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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,857 of 16,595 decisions matching "council"

Decisions

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14 Jun 2021 Partial Maladministration Hammersmith and Fulham Council (202010475) Case 202010475 · Local Authority / ALMO or TMO REPORT COMPLAINT 202010475 Hammersmith and Fulham Council 14 June 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 11 Jun 2021 Maladministration Birmingham City Council (202002975) Case 202002975 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for it to redecorate, following damage caused by a … 11 Jun 2021 Partial Maladministration Exeter City Council (202008830) Case 202008830 · Local Authority / ALMO or TMO The complaint is about: the advice given to the resident concerning the Home Choice Scheme. how the landlord handled the … 11 Jun 2021 No Maladministration Southwark Council (202015091) Case 202015091 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB). 9 Jun 2021 Partial Maladministration Cornwall Council (202011484) Case 202011484 · Managing Relations The complaints are about the landlord’s: 9 Jun 2021 Maladministration Swindon Borough Council (202008806) Case 202008806 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports about damage to her sofa. 7 Jun 2021 Outside Jurisdiction Epping Forest District Council (202009199) Case 202009199 · Local Authority / ALMO or TMO The complaint is about the landlord’s demand for a charge prior to sale of the property, for the Renewable Heat … 7 Jun 2021 Maladministration Islington Council (202003808) Case 202003808 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to reports of large cracks in the walls of the property and the … 7 Jun 2021 No Maladministration Southwark Council (202013712) Case 202013712 · Local Authority / ALMO or TMO The complaint concerns the landlord’s handling of repairs to the resident’s stairs. 2 Jun 2021 Outside Jurisdiction Norwich City Council (201915203) Case 201915203 · Financial The leaseholder complained about the following issues: That the landlord did not provide information explaining that the property had no … 2 Jun 2021 No Maladministration Westminster City Council (202100958) Case 202100958 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour. Formal complaint. 1 Jun 2021 No Maladministration Woking Borough Council (202007874) Case 202007874 · Managing Relations The complaint is about the landlord’s: Response to the resident’s request to adapt the property by adding a second rear … 31 May 2021 No Maladministration Leeds City Council (201913825) Case 201913825 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of repair issues in the property. 31 May 2021 Outside Jurisdiction Southwark Council (202008460) Case 202008460 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s request for information regarding an incident that occurred in 2016 … 28 May 2021 Partial Maladministration Camden Council (202009780) Case 202009780 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the residents reports of: Repairs to a communal gate. Leaks in the … 28 May 2021 Maladministration Camden Council (202010569) Case 202010569 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of adaptations following an occupational therapist assessment. Complaint handling. 28 May 2021 Maladministration Hammersmith and Fulham Council (202009410) Case 202009410 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s reports of leaks in her property. Handling of the associated … 28 May 2021 Outside Jurisdiction Kingston upon Thames Council (202011154) Case 202011154 · Local Authority / ALMO or TMO The complaint is about the resident’s reports of noise nuisance. 28 May 2021 Partial Maladministration Northampton Borough Council (202008281) Case 202008281 · Estate Management This complaint is about the landlord’s response to: The resident’s complaint about its administration of his service charges, its maintenance … 27 May 2021 No Maladministration Birmingham City Council (201913028) Case 201913028 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The resident’s reports of discrimination … 27 May 2021 Partial Maladministration Crawley Borough Council (202012035) Case 202012035 · Local Authority / ALMO or TMO The resident has complained that the landlord has offered insufficient compensation in response to their complaint about the works to … 27 May 2021 Maladministration Hammersmith and Fulham Council (202011017) Case 202011017 · Local Authority / ALMO or TMO The complaint concerns the landlord’s handling of the resident’s reports of a water leak from her kitchen waste pipe. 27 May 2021 No Maladministration Southwark Council (202013842) Case 202013842 · Local Authority / ALMO or TMO The complaint concerns the landlord’s handling of the resident’s report of a water leak in his property. 26 May 2021 Reasonable Redress Hammersmith and Fulham Council (202011308) Case 202011308 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of damp and mould in her property. 25 May 2021 Partial Maladministration Southwark Council (202011129) Case 202011129 · Local Authority / ALMO or TMO The complaint concerns the landlord’s handling of the resident’s: reports of loud noise from the water pipework. reports of a … 25 May 2021 Maladministration Southwark Council (202011769) Case 202011769 · Local Authority / ALMO or TMO The complaint concerns the landlord’s response to the resident’s reports of repairs required to the kitchen window in his property … 21 May 2021 Partial Maladministration Barnet Council (202014754) Case 202014754 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of: the resident’s reports of drainage repairs needed outside his property; the resident’s … 21 May 2021 Maladministration Haringey Council (202010916) Case 202010916 · Local Authority / ALMO or TMO The complaint concerns the level of compensation offered to the resident following her reports of upsurges in her kitchen pipes. 21 May 2021 No Maladministration Sandwell Metropolitan Borough Council (202006511) Case 202006511 · Local Authority / ALMO or TMO The complaint is about: The landlord’s management of the allocation of the property to the resident and its suitability. The … 20 May 2021 No Maladministration Lambeth Council (201909098) Case 201909098 · Moving/Buying/Selling Home The resident complained about the landlord's response to his: repair requests for water leaks, damp, lack of ventilation and uneven … 20 May 2021 Outside Jurisdiction Lambeth Council (202010450) Case 202010450 · Local Authority / ALMO or TMO REPORT COMPLAINT 202010450 Lambeth Council 20 May 2021 Our approach What we can and cannot consider is called the Ombudsman’s … 20 May 2021 Outside Jurisdiction North Tyneside Council (202101168) Case 202101168 · Local Authority / ALMO or TMO The complaint concerns: 20 May 2021 Maladministration Tower Hamlets Council (202005068) Case 202005068 · Managing Relations REPORT COMPLAINT 202005068 Tower Hamlets Homes May 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 19 May 2021 Maladministration Adur District Council (202001176) Case 202001176 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to reports of damp and mould at the resident’s property. The complaint is … 19 May 2021 Outside Jurisdiction Westminster City Council (202012880) Case 202012880 · Local Authority / ALMO or TMO The complaint concerns the landlord’s handling of: The resident’s reports of water leaks in the property. The resident’s request for … 18 May 2021 Maladministration Hammersmith and Fulham Council (202009699) Case 202009699 · Local Authority / ALMO or TMO The complaint concerns the landlord’s response to the resident’s reports of repairs needed to the window frame and damp and … 18 May 2021 Partial Maladministration Thurrock Council (202004501) Case 202004501 · Managing Relations The complaint is about the landlord’s response to the residents reports of: The initial blocked drain at the property and … 14 May 2021 Partial Maladministration Camden Council (202002092) Case 202002092 · Local Authority / ALMO or TMO The resident complains about: The length of time scaffolding was erected at her property. The landlord’s response to her concerns … 14 May 2021 Maladministration Hammersmith and Fulham Council (202009329) Case 202009329 · Local Authority / ALMO or TMO The complaint concerns the landlord’s handling of the resident’s reports of water ingress to her bathroom ceiling from the property … 13 May 2021 No Maladministration Kingston upon Thames Council (202014709) Case 202014709 · Financial The complaint is about the landlord’s assertion that the resident is in rent arrears and the resulting deductions from her … 13 May 2021 Partial Maladministration Welwyn Hatfield Borough Council (201912592) Case 201912592 · Managing Relations REPORT COMPLAINT 201912592 Welwyn Hatfield Borough Council 13 May 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 11 May 2021 No Maladministration Birmingham City Council (202012909) Case 202012909 · Local Authority / ALMO or TMO REPORT COMPLAINT 202012909 Birmingham City Council 11 May 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 11 May 2021 No Maladministration Sheffield City Council (202002843) Case 202002843 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s request for fence repairs in his back garden. Associated complaint … 11 May 2021 No Maladministration Southwark Council (202003725) Case 202003725 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s kitchen. Complaint handling. 10 May 2021 No Maladministration Harlow District Council (202005328) Case 202005328 · Financial The resident has complained that: They have been charged too much for the cost of major works (a roof replacement) … 10 May 2021 No Maladministration Leeds City Council (202007461) Case 202007461 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to the resident’s garden. 7 May 2021 Maladministration Greenwich Council (202005808) Case 202005808 · Managing Relations The complaint is about the landlord’s handling of reports of damp and mould at the property. The complaint is also … 7 May 2021 Maladministration Leicester City Council (202007082) Case 202007082 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of damp and mould in her property. 7 May 2021 Reasonable Redress Newham Council (202003618) Case 202003618 · Financial The complaint is about: The level of compensation offered following the resident’s Public Liability Contents’ claim to the landlord’s insurer. … 6 May 2021 Outside Jurisdiction Gloucester City Council (201814421) Case 201814421 · Moving/Buying/Selling Home The complaint concerns the Council’s assessment of the residents housing needs and banding allocation.