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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,857 of 16,595 decisions matching "council"

Decisions

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8 Mar 2021 Partial Maladministration Harrogate Borough Council (202004558) Case 202004558 · Estate Management The complaint is about: The landlord’s response to the resident’s reports of noise nuisance coming from the floorboards of the … 8 Mar 2021 Mediation Havering Council (202007890) Case 202007890 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs. The resident explained that the outstanding issues are their dissatisfaction with … 8 Mar 2021 Reasonable Redress Islington Council (202010188) Case 202010188 · Local Authority / ALMO or TMO The complaint concerns: The landlord’s handling of the resident’s reports of disability discrimination towards her household. The landlord’s handling of … 5 Mar 2021 Reasonable Redress Brent Council (202003203) Case 202003203 · Estate Management The complaint is about: The landlord’s response to the reports of a repair needed to the intercom system. The landlord’s … 4 Mar 2021 Outside Jurisdiction Camden Council (202000212) Case 202000212 · Local Authority / ALMO or TMO The resident alleges that damage was caused to his belongings during replacement flooring works organised by the council. 3 Mar 2021 Maladministration Birmingham City Council (201915233) Case 201915233 · Local Authority / ALMO or TMO The resident complains about the landlord’s handling of repairs required to the gas fire following on from a gas safety … 3 Mar 2021 No Maladministration Birmingham City Council (202006409) Case 202006409 · Health and Safety (inc. building safety) REPORT COMPLAINT 202006409 Birmingham City Council 3 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 3 Mar 2021 Outside Jurisdiction Islington Council (202006920) Case 202006920 · Leaseholder The complaint concerns the resident’s liability for major work charges for replacing the metal roof to their property and the … 3 Mar 2021 Partial Maladministration Westminster City Council (201904113) Case 201904113 · Local Authority / ALMO or TMO The complaint is about: The reasonableness of the service charges for the major works. The number of Section 20 notices … 2 Mar 2021 No Maladministration Croydon Council (202004576) Case 202004576 · Managing Relations The complaint is about the landlord’s response to: allegations made about the resident by his neighbours and the landlord’s staff; … 1 Mar 2021 Outside Jurisdiction Redditch Borough Council (202010803) Case 202010803 · Local Authority / ALMO or TMO The resident is unhappy about delays to the completion of the Right To Buy process caused by a historical boundary … 28 Feb 2021 Partial Maladministration Islington Council (202001723) Case 202001723 · Local Authority / ALMO or TMO REPORT COMPLAINT 202001723 Islington Council 28 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 28 Feb 2021 No Maladministration Rotherham Metropolitan Borough Council (201913135) Case 201913135 · Old Property Condition migrated-2025 The complaint is about: The landlord’s decision not to carry out requested adaptations to the chimney. The landlord’s response to … 27 Feb 2021 Maladministration Dudley Metropolitan Borough Council (202003643) Case 202003643 · Old Property Condition migrated-2025 This complaint is about the landlord’s response to the resident’s reports of: Repair to plaster to the walls and ceilings … 26 Feb 2021 No Maladministration Blackpool Council (202004838) Case 202004838 · Information and data management REPORT Complaint 202004838 Blackpool Coastal Housing 26 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 26 Feb 2021 Outside Jurisdiction Brighton and Hove City Council (202004771) Case 202004771 · Occupancy Rights This complaint is about the landlord’s handling of the resident’s concerns about her rent arrears following her decision to relinquish … 26 Feb 2021 Partial Maladministration Camden Council (201914051) Case 201914051 · Local Authority / ALMO or TMO The resident complains about: How the landlord handled the mutual exchange in August 2016. How the landlord handled repairs needed … 26 Feb 2021 Maladministration Hammersmith and Fulham Council (202003737) Case 202003737 · Local Authority / ALMO or TMO The Complaint is about the landlord’s response to the resident’s reports concerning: The maintenance and cleaning of communal areas and … 26 Feb 2021 Outside Jurisdiction Haringey Council (201916353) Case 201916353 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of repair in her temporary accommodation to the lift … 26 Feb 2021 Partial Maladministration Lewisham Council (201916011) Case 201916011 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports about: the consultation process for major works, the amount … 26 Feb 2021 Partial Maladministration Oadby and Wigston Borough Council (202000337) Case 202000337 · Local Authority / ALMO or TMO REPORT COMPLAINT 202000337 Oadby and Wigston Borough Council 26 February 2021 Our approach The Housing Ombudsman’s approach to investigating and … 26 Feb 2021 Partial Maladministration Sandwell Metropolitan Borough Council (202007918) Case 202007918 · Local Authority / ALMO or TMO REPORT COMPLAINT 202007918 Sandwell Metropolitan Borough Council 26 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 26 Feb 2021 Maladministration Southwark Council (201913530) Case 201913530 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s requests for repairs to a wall in her garden. 26 Feb 2021 Maladministration Southwark Council (201915518) Case 201915518 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to: reports of a loss of heating and hot water the alleged conduct … 26 Feb 2021 Maladministration Waltham Forest Council (202009252) Case 202009252 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a request for information about tenancy succession and its subsequent handling of … 26 Feb 2021 Outside Jurisdiction Wandsworth Council (202006579) Case 202006579 · Leaseholder The complaint concerns the Council’s response to the resident’s request that it include a performance bond for tendered contracts. 26 Feb 2021 Maladministration Westminster City Council (202004695) Case 202004695 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request to have the remaining windows at the property replaced … 25 Feb 2021 Maladministration Barnet Council (201914457) Case 201914457 · Local Authority / ALMO or TMO The resident has complained that: The landlord has taken too long to resolve a fault with their heating system The … 25 Feb 2021 Maladministration Hammersmith and Fulham Council (202005456) Case 202005456 · Old Property Condition categories The complaint is regarding the landlord’s response to the resident’s reports of water ingress to her property. 25 Feb 2021 Maladministration Hinckley and Bosworth Borough Council (202011700) Case 202011700 · Local Authority / ALMO or TMO REPORT COMPLAINT 202011700 Hinckley and Bosworth Borough Council 25 February 2021 Our approach The Housing Ombudsman’s approach to investigating and … 24 Feb 2021 No Maladministration Broxtowe Borough Council (202008071) Case 202008071 · Local Authority / ALMO or TMO This complaint is about: 24 Feb 2021 No Maladministration Sheffield City Council (201915229) Case 201915229 · Local Authority / ALMO or TMO REPORT COMPLAINT 201915229 Sheffield City Council 24 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 24 Feb 2021 Partial Maladministration Thanet District Council (202001554) Case 202001554 · Local Authority / ALMO or TMO The complaint is about: The landlord’s response to reports of an infestation; The landlord’s response to reports of Antisocial Behaviour … 23 Feb 2021 Outside Jurisdiction Crawley Borough Council (202003168) Case 202003168 · Financial This complaint is about: The resident’s liability to pay costs relating to repairs to his porch roof, included in his … 22 Feb 2021 Outside Jurisdiction Islington Council (202001430) Case 202001430 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of a leak through their bathroom ceiling. 22 Feb 2021 Maladministration Mid Devon District Council (202007057) Case 202007057 · Managing Relations The complaint is about the landlord’s decision to recharge the resident for repair costs following works on her boiler. 22 Feb 2021 Partial Maladministration Newham Council (201907168) Case 201907168 · Financial The complaint is about: the landlord’s handling of rent arrears following the resident’s succession of the tenancy; the landlord’s handling … 18 Feb 2021 Partial Maladministration Kingston upon Thames Council (202002989) Case 202002989 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about an old heating box. Complaint handling. 18 Feb 2021 No Maladministration Lambeth Council (201910354) Case 201910354 · Managing Relations The complaint is about the landlord’s: response to the resident’s concerns about plans for electrical works at her property; response … 17 Feb 2021 Mediation Hackney Council (202005077) Case 202005077 · Old Property Condition migrated-2025 The resident complained about the landlord’s handling of repairs to the heating and hot water in the property. 17 Feb 2021 No Maladministration Hammersmith and Fulham Council (201904615) Case 201904615 · Local Authority / ALMO or TMO The complaint concerns: The landlord’s handling of the resident’s reports of a leak into his property. The landlord’s decision not … 17 Feb 2021 No Maladministration Kingston upon Hull City Council (202005965) Case 202005965 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to: the resident’s reports of damp and mould between 2015 and June 2019 … 16 Feb 2021 Maladministration Dudley Metropolitan Borough Council (201911389) Case 201911389 · Managing Relations The complaint concerns: The landlord’s response to the resident’s request for bathroom and kitchen repairs. The landlord’s communication and complaint … 16 Feb 2021 Reasonable Redress Hammersmith and Fulham Council (202005270) Case 202005270 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of repairs to the resident’s fence. 15 Feb 2021 Mediation Leeds City Council (202005372) Case 202005372 · Repairs The resident complained about the landlord’s response to repairs, following a number of leaks at the property. 12 Feb 2021 Reasonable Redress Brent Council (201905225) Case 201905225 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports about: anti-social behaviour counter allegations 12 Feb 2021 No Maladministration Brent Council (202007978) Case 202007978 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s request for installation of CCTV. 12 Feb 2021 Maladministration Southwark Council (202008684) Case 202008684 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of a backflow surge of water into the property and its … 11 Feb 2021 Partial Maladministration Waltham Forest Council (201915368) Case 201915368 · Local Authority / ALMO or TMO The complaint concerns: the landlord’s response to the resident’s dissatisfaction with the refurbishment of his kitchen and bathroom. the landlord’s … 11 Feb 2021 Partial Maladministration Westminster City Council (202005342) Case 202005342 · Old Property Condition migrated-2025 REPORT COMPLAINT 202005342 Westminster City Council 11 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints …