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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 271 of 16,595 decisions matching "Southwark Council"

Decisions

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26 Feb 2026 Maladministration Southwark Council (202425084) Case 202425084 · Local Authority / ALMO or TMO Decision Case ID 202425084 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 24 Feb 2026 Partial Maladministration Southwark Council (202408002) Case 202408002 · Local Authority / ALMO or TMO Decision Case ID 202408002 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 18 Feb 2026 Maladministration Southwark Council (202503168) Case 202503168 · Local Authority / ALMO or TMO Please Decision Case ID 202503168 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy … 17 Feb 2026 Partial Maladministration Southwark Council (202403106) Case 202403106 · Local Authority / ALMO or TMO Decision Case ID 202403106 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 10 Feb 2026 Maladministration Southwark Council (202434183) Case 202434183 · Local Authority / ALMO or TMO Decision Case ID 202434183 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 9 Feb 2026 Maladministration Southwark Council (202451019) Case 202451019 · Local Authority / ALMO or TMO Decision Case ID 202451019 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder … 9 Feb 2026 Maladministration Southwark Council (202451951) Case 202451951 · Managing Relations Decision Case ID 202451951 Decision type Investigation Landlord Southwark Council Landlord type Local Authority Occupancy Secure Tenancy Date 09 February … 20 Jan 2026 Outside Jurisdiction Southwark Council (202425439) Case 202425439 · Responsive repairs/activity Decision Case ID 202425439 Decision type Jurisdiction Landlord Southwark Council Landlord type Local Authority Occupancy Secure Tenancy Date 20 January … 18 Dec 2025 Partial Maladministration Southwark Council (202435193) Case 202435193 · Managing Relations Decision Case ID 202435193 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 12 Dec 2025 Maladministration Southwark Council (202339206) Case 202339206 · Health and Safety (inc. building safety) Decision Case ID 202339206 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 5 Dec 2025 Maladministration Southwark Council (202325237) Case 202325237 · Local Authority / ALMO or TMO Decision Case ID 202325237 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 2 Dec 2025 Partial Maladministration Southwark Council (202416814) Case 202416814 · Managing Relations Decision Case ID 202416814 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 28 Nov 2025 Maladministration Southwark Council (202422153) Case 202422153 · Local Authority / ALMO or TMO Decision Case ID 202422153 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Assured … 28 Nov 2025 Partial Maladministration Southwark Council (202501001) Case 202501001 · Managing Relations Decision Case ID 202501001 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder … 27 Nov 2025 Reasonable Redress Southwark Council (202404949) Case 202404949 · Managing Relations Decision Case ID 202404949 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 26 Nov 2025 Maladministration Southwark Council (202334637) Case 202334637 · Managing Relations ;Decision Case ID 202334637 Decision type Investigation Landlord Southwark Council Landlord type Local Authority Occupancy Secure Tenancy Date 26 November … 21 Nov 2025 Maladministration Southwark Council (202428472) Case 202428472 · Managing Relations Decision Case ID 202428472 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 20 Nov 2025 Maladministration Southwark Council (202415795) Case 202415795 · Local Authority / ALMO or TMO Decision Case ID 202415795 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder … 13 Nov 2025 Partial Maladministration Southwark Council (202343570) Case 202343570 · Local Authority / ALMO or TMO Decision Case ID 202343570 Decision type Investigation Landlord Southwark Council Landlord type Local Authority Occupancy Secure Tenancy Date 13 November … 10 Nov 2025 Reasonable Redress Southwark Council (202400316) Case 202400316 · Managing Relations Decision Case ID 202400316 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 6 Nov 2025 Maladministration Southwark Council (202308062) Case 202308062 · Local Authority / ALMO or TMO `Decision Case ID 202308062 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Assured … 30 Oct 2025 Reasonable Redress Southwark Council (202415470) Case 202415470 · Local Authority / ALMO or TMO Decision Case ID 202415470 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder … 29 Oct 2025 Maladministration Southwark Council (202406172) Case 202406172 · Local Authority / ALMO or TMO We found that the landlord had not set out extensions in a timely way and had not updated the resident … 27 Oct 2025 Partial Maladministration Southwark Council (202411974) Case 202411974 · Local Authority / ALMO or TMO Decision Case ID 202411974 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder … 24 Oct 2025 Partial Maladministration Southwark Council (202231578) Case 202231578 · ASB/Abuse/Nuisance Decision Case ID 202231578 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 24 Oct 2025 Maladministration Southwark Council (202315976) Case 202315976 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of noise nuisance and anti-social behaviour. Response to the … 24 Oct 2025 Maladministration Southwark Council (202331912) Case 202331912 · Local Authority / ALMO or TMO Decision Case ID 202331912 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder … 21 Oct 2025 Reasonable Redress Southwark Council (202326338) Case 202326338 · Managing Relations Decision Case ID 202326338 Decision type Investigation Landlord Southwark Council Landlord type Local Authority Occupancy Secure Tenancy Date 21 October … 21 Oct 2025 Maladministration Southwark Council (202429299) Case 202429299 · Local Authority / ALMO or TMO Decision Case ID 202429299 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 17 Oct 2025 Maladministration Southwark Council (202428780) Case 202428780 · Local Authority / ALMO or TMO Decision Case ID 202428780 Decision type Investigation Landlord Southwark Council Landlord type Local Authority Occupancy Secure Tenancy Date 17 October … 16 Oct 2025 No Maladministration Southwark Council (202328109) Case 202328109 · Local Authority / ALMO or TMO Decision Case ID 202328109 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder … 8 Oct 2025 Maladministration Southwark Council (202343514) Case 202343514 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a water leak. 3 Oct 2025 Maladministration Southwark Council (202424441) Case 202424441 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: A leak from above. The formal complaint. 3 Oct 2025 Reasonable Redress Southwark Council (202425793) Case 202425793 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of the loss of heating and hot water. 3 Oct 2025 Maladministration Southwark Council (202426170) Case 202426170 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of the loss of heating and hot water. We … 30 Sep 2025 Maladministration Southwark Council (202332723) Case 202332723 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of repairs. The level of compensation offered by the landlord. The Ombudsman will … 29 Sep 2025 Maladministration Southwark Council (202347068) Case 202347068 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of a leak and the associated damage. We have … 29 Sep 2025 Reasonable Redress Southwark Council (202441489) Case 202441489 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of loss of heating and hot water. We have … 29 Sep 2025 No Maladministration Southwark Council (202448650) Case 202448650 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). We have also considered the … 23 Sep 2025 Maladministration Southwark Council (202340597) Case 202340597 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about a major works programme. Response to some related … 18 Sep 2025 No Maladministration Southwark Council (202422298) Case 202422298 · Financial The complaint is about the landlord’s response to the resident’s concerns about service charges for major works. 9 Sep 2025 Maladministration Southwark Council (202415210) Case 202415210 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB). We have also considered the landlord’s complaint … 8 Sep 2025 Maladministration Southwark Council (202416413) Case 202416413 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of foxes causing noise nuisance and disturbance. The Ombudsman … 8 Sep 2025 Maladministration Southwark Council (202421325) Case 202421325 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of: The resident’s reports of window issues. The associated complaint. 2 Sep 2025 Partial Maladministration Southwark Council (202317287) Case 202317287 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s claims of a conflict of interest in regard to a … 29 Aug 2025 Partial Maladministration Southwark Council (202418614) Case 202418614 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of: Her reported concerns about anti-social behaviour. Her reported concerns about noise … 28 Aug 2025 Partial Maladministration Southwark Council (202443027) Case 202443027 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s housing application. 27 Aug 2025 Partial Maladministration Southwark Council (202324588) Case 202324588 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the leaseholder’s report of a leak. We have also investigated the landlord’s … 27 Aug 2025 No Maladministration Southwark Council (202422663) Case 202422663 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s request for a service charge repayment plan. 27 Aug 2025 Partial Maladministration Southwark Council (202445302) Case 202445302 · Managing Relations The complaint is about the resident’s report of a leak causing damp and mould at the property. We have also …