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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,857 of 16,595 decisions matching "council"

Decisions

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10 Feb 2021 No Maladministration Exeter City Council (202005117) Case 202005117 · Old Complaints Handling categories The complaint is about the landlord’s: consultation about, and installation of, a mobility scooter storage unit (the store). handling of … 8 Feb 2021 Maladministration Birmingham City Council (202006450) Case 202006450 The complaint is about the landlord’s: 8 Feb 2021 Partial Maladministration Sandwell Metropolitan Borough Council (202003469) Case 202003469 REPORT COMPLAINT 202003469 Sandwell Metropolitan Borough Council 9 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 8 Feb 2021 No Maladministration Southwark Council (201906325) Case 201906325 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour. 5 Feb 2021 No Maladministration Birmingham City Council (202009576) Case 202009576 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould in his bathroom and about … 5 Feb 2021 Outside Jurisdiction Haringey Council (202005594) Case 202005594 The complaint concerns the level of compensation offered by the landlord, in response to her request for compensation for the … 5 Feb 2021 Partial Maladministration Wolverhampton City Council (201912244) Case 201912244 The complaint concerns: The landlord’s handling of the resident’s request for reimbursement of the costs incurred from the use of … 4 Feb 2021 No Maladministration Camden Council (201913372) Case 201913372 · Managing Relations The complaint is regarding the landlord’s response to the resident’s formal complaint about the conduct of a staff member . … 4 Feb 2021 Outside Jurisdiction Kingston upon Thames Council (202003379) Case 202003379 · Managing Relations The resident complains that the landlord failed to handle her complaints in accordance with its complaints procedure in that: 3 Feb 2021 No Maladministration Islington Council (201915993) Case 201915993 · Local Authority / ALMO or TMO REPORT COMPLAINT 201915993 Islington Council 3 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 3 Feb 2021 Maladministration Kingston upon Thames Council (202002004) Case 202002004 · Old Complaints Handling categories The complaint is about the landlord’s: response to the resident’s reports of antisocial behaviour and noise nuisance, and complaint handling. 3 Feb 2021 Partial Maladministration Leeds City Council (201811573) Case 201811573 · Local Authority / ALMO or TMO The resident complains about: 30 Jan 2021 Partial Maladministration Harrow Council (202002402) Case 202002402 · Local Authority / ALMO or TMO The complaint is regarding: The landlord’s response to the resident’s reports of noise nuisance. The landlord’s complaint handling. 29 Jan 2021 Partial Maladministration Birmingham City Council (201915592) Case 201915592 · Local Authority / ALMO or TMO This complaint is about the landlord’s response to: The resident’s Subject Access Request. The resident’s reports of outstanding repairs to … 29 Jan 2021 Partial Maladministration Camden Council (201910624) Case 201910624 · Local Authority / ALMO or TMO REPORT COMPLAINT 201910624 Camden Council 29 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 29 Jan 2021 No Maladministration East Devon District Council (202007087) Case 202007087 · Financial The complaint is about: The resident’s liability to pay the service charge for the mobile support service (the MSS) during … 29 Jan 2021 No Maladministration Hackney Council (202005750) Case 202005750 · Estate Management The complaint concerns the landlord’s handling of the resident’s reports of unauthorised items being stored in communal areas. 29 Jan 2021 Mediation Hammersmith and Fulham Council (202001827) Case 202001827 · Local Authority / ALMO or TMO The resident complained about the landlord’s response to reports of mould at the property. 29 Jan 2021 No Maladministration Haringey Council (202000931) Case 202000931 · Local Authority / ALMO or TMO The complaint regards the landlord’s handling of issues reported by the resident relating the implementation of an intergenerational living project … 29 Jan 2021 Mediation Haringey Council (202003052) Case 202003052 · Moving/Buying/Selling Home The resident complained about the landlord’s handling of their management transfer request. 29 Jan 2021 Partial Maladministration Islington Council (201913645) Case 201913645 · Managing Relations REPORT COMPLAINT 201913645 Islington Council 29 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 29 Jan 2021 No Maladministration Islington Council (202000921) Case 202000921 · Local Authority / ALMO or TMO REPORT COMPLAINT 202000921 London Borough of Islington 29 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 29 Jan 2021 Partial Maladministration Lewes District Council (201913094) Case 201913094 The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) allegedly perpetrated by her neighbour. … 29 Jan 2021 Partial Maladministration Milton Keynes Council (201910370) Case 201910370 · Managing Relations The resident complains about: How the landlord handled repairs reported, including: how the landlord handled reports of damp in June … 29 Jan 2021 Mediation Newham Council (202000455) Case 202000455 · Local Authority / ALMO or TMO The resident complained about the landlord’s: Response to the loss of water supply to their property. Handling of their formal … 29 Jan 2021 Partial Maladministration Rotherham Metropolitan Borough Council (201908898) Case 201908898 · Financial This complaint is about the resident’s concerns that the landlord and its contractor failed to comply with Health and Safety … 29 Jan 2021 Maladministration Tower Hamlets Council (201915515) Case 201915515 · Old Compensation categories The complaint is about the landlord’s decision not to: reimburse the resident £180 that he paid to have a repair … 29 Jan 2021 No Maladministration Waltham Forest Council (202002996) Case 202002996 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to: The resident’s request for compensation for purchased floor stickers and her labour … 28 Jan 2021 Partial Maladministration Barnet Council (201901321) Case 201901321 · Local Authority / ALMO or TMO The complaint is about: The landlord’s response to the resident’s reports of disrepair at the property. The landlord’s response to … 28 Jan 2021 Partial Maladministration Crawley Borough Council (201913362) Case 201913362 The complaint is about the landlord’s handling of the resident's reports of: 28 Jan 2021 Partial Maladministration Harrow Council (201914659) Case 201914659 · Local Authority / ALMO or TMO This complaint concerns: The landlord’s response to the resident’s reports of a pest infestation. The landlord’s response to the resident’s … 28 Jan 2021 Partial Maladministration Leeds City Council (201914171) Case 201914171 · Moving/Buying/Selling Home The complaint concerns: 28 Jan 2021 No Maladministration Leeds City Council (202005224) Case 202005224 · Old Property Condition migrated-2025 The complaint concerns the landlord’s response to the resident’s: Reports of antisocial behavior (ASB). Request to increase the height of … 28 Jan 2021 Maladministration Newham Council (201907602) Case 201907602 · Managing Relations The leaseholder complains about the landlord’s handling of: reports of a repair at his property, and; the subsequent formal complaint. 28 Jan 2021 No Maladministration Westminster City Council (202000679) Case 202000679 · Local Authority / ALMO or TMO The complaint is about: The landlord’s response to the complainant’s concerns about the administration of his father’s (the resident’s) rent … 27 Jan 2021 Partial Maladministration Hammersmith and Fulham Council (202002314) Case 202002314 · Local Authority / ALMO or TMO The complaint concerns how the landlord: handled the resident’s reports of a water leak into the property, handled the resident’s … 27 Jan 2021 Partial Maladministration Kingston upon Thames Council (201916059) Case 201916059 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s reports of a faulty boiler and immersion heater. The landlord’s … 27 Jan 2021 Maladministration Lambeth Council (201900571) Case 201900571 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: 27 Jan 2021 Maladministration Leicester City Council (202006987) Case 202006987 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of noise nuisance caused by the neighbour’s dogs. 27 Jan 2021 No Maladministration Wandsworth Council (202003375) Case 202003375 · Financial This complaint is about the landlord’s handling of the leaseholder’s concerns about: squirrels accessing his balcony via the internet cabling … 26 Jan 2021 Maladministration Greenwich Council (201910844) Case 201910844 · Managing Relations The complaint is about the landlord’s handling of the leaseholder’s: reports of a leak into the property and consequent damage; … 26 Jan 2021 Partial Maladministration Kingston upon Thames Council (201915380) Case 201915380 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s reports of noise nuisance; Complaints handling. 26 Jan 2021 No Maladministration Southwark Council (202002332) Case 202002332 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to concerns raised by the resident about major works, in particular: The amount … 25 Jan 2021 No Maladministration Hounslow Council (202001964) Case 202001964 · Local Authority / ALMO or TMO REPORT COMPLAINT 202001964 Hounslow Council 25 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 21 Jan 2021 Maladministration Bristol City Council (201914973) Case 201914973 · Local Authority / ALMO or TMO The complaint is about: the level of redress offered by the landlord in respect of its acknowledged failings in carrying … 21 Jan 2021 Maladministration Leeds City Council (202003569) Case 202003569 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of other residents leaving items in the communal areas … 20 Jan 2021 Maladministration Hammersmith and Fulham Council (202000590) Case 202000590 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs required at the property; in particular, delay to inspection/repair of an … 20 Jan 2021 Maladministration Lambeth Council (202003390) Case 202003390 · Leaseholder REPORT COMPLAINT 202003390 Lambeth Council 20 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 20 Jan 2021 Outside Jurisdiction Southwark Council (202001947) Case 202001947 · Local Authority / ALMO or TMO The complaint is about the increase to the service charge for major works following a section 20 consultation process. 19 Jan 2021 No Maladministration Kingston upon Thames Council (202004119) Case 202004119 · Old Property Condition migrated-2025 The complaint concerns how the landlord responded to the resident’s repair report for a communal light.