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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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26 Mar 2024 Maladministration Hyde Housing Association Limited (202124820) Case 202124820 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of disrepair in the property. A replacement kitchen. The … 26 Mar 2024 Maladministration Hyde Housing Association Limited (202214409) Case 202214409 · Managing Relations The complaint is about the landlord’s: handling of reports of damp and mould. response to the resident’s request to be … 26 Mar 2024 No Maladministration Jigsaw Homes Group Limited (202218543) Case 202218543 · Managing Relations The complaint is around: The condition of the property when the resident moved in. The landlord’s handling of the resident’s … 26 Mar 2024 Maladministration Magna Housing Limited (202225432) Case 202225432 · Managing Relations The complaint is about the landlord’s handling of the resident’s request to repair the front door. The Ombudsman has also … 26 Mar 2024 Maladministration Onward Homes Limited (202223253) Case 202223253 · Old Complaints Handling categories The complaint is about the landlord’s handling of sewerage repairs and the level of compensation offered to the resident. The … 26 Mar 2024 Partial Maladministration Southern Housing Group Limited (202215874) Case 202215874 · Managing Relations The complaint is about: The landlord’s management of repairs at the resident’s property. The landlord’s handling of reports of damp … 25 Mar 2024 Maladministration A2Dominion Housing Group Limited (202112428) Case 202112428 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s request to be permanently rehoused. 25 Mar 2024 Maladministration Abri Group Limited (202233917) Case 202233917 · Financial The complaint is about the landlord’s handling of: The resident's reports of damp and mould in her property. The resident’s … 25 Mar 2024 Maladministration Chelmer Housing Partnership Limited (202122681) Case 202122681 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance and her … 25 Mar 2024 Maladministration Clarion Housing Association Limited (202226481) Case 202226481 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of an abandoned property. The Ombudsman has also investigated … 25 Mar 2024 Maladministration Hyde Housing Association Limited (202216709) Case 202216709 · Managing Relations The complaint is about: The landlord’s response to reports of a reoccurring roof leak. The associated complaint handling. 25 Mar 2024 Partial Maladministration Irwell Valley Housing Association Limited (202224154) Case 202224154 · Financial The complaint is about the landlord’s handling of the resident’s: Concern about the time taken to replace the wooden walkways … 25 Mar 2024 Maladministration Orbit Group Limited (202228138) Case 202228138 · Managing Relations The landlord’s handling of: The resident’s request to staircase to 100% ownership of the property. The related complaint. 25 Mar 2024 Maladministration Southern Housing Group Limited (202111872) Case 202111872 · Information and data management REPORT COMPLAINT 202111872 Southern Housing Group Limited 25 March 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 22 Mar 2024 Maladministration A2Dominion Housing Group Limited (202208921) Case 202208921 · Managing Relations REPORT COMPLAINT 202208921 A2Dominion Housing Group Limited 22 March 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 22 Mar 2024 Partial Maladministration A2Dominion Housing Group Limited (202303578) Case 202303578 · Estate Management The complaint is about the landlord’s handling of communal lift repairs. This service has also considered the landlord’s handling of … 22 Mar 2024 Partial Maladministration Abri Group Limited (202312131) Case 202312131 · Estate Management The complaint is about the landlord’s: Response to outstanding repairs to the property. Response to communal repair and service provision … 22 Mar 2024 Partial Maladministration Clarion Housing Association Limited (202225025) Case 202225025 · Managing Relations This complaint is about the landlord’s handling of: Reports of damp and mould at the property. Reports of outstanding repairs … 22 Mar 2024 Partial Maladministration Livin Housing Limited (202121611) Case 202121611 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s concerns about the loft insulation. The landlord’s handling of the … 22 Mar 2024 Maladministration Origin Housing Limited (202231047) Case 202231047 · Managing Relations The complaint is about the landlord’s handling of a request for a management transfer. The Ombudsman has also considered the … 22 Mar 2024 Maladministration Southern Housing Group Limited (202207125) Case 202207125 · Managing Relations The complaint is about the landlord’s handling of the resident’s: new build property defects; associated complaint. 22 Mar 2024 Maladministration Southern Housing Group Limited (202215836) Case 202215836 · Managing Relations The complaint is about the landlord’s response to the resident about: Damp and mould on a bathroom ceiling. A request … 21 Mar 2024 Maladministration Bromford Housing Group Limited (202109189) Case 202109189 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB) in the block, including fly-tipping, … 21 Mar 2024 Maladministration Eastlight Community Homes Limited (202213536) Case 202213536 · Managing Relations The complaint is about: The conduct of the landlord’s contractors and its notification of appointments. How the landlord responded to … 21 Mar 2024 No Maladministration Karbon Homes Limited inc Byker Community Trust (202222468) Case 202222468 · Health and Safety (inc. building safety) This complaint is about the landlord’s response to the resident’s concerns about the removal of a stairlift to the communal … 21 Mar 2024 Maladministration Raven Housing Trust Limited (202213716) Case 202213716 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of: Issues with the bathroom extractor fan. Problems with … 21 Mar 2024 Reasonable Redress Stonewater Limited (202305674) Case 202305674 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of a silverfish infestation linked to damp in and around the property. 21 Mar 2024 Maladministration The Guinness Partnership Limited (202305064) Case 202305064 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of ASB. Complaint handling. 20 Mar 2024 Reasonable Redress Clarion Housing Association Limited (202210484) Case 202210484 · Managing Relations The complaint is about: The landlord’s decision to evict the resident and dispose of her personal belongings from the property. … 20 Mar 2024 Partial Maladministration Karbon Homes Limited inc Byker Community Trust (202228987) Case 202228987 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour. Concerns about the allocation of the … 20 Mar 2024 Maladministration One Housing Group Limited (202219629) Case 202219629 · Information and data management The resident’s complaint is about the landlord’s handling of repairs to the property. The landlord’s record keeping has also been … 20 Mar 2024 Maladministration Southern Housing Group Limited (202302042) Case 202302042 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The complaint. 20 Mar 2024 Partial Maladministration Together Housing Association Limited (202226532) Case 202226532 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the property. The resident’s complaint. 19 Mar 2024 Maladministration Accent Housing Limited (202230744) Case 202230744 · Managing Relations The complaint is about the landlords handling of the resident’s: Reports of window repairs. Associated complaint. 19 Mar 2024 Partial Maladministration Bromford Housing Group Limited (202216722) Case 202216722 · Information and data management The complaint is about the landlord’s handling of: Repairs to the resident’s over bath shower screen. The formal complaint, including … 19 Mar 2024 Maladministration Clarion Housing Association Limited (202231277) Case 202231277 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s mutual exchange. Repairs to the property following the mutual exchange. … 18 Mar 2024 Reasonable Redress Aster Group Limited (202209256) Case 202209256 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s prospective purchase of a shared ownership property. 18 Mar 2024 Partial Maladministration Clarion Housing Association Limited (202200595) Case 202200595 · Managing Relations The complaint is about: The landlord’s handling of the resident’s report of a leak. The landlord’s handling of the resident’s … 18 Mar 2024 Maladministration Clarion Housing Association Limited (202215143) Case 202215143 · Financial The complaint is about: The landlord’s handling of a decant following a fire at the resident’s property, including the resident’s … 18 Mar 2024 Maladministration Clarion Housing Association Limited (202313883) Case 202313883 · Managing Relations The complaint is about the landlord’s handling of roof repairs, condensation and cold. 18 Mar 2024 Maladministration LiveWest Homes Limited (202216849) Case 202216849 · Managing Relations The complaint is about the landlord’s decision not to insulate the resident’s property. The Ombudsman has also considered the landlord’s … 18 Mar 2024 Partial Maladministration Richmond Housing Partnership Limited (202304184) Case 202304184 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. Overgrown trees affecting the property. … 18 Mar 2024 Maladministration Shepherds Bush Housing Association Limited (202218434) Case 202218434 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of leaks and the associated damp and mould. Associated … 18 Mar 2024 No Maladministration The Riverside Group Limited (202306137) Case 202306137 · Old Property Condition migrated-2025 The complaint is about the landlord’s decision not to upgrade the resident’s bathroom ceiling following installation of a ground level … 18 Mar 2024 Maladministration Vivid Housing Limited (202307445) Case 202307445 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s report of ongoing noise. The Ombudsman has also considered the … 15 Mar 2024 Maladministration Hyde Housing Association Limited (202306541) Case 202306541 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of the … 15 Mar 2024 Maladministration Longhurst Group Limited (202226519) Case 202226519 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of leaks and the associated damp and mould. Associated … 15 Mar 2024 Reasonable Redress Stonewater Limited (202303389) Case 202303389 · Managing Relations REPORT COMPLAINT 202303389 Stonewater Limited 15 March 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 15 Mar 2024 Partial Maladministration Thirteen Housing Group Limited (202224339) Case 202224339 · Old Complaints Handling categories The resident’s complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The associated complaint. 14 Mar 2024 Maladministration Clarion Housing Association Limited (202302137) Case 202302137 · Managing Relations The complaint is about the landlord’s: Handling of repairs at the property. Complaint handling.