The Guinness Partnership Limited (202449975)
The complaint is about the landlord's handling of the resident’s mutual exchange and repairs to the property. The Ombudsman has also investigated the landlord’s complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Vivid Housing Limited (202400144)
The complaint is about the landlord’s handling of: The resident’s reports of a fly infestation affecting her property. The associated complaints.
Your Housing Group Limited (202342179)
The resident’s complaint is about the landlord’s handling of repairs relating to damp and mould, including the landlord’s response to the resident’s possessions being damaged.
A2Dominion Housing Group Limited (202418987)
The complaint is about the landlord’s handling of: a leak at the resident’s property. the complaint. We have also assessed the landlord’s record keeping.
Abri Group Limited (202447244)
The complaint is about the landlord’s handling of the resident’s reports that the condition of the windows was causing mould.
Birmingham City Council (202337963)
The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould. Complaint handling.
Bournemouth, Christchurch and Poole Council (202400769)
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour. The resident’s requests for CCTV footage.
Clarion Housing Association Limited (202302724)
The complaint is about the landlord’s handling of: The resident’s tenancy succession application. The resident’s request to appoint an authorised representative. The associated complaint.
Clarion Housing Association Limited (202321417)
The complaint is about the landlord’s handling of: Roof leaks and associated mould. The associated complaint.
Clarion Housing Association Limited (202449601)
The complaint is about the landlord’s handling of: The resident’s concerns about the heating and hot water at the property. The associated complaint.
GreenSquareAccord Limited (202336135)
The complaint is about the landlord’s handling of the resident’s: reports of repairs to the boiler. queries about service charges. reports of poor communal cleaning and maintenance. We have also considered the landlord’s complaint handling.
Jigsaw Homes Group Limited (202452093)
The complaint is about the landlord’s handling of repairs to the resident’s property. These included: A leak in the bathroom damaging the flooring. Damp and mould. Repairs around the sink area in the kitchen. This service has also considered the landlord’s complaint handling.
Kirklees Metropolitan Borough Council (202337870)
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The resident’s request to move. The associated complaint.
London Borough of Lambeth (202404048)
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) and harassment. Repairs to the front steps of the resident’s property. The resident’s request for reasonable adjustments to support his communication with the landlord and his concerns about the level of communication from the landlord. …
London Borough of Lambeth (202409283)
REPORT COMPLAINT 202409283 London Borough of Lambeth 25 September 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
London Borough of Lambeth (202449187)
The complaint is about the landlord’s response to the resident’s concerns about: Damp and mould and drainage issues. A leak into the property. The condition of the windows. We have also considered the landlord’s handling of the associated complaints.
London & Quadrant Housing Trust (202400474)
This investigation considers: The landlord’s response to the resident request that it renew his bathroom and kitchen. The landlord’s complaint handling.
Midland Heart Limited (202316809)
This complaint is about the landlord’s handling of repairs, pest control, and damp and mould at the resident’s property. We have also considered the landlord’s handling of the resident’s complaint.
Midland Heart Limited (202440384)
The complaint is about the landlord’s handling of the resident’s reports of: damp and mould. a pest infestation. the void condition of the property. outstanding repairs in the property including a leak, flooring and ceiling. heat retention in the property and resulting high energy bills. damages to personal property. a …
Notting Hill Genesis (202214589)
The resident’s complaint is about: The level of service charges associated with the property. The landlord’s communication about service charges. The Ombudsman has also considered the landlord’s complaints handling.
Peabody Trust (202345853)
The complaint is about the landlord’s handling of the resident’s reports of leaks, bathroom repairs, damp, and mould at the property. We have also considered the landlord’s complaint handling.
Peabody Trust (202425654)
The resident’s complaint is about the landlord’s handling of a request to install soundproofing measures to the property. The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202440717)
The complaint is about the landlord’s handling of: The resident’s report of a leak and the damage caused to her flooring, resulting in damp and mould. The associated complaint.
Peabody Trust (202446462)
REPORT COMPLAINT 202446462 Peabody Trust 25 September 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Sovereign Network Group (202323648)
The complaint is about the landlord’s handling of repairs and compensation in relation to the residents: Patio doors. Gate and intercom and water outages. The landlord’s complaint handling.
The Guinness Partnership Limited (202415282)
The resident’s complaint is about the landlord’s handling of: Concerns raised over staff conduct. The associated complaint.
Thurrock Council (202348158)
The complaint is about the landlord’s handling of the resident's report of a damaged garden fence.
A2Dominion Housing Group Limited (202303699)
The complaint is about the landlord’s handling of the resident’s reports of a leak to her property. We have also looked at the landlord’s handling of the resident’s complaint.
A2Dominion Housing Group Limited (202330432)
This complaint is about the landlord’s handling of the resident’s reports of issues with its concierge service.
A2Dominion Housing Group Limited (202420029)
The resident’s complaint is about the landlord’s handling of: Reports the property was unsuitable for her family’s needs. Its decision about the resident’s right to buy request and information provided. Leaks, damp and mould. Outdated information about the household recorded on its systems. We have also considered the landlord’s complaint …
A2Dominion Housing Group Limited (202451673)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Birmingham City Council (202419409)
The complaint is about the landlord’s handling of the resident’s: concerns regarding the conduct of staff. formal complaint.
Bristol City Council (202447805)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB)
Clarion Housing Association Limited (202318147)
REPORT COMPLAINT 202318147 Clarion Housing Association Limited 30 January 2026 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Clarion Housing Association Limited (202426448)
This complaint is about the landlord’s handling of: The resident’s reports of inappropriate conduct by staff in its contact centre. The associated complaints.
Halton Housing (202431709)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in her property.
Haringey London Borough Council (202224687)
The complaint is about the landlord’s handling of the resident’s: Reports of a roof leak at the property. Associated complaint.
London Borough of Havering Council (202328972)
REPORT COMPLAINT 202328972 London Borough of Havering Council 24 September 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
London Borough of Lewisham (202408476)
The complaint is about the landlord’s handling of the resident’s reports of: Repairs required to the property including to the bathroom, toilet, cupboard door, kitchen units and windows. Repairs required to address damp and mould in the property. The associated complaint.
London & Quadrant Housing Trust (202325627)
The complaint is about:
Metropolitan Thames Valley Housing (MTV) (202451146)
The resident’s complaint is about the landlords handling of: Damp and mould, and the associated repairs. The associated complaint.
One Housing Group Limited (202452263)
The complaint is about the landlord’s handling of reports of faults with the communal lift.
Paragon Asra Housing Limited (202445075)
The complaint is about the landlord’s handling of the resident’s reports of a leak, damp, mould, and associated work including a bathroom light and kitchen floor. We have also considered the landlord’s handling of: The resident’s request to be rehoused. The complaint.
Sanctuary Housing Association (202346063)
The complaint is about the landlord’s handling of leaks, damp, mould and subsequent repairs. We have also considered the landlord’s complaint handling.
Sandwell Metropolitan Borough Council (202402166)
The complaint is about the landlord’s handling of concerns raised by the resident about the conduct of a member of staff during and after a home visit. We have also investigated the landlord’s complaint handling.
Southern Housing (202401894)
The complaint is about the landlord’s: Handling of window repairs. Complaint handling.
Stockport Homes Limited (202421475)
The complaint is about the landlord’s handling of the resident’s reports of a leak, and his request for compensation.
The Guinness Partnership Limited (202335030)
The complaint is about the landlord’s handling of roof repairs. The Ombudsman has also considered the landlord’s complaint handling.
The Industrial Dwellings Society (1885) Limited (202342019)
The complaint is about the landlord’s response to the resident’s concerns about issues with the plumbing in the property.
The Riverside Group Limited (202416108)
The complaint is about the landlord’s handling of the resident’s concerns about grounds maintenance at his housing estate.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)