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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,857 of 16,595 decisions matching "council"

Decisions

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6 May 2021 Maladministration Stevenage Borough Council (202009309) Case 202009309 · Local Authority / ALMO or TMO The leaseholder complains about the landlord’s response to his concerns about works carried out to the asbestos containing ceiling outside … 6 May 2021 No Maladministration Waltham Forest Council (202007871) Case 202007871 · Financial The complaints are about the landlord’s response to: Concerns raised by the resident about a historic bed bug infestation. The … 5 May 2021 No Maladministration Southwark Council (202009109) Case 202009109 · Local Authority / ALMO or TMO REPORT COMPLAINT 202009109 Southwark Council 29 April 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints is … 4 May 2021 Partial Maladministration Waltham Forest Council (202002130) Case 202002130 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Implementation of reasonable adjustments. Handling of the resident's reports of antisocial behaviour (ASB). Communication … 30 Apr 2021 Partial Maladministration Birmingham City Council (202006376) Case 202006376 · Old Property Condition migrated-2025 The complaint concerns: the landlord’s handling of the resident’s reports of outstanding repairs in her property. the impact the condition … 30 Apr 2021 Maladministration Camden Council (202004959) Case 202004959 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of reports of anti-social behaviour (ASB). The landlord’s response to reports of the … 30 Apr 2021 Outside Jurisdiction Gateshead Metropolitan Borough Council (201808064) Case 201808064 · Local Authority / ALMO or TMO The complaint concerns the council’s response to reports of disrepair, a bug infestation, a smell in the property and antisocial … 30 Apr 2021 No Maladministration Gateshead Metropolitan Borough Council (201910919) Case 201910919 · ASB/Abuse/Nuisance The complaint concerns the landlord’s handling of the resident’s reports of noise disturbances from his neighbour’s property. 30 Apr 2021 No Maladministration Hammersmith and Fulham Council (202009648) Case 202009648 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to reports of leaks from the resident’s toilet. The complaint is about the … 30 Apr 2021 Partial Maladministration Lambeth Council (202004383) Case 202004383 · Managing Relations The complaint is about the landlord’s: decision to withdraw its offer of damages and reasonable legal costs, complaints handling. 30 Apr 2021 Partial Maladministration Slough Borough Council (202007248) Case 202007248 · Estate Management The complaint is about: 30 Apr 2021 Maladministration Waltham Forest Council (202004117) Case 202004117 · Old Property Condition migrated-2025 The resident has complained that the landlord has taken too long to resolve their reports of subsidence at the building … 30 Apr 2021 Maladministration Wandsworth Council (202002164) Case 202002164 · Local Authority / ALMO or TMO The complaint concerns: The landlord’s response to the resident’s request for a partial refund of the water charges she had … 30 Apr 2021 Outside Jurisdiction Wandsworth Council (202006209) Case 202006209 · Health and Safety (inc. building safety) The complaint is about the landlord’s proposed decision to install a particular type of sprinkler system in sheltered accommodation in … 29 Apr 2021 Partial Maladministration Arun District Council (202001255) Case 202001255 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of leaks to his garage roof and shed downpipe. … 29 Apr 2021 No Maladministration Lambeth Council (201812140) Case 201812140 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of noise nuisance from his upstairs neighbour. 29 Apr 2021 No Maladministration Leicester City Council (202012354) Case 202012354 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: reports of multiple repair issues at her property, including: skirting … 29 Apr 2021 No Maladministration Slough Borough Council (202002564) Case 202002564 · Local Authority / ALMO or TMO This complaint is about the landlord response to: The resident’s request for compensation for damage to his carpet following a … 29 Apr 2021 Maladministration Southwark Council (201912677) Case 201912677 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of a faulty window. The landlord’s response to the … 29 Apr 2021 Outside Jurisdiction Wolverhampton City Council (202009782) Case 202009782 · Local Authority / ALMO or TMO The complaint is about the quality of home repairs and renovations, staff conduct, and the outcome of the resident’s insurance … 28 Apr 2021 Maladministration Islington Council (202006439) Case 202006439 The complaint is about the landlord’s: 28 Apr 2021 No Maladministration Southwark Council (202010571) Case 202010571 · Local Authority / ALMO or TMO The complaint concerns: The landlord’s response to reports of a water leak into the resident’s property. The landlord’s refusal to … 27 Apr 2021 No Maladministration Brent Council (202003531) Case 202003531 · Old Property Condition migrated-2025 The resident complains about the landlord’s response to the concerns he raised about various repair issues at his property. 27 Apr 2021 Maladministration Lambeth Council (202011897) Case 202011897 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the leaseholder’s reports of a leaking communal roof and the resulting internal … 27 Apr 2021 No Maladministration Leicester City Council (202010875) Case 202010875 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports about: Rehousing requests. Anti-social behaviour from an upstairs neighbour. … 27 Apr 2021 Outside Jurisdiction Wandsworth Council (202001286) Case 202001286 · Local Authority / ALMO or TMO The complaint concerns the landlord’s response to the resident’s concerns about consultation over planned maintenance and rent increases for garages. 26 Apr 2021 No Maladministration Islington Council (202009822) Case 202009822 · Local Authority / ALMO or TMO The complaint refers to: The landlord’s response to the resident’s concerns related to staff conduct. The landlord’s handling of the … 23 Apr 2021 Outside Jurisdiction Brighton and Hove City Council (202004322) Case 202004322 · Old Property Condition migrated-2025 The resident feels that the Council did not handle his insurance claim appropriately, causing delays in the process. 22 Apr 2021 No Maladministration Birmingham City Council (202004581) Case 202004581 The complaint is about the landlord’s response to the resident’s reports of mould at her property. 21 Apr 2021 Partial Maladministration South Kesteven District Councill (202006324) Case 202006324 The complaint is about the landlord’s handling of a complaint made against him about anti-social behaviour (ASB). The complaint is … 21 Apr 2021 No Maladministration Waltham Forest Council (202008889) Case 202008889 · Local Authority / ALMO or TMO The complaint concerns how the landlord handled the resident’s reports of antisocial behaviour (ASB) by a neighbour. 20 Apr 2021 No Maladministration Barnet Council (202011365) Case 202011365 · Local Authority / ALMO or TMO The complaint is about the landlord’s: handling of damage to the bathroom door; decision not to install/replace bedroom doors in … 20 Apr 2021 Maladministration BCP Council (201915205) Case 201915205 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 19 Apr 2021 Maladministration Hammersmith and Fulham Council (202004933) Case 202004933 REPORT COMPLAINT 202004933 Hammersmith and Fulham Council 19 April 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 16 Apr 2021 Partial Maladministration Leeds City Council (202007676) Case 202007676 · Local Authority / ALMO or TMO The complaint is about: The conduct of a local ward member in respect of a planning application. The allocation of … 16 Apr 2021 No Maladministration Somerset West and Taunton Council (201909201) Case 201909201 The complaint was about the landlord's response to the resident's: 15 Apr 2021 Maladministration Greenwich Council (201909305) Case 201909305 The complaint is about the landlord’s handling of the resident’s report of a defective window. The Ombudsman has also considered … 15 Apr 2021 Partial Maladministration Hounslow Council (202008895) Case 202008895 · Local Authority / ALMO or TMO The resident has complained about: The landlord's handling of her reports of leaks in the bathroom and the kitchen of … 14 Apr 2021 No Maladministration Leeds City Council (202004331) Case 202004331 · Estate Management The complaint is about: The landlord’s decision to close the communal areas due to the Covid-19 pandemic, particularly the communal … 13 Apr 2021 No Maladministration Birmingham City Council (202005838) Case 202005838 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about the accuracy of the landlord’s contractor’s account of … 13 Apr 2021 Outside Jurisdiction Cornwall Council (202009312) Case 202009312 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of lead in the water supply and the effects this has … 13 Apr 2021 Maladministration Sheffield City Council (201910086) Case 201910086 · Managing Relations The complaint is about: the landlord’s response to the resident’s reports of leaks in her property. the landlord’s response to … 12 Apr 2021 No Maladministration Welwyn Hatfield Borough Council (202007664) Case 202007664 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident's application for succession of tenancy and the quality of customer … 9 Apr 2021 Partial Maladministration Ashford Borough Council (202001169) Case 202001169 · Local Authority / ALMO or TMO The complaint is about: The managing agent’s communication with the resident after he informed it in February 2018 he was … 7 Apr 2021 Maladministration Newham Council (201907092) Case 201907092 The complaint is about: the landlord’s handling of repairs to the resident’s bathroom. the landlord’s complaints handling. 7 Apr 2021 Maladministration Southwark Council (202001796) Case 202001796 · Local Authority / ALMO or TMO The resident has complained that the landlord has allocated a service charge refund to outstanding invoices that they have repeatedly … 6 Apr 2021 Maladministration Birmingham City Council (202010091) Case 202010091 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: repairs to the porch roof of the resident’s property; the resident’s associated … 6 Apr 2021 Outside Jurisdiction Croydon Council (202001124) Case 202001124 · Local Authority / ALMO or TMO The complaint is about the condition of the property when the resident moved in and the landlord’s subsequent failure to … 6 Apr 2021 No Maladministration Harlow District Council (202003552) Case 202003552 · Financial The complaint is about the cost of removing and reinstalling a satellite dish from the outside of the property, which … 6 Apr 2021 Outside Jurisdiction Islington Council (202010772) Case 202010772 · Local Authority / ALMO or TMO The complaint concerns the council’s handling of an application for a parking space