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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 490 of 16,595 decisions matching "London & Quadrant Housing Trust (L&Q)"

Decisions

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13 Aug 2025 Partial Maladministration London & Quadrant Housing Trust (202330012) Case 202330012 · Financial REPORT COMPLAINT 202330012 London & Quadrant Housing Trust (L&Q) 13 August 2025 Our approach The Housing Ombudsman’s approach to investigating … 30 Jun 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202425991) Case 202425991 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Complaint. 16 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202319234) Case 202319234 · Managing Relations The complaint is about the landlord’s handling of: The resident’s disrepair claim, including the associated repairs. Repairs to the resident’s … 13 Jun 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202433017) Case 202433017 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s request to be rehoused on medical grounds. 12 Jun 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202314421) Case 202314421 · Managing Relations The complaint is about the landlord’s handling of: Repairs and maintenance at the resident’s property. The associated complaint. 11 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202305740) Case 202305740 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of the condition of the lawn. The landlord’s complaint … 10 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202321365) Case 202321365 · Managing Relations REPORT COMPLAINT 202321365 London & Quadrant Housing Trust (L&Q) 10 June 2025 Our approach The Housing Ombudsman’s approach to investigating … 10 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202330297) Case 202330297 · Managing Relations The complaint is about the landlord’s handling of: the resident’s concerns about the replacement of her toilet flush. the associated … 10 Jun 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202435195) Case 202435195 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about cold temperatures within the property. The Ombudsman has … 9 Jun 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202308958) Case 202308958 · Financial The complaint is about the landlord’s response to the resident’s request for compensation for a damaged fridge freezer. We have … 9 Jun 2025 No Maladministration London & Quadrant Housing Trust (L&Q) (202326538) Case 202326538 · Estate Management The complaint is about the landlord’s handling of parking allocation at the development. 3 Jun 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202316861) Case 202316861 · Managing Relations The complaint is about the landlord’s communication about a kitchen replacement. The Ombudsman has also investigated the landlord’s complaint handling. 3 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202330453) Case 202330453 · Managing Relations The complaint is about the landlord’s handling of unpleasant smells in the resident’s property. The Service has also considered the … 30 May 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202318061) Case 202318061 · Financial The complaint is about the landlord’s handling of the resident’s reports of: Requests for repairs following water ingress into the … 30 May 2025 Mediation London & Quadrant Housing Trust (L&Q) (202325052) Case 202325052 · Responsive repairs/activity The complaint is about the landlord's handling of repairs to the communal stopcock. 30 May 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202430110) Case 202430110 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould. We have also assessed the … 29 May 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202327380) Case 202327380 · Managing Relations REPORT COMPLAINT 202327380 London & Quadrant Housing Trust (L&Q) 29 May 2025 Our approach The Housing Ombudsman’s approach to investigating … 29 May 2025 Mediation London & Quadrant Housing Trust (L&Q) (202327547) Case 202327547 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs at the resident’s property. 29 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202418392) Case 202418392 · Managing Relations The complaint is about the landlord’s response to leaks in the resident’s property including reported damage to the ceiling, hallway, … 29 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202424163) Case 202424163 · Responsive repairs/activity The complaint is about the landlord’s handling of works within the resident’s bathroom and kitchen. 29 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202427925) Case 202427925 · Managing Relations The complaint is about the landlord’s handling of: Water leaks from the flat above, including repairs and damp and mould. … 28 May 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202230057) Case 202230057 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and the subsequent repairs. Reports … 27 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202434596) Case 202434596 · Managing Relations The complaint is about the: Landlord’s handling of snagging works. Letter the landlord issued following an altercation. We have also … 23 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202313414) Case 202313414 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a broken immersion heater and his request for … 23 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202412073) Case 202412073 · Estate Management The complaint is about the landlord’s handling of: the resident’s concerns that cleaning and management services were not being provided. … 19 May 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202213634) Case 202213634 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a leak into their property from the flat … 19 May 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202328590) Case 202328590 · Managing Relations This complaint is about the landlord’s handling of the resident’s concerns about the conduct of a member of its staff. 17 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202307107) Case 202307107 · Estate Management The complaint is about the landlord’s handling of: The resident’s concerns about parking and antisocial behaviour (ASB). The associated complaint. 16 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202321865) Case 202321865 · Estate Management The complaint is about the landlord’s handling of the resident’s reports about issues with the flower bed in her garden. 15 May 2025 Maladministration London & Quadrant Housing Trust (202421680) Case 202421680 · Managing Relations REPORT COMPLAINT 202421680 London & Quadrant Housing Trust (L&Q) 22 September 2025 Our approach The Housing Ombudsman’s approach to investigating … 15 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202307153) Case 202307153 · Financial The complaint is about the landlord’s handling of: The resident’s service charge queries. The resident’s reports about the conduct of … 15 May 2025 No Maladministration London & Quadrant Housing Trust (L&Q) (202319900) Case 202319900 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damaged flooring, damp, and mould in the … 15 May 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202321145) Case 202321145 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Requests for repairs to the boiler. Associated complaint. 15 May 2025 No Maladministration London & Quadrant Housing Trust (L&Q) (202323179) Case 202323179 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s requests for it to: replace the front and back doors. … 15 May 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202337502) Case 202337502 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a roof leak. Associated complaint. 15 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202434180) Case 202434180 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. Repairs. This Service has also … 14 May 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202424815) Case 202424815 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a leaking roof and associated damp and mould … 13 May 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202300355) Case 202300355 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of a broken front door lock. Associated complaint. 12 May 2025 Outside Jurisdiction London & Quadrant Housing Trust (L&Q) (202303582) Case 202303582 · Financial The complaint is about the landlord’s handling of the resident’s service charge. 12 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202305700) Case 202305700 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of repairs to a communal lift. 12 May 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202324021) Case 202324021 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of delays in completing repairs to the communal doors … 9 May 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202214674) Case 202214674 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports that he was unable to use his parking space. … 9 May 2025 Severe Maladministration London & Quadrant Housing Trust (L&Q) (202314975) Case 202314975 · Managing Relations The complaint is about the landlord’s handling of: repairs following a leak from the upstairs property. the associated complaint. 8 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202217416) Case 202217416 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about cyclical decorations and outstanding repairs to her property. … 8 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202317243) Case 202317243 · Managing Relations The complaint is about: The landlord’s handling of balcony repairs, the erected scaffolding, and the resulting pigeon infestation. The associated … 8 May 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202331174) Case 202331174 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repairs to the communal lifts. The Ombudsman has … 8 May 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202339089) Case 202339089 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a loss of heating and hot water. We … 7 May 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202321012) Case 202321012 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repairs to the kitchen. We have also considered … 7 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202348214) Case 202348214 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Requests for balcony window repairs. Reports of leaks in the … 6 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202301773) Case 202301773 · Responsive repairs/activity The landlord’s handling of repairs to the front door and windows.