The Riverside Group Limited (202445888)
The complaint is about the landlord’s handling of the resident’s: Reports of damp, mould and associated remedial works at the property. Complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Vivid Housing Limited (202421917)
The complaint is about the landlord's handling of the resident’s reports about repairs and pest access.
Wandle Housing Association Limited (202430750)
The resident’s complaint is about the landlord’s handling of repairs to the bathroom. We have also considered the landlord’s handling of the associated complaint.
Westward Housing Group Limited (202414474)
REPORT COMPLAINT 202414474 Westward Housing Group Limited 18 September 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Birmingham City Council (202330667)
The complaint is about the landlord’s handling of repairs to a gas pipe.
Clarion Housing Association Limited (202406013)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Clarion Housing Association Limited (202447149)
The complaint is about the landlord’s handling of damp and mould at the resident’s property.
Estuary Housing Association Limited (202442489)
The complaint is about the landlord’s response to the resident’s reports of damp and mould from 2024. We have also considered the landlord’s complaint handling as part of the investigation.
GreenSquareAccord Limited (202424976)
The complaint is about the landlord’s handling of the resident’s mutual exchange application.
Hyde Housing Association Limited (202328893)
The complaint is about the landlord’s handling of: The resident’s reports of loud music coming from a neighbouring property. The associated complaint.
London Borough of Wandsworth (202341764)
The complaint is about the landlord’s handling of the resident’s reports of noise transference from an upstairs neighbour. We have also considered the landlord’s complaints handling.
London & Quadrant Housing Trust (202401298)
The complaint is about the landlord’s decision to issue a notice of seeking possession (NOSP) and the way it served it.
London & Quadrant Housing Trust (202405211)
The complaint is about the landlord’s handling of: A bathroom water leak and associated damp and mould and electrical issues. The associated complaint.
London & Quadrant Housing Trust (202430917)
The complaint is about the landlord’s handling of balcony repairs.
Metropolitan Thames Valley Housing (MTV) (202321906)
The complaint is about the landlord’s handling of the resident’s: Concerns regarding his allocated parking space and the associated parking management. Complaint.
Paragon Asra Housing Limited (202228944)
The complaint is about the landlord's handling of the resident’s: Concerns about repairs following the end of the defects period. Request for CCTV. Request for information about a travel card and car club. Request for a prepaid envelope. Request for a notice for their car park space. We have also …
Paragon Asra Housing Limited (202421014)
The complaint is about the landlord’s: Handling of the installation of a new front door; Response to the resident’s reports of an odour from the front door; Complaint handling.
Rochdale Boroughwide Housing Limited (202339589)
REPORT COMPLAINT 202339589 Rochdale Boroughwide Housing Limited 17 September 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Sanctuary Housing Association (202338653)
The complaint is about the landlord’s handling of: The information given as part of the resident’s application for housing. The condition of the property upon moving in and the repairs needed. The associated complaint.
Torus62 Limited (202424582)
The complaint is about the landlord’s response to the resident’s concerns about the affordability of the property during the sign-up process.
Town and Country Housing (202344491)
The complaint is about the landlord's handling of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Town and Country Housing (202451395)
The complaint is about the landlord’s handling of damp and mould. We have also investigated the landlord’s complaint handling.
A2Dominion Housing Group Limited (202453488)
The complaint is about the landlord’s handling of the resident’s reports of excessive heat in communal corridors. We have also considered the landlord’s complaint handling.
Amplius Living (202423518)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs to communal lighting. Associated formal complaint.
City of Westminster Council (202331610)
The complaint is about the landlord’s: Handling of repairs reported by the resident. Handling of the resident’s request to be moved during planned major works. Refusal of the resident’s housing transfer application. We have also considered the landlord’s complaints handling.
Concept Housing Association CIC (202346982)
The complaint is about the landlord’s handling of the resident’s reports of: Excessive electricity payments. Damp and mould.
Cottsway Housing Association Limited (202409367)
The complaint is about the landlord’s response to the resident’s: Concerns regarding adaptation works completed to the driveway. Requests for repairs. Request to adapt the kitchen to make space for a dishwasher. We have also considered the landlord’s complaint handling as part of the investigation.
Golding Homes Limited (202317058)
The complaint is about the landlord’s handling of the resident’s reports of: Extractor fans not working in the kitchen and bathroom. A leak in the ceiling in the property. Mould in the property. Issues with electrics at the property . Noise and nuisance from children playing in the communal garden. …
London Borough of Croydon (202421223)
The complaint is about the landlord’s handling of:
London Borough of Hackney (202427755)
The complaint is about the landlord’s: Handling of the resident’s reports of a leak and the associated remedial repairs. Response to the resident's request for compensation to replace water damaged possessions. Response to the resident’s request for alternative permanent accommodation. Response to the resident's reports of racial discrimination. Complaint handling. …
Moat Homes Limited (202453000)
The complaint is about the landlord’s handling of the resident’s reports of a bedbug infestation at her property.
Notting Hill Genesis (202345749)
The complaint is about:
Portsmouth City Council (202451326)
This complaint is about how the landlord handled the resident’s application for a priority transfer.
Sanctuary Housing Association (202422260)
The complaint is about the landlord’s handling of the resident’s: Requests for repairs to the rear garden fence. Associated complaint.
Southern Housing (202329798)
REPORT COMPLAINT 202329798 Southern Housing 16 September 2025 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine […]
Southern Housing (202407062)
The complaint is about the landlord’s response to reports of noise. The landlord’s complaint handling is also considered.
Sovereign Network Group (202440787)
The complaint is about the landlord’s handling of the resident’s reports of: The installation of external wall insulation (EWI). A roof leak, damp and mould, and associated repairs. We have also considered the landlord’s complaint handling.
TBG Open Door Limited (202451000)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). We have investigated the landlord’s complaint handling.
Thirteen Housing Group Limited (202447568)
The complaint is about the landlord’s handling of: The resident’s reports of a pest infestation, the subsequent repairs and damage to her sofa. The resident’s reports of damp and mould. Electrical repairs in the property.
City of Westminster Council (202422404)
The complaint is about the landlord’s response to the resident’s reports of leaks, damp, and mould in the property. The Ombudsman will also consider the landlord’s complaint handling.
Clarion Housing Association Limited (202219860)
The complaint is about the landlord’s handling of: Repairs in the property prior to letting. Repairs in the property after letting. Rehousing the resident. We also considered the associated complaint handling.
Clarion Housing Association Limited (202427244)
The complaint is about the landlord’s: Handling of the resident’s reports of bed bugs at the property. Complaint handling.
London Borough of Camden Council (202431629)
The complaint is about the landlord’s handling of the resident’s request that it repaint the property’s hallway following a roof leak.
London Borough of Hackney (202444098)
The complaint is about the landlord handling of the resident’s reports of: inadequate heating and smoke in her property. low hot water pressure and drainage issues. leaks in the bathroom and subsequent repairs. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.
London Borough of Hackney (202446981)
This complaint is about the landlord’s handling of the resident’s reports of noise disturbance. We have also investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (202413538)
The complaint is about the landlord’s handling of: The resident’s reports of sewage leaking from the communal stack pipe onto his balcony. The resident’s concerns that it has not considered his human rights under article 8 of the Human Rights Act 1998 in dealing with the leaks. The associated complaint.
Peabody Trust (202310699)
The complaint is about the landlord’s handling of the resident’s: Reports of a leak from the flat above. Reports of noise nuisance from a neighbouring property and a nearby pub. Associated complaint.
Royal Borough Of Greenwich (202424700)
The complaint is about the landlord’s handling of the kitchen extractor fan replacement. The Ombudsman has also considered the landlord’s complaint handling.
Saffron Housing Trust Limited (202331597)
The resident’s complaint is about the landlord’s decision not to reimburse her for: Heating costs. Damaged belongings.
Soho Housing Association Limited (202427170)
The complaint is about the landlord's response to the resident's reports of harassment under the Equality Act 2010, intimidation, and targeted behaviour from a member of staff. We have also considered the landlord’s complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)