Walsall Housing Group Limited (202445292)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Waverley Borough Council (202332453)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from a neighbouring property. The Ombudsman has also considered the landlord’s complaint handling.
West Kent Housing Association (202348418)
The complaint is about the landlord’s handling of the resident’s concerns and reports of: Repairs including damp and mould, insulation issues, and a bathroom leak. Rewiring works and associated temporary accommodation.
Clarion Housing Association Limited (202316810)
The complaint is about the landlord’s response to the resident’s reports of a leak. We have also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202438074)
The complaint is about the landlord’s handling of the resident’s: reports of heating and hot water issues. associated complaint.
Great Places Housing Association (202301430)
The complaint is about the landlord’s handling of the resident’s reports of: A leak in the kitchen and associated damage to his laminate flooring. His request to have an area of his back garden paved.
Home Group Limited (202405842)
The complaint is about the landlord’s: Response to the resident’s reports about damp and mould in his property. Complaint handling.
Hyde Housing Association Limited (202420990)
The complaint is about the landlord’s handling of the resident’s request for information about public access through her garden. We have also considered the landlord’s handling of the resident’s complaint.
London Borough of Camden Council (202347174)
The complaint is about the landlord’s handling of: The resident’s reports of repairs required to fix the heating. The resident’s request for a refund of related heating service charges. The associated complaint.
London Borough of Camden Council (202452256)
The resident’s complaint is about the landlord’s handling of damp in the property. We have also assessed the landlord’s complaint handling.
London Borough of Hammersmith and Fulham (202449861)
The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould and associated repairs. Complaint handling.
London Borough of Islington (202419503)
The complaint is about: The time taken for the landlord to remove scaffolding. The landlord’s response to the leaseholder’s report of damage caused to the property by scaffolding it had erected. We have also considered the landlord’s complaint handling as part of the investigation.
London & Quadrant Housing Trust (202340986)
The complaint is about the landlord’s response to the resident’s report of a power surge in the property. This investigation has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202401288)
This complaint is about the landlord’s response to the resident’s reports of noise nuisance and anti social behaviour (ASB). We have also investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (202406860)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and the associated repairs. The resident’s complaint.
Midland Heart Limited (202441493)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs in the bathroom and associated damp and mould. Reports of issues with the heating system. Concerns about the communal laundry facility. The Ombudsman has also considered the landlord’s complaint handling.
Moat Homes Limited (202413752)
The complaint is about the landlord’s response to the resident’s request for the landlord to reimburse loss of earnings for appointments relating to surveys and repairs within the property.
Notting Hill Genesis (202307459)
The complaint is about the landlord’s handling of the resident’s request to be re-housed. The Ombudsman has also investigated the landlord’s handling of the complaint.
One Manchester Limited (202329265)
The complaint is about the landlord’s handling of: The resident’s reports about the condition of her kitchen. The resident’s reports about graffiti.
Oxford City Council (202404375)
The complaint is about how the landlord handled: the resident’s reports of damp and mould. the resident’s reports of antisocial behaviour. We have also considered the landlord’s complaint handling.
Peabody Trust (202330474)
The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB); Request for sensor lighting. The Ombudsman has considered the landlord’s complaint handling.
Sanctuary Housing Association (202500351)
The resident has complained about the landlord’s response to the resident’s reports of damp and mould.
Sanctuary Housing Association (202502044)
The complaint is about the landlord’s handling of bathroom repairs.
Southwark Council (202340597)
The complaint is about the landlord’s: Response to the resident’s concerns about a major works programme. Response to some related welfare issues, including an allegation of discrimination. Complaint handling.
Sovereign Network Group (202338287)
The complaint is about the landlord’s response to the resident’s concerns about the cleaning services it provided, and the associated repairs.
Sovereign Network Group (202444520)
The complaint is about the landlord’s handling of a shower rail repair.
Stonewater Limited (202323307)
The complaint is about the landlord’s: Handling of the resident’s report of roof repairs and damp issues in her home. Complaint handling.
Stonewater Limited (202447159)
The complaint is about the landlord’s handling of the resident’s reports of a roof leak and subsequent damp and mould.
Teachers’ Housing Association Limited (202430988)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Associated complaint.
The Riverside Group Limited (202338208)
The complaint is about the landlord’s handling of the resident’s reports of garden flooding. The landlord’s handling of the complaint has also been considered.
The Riverside Group Limited (202453289)
The complaint is about the landlord's decision to report property damage to the police.
Yorkshire Housing Limited (202404784)
The complaint is about how the landlord handled the resident’s reports of damp and mould.
B3 Living Limited (202327551)
The complaint is about the landlord’s handling of reports of restricted access to a shared area.
Bolton at Home Limited (202402454)
The complaint is about the landlord’s handling of cladding repairs and its response to a request for compensation relating to heating costs.
bpha Limited (202300447)
The complaint is about the landlord’s handling of the resident’s reports of noise from a communal boiler. We have also considered the landlord’s handling of the associated complaint.
Brighton and Hove City Council (202340117)
The complaint is about the landlord’s response to the resident’s reports of no hot water at the property.
Bury Metropolitan Borough Council (202338362)
The complaint is about the landlord's handling of: The resident’s reports of issues with her neighbour. The resident’s queries about the wellbeing charge and concerns about changes to nighttime care provision. We will also consider the landlord’s complaint handling.
Citizen Housing Group Limited (202317398)
The complaint is about: The resident’s access to his vehicle being restricted by the landlord. The landlord attempting to conduct electrical safety checks at the property.
GreenSquareAccord Limited (202446563)
The complaint is about the landlord’s handling of damp and mould in the resident’s home. We have also assessed the landlord’s complaint handling.
Guildford Borough Council (202422292)
The complaint is about the landlord’s handling of the resident’s: Tenancy while she was away from the property. Son’s vulnerabilities while she was away from the property. Associated complaint.
Haringey London Borough Council (202308169)
The complaint is about the landlord’s: Handling of the resident’s reports of damp, mould, and the associated property repairs. Response to the resident’s reports of a faulty kitchen window. Response to the resident’s request for it to replace household appliances. Complaint handling.
Haringey London Borough Council (202500562)
The resident’s complaint is about the landlord’s handling of: Damp and mould and draughts in her property. The information held on its records. Her request to be rehoused. The complaint.
Housing Solutions (202332388)
The complaint is about the landlord’s: Response to reports of noise nuisance. Handling of a window repair. Handling of heating repairs. Response to reports of damp and mould. Handling of repairs to wall and ceiling cracks. Handling of a communal lift repair. Maintenance of bins in the communal area. Processing …
Leeds City Council (202450473)
The complaint is about the landlord’s handling of the resident’s reports of CCTV in his neighbour’s property.
London Borough of Hackney (202449791)
The complaint is about the landlord’s handling of the resident’s: Reports of a leak from the bathroom skylight. Associated complaint.
London & Quadrant Housing Trust (202405373)
The complaint is about the landlord’s handling of the resident’s: request to succeed her mother’s tenancy. complaint.
London & Quadrant Housing Trust (202421083)
The complaint is about the landlord’s handling of the resident’s reports of a leak at the property. The Ombudsman has also considered the landlord’s complaint handling.
Luton Borough Council (202342309)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB), including noise nuisance. We have also considered the landlord’s complaint handling.
Notting Hill Genesis (202432622)
This complaint is about the landlord’s handling of the resident’s: Reports that her floor was sinking. Reports of rodents in her property. This complaint is also about the landlord’s handling of the associated complaint.
Paragon Asra Housing Limited (202300437)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)