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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,857 of 16,595 decisions matching "council"

Decisions

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1 Apr 2021 Outside Jurisdiction Barking and Dagenham Council (202001600) Case 202001600 · Local Authority / ALMO or TMO The resident is unhappy with the landlord’s division of service charges in relation to major works. 1 Apr 2021 Reasonable Redress Islington Council (202002434) Case 202002434 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of scratches to her windows following cyclical works at … 1 Apr 2021 No Maladministration Southwark Council (202003065) Case 202003065 · Financial The complaint refers to the landlord’s handling of: The outstanding major works to the resident’s kitchen. The replacement of the … 31 Mar 2021 Partial Maladministration Barnet Council (202011309) Case 202011309 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of the following issues: the resident’s application for rehousing on medical grounds; the … 31 Mar 2021 No Maladministration Camden Council (202009166) Case 202009166 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of noise nuisance. 31 Mar 2021 No Maladministration Croydon Council (202011660) Case 202011660 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to: The resident’s request for it to repair her garden paving slabs. The … 31 Mar 2021 Reasonable Redress Ealing Council (202006527) Case 202006527 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of the resident’s reports of a water leak into his property. 31 Mar 2021 Partial Maladministration East Riding of Yorkshire Council (201904145) Case 201904145 · Local Authority / ALMO or TMO The Complaint is about the landlord’s response to residents’ reports about: The drainage at the property and standing water in … 31 Mar 2021 Outside Jurisdiction Hackney Council (202003776) Case 202003776 This complaint is about the landlord’s handling of the resident’s requests to: keep a pet at the property in 2016, … 31 Mar 2021 No Maladministration Hackney Council (202006581) Case 202006581 REPORT COMPLAINT 202006581 Hackney Council 31 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 31 Mar 2021 No Maladministration Haringey Council (202004508) Case 202004508 · ASB/Abuse/Nuisance This complaint is about: The landlord’s response to the resident’s complaint about noise from taps and creaking floorboards in her … 31 Mar 2021 Maladministration Kingston upon Thames Council (201903721) Case 201903721 · Local Authority / ALMO or TMO The resident has complained about the landlord’s handling of their reports of anti-social behaviour. 31 Mar 2021 Partial Maladministration Kingston upon Thames Council (201915804) Case 201915804 · Local Authority / ALMO or TMO The complaint is about: the landlord’s response to the resident’s report about the communal front door, this was raised in … 31 Mar 2021 Partial Maladministration Lambeth Council (201902272) Case 201902272 · Local Authority / ALMO or TMO The complaint is about the landlord’s: response to the resident’s reports that her property was not suitable for her needs … 31 Mar 2021 Partial Maladministration Lambeth Council (201911089) Case 201911089 · Managing Relations The Complaint is about the landlord’s response to resident’s reports about: The administration of the service charge at the property. … 30 Mar 2021 Partial Maladministration Canterbury City Council (201812829) Case 201812829 · Local Authority / ALMO or TMO This complaint is about: The landlord’s handling of the resident’s reports of sound transference from the flat above. The landlord’s … 30 Mar 2021 Reasonable Redress Hammersmith and Fulham Council (202005977) Case 202005977 · Old Property Condition migrated-2025 The resident complains about: How the landlord handled repairs reported at the property and the level of compensation offered for … 30 Mar 2021 Reasonable Redress Harrow Council (202001658) Case 202001658 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to the resident’s kitchen. 30 Mar 2021 No Maladministration Leeds City Council (202009385) Case 202009385 · Local Authority / ALMO or TMO The complaint concerns the landlord’s handling of repairs required to fix a leak in the resident’s property. 30 Mar 2021 No Maladministration Waltham Forest Council (202006852) Case 202006852 REPORT COMPLAINT 202006852 Waltham Forest Council 30 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 29 Mar 2021 No Maladministration Haringey Council (202005551) Case 202005551 REPORT COMPLAINT 202005551 Haringey Council 29 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 29 Mar 2021 No Maladministration North Tyneside Council (201915018) Case 201915018 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 25 Mar 2021 Maladministration Birmingham City Council (202007242) Case 202007242 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s response to her reports of a roof leak. This Service has also investigated … 25 Mar 2021 Reasonable Redress Cambridge City Council (202009399) Case 202009399 · Local Authority / ALMO or TMO The complaint is about the landlord’s application of its abandonment process to the resident. 25 Mar 2021 Partial Maladministration Leeds City Council (201909241) Case 201909241 The complaint is about the landlord’s: handling of repairs to remedy damp in the resident’s property, response to the resident’s … 25 Mar 2021 No Maladministration Leeds City Council (202000707) Case 202000707 · Local Authority / ALMO or TMO This complaint is about the landlord’s response to the resident’s concerns about asbestos at her property. 24 Mar 2021 No Maladministration Birmingham City Council (202009260) Case 202009260 · Local Authority / ALMO or TMO The complaint is about the landlord's response to the resident's request to replace the kitchen. 24 Mar 2021 No Maladministration Hammersmith and Fulham Council (202008846) Case 202008846 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of repairs due to leaks which affected the leasehold property. The level of … 24 Mar 2021 Maladministration Sandwell Metropolitan Borough Council (201906786) Case 201906786 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB). Complaint handling. 23 Mar 2021 Maladministration East Devon District Council (202008910) Case 202008910 · Old Home Ownership Issues (not new build) categories The complaint is about the landlord’s handling of the resident’s reports of cigarette smoke infiltrating into her property from a … 22 Mar 2021 No Maladministration Leeds City Council (202007155) Case 202007155 The complaint concerns the landlord’s decision to not reimburse the resident for the costs incurred when carrying out improvement works … 22 Mar 2021 Maladministration Southwark Council (202004554) Case 202004554 · Leaseholder The complaint is about the landlord’s handling of: The resident’s reports of leaks from the water tanks and the damage … 22 Mar 2021 Maladministration Southwark Council (202005132) Case 202005132 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request to have a television aerial socket installed in her … 22 Mar 2021 No Maladministration Waltham Forest Council (202000574) Case 202000574 · Local Authority / ALMO or TMO The complaint concerns the landlord’s handling of the resident’s reports of water leaks from the properties above hers. 22 Mar 2021 No Maladministration Waltham Forest Council (202005257) Case 202005257 REPORT COMPLAINT 202005257 Waltham Forest Council 22 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 19 Mar 2021 No Maladministration Wandsworth Council (201914344) Case 201914344 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of repairs to the resident’s property. The landlord’s response to the resident’s reports … 18 Mar 2021 Mediation Lambeth Council (201914204) Case 201914204 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s request for redecoration of the communal area. 16 Mar 2021 Partial Maladministration Dacorum Borough Council (202007602) Case 202007602 · Local Authority / ALMO or TMO The complaint refers to: The landlord’s response to the resident’s reports of a broken boundary fence. The landlord’s handling of … 16 Mar 2021 No Maladministration Harlow District Council (202008943) Case 202008943 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a blocked drain, specifically, the length of time it took to resolve … 15 Mar 2021 Mediation Southwark Council (202004203) Case 202004203 The resident complained about the landlord’s response to an ant infestation in the property. 15 Mar 2021 Reasonable Redress Swindon Borough Council (201909675) Case 201909675 · Managing Relations This Service will investigate the resident’s complaints regarding: The landlord’s response to her reports of ASB; and Its removal of … 12 Mar 2021 No Maladministration Birmingham City Council (202005389) Case 202005389 · Old Property Condition migrated-2025 The complaint concerns: How the landlord handled repairs to kitchen drawers in the resident’s property. The landlord’s decision about the … 12 Mar 2021 No Maladministration Newcastle-upon-Tyne City Council (202006869) Case 202006869 · Managing Relations The complaint is about: the landlord's work on the driveway and the drainage system at the property; and the landlord's … 11 Mar 2021 Maladministration Kingston upon Thames Council (202000973) Case 202000973 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of items being left in the communal area. 10 Mar 2021 Partial Maladministration Camden Council (202002857) Case 202002857 · Local Authority / ALMO or TMO REPORT COMPLAINT 202002857 Camden Council 10 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 10 Mar 2021 Outside Jurisdiction Hackney Council (202007522) Case 202007522 · Leaseholder The complaint is about the landlord's completion of major works in 2014 and subsequent recharging in 2020. 9 Mar 2021 Maladministration Haringey Council (202005882) Case 202005882 · Case Review The complaint concerns the landlord’s administration of the resident’s rent account. 9 Mar 2021 Reasonable Redress Southwark Council (202003266) Case 202003266 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of repairs to the resident’s heating system. 9 Mar 2021 No Maladministration Thurrock Council (202000809) Case 202000809 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of the conduct of a member of staff. Request … 8 Mar 2021 Partial Maladministration Doncaster Metropolitan Borough Council (202003681) Case 202003681 The complaint is about the landlord’s: handling of the resident’s reports of antisocial behaviour. handling of antisocial behaviour reports against …