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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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14 Mar 2024 No Maladministration Homes Plus Limited (202309279) Case 202309279 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns of its staff member’s conduct regarding allegations made against … 14 Mar 2024 No Maladministration LiveWest Homes Limited (202231126) Case 202231126 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for a request for a bathroom upgrade. 14 Mar 2024 Maladministration Stonewater Limited (202221127) Case 202221127 · Estate Management The complaint is about the landlord's handling of the resident’s reports of unsatisfactory ground maintenance. 14 Mar 2024 No Maladministration Yorkshire Housing Limited (202208452) Case 202208452 · Old Property Condition migrated-2025 The complaint is about the landlord's response to the resident’s concerns regarding the patio door. 13 Mar 2024 Maladministration Clarion Housing Association Limited (202200379) Case 202200379 · Information and data management The complaint is about the landlord’s handling of a windows repair. The Ombudsman has also considered the landlord’s: Record keeping. … 13 Mar 2024 No Maladministration Clarion Housing Association Limited (202203294) Case 202203294 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of and response to: the resident’s reports of antisocial behaviour (ASB). the resident's … 12 Mar 2024 Maladministration Arawak Walton Housing Association Limited (202221248) Case 202221248 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to reports of ongoing damp and mould. 12 Mar 2024 Maladministration Castles & Coasts Housing Association Limited (202221875) Case 202221875 · Managing Relations The complaint is about the landlord’s handling of the sale of the late resident’s property. The Ombudsman has also considered … 12 Mar 2024 Partial Maladministration Richmond Housing Partnership Limited (202302569) Case 202302569 · Estate Management The complaint is about the landlord’s response to the resident’s concerns of: Mould in the property. Communal lift repairs and … 11 Mar 2024 Maladministration Ashton Pioneer Homes Limited (202229724) Case 202229724 · Managing Relations The complaint is about: The landlords handling of the resident’s concerns regarding staff conduct. The landlord’s complaint handling. 11 Mar 2024 Partial Maladministration Clarion Housing Association Limited (202204243) Case 202204243 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Reports of a leak and damp and mould in the resident’s bathroom. … 11 Mar 2024 Maladministration One Housing Group Limited (202227379) Case 202227379 · Financial The complaint is about the landlord's response to the resident's concerns about service charges. 11 Mar 2024 Partial Maladministration Paradigm Housing Group Limited (202208841) Case 202208841 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: report of repairs required to the windows and front door. … 11 Mar 2024 Partial Maladministration Places for People Group Limited (202229662) Case 202229662 · Managing Relations The complaint is about the landlords: Delays in providing requested information for the sale of the property. Complaint handling. 11 Mar 2024 Reasonable Redress Platform Housing Group Limited (202231124) Case 202231124 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of repairs required at the property. Request for rehousing. 11 Mar 2024 Maladministration The Guinness Partnership Limited (202228241) Case 202228241 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of reports of delays in communication by the sustainability team. 11 Mar 2024 Maladministration The Riverside Group Limited (202225303) Case 202225303 · Old Property Condition migrated-2025 The resident’s complaint is about how the landlord has handled his reports about outstanding repairs to a boundary fence. 8 Mar 2024 Maladministration Clarion Housing Association Limited (202017591) Case 202017591 · ASB/Abuse/Nuisance This complaint is about how the landlord handled: The resident’s reports of noise nuisance, antisocial behaviour and tenancy breaches from … 8 Mar 2024 Reasonable Redress Clarion Housing Association Limited (202213067) Case 202213067 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of the annual gas safety inspection at the resident’s property and its communication. … 8 Mar 2024 Maladministration Hyde Housing Association Limited (202232838) Case 202232838 · Managing Relations The complaint is about: The landlord’s handling of garage repairs and subsequent recommended adaptations. The landlord’s complaint handling has also … 8 Mar 2024 Partial Maladministration Places for People Group Limited (202219590) Case 202219590 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the kitchen. The resident’s decant from the property. The resident’s … 8 Mar 2024 Maladministration The Guinness Partnership Limited (202202231) Case 202202231 · Estate Management The resident’s complaint is about: The landlord’s handling of requests for improvement in the maintenance of the communal garden. The … 8 Mar 2024 Partial Maladministration Together Housing Association Limited (202213905) Case 202213905 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Handling of the resident's managed … 7 Mar 2024 Partial Maladministration Clarion Housing Association Limited (202301923) Case 202301923 · Managing Relations The complaint is about the landlord’s: Response to reports of damp and mould. Response to window repairs. Handling of the … 7 Mar 2024 Maladministration Onward Homes Limited (202304956) Case 202304956 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of reports of antisocial behaviour (ASB). Delay in the painting of the property. … 7 Mar 2024 Maladministration Spitalfields Housing Association Limited (202003302) Case 202003302 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of the resident’s request for information about the removal and replacement of cladding … 7 Mar 2024 Maladministration Stonewater Limited (202233065) Case 202233065 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to windows and doors at the property. 6 Mar 2024 No Maladministration Longhurst Group Limited (202227002) Case 202227002 · Managing Relations The complaint is about: The landlord’s handling of a toilet leak and a request for a deep clean. The landlord’s … 6 Mar 2024 Outside Jurisdiction Red Kite Community Housing Limited (202209900) Case 202209900 · Financial The landlord's response to reports of roof tiles falling onto the resident’s partner’s car during a storm. The landlord's delay … 6 Mar 2024 Maladministration Together Housing Association Limited (202301176) Case 202301176 · Managing Relations The complaint is about: The landlord’s handling of reports of damp and mould in the property. The landlord’s handling of … 6 Mar 2024 Partial Maladministration Wandle Housing Association Limited (202217208) Case 202217208 · Managing Relations The complaint is about: The landlord's response to a request for windows to be replaced. The landlord's handling of a … 5 Mar 2024 Outside Jurisdiction Abri Group Limited (202230217) Case 202230217 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of damp and mould in the resident’s property. 4 Mar 2024 Partial Maladministration Nottingham City Homes Limited (202121932) Case 202121932 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Decision to allocate a single point of contact to the resident (SPOC). Investigation in … 1 Mar 2024 Maladministration Thirteen Housing Group Limited (202207896) Case 202207896 · Managing Relations The complaint is regarding the landlord’s: Handling of repairs. Response to reports of damp. Level of communication with the resident. 29 Feb 2024 Partial Maladministration Accent Housing Limited (202116235) Case 202116235 · Financial The complaint is about; The landlord's response to the resident's reports of having no heating and hot water. The landlord's … 29 Feb 2024 No Maladministration Bromsgrove District Housing Trust Limited (202215495) Case 202215495 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s application for rehousing. The landlord’s handling of the resident’s reports … 29 Feb 2024 Maladministration Chisel Limited (202217838) Case 202217838 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Request for repairs or replacement of the bathroom and repairs … 29 Feb 2024 Partial Maladministration Clarion Housing Association Limited (202210131) Case 202210131 · Financial The resident complained about the landlord’s handling of: her reports that it had not provided a FENSA certificate. the administration … 29 Feb 2024 Partial Maladministration Clarion Housing Association Limited (202219576) Case 202219576 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Anti-social behaviour (ASB). A pest infestation. The Ombudsman … 29 Feb 2024 Maladministration ForHousing Limited (202220869) Case 202220869 · Managing Relations The complaint is about: The landlord’s handling of repairs in the property because of damp and mould. The landlord’s handling … 29 Feb 2024 Partial Maladministration Golding Homes Limited (202219616) Case 202219616 · Managing Relations REPORT COMPLAINT 202219616 Golding Homes Limited 29 February 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 29 Feb 2024 Partial Maladministration Grand Union Housing Group Limited (202205396) Case 202205396 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s repairs reports about: Leaks to gutters that led to a … 29 Feb 2024 Maladministration GreenSquareAccord Limited (202302023) Case 202302023 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns that fencing has been installed over the boundary line … 29 Feb 2024 Maladministration Hexagon Housing Association Limited (202100259) Case 202100259 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of the resident’s reports of anti-social behaviour. 29 Feb 2024 Maladministration Hexagon Housing Association Limited (202210306) Case 202210306 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of repairs needed to her balcony. Complaint. 29 Feb 2024 Maladministration Home Group Limited (202227295) Case 202227295 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. 29 Feb 2024 Partial Maladministration Home Group Limited (202233674) Case 202233674 · Estate Management The complaint is about the: Landlord’s handling of the resident’s request for a parking space. Landlord’s handling of the repair … 29 Feb 2024 Partial Maladministration Hyde Housing Association Limited (202127492) Case 202127492 · Financial The complaint is about. The residents request for compensation for damaged personal items. The landlords response to the residents reports … 29 Feb 2024 Maladministration Orbit Group Limited (202220757) Case 202220757 · Financial The complaint is about the landlord’s response to the resident’s: Request for information relating to her service charge for grounds … 29 Feb 2024 Partial Maladministration Portobello Housing Co-operative Limited (202117768) Case 202117768 · ASB/Abuse/Nuisance The complaint is about: The resident’s reports of discrimination and harassment by the landlord for his health issues and disabilities. …