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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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30 Apr 2024 Maladministration East Midlands Housing Group Limited (202228179) Case 202228179 · Estate Management The complaint is about the landlord’s handling of the resident’s concern that the original chain-linked boundary fence separating his and … 30 Apr 2024 Reasonable Redress ForHousing Limited (202301498) Case 202301498 · Old Property Condition categories The complaint is about the landlord’s handling of repairs to the resident’s kitchen. 30 Apr 2024 Maladministration Golding Homes Limited (202229689) Case 202229689 · Estate Management The complaint is about the landlord’s response to the resident’s reports of a neighbour fencing off and landscaping part of … 30 Apr 2024 Partial Maladministration Hyde Housing Association Limited (202208656) Case 202208656 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about a right to buy (RTB) application. This Service … 30 Apr 2024 Partial Maladministration Hyde Housing Association Limited (202210077) Case 202210077 · ASB/Abuse/Nuisance The complaint is about the: Landlord’s response to the resident’s concerns about the communication regarding dog fouling. Landlord’s handling of … 30 Apr 2024 Partial Maladministration Islington and Shoreditch Housing Association Limited (202202116) Case 202202116 · ASB/Abuse/Nuisance The complaint concerns the landlord’s handling of: The resident’s reporting of anti-social behaviour (ASB). The resident’s request to move. This … 30 Apr 2024 Maladministration Longhurst Group Limited (202200148) Case 202200148 · Managing Relations The complaint is about the landlord's handling of: The resident’s reports of damp, mould and leaks from the landing window … 30 Apr 2024 No Maladministration One Vision Housing Limited (202231439) Case 202231439 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident about leaks at the property. 30 Apr 2024 Maladministration Onward Homes Limited (202126950) Case 202126950 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB). The associated complaint. 30 Apr 2024 Maladministration Onward Homes Limited (202224595) Case 202224595 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the boiler. A collapsed ceiling. The Ombudsman has also investigated … 30 Apr 2024 Partial Maladministration Platform Housing Group Limited (202127521) Case 202127521 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of cooking smells entering her property from her neighbour’s … 30 Apr 2024 Partial Maladministration Poplar Housing And Regeneration Community Association Limited (202300483) Case 202300483 · Managing Relations The complaint is about the landlords handling of: The resident’s reports of damp and mould in her property. The associated … 30 Apr 2024 Maladministration Southern Housing Group Limited (202230319) Case 202230319 · Managing Relations The resident’s complaint is about: The landlord's response to the resident’s reports of: Noise from a water pump. Repairs to … 30 Apr 2024 Maladministration The Riverside Group Limited (202232510) Case 202232510 · Information and data management The complaint is about the landlord’s: response to the resident’s report that she had been burgled, and the level of … 30 Apr 2024 Partial Maladministration Together Housing Association Limited (202206695) Case 202206695 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: 30 Apr 2024 No Maladministration Walsall Housing Group Limited (202224302) Case 202224302 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of anti-social behaviour (ASB). 30 Apr 2024 Maladministration Your Housing Limited (202303001) Case 202303001 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB) by her neighbours. Handling of … 29 Apr 2024 Partial Maladministration Accent Housing Limited (202225040) Case 202225040 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports of a blocked communal drain pipe which caused damage … 29 Apr 2024 Maladministration ForHousing Limited (202318004) Case 202318004 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s request to replaster the full hallway and stairs, due to … 29 Apr 2024 Maladministration Onward Homes Limited (202227575) Case 202227575 · Managing Relations The complaint is about the landlord handling of the resident’s complaint concerning her kitchen renewal. 29 Apr 2024 Partial Maladministration Orbit Group Limited (202311304) Case 202311304 · Managing Relations The complaint is about the landlord’s handling of a loss of hot water in the resident’s property and associated compensation. … 29 Apr 2024 No Maladministration Platform Housing Group Limited (202310458) Case 202310458 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Concerns about the communal heating charges. Associated formal complaint. 29 Apr 2024 Maladministration Richmond Housing Partnership Limited (202307290) Case 202307290 · Managing Relations This complaint is about the landlord's: Response to reports of tree roots causing damage to the resident's front path. Handling … 29 Apr 2024 No Maladministration South Liverpool Homes Limited (202300263) Case 202300263 · Managing Relations The complaint is about; The landlord’s response to the resident’s concerns about staff conduct. The landlord’s response to the resident’s … 29 Apr 2024 No Maladministration Stonewater Limited (202200334) Case 202200334 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise and her request to be reimbursed for … 26 Apr 2024 Partial Maladministration Shepherds Bush Housing Association Limited (202222910) Case 202222910 · Financial The complaint is about the landlord’s: Handling of repairs to the property. Response to reports of damage to personal property. 26 Apr 2024 No Maladministration The Riverside Group Limited (202305725) Case 202305725 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour. 26 Apr 2024 Maladministration Walsall Housing Group Limited (202309975) Case 202309975 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for adaptations to the property. The Ombudsman will also … 25 Apr 2024 Maladministration GreenSquareAccord Limited (202229793) Case 202229793 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from his neighbour. This report … 25 Apr 2024 Maladministration Nottingham City Homes Limited (202230378) Case 202230378 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of maggots in the property, including the associated electrical … 25 Apr 2024 No Maladministration Orbit Group Limited (202212706) Case 202212706 · Managing Relations The complaint is about the landlord’s handling of: The refurbishment of the kitchen and bathroom. The resident’s reports of various … 25 Apr 2024 Partial Maladministration The Guinness Partnership Limited (202300341) Case 202300341 · Health and Safety (inc. building safety) The complaint is about the landlord’s: handling of the resident’s request for a bathroom adaptation, including its requirement for her … 25 Apr 2024 Partial Maladministration The Riverside Group Limited (202223926) Case 202223926 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of flooding from his shower and its response to … 24 Apr 2024 Maladministration Accent Housing Limited (202212633) Case 202212633 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of leaking windows, leading to damp and mould. Reports … 24 Apr 2024 Maladministration ForHousing Limited (202209394) Case 202209394 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repairs to the bathroom following a leak. The … 24 Apr 2024 Maladministration Hyde Housing Association Limited (202228916) Case 202228916 · Managing Relations The complaint is about: The landlord’s handling of reports of an intermittent leak. The associated complaint handling. 24 Apr 2024 Maladministration Longhurst Group Limited (202303682) Case 202303682 · Estate Management This complaint is about the landlord’s response to the resident’s concerns about the standard of the grounds maintenance service at … 24 Apr 2024 Partial Maladministration Midland Heart Limited (202010407) Case 202010407 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of: The installation of windows at the property. The resident's request to replace … 24 Apr 2024 Partial Maladministration Moat Homes Limited (202311616) Case 202311616 · Health and Safety (inc. building safety) The resident complains about: concerns of asbestos and the asbestos sampling process damp and mould delays undertaking repairs the associated … 24 Apr 2024 Maladministration Onward Homes Limited (202217589) Case 202217589 · Managing Relations The complaint is regarding the landlord’s response to reports of a leak. This investigation has also considered the landlord’s complaint … 23 Apr 2024 Partial Maladministration A2Dominion Housing Group Limited (202219811) Case 202219811 · Financial The complaint is about the landlord’s: response to reports of damage caused to the resident’s flooring following works to the … 23 Apr 2024 Partial Maladministration Beyond Housing Limited (202304137) Case 202304137 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: The resident’s report of a rat infestation and subsequent repairs. The resident’s … 23 Apr 2024 Partial Maladministration Hightown Housing Association Limited (202233841) Case 202233841 · Managing Relations The complaint is about the landlord’s: handling of reports of a silverfish infestation. response to a request for rehousing. The … 23 Apr 2024 No Maladministration Karbon Homes Limited inc Byker Community Trust (202213965) Case 202213965 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s request to investigate issues of noise transference at the property. … 23 Apr 2024 Partial Maladministration Stonewater Limited (202214746) Case 202214746 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the immersion heater. Associated complaint. 23 Apr 2024 Maladministration Your Housing Limited (202311434) Case 202311434 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a fly infestation. 22 Apr 2024 Maladministration A2Dominion Housing Group Limited (202122223) Case 202122223 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Decisions to issue the resident … 22 Apr 2024 Partial Maladministration Affordable Housing Communities Limited (202216923) Case 202216923 · Financial The complaint is about: The landlord’s response to the resident’s concerns regarding service charge calculations. The service charge increase. 22 Apr 2024 Partial Maladministration Clarion Housing Association Limited (202202278) Case 202202278 · Financial The complaint is about: The landlord’s handling of, and communication about, the leak in the property. The landlord’s handling of … 22 Apr 2024 Maladministration Clarion Housing Association Limited (202219943) Case 202219943 · Estate Management This complaint is about the landlord's response to the resident’s concerns about: The standard of the communal cleaning at his …