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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 318 of 16,595 decisions matching "Hyde Housing Association Limited"

Decisions

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17 Mar 2026 Maladministration Hyde Housing Association Limited (202405598) Case 202405598 · Managing Relations Decision Case ID 202405598 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 5 Mar 2026 No Maladministration Hyde Housing Association Limited (202337077) Case 202337077 · Managing Relations Decision Case ID 202337077 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 4 Mar 2026 Maladministration Hyde Housing Association Limited (202333693) Case 202333693 · Managing Relations Decision Case ID 202333693 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Feb 2026 Partial Maladministration Hyde Housing Association Limited (202314832) Case 202314832 · ASB/Abuse/Nuisance Decision Case ID 202314832 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 26 Feb 2026 Maladministration Hyde Housing Association Limited (202344221) Case 202344221 · Financial Decision Case ID 202344221 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date … 25 Feb 2026 Reasonable Redress Hyde Housing Association Limited (202451015) Case 202451015 · Managing Relations Decision Case ID 202451015 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 25 Feb 2026 Maladministration Hyde Housing Association Limited (202509357) Case 202509357 · Managing Relations Decision Case ID 202509357 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 18 Feb 2026 Mediation Hyde Housing Association Limited (202411990) Case 202411990 · Financial Decision Case ID 202411990 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date … 11 Feb 2026 Outside Jurisdiction Hyde Housing Association Limited (202424524) Case 202424524 · Financial Decision Case ID 202424524 Decision type Jurisdiction Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Leasehold Date 11 … 9 Feb 2026 Partial Maladministration Hyde Housing Association Limited (202323792) Case 202323792 · Financial Decision Case ID 202323792 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 6 Feb 2026 Partial Maladministration Hyde Housing Association Limited (202341519) Case 202341519 · Managing Relations Decision Case ID 202341519 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 06 … 4 Feb 2026 No Maladministration Hyde Housing Association Limited (202415846) Case 202415846 · Health and Safety (inc. building safety) Decision Case ID 202415846 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 29 Jan 2026 Mediation Hyde Housing Association Limited (202329068) Case 202329068 · Responsive repairs/activity Decision Case ID 202329068 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date … 29 Jan 2026 Outside Jurisdiction Hyde Housing Association Limited (202423227) Case 202423227 · Financial Decision Case ID 202423227 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 29 … 27 Jan 2026 Reasonable Redress Hyde Housing Association Limited (202421001) Case 202421001 · Old Complaints Handling categories Decision Case ID 202421001 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 19 Jan 2026 Partial Maladministration Hyde Housing Association Limited (202518333) Case 202518333 · Managing Relations Decision Case ID 202518333 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 14 Jan 2026 Partial Maladministration Hyde Housing Association Limited (202518346) Case 202518346 · Estate Management Decision Case ID 202518346 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 6 Jan 2026 Partial Maladministration Hyde Housing Association Limited (202412881) Case 202412881 · Managing Relations Decision Case ID 202412881 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 22 Dec 2025 Maladministration Hyde Housing Association Limited (202409621) Case 202409621 · Managing Relations Decision Case ID 202409621 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 18 Dec 2025 Partial Maladministration Hyde Housing Association Limited (202407518) Case 202407518 · Enquiry stage Decision Case ID 202407518 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 16 Dec 2025 Maladministration Hyde Housing Association Limited (202505788) Case 202505788 · Managing Relations Decision Case ID 202505788 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 5 Dec 2025 Partial Maladministration Hyde Housing Association Limited (202507416) Case 202507416 · Managing Relations Decision Case ID 202507416 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 1 Dec 2025 Maladministration Hyde Housing Association Limited (202417706) Case 202417706 · ASB/Abuse/Nuisance The landlord had not responded in line with its complaint policy of the Code. 28 Nov 2025 Partial Maladministration Hyde Housing Association Limited (202230534) Case 202230534 · Financial Decision Case ID 202230534 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date … 28 Nov 2025 Partial Maladministration Hyde Housing Association Limited (202502398) Case 202502398 · Managing Relations Decision Case ID 202502398 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Nov 2025 Mediation Hyde Housing Association Limited (202328523) Case 202328523 · Responsive repairs/activity Decision Case ID 202328523 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Nov 2025 Reasonable Redress Hyde Housing Association Limited (202417115) Case 202417115 · Managing Relations Decision Case ID 202417115 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 27 … 26 Nov 2025 No Maladministration Hyde Housing Association Limited (202449388) Case 202449388 · Managing Relations Decision Case ID 202449388 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 26 Nov 2025 Partial Maladministration Hyde Housing Association Limited (202504817) Case 202504817 · Managing Relations Decision Case ID 202504817 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 25 Nov 2025 Mediation Hyde Housing Association Limited (202333799) Case 202333799 · Responsive repairs/activity Decision Case ID 202333799 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 21 Nov 2025 Maladministration Hyde Housing Association Limited (202331108) Case 202331108 · Managing Relations Decision Case ID 202331108 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 18 Nov 2025 Partial Maladministration Hyde Housing Association Limited (202404575) Case 202404575 · Managing Relations Decision Case ID 202404575 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 11 Nov 2025 Partial Maladministration Hyde Housing Association Limited (202342158) Case 202342158 · Managing Relations Decision Case ID 202342158 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 6 Nov 2025 Partial Maladministration Hyde Housing Association Limited (202439412) Case 202439412 · Managing Relations Decision Case ID 202439412 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 29 Oct 2025 Partial Maladministration Hyde Housing Association Limited (202328008) Case 202328008 · Managing Relations Decision Case ID 202328008 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Oct 2025 Partial Maladministration Hyde Housing Association Limited (202342593) Case 202342593 · Managing Relations Decision Case ID 202342593 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Oct 2025 Maladministration Hyde Housing Association Limited (202341134) Case 202341134 · Managing Relations Decision Case ID 202341134 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 21 Oct 2025 Partial Maladministration Hyde Housing Association Limited (202346113) Case 202346113 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: A damaged kitchen wall and cupboard (after removal … 16 Oct 2025 Maladministration Hyde Housing Association Limited (202337556) Case 202337556 · Managing Relations Decision Case ID 202337556 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 16 Oct 2025 Maladministration Hyde Housing Association Limited (202408862) Case 202408862 · Managing Relations Decision Case ID 202408862 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 30 Sep 2025 Partial Maladministration Hyde Housing Association Limited (202333699) Case 202333699 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: leaks from an upstairs property. noise nuisance and … 30 Sep 2025 Partial Maladministration Hyde Housing Association Limited (202404865) Case 202404865 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to reports of: Anti-social behaviour (ASB). Damage due to the ASB. 30 Sep 2025 No Maladministration Hyde Housing Association Limited (202426785) Case 202426785 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of a moth infestation in the property. 30 Sep 2025 Reasonable Redress Hyde Housing Association Limited (202445388) Case 202445388 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s requests for assistance with his rehousing needs. 29 Sep 2025 Reasonable Redress Hyde Housing Association Limited (202425028) Case 202425028 · Financial The resident’s complaint is about: The landlord’s handling of their request for service charge and building insurance information. The increase … 23 Sep 2025 Maladministration Hyde Housing Association Limited (202420990) Case 202420990 · Estate Management The complaint is about the landlord’s handling of the resident’s request for information about public access through her garden. We … 19 Sep 2025 Maladministration Hyde Housing Association Limited (202422217) Case 202422217 · Estate Management The complaint is about the landlord’s handling of: the resident’s reports of damage to garden furniture by contractors and a … 10 Sep 2025 Outside Jurisdiction Hyde Housing Association Limited (202420187) Case 202420187 · Financial This complaint is about estate management charges for the resident’s property, and the member landlord’s communication about those charges. 5 Sep 2025 Partial Maladministration Hyde Housing Association Limited (202347343) Case 202347343 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of leaks and associated damp. Complaint. 5 Sep 2025 Maladministration Hyde Housing Association Limited (202422113) Case 202422113 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of outstanding repairs. This report has also considered the …