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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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22 Feb 2024 Partial Maladministration Aster Group Limited (202230053) Case 202230053 · Moving/Buying/Selling Home The landlord’s handling of the resident’s request to assign his tenancy via a mutual exchange. 22 Feb 2024 Maladministration Origin Housing Limited (202128464) Case 202128464 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB) from a neighbouring property. Associated … 22 Feb 2024 Maladministration Richmond Housing Partnership Limited (202127228) Case 202127228 · Managing Relations This complaint is about the landlord’s: Delays resolving repairs reported by the resident, and the level of compensation it offered … 22 Feb 2024 Partial Maladministration Southern Housing Group Limited (202218086) Case 202218086 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of noise nuisance and antisocial behaviour (ASB) from a neighbouring property. … 22 Feb 2024 Partial Maladministration Walsall Housing Group Limited (202219666) Case 202219666 · Estate Management The resident’s complaint is about: The landlord’s handling of a dispute over the rear garden. The landlord’s handling of issues … 21 Feb 2024 Maladministration Believe Housing Limited (202208091) Case 202208091 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Handing of majors works. Response to damage to her closed-circuit television (CCTV). 21 Feb 2024 Maladministration Bromford Housing Group Limited (202210426) Case 202210426 · Estate Management The complaint is about the landlord’s: Response to the resident’s concerns about rising heating costs due to poor insulation in … 21 Feb 2024 Maladministration Islington and Shoreditch Housing Association Limited (202205666) Case 202205666 · Old Property Condition categories The complaint is about the landlord’s handling of repairs to the resident’s boundary wall. 21 Feb 2024 Partial Maladministration Sovereign Housing Association Limited (202217063) Case 202217063 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request for replacement windows. Concerns about the affordability of the … 21 Feb 2024 No Maladministration Torus62 Limited (202222258) Case 202222258 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s request for installation of CCTV in relation to Anti-social behaviour … 20 Feb 2024 Maladministration Home Group Limited (202229518) Case 202229518 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB), including safeguarding concerns; request for … 20 Feb 2024 Outside Jurisdiction Midland Heart Limited (202220906) Case 202220906 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of reports of damp and mould. 20 Feb 2024 Maladministration Wandle Housing Association Limited (202225953) Case 202225953 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of fly tipping. 19 Feb 2024 Partial Maladministration Clarion Housing Association Limited (202126890) Case 202126890 · Financial The complaint is about the landlord’s handling of the resident’s: contents insurance account. complaint. 19 Feb 2024 Maladministration Places for People Group Limited (202201987) Case 202201987 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of draughts from her windows and doors. The Ombudsman … 16 Feb 2024 Partial Maladministration Clarion Housing Association Limited (202101603) Case 202101603 · Managing Relations The complaint is about the landlord's handling of the resident's roof repairs and its subsequent offer of compensation. The Ombudsman … 16 Feb 2024 Maladministration Clarion Housing Association Limited (202211537) Case 202211537 · Managing Relations The complaint is about: The landlord's response to reports of flooring repairs, including reports that this was the cause of … 16 Feb 2024 Partial Maladministration Islington and Shoreditch Housing Association Limited (202210184) Case 202210184 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs following the resident moving into a mutual exchange property. The Ombudsman … 16 Feb 2024 Maladministration Magna Housing Limited (202208025) Case 202208025 · ASB/Abuse/Nuisance The complaint is about: The landlords handling of the resident’s reports of alleged antisocial behaviour (ASB) from her neighbour. The … 15 Feb 2024 Maladministration Hyde Housing Association Limited (202008180) Case 202008180 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to reports of fly tipping. Handling of the associated complaint. 15 Feb 2024 Maladministration NSAH (Alliance Homes) Limited (202228891) Case 202228891 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s request for roof repairs. 15 Feb 2024 Partial Maladministration Places for People Group Limited (202122848) Case 202122848 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the … 15 Feb 2024 Partial Maladministration Six Town Housing Limited (202208139) Case 202208139 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident's request for disabled parking. The landlord's handing of the resident’s … 15 Feb 2024 No Maladministration Stockport Homes Limited (202304020) Case 202304020 · Managing Relations The resident’s complaint is about the landlord’s: Advertisement of the property. Handling of adaptations to the property. Response to its … 15 Feb 2024 No Maladministration Walsall Housing Group Limited (202216614) Case 202216614 · Moving/Buying/Selling Home REPORT COMPLAINT 202216614 Walsall Housing Group Limited 14 February 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 14 Feb 2024 Partial Maladministration Bromford Housing Group Limited (202204008) Case 202204008 · Managing Relations The complaint is about: The level of compensation offered following the landlord's handling of repairs and replacement of the resident's … 14 Feb 2024 No Maladministration Clarion Housing Association Limited (202122500) Case 202122500 · ASB/Abuse/Nuisance The complaint is about the landlord’s: handling of reports of noise nuisance. complaint handling. 14 Feb 2024 Reasonable Redress Golding Homes Limited (202213912) Case 202213912 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of a staircasing application made by the resident. 14 Feb 2024 Maladministration Home Group Limited (202210494) Case 202210494 · Financial The complaint is about: The landlord’s response to the resident’s concerns over its handling of service charges and the services … 14 Feb 2024 No Maladministration LiveWest Homes Limited (202231260) Case 202231260 · Managing Relations The complaint is about the landlord’s handling of defects in a new build property and specifically: issues with the resident’s … 14 Feb 2024 Maladministration One Housing Group Limited (202229865) Case 202229865 · Managing Relations The complaint is regarding the landlord’s: Handling of repairs to heating and hot water in the property. Communication in relation … 14 Feb 2024 Partial Maladministration Southern Housing Group Limited (202217628) Case 202217628 · Managing Relations The complaint is about the landlord's handling of: leaks in the property. repairs to a concrete pathway, fence, windows and … 14 Feb 2024 Maladministration The Riverside Group Limited (202231624) Case 202231624 · Financial The complaint is about the landlord’s handling of the resident’s queries about a service charge, and paying for a service … 13 Feb 2024 Partial Maladministration Hexagon Housing Association Limited (202215739) Case 202215739 · Information and data management The complaint is about the landlord's handling of the resident’s request for a new bathroom and bathroom repairs to be … 13 Feb 2024 Maladministration Home Group Limited (202230420) Case 202230420 · Financial The complaint is about the landlord’s handling of recharges at the end of the resident’s tenancy. The Ombudsman has also … 13 Feb 2024 Partial Maladministration LiveWest Homes Limited (202214339) Case 202214339 · ASB/Abuse/Nuisance The complaint is about: The landlord's handling of allegations of antisocial behaviour (ASB) made against the resident. The landlord’s handling … 13 Feb 2024 No Maladministration Together Housing Association Limited (202211953) Case 202211953 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of reports of anti-social behaviour (ASB). Response to the resident’s complaint about staff … 12 Feb 2024 No Maladministration Midland Heart Limited (202223563) Case 202223563 · Financial The complaint is about: The landlord’s response following a leak affecting the resident’s property. The landlord’s response to the resident’s … 12 Feb 2024 Maladministration Sage Housing Limited (202201359) Case 202201359 · Managing Relations The resident’s complaint is about the landlord’s handling of: Financial incentives offered during the sales process for the property. Snagging … 11 Feb 2024 Maladministration Hyde Housing Association Limited (202302015) Case 202302015 · Managing Relations The complaint is about: The landlord’s handling of repairs to the boiler. The level of compensation offered in response to … 9 Feb 2024 Partial Maladministration Clarion Housing Association Limited (202125562) Case 202125562 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports about the condition of the property at the start … 9 Feb 2024 Reasonable Redress Clarion Housing Association Limited (202206428) Case 202206428 · Estate Management The complaint is about the landlord’s handling of the resident’s: Concerns about not being consulted prior to introducing alternative parking … 9 Feb 2024 Partial Maladministration Onward Homes Limited (202217152) Case 202217152 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the … 9 Feb 2024 No Maladministration Swan Housing Association Limited (202108977) Case 202108977 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: Reports of anti-social behaviour (ASB). Reports of damage to the balcony floor. 8 Feb 2024 Maladministration Bromsgrove District Housing Trust Limited (202221811) Case 202221811 · Moving/Buying/Selling Home The complaint is about the landlord’s: Communication about damp, mould, and condensation during the resident’s mutual exchange. Handling of repairs … 8 Feb 2024 Maladministration ForHousing Limited (202217777) Case 202217777 · Managing Relations The complaint is about: The landlord’s handling of leaks, damp, and mould at the resident’s property. The landlord’s handling of … 8 Feb 2024 Partial Maladministration Onward Homes Limited (202201249) Case 202201249 · Managing Relations The leaseholder’s complaint is about the landlord’s handling of: A loss of heating to the property. His formal complaint. 8 Feb 2024 Maladministration Orbit Group Limited (202216362) Case 202216362 · Managing Relations The complaint is about the landlord’s: Response to the works required in the resident’s bathroom. Complaint handling. 8 Feb 2024 Maladministration Orbit Group Limited (202227459) Case 202227459 · Managing Relations The landlord’s response to the resident’s reports of outstanding defects to the property. The Ombudsman has also considered the landlord’s … 8 Feb 2024 Partial Maladministration Shepherds Bush Housing Association Limited (202228848) Case 202228848 · Financial The complaint is about: The landlord’s communication with the resident following damage to the property caused by flooding. The landlord’s …