Southwark Council (202448650)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Sovereign Network Group (202417316)
The resident’s complaint is about the landlord's handling of reports of anti-social behaviour (ASB) including discrimination and the request to be allocated a different neighbourhood officer.
Stonewater Limited (202337772)
The complaint is about the landlord’s handling of the resident’s reports of issues following a kitchen replacement.
Stonewater Limited (202343131)
The complaint is about the landlord’s handling of a parking issue and associated neighbour dispute. We have also investigated the landlord’s handling of the resident’s complaint.
Stonewater Limited (202403427)
The complaint is about the landlord’s handling of the resident’s: Concerns about grounds maintenance. Associated complaint.
The Riverside Group Limited (202320401)
This complaint is about the landlord’s handling of: Allegations of antisocial behaviour (ASB) made about the resident’s behaviour. The resident’s reports of ASB including issues with smoking and the use of scooters around the scheme.
West Kent Housing Association (202402020)
The resident’s complaint is about the landlord’s handling of: Repairs and damp and mould in her bathroom and toilet. The complaint.
West Kent Housing Association (202410017)
The complaint is about the landlord’s handling of the resident’s request for a new bathroom due to health and safety concerns.
A2Dominion Housing Group Limited (202344702)
The complaint is about the landlord’s handling of: Allegations of antisocial behaviour (ASB) about the resident and her claim that these were racially motivated. The resident’s reports of ASB. The associated complaint.
A2Dominion Housing Group Limited (202439017)
The complaint is about the landlord's handling of repairs to the resident’s boiler and radiator.
Accent Housing Limited (202327294)
The complaint is about the landlord’s handing of the resident’s: Reports of their neighbour’s antisocial behaviour (ASB). Reports of overgrown vegetation and a rat infestation in neighbours’ gardens. The Ombudsman has also considered the landlord’s complaints handling.
Bury Metropolitan Borough Council (202424423)
The complaint is about the landlord’s response to the resident’s reports of: No heating and hot water. Leaks.
City of Westminster Council (202440866)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The resident’s reports regarding staff conduct.
Clarion Housing Association Limited (202443991)
The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB). request for a management transfer.
Clarion Housing Association Limited (202452033)
The complaint is about the landlord’s handling of the resident’s reports of loss of heating and hot water and its decision to not replace all his radiators. We have also considered the landlord’s complaint handling.
East Midlands Housing Group Limited (202428486)
The complaint is about the landlord’s handling of a leak from the ceiling and the subsequent repairs. The Ombudsman has also considered the landlord’s complaint handling.
ForHousing Limited (202450035)
The complaint is about the landlord’s handling of repairs to the living room flooring. The Ombudsman has also considered the landlord’s complaint handling.
Halton Housing (202224828)
The complaint is about the landlord’s handling of repairs to: Windows. Guttering and resulting damage to plasterwork. The stopcock. The Ombudsman has also considered the landlord’s complaint handling.
Haringey London Borough Council (202450621)
The complaint is about the landlord’s handling of the: Resident’s request for adaptation works to the property. Associated complaints.
Leeds City Council (202413959)
The complaint is about the landlord’s handling of a leak and their request for the resident to remove decking for the investigation.
London Borough of Brent (202453056)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance and anti-social behaviour (ASB).
London Borough of Lambeth (202332105)
The complaint is about the landlord's handling of: The resident’s requests for it to replace the bedroom windows. The resident’s reports of a leak into the property and the associated repairs. The associated complaint.
London Borough of Waltham Forest (202347813)
The complaint is about the landlord’s: Handling of an application for tenancy succession. Complaint handling.
London & Quadrant Housing Trust (202223696)
The landlord’s response to the resident’s concerns that he should have access to electricity from the building’s solar panels. We have also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202330970)
The complaint is about the landlord’s handling of the resident’s reports of leaks and repairs to the property.
London & Quadrant Housing Trust (202424881)
The complaint is about the landlord’s handling of the resident’s reports of repairs to the hot water at the property.
London & Quadrant Housing Trust (202429960)
The complaint is about the landlord’s handling of the resident’s reports of leaks.
London & Quadrant Housing Trust (202503275)
The complaint is about the landlord's handling of reports of damp and mould.
Medway Council (202403696)
This complaint is about: The level of the resident’s service charges. The landlord’s responses to the resident’s service charge queries.
Metropolitan Thames Valley Housing (MTV) (202452705)
The complaint is about the landlord’s handling of: The resident’s reports of a leaking roof and the associated damp and mould. The related complaint.
Metropolitan Thames Valley Housing (MTV) (202502432)
The complaint is about the landlord’s handling of leaks, damp and mould in the resident’s property. We have also considered the landlord’s complaint handling.
Midland Heart Limited (202311065)
The complaint is about the landlord’s handling of the resident’s: reports of pests in the property. reports of antisocial behaviour (ASB). associated complaint.
Milton Keynes Council (202314473)
The complaint is about the landlord’s handling of the resident’s reports of: Difficulties accessing the garden due to the lack of maintenance. Difficulties accessing the garden due to issues with his path and threshold step from the property. A hole in the bedroom wall. A broken interior floor tile. The …
North Tyneside Council (202406712)
The complaint is about the landlord’s: Handling of damp in the property. Complaint handling.
Notting Hill Genesis (202345841)
The complaint is about the landlord’s handling of the resident’s: Reports of repair issues to the bathroom, damp and mould. Concerns about the suitability of temporary accommodation. Concerns about the theft of her daughter’s wheelchair. The Ombudsman has also looked at the landlord’s complaint handling.
Notting Hill Genesis (202346197)
The leaseholder’s complaint is about the landlord’s handling of: Her concerns about turnover of staff. Her concerns regarding sinking funds and service charges. We have also considered the landlord’s complaint handling.
Notting Hill Genesis (202420475)
The complaint is about the landlord’s response to the theft of the resident’s bike from the communal bike store.
Notting Hill Genesis (202426470)
The complaint is about the landlord's handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
One Housing Group Limited (202424359)
The complaint is about the landlord’s handling of the resident’s queries about changes to an internal bicycle store. We have also investigated the landlord’s complaint handling.
Orbit Housing Association Limited (202428247)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould, and the associated repairs, including: A leak from a wet room shower. External repointing and render repairs. Roof repairs. The associated complaints.
Peabody Trust (202336678)
The resident’s complaints are about the landlord’s handling of: Repairs including leaks, damp and mould, pest control and its arrangement of temporary housing. The complaints.
Peabody Trust (202420842)
The complaint is about the landlord’s handling of: The resident’s reports of a leak from above and associated damp and mould. The resident’s reports of mice in the property. The resident’s Subject Access Request (SAR). The associated complaints.
Platform Housing Group Limited (202503102)
The complaint is about the landlord’s handling of The resident’s reports of damp and mould. The complaint.
Richmond Housing Partnership Limited (202304450)
The complaint is about the landlord’s handling of the resident’s reports of: The requirement for internal fire doors at the property. A wasp infestation. Washing line repairs. Tree/vegetation growth affecting the property. We have also considered the landlord’s complaint handling.
Royal Borough of Kensington and Chelsea (202333999)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.
Sanctuary Housing Association (202339707)
The complaint is about the landlord’s response to the resident’s reports of: Outstanding repairs including carpet replacement. Possessions which were disposed of without his consent. We have also investigated the landlord’s complaint handling.
Sandwell Metropolitan Borough Council (202348399)
The complaint is about the landlord’s handling of: The purchase of the resident’s former property, home move, and associated communications throughout the process. The condition of the resident’s new property.
Southern Housing (202336213)
The complaint is about the landlord’s handling of the resident’s reports that her boiler flue was inaccessible.
Sovereign Network Group (202405516)
The complaint is about the landlord’s handling of: The resident’s reports of water ingress and associated repairs. The resident’s complaint.
The Guinness Partnership Limited (202403175)
The resident’s complaint is about the landlord’s handling of: Her reports of parking issues in the estate. Her concerns relating to her neighbour’s closed-circuit television (CCTV). The associated complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)