One Housing Group Limited (202345367) Case 202345367 · Estate Management Decision Case ID 202345367 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 20 Oct 2025 No Maladministration The Community Housing Group Limited (202341258) Case 202341258 · Managing Relations Decision Case ID 202341258 Decision type Investigation Landlord The Community Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 20 Oct 2025 No Maladministration Thirteen Housing Group Limited (202502875) Case 202502875 · Financial Decision Case ID 202502875 Decision type Investigation Landlord Thirteen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 17 Oct 2025 Maladministration Sovereign Network Group (202421481) Case 202421481 · Financial Decision Case ID 202421481 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 17 … 17 Oct 2025 Partial Maladministration Sovereign Network Group (202502180) Case 202502180 · Managing Relations Decision Case ID 202502180 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 17 … 16 Oct 2025 No Maladministration Home Group Limited (202428480) Case 202428480 · Financial Decision Case ID 202428480 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 … 16 Oct 2025 Maladministration Sovereign Network Group (202323132) Case 202323132 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB). Complaint handling. 15 Oct 2025 Maladministration Abri Group Limited (202425919) Case 202425919 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about: The removal of a solar panel. Carpet in … 15 Oct 2025 Partial Maladministration Abri Group Limited (202503845) Case 202503845 · ASB/Abuse/Nuisance Decision Case ID 202503845 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 … 15 Oct 2025 Maladministration Aster Group Limited (202429120) Case 202429120 · Managing Relations Decision Case ID 202429120 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 15 … 15 Oct 2025 Partial Maladministration East Midlands Housing Group Limited (202347546) Case 202347546 · Managing Relations This investigation considers: The landlord’s handling of repairs to the resident’s wall. The landlord’s handling of repairs to the resident’s … 15 Oct 2025 Partial Maladministration Home Group Limited (202428656) Case 202428656 · Managing Relations Decision Case ID 202428656 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 … 15 Oct 2025 Partial Maladministration Places for People Group Limited (202424655) Case 202424655 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repairs. We have also investigated the landlord’s complaint … 14 Oct 2025 Partial Maladministration A2Dominion Housing Group Limited (202407929) Case 202407929 · Estate Management Decision Case ID 202407929 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 14 …