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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,857 of 16,595 decisions matching "council"

Decisions

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31 Oct 2025 Maladministration Norwich City Council (202402008) Case 202402008 · Local Authority / ALMO or TMO Decision Case ID 202402008 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority / ALMO or TMO Occupancy … 31 Oct 2025 Partial Maladministration Norwich City Council (202423175) Case 202423175 · Managing Relations Decision Case ID 202423175 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority Occupancy Secure Tenancy Date 31 … 31 Oct 2025 Maladministration Nottingham City Council (202504955) Case 202504955 · Local Authority / ALMO or TMO Decision Case ID 202504955 Decision type Investigation Landlord Nottingham City Council Landlord type Housing Association Occupancy Secure Tenancy Date 31 … 31 Oct 2025 Partial Maladministration St Albans City and District Council (202429798) Case 202429798 · Local Authority / ALMO or TMO Decision Case ID 202429798 Decision type Investigation Landlord St Albans City and District Council Landlord type Local Authority Occupancy Secure … 30 Oct 2025 Partial Maladministration Adur District Council (202440819) Case 202440819 · Local Authority / ALMO or TMO Decision Case ID 202440819 Decision type Investigation Landlord Adur District Council Landlord type Local Authority Occupancy Secure Tenancy Date 30 … 30 Oct 2025 Maladministration Birmingham City Council (202332678) Case 202332678 · Local Authority / ALMO or TMO Decision Case ID 202332678 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority Occupancy Secure Tenancy Date 30 … 30 Oct 2025 Partial Maladministration Brighton and Hove City Council (202441528) Case 202441528 · Local Authority / ALMO or TMO Decision Case ID 202441528 Decision type Investigation Landlord Brighton and Hove City Council Landlord type Local Authority / ALMO or … 30 Oct 2025 Maladministration Bristol City Council (202415249) Case 202415249 · Managing Relations Decision Case ID 202415249 Decision type Investigation Landlord Bristol City Council Landlord type Local Authority / ALMO or TMO Occupancy … 30 Oct 2025 Partial Maladministration City of Wolverhampton Council (202332042) Case 202332042 · Local Authority / ALMO or TMO Decision Case ID 202332042 Decision type Investigation Landlord Wolverhampton City Council Landlord type Local Authority / ALMO or TMO Occupancy … 30 Oct 2025 Partial Maladministration Darlington Borough Council (202411824) Case 202411824 · Managing Relations Decision Case ID 202411824 Decision type Investigation Landlord Darlington Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 30 Oct 2025 Maladministration London & Quadrant Housing Trust (202401253) Case 202401253 · Managing Relations The complaint is about the landlord’s handling of damp and mould and repairs identified by the local council. We have … 30 Oct 2025 Partial Maladministration Manchester City Council (202343802) Case 202343802 · Managing Relations Decision Case ID 202343802 Decision type Investigation Landlord Manchester City Council Landlord type Local Authority / ALMO or TMO Occupancy … 30 Oct 2025 Reasonable Redress Southwark Council (202415470) Case 202415470 · Local Authority / ALMO or TMO Decision Case ID 202415470 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder … 29 Oct 2025 Partial Maladministration Dacorum Borough Council (202207644) Case 202207644 · Enquiry stage Decision Case ID 202207644 Decision type Investigation Landlord Dacorum Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 29 Oct 2025 Maladministration Dacorum Borough Council (202345459) Case 202345459 · Local Authority / ALMO or TMO Decision Case ID 202345459 Decision type Investigation Landlord Dacorum Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 29 Oct 2025 Maladministration Kirklees Metropolitan Borough Council (202400388) Case 202400388 · Managing Relations Decision Case ID 202400388 Decision type Investigation Landlord Kirklees Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 29 Oct 2025 Partial Maladministration Kirklees Metropolitan Borough Council (202426287) Case 202426287 · Local Authority / ALMO or TMO Decision Case ID 202426287 Decision type Investigation Landlord Kirklees Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 29 Oct 2025 Partial Maladministration Lancaster City Council (202342337) Case 202342337 · Local Authority / ALMO or TMO Decision Case ID 202342337 Decision type Investigation Landlord Lancaster City Council Landlord type Local Authority Occupancy Assured tenancy Date 29 … 29 Oct 2025 Partial Maladministration London Borough of Camden Council (202337006) Case 202337006 · Managing Relations Decision Case ID 202337006 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority Occupancy Assured Tenancy … 29 Oct 2025 Partial Maladministration South Tyneside Council (202343834) Case 202343834 · Local Authority / ALMO or TMO Decision Case ID 202343834 Decision type Investigation Landlord South Tyneside Council Landlord type Local Authority / ALMO or TMO Occupancy … 29 Oct 2025 Maladministration Southwark Council (202406172) Case 202406172 · Local Authority / ALMO or TMO We found that the landlord had not set out extensions in a timely way and had not updated the resident … 28 Oct 2025 Maladministration Ashfield District Council (202504626) Case 202504626 · Local Authority / ALMO or TMO Decision Case ID 202504626 Decision type Investigation Landlord Ashfield District Council Landlord type Local Authority / ALMO or TMO Occupancy … 28 Oct 2025 Maladministration Rotherham Metropolitan Borough Council (202434309) Case 202434309 · Local Authority / ALMO or TMO Decision Case ID 202434309 Decision type Investigation Landlord Rotherham Metropolitan Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date … 28 Oct 2025 Maladministration Sandwell Metropolitan Borough Council (202401876) Case 202401876 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs and damp and mould. The Ombudsman will also consider: The landlord’s … 28 Oct 2025 Maladministration Thurrock Council (202336037) Case 202336037 · Managing Relations Decision Case ID 202336037 Decision type Investigation Landlord Thurrock Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 27 Oct 2025 Partial Maladministration City of Westminster Council (202334579) Case 202334579 · Local Authority / ALMO or TMO Decision Case ID 202334579 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority Occupancy Secure Tenancy Date … 27 Oct 2025 Maladministration Manchester City Council (202430450) Case 202430450 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to the roof and fence. 27 Oct 2025 Partial Maladministration Southwark Council (202411974) Case 202411974 · Local Authority / ALMO or TMO Decision Case ID 202411974 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder … 24 Oct 2025 Maladministration Birmingham City Council (202412991) Case 202412991 · ASB/Abuse/Nuisance Decision Case ID 202412991 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy … 24 Oct 2025 Maladministration Birmingham City Council (202422793) Case 202422793 · Local Authority / ALMO or TMO Decision Case ID 202422793 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority Occupancy Secure Tenancy Date 24 … 24 Oct 2025 Maladministration Brighton and Hove City Council (202427879) Case 202427879 · Financial Decision Case ID 202427879 Decision type Investigation Landlord Brighton and Hove City Council Landlord type Local Authority / ALMO or … 24 Oct 2025 Reasonable Redress City of Westminster Council (202334157) Case 202334157 · Local Authority / ALMO or TMO Decision Case ID 202334157 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority Occupancy Secure Tenancy Date … 24 Oct 2025 Maladministration City of Wolverhampton Council (202423052) Case 202423052 · Local Authority / ALMO or TMO Decision Case ID 202423052 Decision type Investigation Landlord Wolverhampton City Council Landlord type Local Authority / ALMO or TMO Occupancy … 24 Oct 2025 Maladministration Haringey London Borough Council (202502673) Case 202502673 · Local Authority / ALMO or TMO Decision Case ID 202502673 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority Occupancy Assured Tenancy Date … 24 Oct 2025 Partial Maladministration Kingston upon Hull City Council (202424167) Case 202424167 · Local Authority / ALMO or TMO Decision Case ID 202424167 Decision type Investigation Landlord Kingston upon Hull City Council Landlord type Local Authority / ALMO or … 24 Oct 2025 Mediation South Kesteven District Council (202334681) Case 202334681 · Local Authority / ALMO or TMO Decision Case ID 202334681 Decision type Investigation Landlord South Kesteven District Council Landlord type Local Authority / ALMO or TMO … 24 Oct 2025 Partial Maladministration Southwark Council (202231578) Case 202231578 · ASB/Abuse/Nuisance Decision Case ID 202231578 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 24 Oct 2025 Maladministration Southwark Council (202315976) Case 202315976 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of noise nuisance and anti-social behaviour. Response to the … 24 Oct 2025 Maladministration Southwark Council (202331912) Case 202331912 · Local Authority / ALMO or TMO Decision Case ID 202331912 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder … 23 Oct 2025 Mediation Sandwell Metropolitan Borough Council (202326168) Case 202326168 · Local Authority / ALMO or TMO Decision Case ID 202326168 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 22 Oct 2025 Outside Jurisdiction Bournemouth, Christchurch and Poole Council (202306436) Case 202306436 · Planned Works Decision Case ID 202306436 Decision type Jurisdiction Landlord Bournemouth, Christchurch and Poole Council Landlord type Local Authority / ALMO or … 22 Oct 2025 Maladministration Bristol City Council (202339195) Case 202339195 · Financial Decision Case ID 202339195 Decision type Investigation Landlord Bristol City Council Landlord type Local Authority / ALMO or TMO Occupancy … 22 Oct 2025 Partial Maladministration City of Westminster Council (202427875) Case 202427875 · Local Authority / ALMO or TMO Decision Case ID 202427875 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO … 22 Oct 2025 Partial Maladministration Kirklees Metropolitan Borough Council (202429151) Case 202429151 · Managing Relations Decision Case ID 202429151 Decision type Investigation Landlord Kirklees Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 22 Oct 2025 Partial Maladministration Leeds City Council (202433052) Case 202433052 · Local Authority / ALMO or TMO Decision Case ID 202433052 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority Occupancy Secure Tenancy Date 22 … 22 Oct 2025 Maladministration London Borough of Camden Council (202505115) Case 202505115 · Managing Relations Decision Case ID 202505115 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 21 Oct 2025 Partial Maladministration Haringey London Borough Council (202427762) Case 202427762 · Local Authority / ALMO or TMO The complaint is about the resident’s: Reports of leaks. Reports of damp and mould. Complaint. 21 Oct 2025 Maladministration Portsmouth City Council (202333072) Case 202333072 · Local Authority / ALMO or TMO Decision Case ID 202333072 Decision type Investigation Landlord Portsmouth City Council Landlord type Local Authority Occupancy Secure Tenancy Date 21 … 21 Oct 2025 Reasonable Redress Southwark Council (202326338) Case 202326338 · Managing Relations Decision Case ID 202326338 Decision type Investigation Landlord Southwark Council Landlord type Local Authority Occupancy Secure Tenancy Date 21 October … 21 Oct 2025 Maladministration Southwark Council (202429299) Case 202429299 · Local Authority / ALMO or TMO Decision Case ID 202429299 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure …