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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "Metropolitan Thames Valley Housing (MTV)" ×

Showing 318 of 16,595 decisions matching "Metropolitan Thames Valley Housing (MTV)"

Decisions

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31 Mar 2026 Maladministration Metropolitan Thames Valley Housing (MTV) (202346688) Case 202346688 · Managing Relations Decision Case ID 202346688 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Secure Tenancy … 27 Feb 2026 No Maladministration Metropolitan Thames Valley Housing (MTV) (202233381) Case 202233381 · ASB/Abuse/Nuisance Decision Case ID 202233381 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Shared Ownership … 20 Feb 2026 Maladministration Metropolitan Thames Valley Housing (MTV) (202322016) Case 202322016 · Financial Decision Case ID 202322016 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Shared Ownership … 9 Feb 2026 Reasonable Redress Metropolitan Thames Valley Housing (MTV) (202427931) Case 202427931 · Managing Relations Decision Case ID 202427931 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy … 4 Feb 2026 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202526600) Case 202526600 · ASB/Abuse/Nuisance Decision Case ID 202526600 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Shared Ownership … 30 Jan 2026 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202500663) Case 202500663 · ASB/Abuse/Nuisance Decision Case ID 202500663 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy … 29 Jan 2026 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202417780) Case 202417780 · ASB/Abuse/Nuisance Decision Case ID 202417780 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy … 27 Jan 2026 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202507182) Case 202507182 · Financial Decision Case ID 202507182 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Secure Tenancy … 15 Jan 2026 Maladministration Metropolitan Thames Valley Housing (MTV) (202511861) Case 202511861 · Managing Relations Decision Case ID 202511861 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Secure Tenancy … 14 Jan 2026 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202513415) Case 202513415 · Managing Relations Decision Case ID 202513415 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy … 13 Jan 2026 Outside Jurisdiction Metropolitan Thames Valley Housing (MTV) (202205696) Case 202205696 · Moving/Buying/Selling Home Decision Case ID 202205696 Decision type Jurisdiction Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy … 8 Jan 2026 Maladministration Metropolitan Thames Valley Housing (MTV) (202405596) Case 202405596 · Financial Decision Case ID 202405596 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Leaseholder Date … 24 Dec 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202419575) Case 202419575 · Managing Relations Decision Case ID 202419575 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy … 19 Dec 2025 Reasonable Redress Metropolitan Thames Valley Housing (MTV) (202415087) Case 202415087 · Managing Relations Decision Case ID 202415087 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy … 16 Dec 2025 Outside Jurisdiction Metropolitan Thames Valley Housing (MTV) (202322810) Case 202322810 · Financial Decision Case ID 202322810 Decision type Jurisdiction Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Freeholder Date … 16 Dec 2025 Reasonable Redress Metropolitan Thames Valley Housing (MTV) (202341680) Case 202341680 · Financial Decision Case ID 202341680 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Shared Ownership … 15 Dec 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202336410) Case 202336410 · Financial Decision Case ID 202336410 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Shared Ownership … 12 Dec 2025 Mediation Metropolitan Thames Valley Housing (MTV) (202338591) Case 202338591 · Estate Management Decision Case ID 202338591 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy … 9 Dec 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202400313) Case 202400313 · Managing Relations Decision Case ID 202400313 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy … 3 Dec 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202432397) Case 202432397 · Responsive repairs/activity Decision Case ID 202432397 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy … 28 Nov 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202334602) Case 202334602 · Managing Relations Decision Case ID 202334602 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy … 28 Nov 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202428784) Case 202428784 · Managing Relations Decision Case ID 202428784 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Leaseholder Date … 27 Nov 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202333995) Case 202333995 · Financial Decision Case ID 202333995 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Shared Ownership … 27 Nov 2025 Reasonable Redress Metropolitan Thames Valley Housing (MTV) (202413755) Case 202413755 · Financial Decision Case ID 202413755 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Shared Ownership … 26 Nov 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202421884) Case 202421884 · Managing Relations Decision Case ID 202421884 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Shared Ownership … 25 Nov 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202433437) Case 202433437 · Old Complaints Handling categories Decision Case ID 202433437 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Shared Ownership … 12 Nov 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202331910) Case 202331910 · Old Complaints Handling categories Decision Case ID 202331910 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Shorthold … 5 Nov 2025 Reasonable Redress Metropolitan Thames Valley Housing (MTV) (202336744) Case 202336744 · Estate Management Decision Case ID 202336744 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy … 5 Nov 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202439920) Case 202439920 · Managing Relations Decision Case ID 202439920 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Shorthold … 4 Nov 2025 Reasonable Redress Metropolitan Thames Valley Housing (MTV) (202404828) Case 202404828 · Managing Relations The landlord recognised its failings and offered suitable redress to put things right. The compensation offered exceeds our remedies guidance, … 31 Oct 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202424716) Case 202424716 · Financial Decision Case ID 202424716 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Leaseholder Date … 31 Oct 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202428004) Case 202428004 · Estate Management Decision Case ID 202428004 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Leaseholder Date … 30 Oct 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202304757) Case 202304757 · ASB/Abuse/Nuisance Decision Case ID 202304757 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy … 27 Oct 2025 Mediation Metropolitan Thames Valley Housing (MTV) (202340236) Case 202340236 · Managing Relations Decision Case ID 202340236 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Shared Ownership … 27 Oct 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202402637) Case 202402637 · Managing Relations Decision Case ID 202402637 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Shorthold … 27 Oct 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202410220) Case 202410220 · Managing Relations Decision Case ID 202410220 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy … 27 Oct 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202503698) Case 202503698 · Managing Relations Decision Case ID 202503698 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy … 24 Oct 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202412860) Case 202412860 · Managing Relations Decision Case ID 202412860 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Leaseholder Date … 23 Oct 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202428530) Case 202428530 · Managing Relations Decision Case ID 202428530 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Leaseholder Date … 22 Oct 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202336683) Case 202336683 · Managing Relations Decision Case ID 202336683 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy … 14 Oct 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202447347) Case 202447347 · Managing Relations Decision Case ID 202447347 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy … 7 Oct 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202324724) Case 202324724 · Managing Relations The complaint is about the landlord’s handling of: Leaks in the property and the associated repairs. The resident’s complaint. 7 Oct 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202406744) Case 202406744 · Managing Relations The landlord’s handling of the resident’s reports of a roof leak causing water damage. We have also considered the landlord’s … 1 Oct 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202325331) Case 202325331 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repairs, in particular: A leak from the roof … 30 Sep 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202453198) Case 202453198 · ASB/Abuse/Nuisance The resident has complained about: The landlord’s response to the resident’s reports of noise from a neighbouring property. The landlord’s … 26 Sep 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202452705) Case 202452705 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a leaking roof and the associated damp and … 26 Sep 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202502432) Case 202502432 · Managing Relations The complaint is about the landlord’s handling of leaks, damp and mould in the resident’s property. We have also considered … 24 Sep 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202451146) Case 202451146 · Managing Relations The resident’s complaint is about the landlords handling of: Damp and mould, and the associated repairs. The associated complaint. 18 Sep 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202332644) Case 202332644 · Old Estate Management categories The complaint is about the landlord’s response to communal lift repairs. 17 Sep 2025 Reasonable Redress Metropolitan Thames Valley Housing (MTV) (202321906) Case 202321906 · Estate Management The complaint is about the landlord’s handling of the resident’s: Concerns regarding his allocated parking space and the associated parking …