Southern Housing (202413994)
The complaint is about the landlord’s handling of queries raised by the resident about the building’s intercom system. We have also considered the landlord’s complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Aster Group Limited (202403568)
The complaint is about the landlord’s handling of the resident’s: Request for replacement windows and reports of damp and mould. Associated complaint.
Clarion Housing Association Limited (202430240)
The complaint is about the landlord’s handling of the resident’s: rehousing requests. associated complaint.
Livv Housing Group (202502090)
The complaint is about the landlord’s handling of the resident’s concerns about mobility scooter storage, and her request for reasonable adjustments. We have also considered the landlord’s complaint handling.
London Borough of Camden Council (202446702)
The complaint is about the landlord’s handling of: The resident’s reports of a roof leak. The resident’s complaint.
London Borough of Camden Council (202501402)
The complaint is about the landlord’s handling of the resident’s reports of outstanding repairs, damp and mould, and staff conduct.
London Borough of Hounslow (202339645)
The complaint is about the landlord's response to the resident’s: concerns that the property is too cold and draughty. reports about the temperature of the water, problems with the water pressure and a chemical smell from the hot water cylinder. associated request for a combi boiler to be installed.
Metropolitan Thames Valley Housing (MTV) (202333949)
The complaint is about the landlord’s response to damaged personal property and contractor conduct during the resident’s temporary move. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.
North Tyneside Council (202330528)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.
Orbit Housing Association Limited (202443467)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and related repairs. The resident’s complaint.
Paragon Asra Housing Limited (202422993)
The complaint is about the landlord’s handling of the resident’s: Reports of fly-tipping and waste in communal areas, and communication with the resident. Complaint.
Southern Housing (202431230)
The resident’s complaint is about the landlord’s refusal to pay for repairs to a fridge-freezer.
Southern Housing (202453288)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property and the associated repairs. Request for a management move.
South Tyneside Council (202331185)
The complaint is about the landlord’s handling of repairs to the roof.
The Guinness Partnership Limited (202340094)
The complaint is about the landlord’s handling of: the condition of the resident’s property on let and the handling of the linked repairs the resident’s report of a dog attack
Torus62 Limited (202417468)
The complaint is about the landlord’s handling of: damp and mould repairs while the resident was decanted the resident’s reports the kitchen was fitted without a sufficient gap for his fridge freezer the resident’s request for more electrical sockets in the living room the resident’s request to replace or compensate …
Vivid Housing Limited (202400024)
REPORT COMPLAINT 202400024 Vivid Housing Limited 12 September 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
A2Dominion Housing Group Limited (202450029)
The complaint is about the landlord's handling of the resident’s: Reports of noise nuisance from a neighbouring gym. Service charge queries.
Birmingham City Council (202323103)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
bpha Limited (202417102)
The complaint is about the landlord’s handling of a repair to the patio door of the resident’s home. We have also looked at the landlord’s handling of the resident’s complaint.
Clarion Housing Association Limited (202343596)
The complaint is about the landlord’s handling of: Repairs to the windows. Repairs to the boiler. The complaint.
Eastlight Community Homes Limited (202232142)
This complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in his property. Reports of damage to his personal belongings. Request for rehousing.
ForHousing Limited (202415730)
The complaint is about the landlord’s: Response to the resident’s concerns about the standard of its repairs to her property. Complaint handling.
Incommunities Limited (202347575)
The complaint is about the landlord’s handling of: Reports of damp and mould in the property. The associated complaint.
London Borough of Islington (202329050)
The complaint is about the landlord’s handling of the resident’s housing assignment application.
London Borough of Newham (202218560)
The complaint is about the landlord’s response to the resident’s reports of: A banging noise from the roof. Birds nesting in the extractor fan. A roof leak in August 2021. Low water pressure and banging pipes. We have also investigated the landlord’s: Complaint handling. Record keeping.
Newlon Housing Trust (202324954)
The complaint is about the landlord’s handling of: the resident’s reports of window repairs. the resident’s complaint.
Norwich City Council (202421372)
The complaint is about the landlord’s: Handling of remedial works following a leak. Response to the resident’s reports of damage to personal belongings.
Paragon Asra Housing Limited (202448549)
The complaint is about the landlord’s response to the resident’s reports of: damp and mould at the property. anti-social behaviour (ASB) from her neighbour. The Ombudsman has also investigated the landlord’s handling of the complaint.
Places for People Group Limited (202328891)
The complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Handling of the associated complaint.
Rooftop Housing Association Limited (202327056)
The complaint is about the landlord’s handling of the resident’s reports of a leak resulting in damp and mould. We have also investigated the landlord’s complaint handling.
Sandwell Metropolitan Borough Council (202417205)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in a bedroom.
Southern Housing (202329683)
The complaint is about the landlord’s: Communication about legal action against the resident’s neighbour. Response to the resident’s request to be moved. Handling of the associated complaint.
Southern Housing (202500448)
The complaint is about the landlord’s handling of: The resident’s reports concerning repairs to the external communal lighting. The associated complaint.
Southwark Council (202333717)
The complaint is about the landlord’s handling of the resident’s reports of: Leaks, damp, and mould at the property. Repairs to windows. We have also considered the landlord’s complaint handling.
Stonewater Limited (202417872)
The complaint is about the landlord’s handling of: The resident’s reports of grounds maintenance issues in the communal garden. The associated complaint.
A2Dominion Housing Group Limited (202334401)
This complaint is about the landlord’s handling of repairs to the carpet in the communal area.
City of Westminster Council (202422062)
The complaint is about the landlord’s handling of the resident’s: Request for a parking space and concerns about the allocation of parking spaces. Associated complaint.
Clarion Housing Association Limited (202401899)
The complaint is about the landlord’s response to the resident’s: request for an adaptation to a communal pathway. reports that the condition of her neighbour’s garden was affecting her property. reports about the standard of repairs to her kitchen window and bath. request for upgrades to her heating system.
Clarion Housing Association Limited (202421255)
The complaint is about the landlord’s: Section 20 process for replacement windows. Response to the resident’s concerns about the replacement windows and related consultation process. Complaint handling.
Freebridge Community Housing Limited (202425047)
The complaint is about the landlord’s handling of the resident’s report of: Excess cold and unaffordable fuel bills. Disrepair to front door. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.
GreenSquareAccord Limited (202453111)
The complaint is about the landlord’s handing of damp in the property and associated repairs.
Hyde Housing Association Limited (202420187)
This complaint is about estate management charges for the resident’s property, and the member landlord’s communication about those charges.
Irwell Valley Housing Association Limited (202425825)
The complaint is about the landlord’s: Response to the resident’s concerns about a management transfer between properties A and B, including communal security. Complaint handling.
Jigsaw Homes Group Limited (202347973)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Concerns about the management move process. Concerns about staff conduct. The Ombudsman has also considered the landlord's complaint handling.
London Borough of Hammersmith and Fulham (202335312)
The complaint is about the landlord’s: Handling of the resident’s report of a leak into the bathroom. Complaint handling.
London Borough of Lambeth (202338811)
The complaint is about the landlord’s handling of the resident’s: Report of a faulty light fitting. Formal complaint.
London Borough of Lambeth (202403717)
The complaint is about the landlord’s handling of: The resident’s reports of the communal lifts breaking down. The associated complaint.
London & Quadrant Housing Trust (202431128)
The complaint is about the landlord’s: Handling of a leak and the condition of the bathroom. Handling of repairs. The landlord’s complaint handling is also considered.
Peabody Trust (202334037)
The complaint is about the landlord’s response to the resident’s reports of leaks and anti-social behaviour (ASB) by a neighbour. We have also investigated the landlord’s complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)