Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "council" ×

Showing 3,857 of 16,595 decisions matching "council"

Decisions

Most recent first
21 Jul 2021 Reasonable Redress Nottingham City Council (202005867) Case 202005867 · Local Authority / ALMO or TMO The complaint concerns the landlord’s handling of the resident’s report of the loss of hot wate r and heating following … 20 Jul 2021 Maladministration Croydon Council (201910960) Case 201910960 · Managing Relations The complaint is about the landlord’s: handling of repairs which the resident reported when she moved into the property and; … 20 Jul 2021 Outside Jurisdiction Newham Council (202002206) Case 202002206 · Local Authority / ALMO or TMO REPORT COMPLAINT 202002206 Newham Council 20 July 2021 Our approach What we can and cannot consider is called the Ombudsman’s … 19 Jul 2021 Mediation Barnet Council (202012764) Case 202012764 · Local Authority / ALMO or TMO The landlord’s handling of the resident’s reports of fly infestation at their property. 19 Jul 2021 Reasonable Redress Somerset West and Taunton Council (202006714) Case 202006714 · Financial The resident has complained that: The landlord has refused to compensate them for damage to their car. 19 Jul 2021 Maladministration Tower Hamlets Council (202010991) Case 202010991 · Managing Relations The complaint is about the landlord’s: Handling of a leak into the resident’s property. Complaint handling. 16 Jul 2021 Maladministration Barking and Dagenham Council (201911211) Case 201911211 · Health and Safety (inc. building safety) This complaint is about the level of compensation awarded by the landlord for its delays in removing items from the … 16 Jul 2021 Maladministration Birmingham City Council (202013007) Case 202013007 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of cracks in the walls of his property. 15 Jul 2021 No Maladministration Birmingham City Council (202012337) Case 202012337 · Local Authority / ALMO or TMO REPORT COMPLAINT 202012337 Birmingham City Council 15 July 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints … 15 Jul 2021 Partial Maladministration Leicester City Council (202013851) Case 202013851 · Local Authority / ALMO or TMO The resident’s complaint is about: The landlord's response to the resident's reports of mould. The resident's report of the conduct … 14 Jul 2021 Partial Maladministration Leeds City Council (202016026) Case 202016026 · Local Authority / ALMO or TMO The complaint refers to: The landlord's handling of repairs following a leaking roof at the resident's property. The resident’s legal … 13 Jul 2021 No Maladministration Kingston upon Thames Council (202010080) Case 202010080 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Original decision to restrict the resident’s access to a single point of contact. Decision … 9 Jul 2021 Maladministration Barnet Council (202006969) Case 202006969 · Old Property Condition migrated-2025 The resident has complained about the landlord’s handling of repairs to the roof and about the level of compensation it … 9 Jul 2021 No Maladministration Cornwall Council (201900404) Case 201900404 · Local Authority / ALMO or TMO The complaint is about: the level of compensation offered to the resident further to his reports of water ingress, damp … 9 Jul 2021 Outside Jurisdiction Swindon Borough Council (202009294) Case 202009294 · Local Authority / ALMO or TMO The complaint is about the Council disposing of items it was storing for the resident. 6 Jul 2021 No Maladministration Harrow Council (202013212) Case 202013212 · Local Authority / ALMO or TMO The complaint is about the landlord’s decision not to compensate the resident for damage to the flooring and walls, caused … 2 Jul 2021 Outside Jurisdiction Birmingham City Council (202008235) Case 202008235 · Local Authority / ALMO or TMO The complaint is about the landlord's response to the resident’s request for compensation for personal injury and damage to personal … 2 Jul 2021 Outside Jurisdiction Southwark Council (202005991) Case 202005991 · Financial The complaint is about the landlord’s decision not to reimburse the resident for money he spent on private accommodation while … 2 Jul 2021 Reasonable Redress Westminster City Council (202017009) Case 202017009 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s reports of outstanding repairs to and the security of his … 1 Jul 2021 Partial Maladministration Broxtowe Borough Council (202008231) Case 202008231 · Local Authority / ALMO or TMO The complaints are about the landlord’s: Handling of repairs to the shower. Response to concerns that were raised about the … 1 Jul 2021 Outside Jurisdiction Kingston upon Thames Council (202013280) Case 202013280 · Local Authority / ALMO or TMO The complaint is about advice given by a council officer to a councillor about the council’s contact restrictions relating to … 1 Jul 2021 No Maladministration Southwark Council (202017218) Case 202017218 · Local Authority / ALMO or TMO The complaint concerns the landlord’s response to the resident’s reports of noise emanating from the water tanks in their building. 1 Jul 2021 Maladministration Stevenage Borough Council (202013153) Case 202013153 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns of the misuse of parking facilities in his estate. 1 Jul 2021 Maladministration Tower Hamlets Council (202016524) Case 202016524 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about damage to his walls and floors. 30 Jun 2021 No Maladministration Birmingham City Council (202008000) Case 202008000 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the residents reports of: Mould and damp within the property and the … 30 Jun 2021 No Maladministration Southwark Council (202006676) Case 202006676 · Financial The complaint concerns the landlord’s: Handling of repairs following a leak from a radiator. Decision not to replace the living … 29 Jun 2021 Outside Jurisdiction Lewisham Council (201912664) Case 201912664 · Financial This complaint is about the managing agent’s response to the resident’s request that his Thames Water, Watersure Plus, discount be … 28 Jun 2021 Maladministration Arun District Council (202010488) Case 202010488 · Local Authority / ALMO or TMO This complaint is about the landlord’s response to the resident’s concerns about the repair of a bedroom ceiling that contained … 28 Jun 2021 No Maladministration Bristol City Council (202008981) Case 202008981 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: Reports of anti-social behaviour (ASB). Request for soundproofing in the … 28 Jun 2021 Partial Maladministration Croydon Council (202006413) Case 202006413 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of and responses to the resident’s: Reports of anti-social behaviour (ASB). Request that … 28 Jun 2021 Outside Jurisdiction Tower Hamlets Council (202008756) Case 202008756 · Moving/Buying/Selling Home The complaint is about the level of compensation awarded by the local authority for how a Right to Buy application … 25 Jun 2021 Partial Maladministration Islington Council (202009624) Case 202009624 · Local Authority / ALMO or TMO The complaint is about: The landlord’s response to the resident’s concerns about the quality of the communal area cleaning. The … 25 Jun 2021 No Maladministration Kingston upon Thames Council (202009426) Case 202009426 · Local Authority / ALMO or TMO The complaint is about: The time taken to arrange/undertake the repairs reported, following the installation of the resident’s new boiler.​ … 24 Jun 2021 No Maladministration Lewisham Council (201913042) Case 201913042 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of attempts to access the resident’s property to resolve an issue with the … 24 Jun 2021 No Maladministration South Tyneside Council (202012625) Case 202012625 · Local Authority / ALMO or TMO The complaint is about the landlord’s decision to decline the resident’s request to install fencing outside his property. 23 Jun 2021 Partial Maladministration Haringey Council (202009073) Case 202009073 · Local Authority / ALMO or TMO The complaint is regarding: The landlord’s response to the resident’s reports of damp and mould in her property. The landlord’s … 23 Jun 2021 Partial Maladministration Islington Council (201912304) Case 201912304 · ASB/Abuse/Nuisance The complaints are about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB) prior to March 2020. Concerns … 23 Jun 2021 Maladministration Southwark Council (202003378) Case 202003378 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of the repairs required to her bathroom. 22 Jun 2021 Reasonable Redress Slough Borough Council (201817026) Case 201817026 · Local Authority / ALMO or TMO The complaint is about the landlord’s: response to the resident’s reports about damp occurring in the bedrooms at her property; … 21 Jun 2021 Partial Maladministration Tandridge District Council (202010455) Case 202010455 · Local Authority / ALMO or TMO REPORT COMPLAINT 202010455 Tandridge District Council 21 June 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 21 Jun 2021 No Maladministration Welwyn Hatfield Borough Council (202011128) Case 202011128 · Local Authority / ALMO or TMO The complaint is about: the landlord’s response to resident’s complaint about its handling of repairs to resolve damp and mould. … 21 Jun 2021 No Maladministration Westminster City Council (202104954) Case 202104954 · Local Authority / ALMO or TMO The resident has complained that: The landlord’s management of parking by the leaseholders’ contractors is unfair in comparison to the … 18 Jun 2021 Mediation Southwark Council (202014568) Case 202014568 · Local Authority / ALMO or TMO The complaint is about damage to plants and loss of use of the resident’s front garden during district heating works. 18 Jun 2021 Reasonable Redress Tower Hamlets Council (202005008) Case 202005008 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s anti-social behaviour (‘ASB’) and noise reports. 18 Jun 2021 No Maladministration Waltham Forest Council (202007804) Case 202007804 · Local Authority / ALMO or TMO The complaint is about: The condition of the property following a mutual exchange. The landlord’s response to reports of a … 17 Jun 2021 Reasonable Redress Westminster City Council (202006854) Case 202006854 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns regarding: The delayed redecoration of her property, following a … 16 Jun 2021 Outside Jurisdiction Broxtowe Borough Council (202101020) Case 202101020 · Local Authority / ALMO or TMO The resident is unhappy with the Council’s handling of a consultation process when reviewing independent living schemes in the area. 15 Jun 2021 Partial Maladministration St Albans City and District Council (202012034) Case 202012034 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to: The resident’s concerns about the condition of the property when the tenancy … 15 Jun 2021 Outside Jurisdiction Wandsworth Council (202017417) Case 202017417 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to the communal lift at the property. 15 Jun 2021 No Maladministration Waverley Borough Council (202009012) Case 202009012 · Local Authority / ALMO or TMO The complaint refers to: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) and noise nuisance from her …