Yorkshire Housing Limited (202424047)
The complaint is about the landlord’s handling of the removal of trees from the resident’s garden.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
A2Dominion Housing Group Limited (202344448)
The complaint is about the landlord’s response to the residents: concerns about the length of time scaffolding had been up at the property. concerns about the conduct of the contractors and the alleged damage to her porch. associated complaint.
Abri Group Limited (202433137)
The complaint is about the landlord’s handling of damp and mould at the resident’s property.
Amplius Living (202414452)
The complaint is about the landlord’s alleged failure to properly manage service charges which she believed led to her incurring extra costs.
Arun District Council (202441445)
The complaint is about the landlord’s handling of: A heating repair and annual heat pump service. The associated complaint.
Bristol City Council (202331720)
The complaint is about the landlord’s: Response to the resident’s concerns about payments for heating and hot water. Complaint handling.
Cheshire Peaks & Plains Housing Trust Limited (202421499)
The complaint is about the landlord’s handling of the resident’s concerns about her tenancy, including the type of rent paid and affordability. We have also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202446514)
The complaint is about the landlord’s response to the resident’s concerns about: subsidence and cracks. leaks, damp and mould. kitchen cupboard repairs. the associated complaint.
East End Homes Limited (202435034)
The complaint is about the landlord’s response to: Reports of leaks and water ingress from a neighbouring property. The complaint.
ForHousing Limited (202445239)
This complaint is about the landlord’s response to the resident’s reports of rats at her property.
Home Group Limited (202219606)
The complaint is about the landlord’s handling of the resident’s reports about a boiler leak and damp and mould in the bathroom. We have also considered the landlord’s handling of the resident’s complaint.
Home Group Limited (202442339)
The complaint is about: The landlord’s response to the resident’s concerns about the condition of the property which included: Drainage Damp and mould The shower The landlord’s failure to attend to an emergency repair. The landlord’s response to the resident’s concerns about a slug infestation and sealing the door. We …
Hyde Housing Association Limited (202425028)
The resident’s complaint is about: The landlord’s handling of their request for service charge and building insurance information. The increase in the level of service charges. The Ombudsman has also considered the landlord’s complaint handling.
Jigsaw Homes Group Limited (202341761)
The resident’s complaint is about the landlord’s handling of repairs to a communal car gate.
Livv Housing Group (202315932)
The complaint is about landlord’s response to the resident’s: Concerns about a contact arrangement for repairs. Requests and queries about who attends repair appointments.
London Borough of Barking and Dagenham (202452161)
The resident’s complaint is about the landlord’s handling of: Damp and mould. The resident’s management transfer request.
London Borough of Barnet (202439737)
The complaint is about the landlord’s response to the resident’s concerns about a roof leak. This Service has also considered the landlord’s handling of the complaint.
London Borough of Ealing (202319198)
The resident’s complaint is about the landlord’s handling of damp and mould, and the associated repairs. We have also considered the landlord’s complaint handling.
London Borough of Islington (202450875)
The resident’s complaint is about the landlord’s handling of her reports of noise. We have also considered the landlord’s handling of the associated complaint.
London Borough of Lambeth (202339244)
The complaint is about the landlord’s handling of the resident’s: Reports in 2021 about water ingress. Reports in May 2022 that the roof leak had damaged her property. Concerns in 2022 that there were delays with it repairing the roof. Concerns about roof and external repairs required from March 2023.
London Borough of Lambeth (202441786)
The complaint is about: The landlord’s handling of the resident’s reports of a leak. The landlord’s response to the resident’s complaint.
London Borough of Lambeth (202500713)
The complaint is about the landlord’s handling of repairs to address leaks, asbestos and damp and mould in the property. We have investigated the landlord’s complaint handling.
London Borough of Tower Hamlets (202303693)
The complaint is about the landlord’s handling of the resident’s: Issues with his building insurance company, including related repairs to the interior of his home . Reports of issues with his windows. Reports of a blocked drain. We have also considered the landlord’s complaint handling.
London Borough of Tower Hamlets (202338185)
The complaint is about the landlord’s handling of the resident’s request for compensation following a leak. The Ombudsman has also investigated the landlord’s complaints handling.
London Borough of Wandsworth (202337234)
The complaint is about the landlord’s response to the resident’s concerns about: the condition of the property after she moved in. the collapse of her living room ceiling. The Ombudsman has also investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (202317968)
The complaint is about the landlord’s response to a break-in at the resident’s property.
London & Quadrant Housing Trust (202343685)
The complaint is about the landlord’s handling of the resident’s reports of: responsive repairs. anti-social behaviour (ASB). the associated complaint.
London & Quadrant Housing Trust (202345302)
The complaint is about the landlord’s: response to the resident’s reports about anti-social behaviour (ASB). complaint handling.
London & Quadrant Housing Trust (202422867)
The resident’s complaint is about the landlord’s handling of repairs and security in her permanent property and her temporary housing placement.
London & Quadrant Housing Trust (202449582)
The complaint is about the landlord’s handling of the resident’s: Reports of a sewage smell in the property. Associated complaint.
London & Quadrant Housing Trust (202452125)
The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB) from a neighbour. Request for rehousing.
London & Quadrant Housing Trust (202502116)
The complaint is about the landlord’s handling of the resident’s reports of window repairs and associated damp.
Newark and Sherwood District Council (202438422)
The complaint is about the landlord’s response to the resident’s reports about damp and mould at the property.
Northumberland County Council (202448418)
The complaint is about the landlord’s handling of: Adaptations to the resident’s property. The resident’s complaint.
Nottingham Community Housing Association Limited (202331741)
The complaint is about the landlord’s response to the resident’s reports of defects at her property, in particular repairs to the staircase.
Notting Hill Genesis (202400322)
The complaint is about the landlord’s handling of the resident’s:
Notting Hill Genesis (202409824)
The complaint is about the landlord’s handling of the resident’s: Report of domestic abuse and request for a housing transfer. Concern about staff conduct. Associated formal complaint.
Notting Hill Genesis (202420136)
The complaint is about: the landlord’s handling of the resident’s ongoing reports of pests. the landlord’s handling of the resident’s complaint.
One Manchester Limited (202425038)
The resident’s complaint is about the landlord’s handling of: The management of bins being kept in the communal area. The resident’s reports that he felt harassed by the landlord over the bins issue. Repairs to gaps in the structure of the property. The landlord’s record-keeping has also been investigated. The …
Origin Housing Limited (202332299)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. We have also looked at the landlord’s complaint handling.
Peabody Trust (202324996)
The resident’s complaint is about the landlord’s handling of concerns about the condition of the windows and reports of damp and mould. We have also investigated the landlord’s complaint handling.
Peabody Trust (202446469)
The complaint is about the landlord’s handling of: The resident’s tenancy agreement which included issues with: Adherence to a judge’s order. Loss of paperwork. Issuing a new tenancy agreement. Repairs to the: Front door. Heating. Intercom. Bathroom. Windows. Reports of Antisocial Behaviour (ASB). The associated formal complaint.
Peabody Trust (202448851)
The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB). Complaint. The landlord’s complaint policy states: first time reports of noise or ASB will not be logged as a formal complaint it will log and acknowledge stage 1 and stage 2 complaints within 5-working days …
Places for People Group Limited (202348238)
The complaint is about the landlord’s response to the resident’s: Reports of damp and mould and the associated repairs. Associated complaint. We have also considered the landlord’s record keeping.
Progress Housing Association Limited (202453320)
The resident’s complaint is about: The handling of her antisocial behaviour (ASB) reports about her neighbours and counter-allegations. The handling of her complaint.
Sanctuary Housing Association (202450951)
The complaint is about the landlord’s response to the resident’s reports of damp and mould at her property. The Ombudsman has also considered the landlord’s complaint handling.
Sanctuary Housing Association (202502718)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Request for repairs to the boiler.
Southern Housing (202404075)
The complaint is about the landlord’s handling of the resident’s reports of various repairs in the property. The Ombudsman has also considered the landlord’s complaint handling.
Southwark Council (202347068)
The complaint is about the landlord’s handling of the resident’s reports of a leak and the associated damage. We have also considered the landlord’s handling of the resident’s complaint.
Southwark Council (202441489)
The complaint is about the landlord’s handling of the resident’s reports of loss of heating and hot water. We have also considered the landlord’s complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)