Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "Sanctuary Housing Association" ×

Showing 365 of 16,595 decisions matching "Sanctuary Housing Association"

Decisions

Most recent first
5 Mar 2026 Partial Maladministration Sanctuary Housing Association (202336319) Case 202336319 · ASB/Abuse/Nuisance Decision Case ID 202336319 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 5 … 27 Feb 2026 Maladministration Sanctuary Housing Association (202452495) Case 202452495 · Managing Relations Decision Case ID 202452495 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date … 26 Feb 2026 Partial Maladministration Sanctuary Housing Association (202301971) Case 202301971 · Financial Decision Case ID 202301971 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 26 … 13 Feb 2026 Maladministration Sanctuary Housing Association (202516965) Case 202516965 · Managing Relations Decision Case ID 202516965 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 13 … 12 Feb 2026 Partial Maladministration Sanctuary Housing Association (202401004) Case 202401004 · Managing Relations Decision Case ID 202401004 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 12 … 11 Feb 2026 No Maladministration Sanctuary Housing Association (202444075) Case 202444075 · Managing Relations Decision Case ID 202444075 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 11 … 9 Feb 2026 Reasonable Redress Sanctuary Housing Association (202326411) Case 202326411 · Managing Relations Decision Case ID 202326411 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Leaseholder Date 9 February … 3 Feb 2026 No Maladministration Sanctuary Housing Association (202425126) Case 202425126 · Managing Relations Decision Case ID 202425126 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 03 … 30 Jan 2026 Partial Maladministration Sanctuary Housing Association (202339908) Case 202339908 · ASB/Abuse/Nuisance Decision Case ID 202339908 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Secure Tenancy Date 30 … 30 Jan 2026 Reasonable Redress Sanctuary Housing Association (202419183) Case 202419183 · Managing Relations Decision Case ID 202419183 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 30 … 30 Jan 2026 Maladministration Sanctuary Housing Association (202519802) Case 202519802 · Managing Relations Decision Case ID 202519802 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 30 … 29 Jan 2026 Partial Maladministration Sanctuary Housing Association (202517455) Case 202517455 · Managing Relations Decision Case ID 202517455 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 29 … 27 Jan 2026 Maladministration Sanctuary Housing Association (202421161) Case 202421161 · Responsive repairs/activity Decision Case ID 202421161 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 27 … 26 Jan 2026 Partial Maladministration Sanctuary Housing Association (202440898) Case 202440898 · Estate Management Decision Case ID 202440898 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Shared Ownership Date 26 … 20 Jan 2026 Partial Maladministration Sanctuary Housing Association (202433492) Case 202433492 · Managing Relations Decision Case ID 202433492 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 20 … 20 Jan 2026 Reasonable Redress Sanctuary Housing Association (202439697) Case 202439697 · Responsive repairs/activity Decision Case ID 202439697 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 20 … 20 Jan 2026 Partial Maladministration Sanctuary Housing Association (202505775) Case 202505775 · Managing Relations Decision Case ID 202505775 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Leaseholder Date 20 January … 8 Jan 2026 Maladministration Sanctuary Housing Association (202340222) Case 202340222 · Managing Relations Decision Case ID 202340222 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 8 … 23 Dec 2025 Partial Maladministration Sanctuary Housing Association (202347034) Case 202347034 · Managing Relations Decision Case ID 202347034 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 23 … 23 Dec 2025 Maladministration Sanctuary Housing Association (202406879) Case 202406879 · ASB/Abuse/Nuisance Decision Case ID 202406879 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 23 … 17 Dec 2025 Maladministration Sanctuary Housing Association (202515635) Case 202515635 · Managing Relations Decision Case ID 202515635 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 17 … 15 Dec 2025 No Maladministration Sanctuary Housing Association (202432443) Case 202432443 · Estate Management Decision Case ID 202432443 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Leaseholder Date 15 December … 12 Dec 2025 Maladministration Sanctuary Housing Association (202515263) Case 202515263 · Managing Relations Decision Case ID 202515263 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 12 … 9 Dec 2025 Partial Maladministration Sanctuary Housing Association (202335314) Case 202335314 · ASB/Abuse/Nuisance Decision Case ID 202335314 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 9 … 9 Dec 2025 Partial Maladministration Sanctuary Housing Association (202439524) Case 202439524 · Managing Relations Decision Case ID 202439524 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 9 … 5 Dec 2025 Maladministration Sanctuary Housing Association (202419921) Case 202419921 · Managing Relations Decision Case ID 202419921 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Shared Ownership Date 05 … 28 Nov 2025 Partial Maladministration Sanctuary Housing Association (202411628) Case 202411628 · Managing Relations Decision Case ID 202411628 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 28 Nov 2025 Partial Maladministration Sanctuary Housing Association (202412363) Case 202412363 · ASB/Abuse/Nuisance Decision Case ID 202412363 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 28 Nov 2025 Maladministration Sanctuary Housing Association (202412843) Case 202412843 · Financial Decision Case ID 202412843 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 28 Nov 2025 Partial Maladministration Sanctuary Housing Association (202430575) Case 202430575 · Managing Relations Decision Case ID 202430575 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 28 Nov 2025 Partial Maladministration Sanctuary Housing Association (202430579) Case 202430579 · Managing Relations Decision Case ID 202430579 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 27 Nov 2025 Reasonable Redress Sanctuary Housing Association (202429536) Case 202429536 · Managing Relations Decision Case ID 202429536 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 27 … 26 Nov 2025 Partial Maladministration Sanctuary Housing Association (202342877) Case 202342877 · Estate Management Decision Case ID 202342877 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Leaseholder Date 26 November … 25 Nov 2025 Maladministration Sanctuary Housing Association (202418488) Case 202418488 · Managing Relations Decision Case ID 202418488 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Leaseholder Date 25 November … 25 Nov 2025 Partial Maladministration Sanctuary Housing Association (202428785) Case 202428785 · Managing Relations Decision Case ID 202428785 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 25 … 25 Nov 2025 Maladministration Sanctuary Housing Association (202504313) Case 202504313 · Managing Relations Decision Case ID 202504313 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 25 … 13 Nov 2025 Partial Maladministration Sanctuary Housing Association (202340521) Case 202340521 · Managing Relations Decision Case ID 202340521 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 13 … 12 Nov 2025 Partial Maladministration Sanctuary Housing Association (202343871) Case 202343871 · Managing Relations Decision Case ID 202343871 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Leaseholder Date 12 November … 10 Nov 2025 Partial Maladministration Sanctuary Housing Association (202404880) Case 202404880 · Managing Relations Decision Case ID 202404880 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 10 … 7 Nov 2025 Partial Maladministration Sanctuary Housing Association (202336033) Case 202336033 · Managing Relations Decision Case ID 202336033 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 7 … 7 Nov 2025 Partial Maladministration Sanctuary Housing Association (202413206) Case 202413206 · Managing Relations Decision Case ID 202413206 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 7 … 7 Nov 2025 Partial Maladministration Sanctuary Housing Association (202450021) Case 202450021 · Health and Safety (inc. building safety) Decision Case ID 202450021 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 7 … 3 Nov 2025 Partial Maladministration Sanctuary Housing Association (202531652) Case 202531652 · Financial Decision Case ID 202531652 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 3 … 31 Oct 2025 Partial Maladministration Sanctuary Housing Association (202405207) Case 202405207 · Managing Relations Decision Case ID 202405207 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 27 … 31 Oct 2025 Maladministration Sanctuary Housing Association (202440846) Case 202440846 · Managing Relations Decision Case ID 202440846 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Leaseholder Date 31 October … 30 Oct 2025 Partial Maladministration Sanctuary Housing Association (202348371) Case 202348371 · Managing Relations Decision Case ID 202348371 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 30 … 30 Oct 2025 Partial Maladministration Sanctuary Housing Association (202423876) Case 202423876 · Managing Relations dDecision Case ID 202423876 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 30 … 29 Oct 2025 Reasonable Redress Sanctuary Housing Association (202340567) Case 202340567 · Managing Relations Decision Case ID 202340567 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 29 … 29 Oct 2025 Partial Maladministration Sanctuary Housing Association (202427949) Case 202427949 · Managing Relations Decision Case ID 202427949 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 29 … 24 Oct 2025 Reasonable Redress Sanctuary Housing Association (202300480) Case 202300480 · Managing Relations Decision Case ID 202300480 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 24 …