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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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29 Feb 2024 Maladministration Silva Homes Limited (202225552) Case 202225552 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of damp and mould problems in the resident’s home. 29 Feb 2024 Partial Maladministration Southern Housing Group Limited (202204723) Case 202204723 · Estate Management The complaint is about: The landlord’s response to the resident’s report of various repairs. The landlord’s response to the resident’s … 29 Feb 2024 Maladministration Southern Housing Group Limited (202207242) Case 202207242 · Information and data management The complaint is about the landlord's handling of: the repairs to the resident’s property in relation to: the roof. the … 29 Feb 2024 Partial Maladministration Stonewater Limited (202223019) Case 202223019 · Estate Management The complaint is about the landlord’s handling of: The impact on the resident of a dispute with an energy supplier. … 29 Feb 2024 Partial Maladministration The Guinness Partnership Limited (202227530) Case 202227530 · Financial The complaint is about: The landlord's handling of repairs following water ingress. The landlord’s response to the resident's concerns about … 29 Feb 2024 Partial Maladministration The Riverside Group Limited (202221892) Case 202221892 · Financial This complaint is about the landlord’s handling of: The resident’s queries about her service charge. The associated complaint. 29 Feb 2024 Maladministration Vivid Housing Limited (202228847) Case 202228847 · Managing Relations The complaint is about: The landlord’s handling of garden drainage works including the replacement of the resident’s shed. The landlord’s … 28 Feb 2024 Maladministration Clarion Housing Association Limited (202206745) Case 202206745 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the property, including leaks, subsidence and cracks in the ceilings … 28 Feb 2024 Partial Maladministration Clarion Housing Association Limited (202220769) Case 202220769 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s data in relation to her being identified as the complainant … 28 Feb 2024 Reasonable Redress Clarion Housing Association Limited (202229282) Case 202229282 · Managing Relations This complaint is about the landlord’s handling of: Latent defects in the resident’s bathroom. The associated complaint. 28 Feb 2024 Partial Maladministration East Midlands Housing Group Limited (202217915) Case 202217915 · ASB/Abuse/Nuisance The complaint is about: The landlords handling of the resident’s request for a subject to access request (SAR). The landlords … 28 Feb 2024 Maladministration ForHousing Limited (202206393) Case 202206393 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of a collapsed drain and its handling of the … 28 Feb 2024 Maladministration Home Group Limited (202215876) Case 202215876 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handing of his reports of Anti Social Behaviour (“ASB”) and his complaint. 28 Feb 2024 Outside Jurisdiction Hyde Housing Association Limited (202305311) Case 202305311 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Pest infestations. Outstanding repairs to the bathroom. Associated … 28 Feb 2024 Maladministration ‘Johnnie’ Johnson Housing Trust Limited (202222109) Case 202222109 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of a sewage leak. 28 Feb 2024 Partial Maladministration One Manchester Limited (202101389) Case 202101389 · Health and Safety (inc. building safety) The complaint is about the: Landlord’s handling of an electrical inspection and follow on works. Landlord’s decision to get an … 28 Feb 2024 Maladministration Richmond Housing Partnership Limited (202223343) Case 202223343 · Estate Management The complaint is about: The landlord’s handling of repairs to communal doors and lighting. The landlord’s response to the resident’s … 28 Feb 2024 Partial Maladministration Soho Housing Association Limited (202121347) Case 202121347 · Managing Relations The complaint is about the landlord’s handling of: A planned bathroom replacement. Its knowledge and information management, in relation to … 28 Feb 2024 Maladministration Stonewater Limited (202221722) Case 202221722 · Managing Relations The complaint is about the landlord’s handling of the redeployment of the resident warden. 28 Feb 2024 Reasonable Redress Stonewater Limited (202231044) Case 202231044 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a leak in the kitchen and the level … 28 Feb 2024 Maladministration The Guinness Partnership Limited (202218161) Case 202218161 · Managing Relations The complaint is about the landlord’s handling of: The void works and the resident’s reports of repair issues upon moving … 28 Feb 2024 Maladministration The Guinness Partnership Limited (202218443) Case 202218443 · Financial The complaint is about: The landlord’s handling of the residents reports of damage to a window blind and sofa. The … 28 Feb 2024 Partial Maladministration The Riverside Group Limited (202231255) Case 202231255 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered … 28 Feb 2024 Maladministration The Riverside Group Limited (202304703) Case 202304703 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: A leak and the associated damp and mould. … 28 Feb 2024 Partial Maladministration Thirteen Housing Group Limited (202117526) Case 202117526 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s: Reports of noise nuisance and anti-social behaviour (ASB). Request to … 28 Feb 2024 No Maladministration Thirteen Housing Group Limited (202225861) Case 202225861 · Managing Relations The complaint is about the landlord’s handling of reports about staff conduct. 28 Feb 2024 Partial Maladministration Yorkshire Housing Limited (202218179) Case 202218179 · ASB/Abuse/Nuisance The complaint concerns the landlord’s handling of: The resident’s concerns about the padlock on the communal back gate. The resident’s … 27 Feb 2024 Maladministration A2Dominion Housing Group Limited (202208692) Case 202208692 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of loss of heating in the property. The Ombudsman … 27 Feb 2024 Maladministration A2Dominion Housing Group Limited (202216290) Case 202216290 · Estate Management The complaint is about the landlord’s response to the resident’s reports of water ingress to his flat due to leaks … 27 Feb 2024 Maladministration bpha Limited (202124310) Case 202124310 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. The landlord’s handling of the complaint … 27 Feb 2024 Maladministration Clarion Housing Association Limited (202314636) Case 202314636 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: a communal bin shed not being secure. reports about fly-tipping. the resident's … 27 Feb 2024 Maladministration GreenSquareAccord Limited (202125886) Case 202125886 · Estate Management The complaint is about: The landlord’s response to the resident’s reports about changes made to the communal garden by a … 27 Feb 2024 Partial Maladministration Hyde Housing Association Limited (202126531) Case 202126531 · Managing Relations The complaint concerns the landlord’s handling of: The resident’s reporting of damp and mould in the property. Repairs to the … 27 Feb 2024 Partial Maladministration Hyde Housing Association Limited (202218155) Case 202218155 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports regarding the air source heat pump and solar panels. … 27 Feb 2024 Partial Maladministration Incommunities Limited (202219765) Case 202219765 · Financial The complaint is about the landlord’s handling of the resident’s concerns about: Repairs required to her home as part of … 27 Feb 2024 Partial Maladministration Midland Heart Limited (202121105) Case 202121105 · Estate Management The complaint is about the landlord’s handling of the resident’s requests: That the cleaners stop using bleach or strong chemical … 27 Feb 2024 Maladministration One Housing Group Limited (202224679) Case 202224679 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of leaks to the property and subsequent damp and … 27 Feb 2024 Maladministration Ongo Homes Limited (202219039) Case 202219039 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the residents’ complaint about delays progressing their Right to Acquire application. 27 Feb 2024 Maladministration Orbit Group Limited (202201763) Case 202201763 · Managing Relations The complaint concerns the condition of the property at the start of the tenancy. The Ombudsman has also considered the … 27 Feb 2024 Maladministration Places for People Group Limited (202212799) Case 202212799 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of reports of damage to the building, paving, and the management company’s response. … 27 Feb 2024 No Maladministration Six Town Housing Limited (202225898) Case 202225898 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for part of the communal garden to be separated … 27 Feb 2024 Maladministration Wandle Housing Association Limited (202224519) Case 202224519 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of a heating and hot water repair. Complaint handling. 26 Feb 2024 Maladministration Accent Housing Limited (202233159) Case 202233159 · Information and data management This complaint is about the landlord’s handling of repairs. The Ombudsman has also considered the landlord’s record keeping. 26 Feb 2024 Partial Maladministration Bromford Housing Group Limited (202204989) Case 202204989 · ASB/Abuse/Nuisance The complaint is about the way the landlord handled the resident’s: Reports of noise nuisance and antisocial behaviour (ASB); Reports … 26 Feb 2024 Maladministration Hexagon Housing Association Limited (202210842) Case 202210842 · Financial The complaint is about: The landlord’s handling of requests for service charges information, including the level of service provided. The … 26 Feb 2024 Partial Maladministration Southern Housing Group Limited (202218185) Case 202218185 · Information and data management The complaint is about the landlord’s handling of: a bird infestation in the resident’s property. the resident’s decant. a heating … 26 Feb 2024 Partial Maladministration Walsall Housing Group Limited (202209749) Case 202209749 · Managing Relations The complaint is about the landlord’s: Handling of reports of a rodent infestation. Response to a request for temporary housing. … 23 Feb 2024 Partial Maladministration Clarion Housing Association Limited (202213946) Case 202213946 · Information and data management This complaint is about the landlord’s: Response to the resident’s reports of mould; Handling of recommended aids and adaptations; Response … 23 Feb 2024 Reasonable Redress Nottingham City Homes Limited (202228693) Case 202228693 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damage to her kitchen cupboards. 23 Feb 2024 No Maladministration Walsall Housing Group Limited (202205983) Case 202205983 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: The resident’s reports of issues with the water supply. Remedial works following …