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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,857 of 16,595 decisions matching "council"

Decisions

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19 Jan 2021 Partial Maladministration Woking Borough Council (202000175) Case 202000175 · Local Authority / ALMO or TMO The complaint is about the landlord’s: response to the resident’s request for repair works to the toilet at his property; … 18 Jan 2021 No Maladministration Ealing Council (202004088) Case 202004088 · Occupancy Rights The complaint refers to: The Landlord’s decision not to allow the Resident’s daughter to succeed the tenancy. The Landlord’s handling … 18 Jan 2021 Partial Maladministration Haringey Council (201915284) Case 201915284 · Local Authority / ALMO or TMO REPORT COMPLAINT 201915284 Haringey Council 18 January 2021 Our approach 1. The Housing Ombudsman’s approach to investigating and determining complaints … 18 Jan 2021 No Maladministration Leeds City Council (201902442) Case 201902442 · Local Authority / ALMO or TMO The complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour including its communication with the resident. 18 Jan 2021 Partial Maladministration Southwark Council (201815464) Case 201815464 · Local Authority / ALMO or TMO The resident complained about the landlord’s response to his: reports of a gas leak at the property on 8 February … 18 Jan 2021 No Maladministration Wandsworth Council (202000746) Case 202000746 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of internal repairs to the property, including delays in completing repairs, poor communication … 15 Jan 2021 Outside Jurisdiction Lambeth Council (202001297) Case 202001297 · Local Authority / ALMO or TMO This complaint is about the landlord’s response to the resident’s concerns about the increase in his service charges, in particular, … 14 Jan 2021 Partial Maladministration Eastbourne Borough Council (202003830) Case 202003830 · Case Review The complaint refers to: The landlord’s handling of your transfer from your previous property. Information provided by the landlord at … 14 Jan 2021 Maladministration Westminster City Council (202002702) Case 202002702 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to a leak at the property and its subsequent compensation offer. 13 Jan 2021 No Maladministration Leeds City Council (201912704) Case 201912704 · Managing Relations The complaint is about: the landlord’s handling of the resident’s reports of repairs needed to the rear door, kitchen, window … 13 Jan 2021 Outside Jurisdiction Southwark Council (202007170) Case 202007170 · Leaseholder REPORT COMPLAINT 202007170 Southwark Council 13 January 2021 Our approach What we can and cannot consider is called the Ombudsman’s … 12 Jan 2021 Outside Jurisdiction Bassetlaw District Council (202002925) Case 202002925 · Local Authority / ALMO or TMO The complaint concerns the resident’s eviction from their former property due to rent arrears, which they state arose due to … 12 Jan 2021 Maladministration Newham Council (201913856) Case 201913856 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of a leak in the bathroom causing mould, damp, … 12 Jan 2021 No Maladministration West Northamptonshire Council (201915625) Case 201915625 · Old Compensation categories The complaint is about the landlord’s response to the resident’s report of missing belongings. 11 Jan 2021 No Maladministration Haringey Council (202003505) Case 202003505 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a leak coming from the property above her … 11 Jan 2021 Maladministration Newham Council (201908648) Case 201908648 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports about a rodent infestation in the loft above her … 8 Jan 2021 Reasonable Redress Croydon Council (202005546) Case 202005546 · Local Authority / ALMO or TMO The complaint is about: Section 20 work that was completed by the landlord at the resident’s property in 2016. Charges … 8 Jan 2021 No Maladministration Southwark Council (201703942) Case 201703942 · Local Authority / ALMO or TMO The complaint is about how the landlord: Responded to reports of anti social behaviour (ASB) Handled an emergency rehousing request 6 Jan 2021 Partial Maladministration Hounslow Council (202001016) Case 202001016 · Local Authority / ALMO or TMO REPORT COMPLAINT 202001016 Hounslow Council 5 January 2021 Our approach 1. The Housing Ombudsman’s approach to investigating and determining complaints … 4 Jan 2021 Maladministration Hammersmith and Fulham Council (201909756) Case 201909756 · Managing Relations The complaint refers to: The Landlord’s handling of the Resident’s request for the windows in her property to be repaired. … 2 Jan 2021 Partial Maladministration Hammersmith and Fulham Council (202002333) Case 202002333 · Local Authority / ALMO or TMO The complaint refers to: 2 Jan 2021 Partial Maladministration Welwyn Hatfield Borough Council (202003866) Case 202003866 · Old Property Condition migrated-2025 REPORT COMPLAINT 202003866 Welwyn Hatfield Borough Council 2 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 31 Dec 2020 Reasonable Redress Eastbourne Borough Council (202003452) Case 202003452 REPORT COMPLAINT 202003452 Eastbourne Borough Council 31 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 24 Dec 2020 No Maladministration Brentwood Borough Council (202002909) Case 202002909 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s application for disability adaptations to her property. 24 Dec 2020 Partial Maladministration Hammersmith and Fulham Council (201914426) Case 201914426 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: 24 Dec 2020 No Maladministration Stoke-on-Trent City Council (202003436) Case 202003436 The complaint is about the landlord’s response to the resident’s reports of boundary issues between the resident’s and her neighbour’s … 23 Dec 2020 Outside Jurisdiction Birmingham City Council (201915607) Case 201915607 · Local Authority / ALMO or TMO The complaint is about the level of service charge for major works. 23 Dec 2020 Partial Maladministration Camden Council (201912173) Case 201912173 · Managing Relations The Complaint is about the landlord’s response to residents’ reports about: 23 Dec 2020 No Maladministration Lambeth Council (201912623) Case 201912623 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour by a neighbour. 23 Dec 2020 No Maladministration Lambeth Council (201915129) Case 201915129 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour by his neighbour. 23 Dec 2020 Maladministration Sandwell Metropolitan Borough Council (201912989) Case 201912989 · Information and data management The complaint concerns the landlord’s responses to the resident’s enquiries about the refurbishment of his building. 23 Dec 2020 Partial Maladministration St Albans City and District Council (201913967) Case 201913967 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports about: leaks and remedial works banding noise transference complaints … 23 Dec 2020 No Maladministration Westminster City Council (201815568) Case 201815568 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports about the cost and efficiency of the heating system … 22 Dec 2020 Partial Maladministration Birmingham City Council (201909262) Case 201909262 · Managing Relations REPORT COMPLAINT 201909262 Birmingham City Council 22 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 22 Dec 2020 Maladministration Brentwood Borough Council (201915056) Case 201915056 · Local Authority / ALMO or TMO The complaint is about how the landlord handled a boundary issue relating to the resident’s property. 22 Dec 2020 Mediation Brighton and Hove City Council (202003804) Case 202003804 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the Resident’s mutual exchange. 22 Dec 2020 No Maladministration Hounslow Council (201911783) Case 201911783 · Moving/Buying/Selling Home The complaint is regarding: The landlord’s handling of the resident’s application under its mutual exchange process Its decision not to … 18 Dec 2020 Maladministration Folkestone & Hythe District Council (201914464) Case 201914464 The complaint is about the landlord’s handling of the installation of sound proofing in the resident’s building. 17 Dec 2020 Partial Maladministration Bristol City Council (202000545) Case 202000545 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of a sub-standard kitchen replacement. 16 Dec 2020 Outside Jurisdiction Hackney Council (202004968) Case 202004968 The Resident complained: about the information the landlord provided to this Service in relation to a previous complaint under the … 16 Dec 2020 Reasonable Redress Hammersmith and Fulham Council (201911091) Case 201911091 · Moving/Buying/Selling Home This complaint is about the landlord’s response to: The resident’s request for rehousing. The resident’s reports of damp and mould … 16 Dec 2020 Partial Maladministration Southwark Council (201906657) Case 201906657 The complaint is about: the state of disrepair of the kitchen window; the information the landlord provided to the resident … 16 Dec 2020 No Maladministration Swindon Borough Council (201916176) Case 201916176 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s request for succession of her late mother’s tenancy. 15 Dec 2020 Reasonable Redress Basildon Borough Council (202002986) Case 202002986 · Old Property Condition migrated-2025 REPORT COMPLAINT 202002986 Basildon Borough Council 15 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 10 Dec 2020 No Maladministration Southampton City Council (201913487) Case 201913487 · Managing Relations The complaint is about the way the landlord dealt with the resident’s: report of a leak in his property in … 10 Dec 2020 Maladministration Waltham Forest Council (201912480) Case 201912480 · Managing Relations The complaint refers to: 9 Dec 2020 Partial Maladministration Croydon Council (202000081) Case 202000081 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to and handling of the resident’s reports of noise nuisance Complaint handling 9 Dec 2020 No Maladministration Kingston upon Thames Council (201914479) Case 201914479 · Local Authority / ALMO or TMO The resident complains about the landlord’s response to her concerns about the fire exit door at the property. 9 Dec 2020 Maladministration Lambeth Council (202003014) Case 202003014 · Information and data management The complaint is about: The landlord’s handling of the resident’s reports of an ongoing leak to the roof of the … 8 Dec 2020 Reasonable Redress Hammersmith and Fulham Council (202003176) Case 202003176 · Managing Relations The complaint refers to: The length of time taken for the Landlord to complete repairs to the Resident’s property. The …