Sovereign Network Group (202329702)
The complaint is about the landlord’s response to the resident’s reports of: Defects. Noise nuisance.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
The Riverside Group Limited (202337061)
The complaint is about the landlord’s handling of: repairs it committed to completing in a previous complaint. the resident’s associated complaint.
West Kent Housing Association (202325147)
The complaint is about the landlord’s: response to the resident's concerns about the communal grounds maintenance. handling of the complaint. We have also considered the landlord’s record keeping.
Clarion Housing Association Limited (202336711)
The complaint is about the landlord’s response to reports of damp and mould. We have also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202424751)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the communal entry fire doors. Reports of repairs to the intercom system. Concerns regarding staff conduct. We have also considered the landlord’s handling of the associated: Complaint. Record keeping.
GreenSquareAccord Limited (202405381)
The complaint is about: The landlord’s handling of the resident’s reports of noise. The landlord’s handling of the resident’s concerns about his personal data.
Home Group Limited (202441523)
The complaint is about the landlord’s handling of the resident’s concerns about communal defects including loss of heating and hot water and roof leaks. We have also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202422217)
The complaint is about the landlord’s handling of: the resident’s reports of damage to garden furniture by contractors and a garden theft the associated complaint
Leeds City Council (202450646)
The complaint is about the landlord’s handling of the resident’s concerns around staff conduct in relation to a report of Antisocial Behaviour (ASB).
London Borough of Camden Council (202412754)
This complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by the ingress of the smell of cannabis into her flat.
London Borough of Ealing (202431561)
The complaint is about the landlord’s handling of the resident’s request for compensation following a roof leak.
London Borough of Hillingdon (202452711)
The complaint is about the landlord’s handling of: The resident’s damp and mould reports and associated repairs. The resident’s complaint.
London & Quadrant Housing Trust (202347855)
The complaint is about the landlord's handling of the resident’s: reports to repair the balcony. reports of a pest infestation. associated complaint.
MHS Homes Ltd (202425775)
The complaint is about the landlord’s handling of: Repairs. Plastering repairs We have also investigated the landlord’s complaint handling.
Mid Suffolk District Council (202445120)
The complaint is about the landlord’s response to the resident’s reports of damp and mould. We have also investigated the landlord’s complaint handling.
NSAH (Alliance Homes) Limited (202412323)
The complaint is about the landlord’s handling of the resident’s concerns that it did not properly secure her home following a house fire. We have also looked at the landlord’s handling of the resident’s complaint.
Peabody Trust (202418742)
The complaint was about: The landlord’s response to the resident’s concerns about the landlord’s communication regarding a fire safety inspection. The landlord’s complaint handling.
Peabody Trust (202425616)
The resident’s complaint is about the landlord’s handling of: The process relating to temporary accommodation. His reports of condensation, damp, and mould. His complaint.
Richmond Housing Partnership Limited (202421923)
The complaint is about the landlord’s handling of: The resident’s requests for an inspection of the external brickwork. The resident’s complaint.
Royal Borough Of Greenwich (202414386)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) The Ombudsman has also considered the landlord’s complaint handling.
Salix Homes Limited (202338063)
The complaint is about the landlord’s handling of the: Resident’s concerns about vehicles obstructing emergency access to the block. Associated complaints.
Sanctuary Housing Association (202346463)
The complaint is about the landlord’s handling of the resident’s pest concerns. We have also investigated the landlord’s complaint handling.
Southern Housing (202220219)
The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould, and associated repairs within the property. Request for it to repair the windows and doors at the property. Concerns about damage to the garden path. Associated complaint.
Southern Housing (202427723)
The complaint is about the landlord’s handling of the resident’s: Reports about antisocial behaviour (ASB) and noise nuisance. Request for a housing transfer.
Sovereign Network Group (202449999)
The complaint is about the landlord’s handling of the resident’s concerns about: The replacement of window frames at the property. Insulation works at the property. We have also considered the landlord’s complaint handling.
Teign Housing (202342274)
The complaint is about the landlord’s handling of the resident’s reports of bathroom repairs. The Housing Ombudsman has also considered the landlord’s complaints handling.
Teign Housing (202448011)
The complaint is about the landlord’s handling of: The resident’s reports of disrepair and damp and mould. The resident’s reports of antisocial behaviour (ASB). The associated complaint.
The Guinness Partnership Limited (202338277)
The complaint is about the landlord's handling of the resident's reports of: A water leak in the kitchen. Broken gates.
The Guinness Partnership Limited (202340208)
The complaint is about the landlord’s handling of the resident’s reports of: Leaks, damp and mould. Water ingress into the electric fuse box.
Wythenshawe Community Housing Group Limited (202338453)
The complaint is about the landlord’s handling of: Antisocial behaviour (ASB). A request for a higher housing priority.
Abri Group Limited (202331031)
The complaint is about the landlord’s handling of: Kitchen adaptations.
Amplius Living (202323434)
The complaint is about the landlord’s handling of the resident’s reports of an overhanging tree. We have also investigated the landlord’s complaint handling.
City of Westminster Council (202432593)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould, and associated repairs within the property. Associated complaint.
Housing Solutions (202414087)
The complaint is about the landlord’s handling of: works to improve wall insulation in the property. the resident’s reports of window repairs. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Hackney (202427479)
The complaint is about the landlord’s handling of the resident’s reports of damp, mould and leaks at the property.
London Borough of Hammersmith and Fulham (202340356)
The complaint is about the landlord’s handling of the resident’s request for it to reconsider the external communal area arrangements. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Hammersmith and Fulham (202405556)
The complaint is about the landlord’s handling of reports of a leak effecting the leaseholder’s property.
London & Quadrant Housing Trust (202325886)
The complaint is about the landlord’s handling of: Gas repair work required at the property. The resident’s associated complaint.
London & Quadrant Housing Trust (202403569)
The complaint is about the landlord’s handling of the resident’s Right to Buy application from 2023.
London & Quadrant Housing Trust (202415483)
The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour. concerns about fire safety in the block. reports of the communal front door being unsecure. concerns about the cleanliness of the communal areas. The Ombudsman has also taken the decision to investigate the landlord’s handling of …
Metropolitan Thames Valley Housing (MTV) (202332644)
The complaint is about the landlord’s response to communal lift repairs.
Notting Hill Genesis (202435844)
The complaint is about the landlord’s handling of: The resident’s reports that the communal door was not secure. The resident’s reports that the bin store was not secure and was unclean. The resident’s reports that the flooring in the building is noisy. The resident’s reports of damp and mould. The …
One Vision Housing Limited (202437467)
The complaint is about the landlord’s handling of the resident’s reports of black specks in the hot water system at the property.
Origin Housing Limited (202445269)
The complaint is about the landlord’s handling of: A leak into the property. The damage caused to the property from the leaks.
Peabody Trust (202425849)
The resident’s complaint is about the landlord’s: Handling of the resident’s reports of anti-social behaviour (ASB). Complaint handling.
Peabody Trust (202441791)
The complaint is about the landlord’s handling of: The resident’s reports of outstanding repairs to the first floor windows, a bathroom window, and the back door in the property. The resident’s complaint.
Southern Housing (202348554)
The complaint is about the landlord’s handling of the resident’s concerns about the installation of a garden fence reducing the size of her garden. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.
South Tyneside Council (202424803)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould at the property. The Ombudsman has also considered the landlord’s complaint handling.
Southwark Council (202422298)
The complaint is about the landlord’s response to the resident’s concerns about service charges for major works.
Sovereign Network Group (202343694)
The resident’s complaint is about the landlord’s handling of: Hot water outages. Heating issues. The Ombudsman has also considered the landlord’s complaints handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)