Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "limited" ×

Showing 7,197 of 16,595 decisions matching "limited"

Decisions

Most recent first
9 Apr 2024 Partial Maladministration Clarion Housing Association Limited (202302046) Case 202302046 · Estate Management The complaint is about: The landlord's handling of repairs to a communal door. The landlord’s complaint handling. 9 Apr 2024 Maladministration Homes Plus Limited (202231464) Case 202231464 · Managing Relations The complaint is about: The landlord entering the resident’s property by force and without permission to effect repairs. The compensation … 9 Apr 2024 Reasonable Redress The Guinness Partnership Limited (202301691) Case 202301691 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of a rat infestation and related repairs. 8 Apr 2024 Partial Maladministration Believe Housing Limited (202217781) Case 202217781 · Financial The complaint is about the landlord’s response to the resident’s request for compensation for damage to her floor caused by … 5 Apr 2024 Maladministration Gentoo Group Limited (202229870) Case 202229870 · Managing Relations The complaint is about the landlord’s: Handling of reports of leaks from the resident’s kitchen sink. Complaint handling. 5 Apr 2024 Partial Maladministration NSAH (Alliance Homes) Limited (202213614) Case 202213614 · ASB/Abuse/Nuisance The complaint is about: The level of the communal and personal heating service charges. The landlord’s response to the resident’s … 4 Apr 2024 Partial Maladministration Aster Group Limited (202226132) Case 202226132 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould, and repairs. Decants and request … 4 Apr 2024 Partial Maladministration The Guinness Partnership Limited (202221921) Case 202221921 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) due to noise. The Ombudsman … 4 Apr 2024 No Maladministration Yorkshire Housing Limited (202215862) Case 202215862 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour. 3 Apr 2024 Partial Maladministration Cottsway Housing Association Limited (202209529) Case 202209529 · Financial The complaint is about the landlord’s: Response to recharges that were raised for major works carried out. Complaint handling. 3 Apr 2024 Outside Jurisdiction Golding Homes Limited (202219129) Case 202219129 · Information and data management The complaint is about the resident’s concerns relating to the landlord's handling of his data. 3 Apr 2024 No Maladministration Stonewater Limited (202218759) Case 202218759 · Managing Relations The landlord’s response to the resident’s request to replace the windows within the property. The landlord’s complaint handling as also … 2 Apr 2024 No Maladministration Clarion Housing Association Limited (202123561) Case 202123561 · Health and Safety (inc. building safety) The complaint is about: The information provided by the landlord when the property was offered and whether there was a … 30 Mar 2024 Partial Maladministration Midland Heart Limited (202225305) Case 202225305 · Managing Relations The complaint concerns: The landlord’s handling of the resident’s reporting of concerns about dust particles in the property. The landlord’s … 28 Mar 2024 Maladministration A2Dominion Housing Group Limited (202219705) Case 202219705 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) by her neighbours. Associated formal … 28 Mar 2024 Maladministration A2Dominion Housing Group Limited (202227136) Case 202227136 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of drainage issues. This Service has also considered the … 28 Mar 2024 Partial Maladministration Aster Group Limited (202112675) Case 202112675 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of disrepair to her property and her concerns regarding … 28 Mar 2024 Maladministration Bromford Housing Group Limited (202210934) Case 202210934 · Managing Relations The complaint is about: The landlord’s response to the resident’s: Reports of damp and mould. Request for non-damp and mould … 28 Mar 2024 Maladministration Clarion Housing Association Limited (202214815) Case 202214815 · ASB/Abuse/Nuisance The complaint is about the landlord’s handing of the resident’s reports of: Repairs to: Windows. Back door. Noise. The Ombudsman … 28 Mar 2024 Maladministration Clarion Housing Association Limited (202220271) Case 202220271 · Estate Management The complaint is about the landlord’s response to: repairs to the communal roof and gutter rising damp and black mould. … 28 Mar 2024 Partial Maladministration Curo Places Limited (202211408) Case 202211408 · ASB/Abuse/Nuisance The complaint is about: The landlord sharing information with the resident’s advocate. The appropriateness of the landlord’s offer of a … 28 Mar 2024 Partial Maladministration Hexagon Housing Association Limited (202112592) Case 202112592 · Managing Relations The complaint concerns the landlord’s: Handling of the resident’s requests to be re-housed and for increased priority banding. Response to … 28 Mar 2024 Maladministration Hyde Housing Association Limited (202212600) Case 202212600 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Reports of anti-social behaviour. The resident’s complaint. 28 Mar 2024 Maladministration Midland Heart Limited (202221858) Case 202221858 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports about the condition of a shared garden. The landlord’s … 28 Mar 2024 Partial Maladministration Orbit Group Limited (202201828) Case 202201828 · ASB/Abuse/Nuisance The complaint is about: The conduct of a staff member. The landlord’s decision to place an unacceptable behaviour marker on … 28 Mar 2024 Partial Maladministration Orbit Group Limited (202209334) Case 202209334 · Estate Management The complaint is regarding the landlord’s handling of: Repairs to a broken fence panel. A reported mouse infestation and associated … 28 Mar 2024 Partial Maladministration Places for People Group Limited (202228914) Case 202228914 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The property condition at the point of mutual exchange. Repairs reported by … 28 Mar 2024 Maladministration Plus Dane Housing Limited (202225094) Case 202225094 · Managing Relations The complaint concerns the landlord’s handling of: The resident’s request for a wet room adaptation at the property. The resident’s … 28 Mar 2024 Partial Maladministration Plus Dane Housing Limited (202234243) Case 202234243 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to repairs including damp and mould. Response to the resident’s reports of ASB. … 28 Mar 2024 Maladministration Southern Housing Group Limited (202219974) Case 202219974 · Information and data management The complaint is about: The landlords handling of the residents reports of her issues with the heating system and the … 28 Mar 2024 Maladministration The Guinness Partnership Limited (202208543) Case 202208543 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about leaks into the property. This service will also … 28 Mar 2024 Partial Maladministration The Guinness Partnership Limited (202221331) Case 202221331 · Financial The complaint is about: The landlord’s handling of the resident’s report of a roof leak and its communication with the … 28 Mar 2024 Maladministration The Guinness Partnership Limited (202302454) Case 202302454 · Managing Relations The complaint is about the landlord’s handling of: The boiler replacement and associated repairs. Outstanding void repairs. The Ombudsman has … 28 Mar 2024 Maladministration The Industrial Dwellings Society (1885) Limited (202203050) Case 202203050 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a leak. 28 Mar 2024 Partial Maladministration The Industrial Dwellings Society (1885) Limited (202210032) Case 202210032 · Managing Relations The complaint is about the landlord’s response to the resident’s repair requests. This Service has also considered the landlord’s complaint … 27 Mar 2024 No Maladministration Clarion Housing Association Limited (202207527) Case 202207527 · Information and data management This complaint is about the landlord’s handling of the resident’s: Concerns about CCTV installed on the premises The associated complaint. 27 Mar 2024 Maladministration Cotman Housing Association Limited (202219362) Case 202219362 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Knowledge and information management. Handling of the resident’s reports of antisocial behaviour (ASB). Complaint … 27 Mar 2024 Partial Maladministration Grand Union Housing Group Limited (202220883) Case 202220883 · Financial The complaint is about the landlord’s handling of the disposal of the resident’s personal belongings stored in a communal meter … 27 Mar 2024 Maladministration One Housing Group Limited (202204745) Case 202204745 · Managing Relations The resident’s complaint was about: The landlord's response to the resident's reports of water ingress into his flat from a … 27 Mar 2024 Maladministration Paragon Asra Housing Limited (202307998) Case 202307998 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s transfer application. Response to reports of damp in the property. … 27 Mar 2024 Maladministration Places for People Group Limited (202219085) Case 202219085 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered … 27 Mar 2024 Maladministration Platform Housing Group Limited (202220099) Case 202220099 · Information and data management The complaint is about the landlord’s handling of damp and mould in the property. The Ombudsman has also considered the … 27 Mar 2024 Maladministration Southern Housing Group Limited (202205237) Case 202205237 · Managing Relations The complaint is about the landlord’s: Handling of general repairs to the property. Response to reports of damp and mould … 27 Mar 2024 Maladministration Southern Housing Group Limited (202218695) Case 202218695 · Information and data management The complaint is about the landlord’s: Handling of the resident’s reports of an outstanding repair to the bedroom light. Complaint … 27 Mar 2024 Maladministration Southern Housing Group Limited (202228637) Case 202228637 · Managing Relations The complaint is about the landlord’s handling of: The residents request for compensation for water damaged carpets following a leak. … 27 Mar 2024 Maladministration Southern Housing Group Limited (202304117) Case 202304117 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s ceiling. 27 Mar 2024 Partial Maladministration The Guinness Partnership Limited (202214094) Case 202214094 · Health and Safety (inc. building safety) The complaint is about: The landlord’s decision to upgrade the warden call system. The conduct of the landlord’s staff. The … 27 Mar 2024 Maladministration Vivid Housing Limited (202209503) Case 202209503 · Financial The complaint is about the landlord’s handling of: The resident’s queries about service charges. The resident’s complaint. 26 Mar 2024 Maladministration Bolton at Home Limited (202220854) Case 202220854 · ASB/Abuse/Nuisance The complaint is about the way the landlord responded to the resident's: Reports of noise nuisance; Complaint. 26 Mar 2024 Partial Maladministration Connexus Homes Limited (202215584) Case 202215584 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of: Damp and mould. Antisocial behaviour (ASB). The unsuitability of the …