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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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22 Apr 2024 Reasonable Redress LiveWest Homes Limited (202229671) Case 202229671 · Occupancy Rights The complaint is about how the landlord handled the resident’s request for its support with a neighbour dispute about access … 22 Apr 2024 Reasonable Redress One Housing Group Limited (202311150) Case 202311150 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of leaks, damp, and mould. 22 Apr 2024 Maladministration The Guinness Partnership Limited (202208756) Case 202208756 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of mice and bedbug infestations in his property; reports … 22 Apr 2024 Maladministration The Guinness Partnership Limited (202231149) Case 202231149 · Managing Relations The complaint is about the landlord’s handling of: Repairs following a leak from the hot water cylinder. The associated complaint. 22 Apr 2024 Partial Maladministration The Riverside Group Limited (202218341) Case 202218341 · Managing Relations The complaint is about the landlord’s handling of: Reports of damage to items in the resident’s property. The resident’s concerns … 19 Apr 2024 Partial Maladministration Clarion Housing Association Limited (202215585) Case 202215585 · Financial The complaint is about the landlord’s: handling of concerns about the administration of the resident’s service charge, and reports of … 19 Apr 2024 No Maladministration Habinteg Housing Association Limited (202227866) Case 202227866 · Old Property Condition migrated-2025 This complaint is about: The landlord’s handling of the resident’s request to pave the remaining area of her garden. The … 19 Apr 2024 Reasonable Redress Islington and Shoreditch Housing Association Limited (202229316) Case 202229316 · Estate Management The complaint is about the landlord’s: Handling of repairs to a communal lift. Complaint handling. 19 Apr 2024 Maladministration Midland Heart Limited (202300818) Case 202300818 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour caused by a neighbour. Allegations regarding … 19 Apr 2024 Maladministration Stonewater Limited (202301443) Case 202301443 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of a faulty heating system and its subsequent handling … 19 Apr 2024 Maladministration Torus62 Limited (202220173) Case 202220173 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs at the property. 19 Apr 2024 Reasonable Redress Vivid Housing Limited (202222069) Case 202222069 · Old Property Condition migrated-2025 This complaint is about the landlord's handling of reports of damp and mould within the resident’s home. 18 Apr 2024 No Maladministration Nottingham Community Housing Association Limited (202221893) Case 202221893 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a leak. 18 Apr 2024 Maladministration Paragon Asra Housing Limited (202312109) Case 202312109 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports about his water supply. Formal complaint. 18 Apr 2024 Outside Jurisdiction Southern Housing Group Limited (202223653) Case 202223653 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 18 Apr 2024 Partial Maladministration Stonewater Limited (202214298) Case 202214298 · Managing Relations The complaint is about the landlord’s: Response to reports of leaks causing damp and mould. Handling of the associated complaint. 18 Apr 2024 Maladministration Together Housing Association Limited (202320354) Case 202320354 · Managing Relations The complaint is about the landlord’s handling of the applicant’s: Application for a property. Associated complaints. 18 Apr 2024 Partial Maladministration Wandle Housing Association Limited (202217802) Case 202217802 · Information and data management The complaint is about the landlord’s handling of: The resident’s reports of mould in the communal hallway. Cyclical decoration works. … 17 Apr 2024 Partial Maladministration Clarion Housing Association Limited (202301032) Case 202301032 · Information and data management The resident’s complaint is about the landlord’s response to his reports of damp and mould, and the associated repairs. In … 17 Apr 2024 Outside Jurisdiction Clarion Housing Association Limited (202307014) Case 202307014 · Managing Relations The complaint is about the housing association’s handling of: Defect repairs to the resident’s property. The associated complaint. 17 Apr 2024 Partial Maladministration Connexus Homes Limited (202311346) Case 202311346 · Managing Relations The complaint is about the landlord’s response to reports of unsafe windows in the property. The Ombudsman has also considered … 17 Apr 2024 Maladministration Estuary Housing Association Limited (202229714) Case 202229714 · Managing Relations The complaint is about: The landlord’s handling of the resident’s boiler repairs. The landlord’s engagement with the resident regarding his … 17 Apr 2024 Maladministration One Housing Group Limited (202227166) Case 202227166 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of noise disturbance. The landlord’s complaint handling. 17 Apr 2024 Partial Maladministration Orbit Group Limited (202215496) Case 202215496 · Managing Relations This complaint is about the landlord’s handling of: Asbestos removal, follow on roof repair works and the replacement of a … 17 Apr 2024 Partial Maladministration Saffron Housing Trust Limited (202215304) Case 202215304 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about its communication and call handling. Handling of the … 17 Apr 2024 Maladministration The Guinness Partnership Limited (202304473) Case 202304473 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the annual gas safety check of the property. 17 Apr 2024 Maladministration The Riverside Group Limited (202312134) Case 202312134 · Managing Relations The complaint is about the landlord’s handling of the resident’s requests for repairs to a rear boundary wall. The Ombudsman … 16 Apr 2024 Partial Maladministration A2Dominion Housing Group Limited (202308064) Case 202308064 · Estate Management The complaint is about the landlord’s handling of repairs to a communal lift. The Ombudsman has also considered the landlord’s … 16 Apr 2024 Maladministration Clarion Housing Association Limited (202219861) Case 202219861 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of a lack of heating and hot water at … 16 Apr 2024 Maladministration Paragon Asra Housing Limited (202115255) Case 202115255 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and the associated repairs. The Ombudsman … 16 Apr 2024 Reasonable Redress Richmond Housing Partnership Limited (202226529) Case 202226529 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about the proposed location of refuse ramps. 15 Apr 2024 Partial Maladministration Clarion Housing Association Limited (202303330) Case 202303330 · Estate Management The complaint is about the landlord’s handling of the resident’s: Concerns about a lack of services charged for but not … 15 Apr 2024 Maladministration ForHousing Limited (202300627) Case 202300627 · Managing Relations The complaint is about the landlord’s handling of damp and mould in the property. This report has also taken into … 15 Apr 2024 Maladministration Onward Homes Limited (202301796) Case 202301796 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered by the landlord for its handling of the resident's reports of … 15 Apr 2024 Maladministration Paragon Asra Housing Limited (202212270) Case 202212270 · Managing Relations The complaint is about: The concerns raised about the condition of the property when it was let to the resident … 15 Apr 2024 Reasonable Redress Regenda Limited (202321067) Case 202321067 · Financial The complaint is about the landlord’s handling of the resident’s request for assistance in relation to the issuing of two … 15 Apr 2024 Maladministration Rochdale Boroughwide Housing Limited (202227356) Case 202227356 · Managing Relations The complaint is about the landlord’s handling of and response to: The resident’s reports of repairs required to the heating … 12 Apr 2024 Maladministration Home Group Limited (202214508) Case 202214508 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to a garden fence. 12 Apr 2024 No Maladministration Longhurst Group Limited (202302371) Case 202302371 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for permission to install a driveway at her property. 12 Apr 2024 Partial Maladministration Paragon Asra Housing Limited (202303669) Case 202303669 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of his: Reports of harassment by his neighbours. Formal complaint. 12 Apr 2024 Maladministration Richmond Housing Partnership Limited (202303446) Case 202303446 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of repairs required to the roof. The landlord’s complaint … 12 Apr 2024 No Maladministration Your Housing Group Limited (202303695) Case 202303695 · Old Property Condition categories The complaint is about the landlord’s decision to replace an extractor fan in the resident’s bathroom. 11 Apr 2024 No Maladministration Clarion Housing Association Limited (202220476) Case 202220476 · Estate Management The complaint is about the landlord’s handling of removal of the resident’s vehicle and its contents. 11 Apr 2024 Reasonable Redress Clarion Housing Association Limited (202302116) Case 202302116 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s request for a permanent decant due to damp and mould … 11 Apr 2024 Partial Maladministration Jigsaw Homes Group Limited (202224401) Case 202224401 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident's reports of anti-social behaviour (ASB) and concerns about safeguarding. Complaint … 11 Apr 2024 No Maladministration Paradigm Housing Group Limited (202225343) Case 202225343 · Managing Relations The complaint is about the landlord’s handling of: the leak from the flat above and the damage it caused to … 11 Apr 2024 Reasonable Redress Richmond Housing Partnership Limited (202214075) Case 202214075 · Managing Relations The complaint is about the landlord’s: Response following a fire at the property. Complaint handling. 11 Apr 2024 Maladministration Shepherds Bush Housing Association Limited (202228666) Case 202228666 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of repairs required to his property to prevent pests … 10 Apr 2024 Maladministration Clarion Housing Association Limited (202216603) Case 202216603 · Managing Relations REPORT COMPLAINT 202216603 Clarion Housing Association Limited 10 April 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 9 Apr 2024 Reasonable Redress Aster Group Limited (202310554) Case 202310554 · Old Property Condition migrated-2025 The landlord’s handling of reports of repairs to the roof, and damp and mould issues.